[Resolved]  HP Pvt Ltd — HP Laptop has Manufacturing Fault

Address:

Sultanpur, Uttar Pradesh

I had purchased HP PAvilion Laptop Model No.DV4-1241TX Serial No. CND9120W8D on 23.05.2009 form Steck Systems,Allahabad.

After one year I found that my Laptop screen have some problem, there is lines & randome noise type spikes started form its bottom sided in June 2010. I feel it is small problem & will go off after some time . But day by day it increase and cover 20% area of my LCD screen.

I make a complain to HP customer service for the same they says our guarantee only for one year so it is not our liability. Many time I had mailed but no positive response form HP.

Then I contact to Steck System,43/7 SP Marg, Civilo Line, Allahabad ( Shop from where I had purchased the Laptop). He says your LCD is faulty & it changed by new one ( Repair Case No. 1181 dt 10.09.2010) .

But after two year the same problem is started form 15.08.2012.

I feel there is problem in HP laptop which damage some functioning of LCD screen.

Cash Memeo No. for Laptop : 300/32.05.2009 ( Cost Rs. 50,000.00)
LCD screen Cash Memo : TI/170/210-11 dt 10.09.2010 ( Cost Rs. 6,000.00)

Please give me justice form HP Pvt Ltd. My Laptop has basically manufacturing problem. It become costly to use it by changing LCD screen every 1 to 2 year.

Please put my case infront of HP Pvt Ltd. & resolve my issue.

Please change my LCD screen or change my Laptop by new one.

Regards,

Lakshman Singh
B-38,HAL-Korwa Township,
Munsiganj, Amethi-227412
UP
Phone: [protected]