[Resolved]  HSBC Bank Chennai India — Poor customer Service

NRI customer with HSBC, Chennai, India

I had sent mail through internet banking on 19 August 2008 to close my FCNR deposits upon maturity (21 August) and transfer the proceeds to my bank account in USA.

I received the appended response from one of HSBC customer service staff Ms.Nandhini.

We have already transferred 4 deposits from HSBC during 2008 and many others from ICICI.

To transfer funds to a bank in USA all that is required is the ABA (Routing number) and of course the account number. We used to provide only the Routing & account numbers so far and HSBC as well as ICICI were able to transfer without a fuss and now Ms.Nandhini has a problem doing that.

For your ready reference you will find appended mail from HSBC for having completed one of the transfer instruction ( Ms.Preethi) recently just a month ago. When one of their officers is able to complete a customer's request and another cannot, that reflects upon the effectiveness of the training provided to their staff.

Moreover, Ms.Nandhini sits on our request for 2 days and then has the nerve to write to us on the day of maturity that the deposit has already been renewed and therefore requires a signed letter from us.

There’s no response to repeated emails even though their web site talks big about grievance redressal etc

God save the customers of HSBC as their staff are not even aware of what ABA routing number is!!!

Jayaraman


Message from Ms.Nandhini (NRI Services (KMM1158802I123L0KM)

Dear Mr Hariharan

We refer to your message of 19 August 2008 received through [protected]@hsbc.

Please accept our sincere apologies for the delay in reply.

We regret our inability to update the maturity instruction for your FCNR
deposit without the swift and the sort code. Further we tried contacting
you at xxxxxxxxxxxxxxxxxx (Indian Time) on 21
August 2008 but we were unable to establish a contact with you.

Further we observe that your term deposits xxxxxxxxxxxxxxxxxx and
xxxxxxxxxxxxxxxxx will get renewed today. Hence further in this regard we
request you to submit a written request duly signed by all the joint
account holders to your branch of accounts or to our nearest NRI center
in order to break the deposits as the same are joint deposits and
transfer the proceeds to the account in USA as requested by you.

For further queries please feel free to message us we will be glad to
assist you.

Thank you for using online Internet banking.

A complete list of our phone banking numbers is available at
http://www.hsbc.co.in/in/personal/phone.htm

Yours sincerely

Nandhini G
Customer Service Executive
HSBC India

Earlier message from Ms. Preethi NRI Services (KMM879475I123L0KM)


Dear Mr Hariharan

We refer to your message of 23 July 2008 received through [protected]@hsbc.

We have made arrangements to update the maturity instructions for your
term deposit xxxxxxxxxxx as to transfer the proceeds to your U.S.A
account on maturity.

Further the same would be actioned at the earliest. Please send us a
message for any further assistance.

A complete list of our phone banking numbers is available at
http://www.hsbc.co.in/in/personal/phone.htm

Yours sincerely

Preethi Priyadharshini
Customer Service Executive
HSBC India