Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

Dear hsbc bank, i had applied in credit card of our hsbc bank. But still not complete the status and not just get a credit card... I mentioned my credit card reference number: [protected]-01.
Kindly update what is the current status.. I already raise of complaint but not get a response...

Thanks
Chandra mohan
[protected]
[protected]@gmail.com

We are khymaze india private limited having office at no 1016, 2nd main, 2nd cross, sn layout, davangere, karnataka, india banking with icici bank branch, davangere, karnataka, india,.

Khymaze india private limited is a subsidiary of khymaze limited, london, uk.

Khymaze india private limited received inward remittance of gbp 11500.00 (Rs 961, 569.40) on 09-oct-2017 from khymaze limited, uk

The gbp 11500.00 transferred from hsbc uk to icici bank, india, with intermediator bank as hsbc, india, (Gbd06107h9pk3glc) which converted the gbp to inr and deposited inr in icici, bank via rtgs

Hsbc, uk used hsbc, india as intermediator bank without our knowledge or consent. There is no way we can communicate hsbc india to get these letters.

As per hsbc india website, for all the inward remittance hsbc will update the transection details to export and data monitoring systems (Edpms). This includes any advances or outstanding transfers they've received for the export of the software. Icici bank that receive these kinds of transfers will issue an electronic firc to edpms when the exporter asks them to.

After couple of requests to icici bank, branch manager, they are not aware of firc document and after speaking to icici customer care they not agreeing to give firc letter as the above amount is deposited in inrs via rtgs
As per discussion with hsbc, london branch, they are not aware of any firc document..

As per the guidelines from rbi, we need to report these details to rbi within 30 days of funds received. Otherwise rbi will imposing heavy penalties for the delay. We have already delayed by 1 year due to icici bank not providing the firc and kyc letter

Please assist

So, I was approached on phone for an HSBC credit card with zero yearly charges. I was also told that once you get this card, you will receive vouchers from various companies and even a set of headphones.

I agreed to it and submitted all my documents to the salesperson named Vishal Ghadavle. He was nice to me while collecting the documents. My card was soon delivered to me, but it did not have any vouchers. I tried calling him. He didn't answer. I received my vouchers via email, so that problem was solved.

Now I called him for the headphones. After not answering my calls twice, he picked up finally, and said I'll give you the headphones two days later. When he didn't come two days later, I called him again several times, but this time he did not answer at all. I then called him through a different number, and he immediately answered. I told him to give me the headphones, and he refused saying he didn't have them right now. When I asked him why he didn't answer my calls, he pretended to not knowing anything about them. When I told him, I can complain about him, he got rude and said, "go complain."

This is unacceptable behaviour.

I am Turlapati Venkata Rao holding a credit card # [protected]. I observed one unauthorized transaction for USD 12.99 on the 29th January, 2019. Please look into the issue and reverse the transaction amount.

I am Turlapati Venkata Rao holding a credit card # [protected]. I observed one unauthorized transaction for USD 12.99 on the 29th January, 2019. Please look into the issue and reverse the transaction amount.

Hi, my name is ajit peshane and i got call from hsbc executive 3 weeks before as i have applied on credit mantri application and they have suggest me this hsbc credit card.
Then agent also came who took my documents pan card and aadhar card details with photo and my bank statement for last 2 months and last 2 months salary sleep
Agent name is ramdheer with code igccmu0013 my application number is 779557
And marketing code is pc03.
Sill i have not received any call of confirmation abut the card receiving. Please look into matter.

My name is vishal gupta my hsbc credit card no [protected] mere card pe do fraud trnasition hui h jiski complaint maine customer services se kari hsbc lekin unhonhe meri koi help nahi ki srf card ko block karke new card issue karne ke alawa so please help me bcz these transiton not made by me so plz help i am also complaint customer services but he is not favor me

26th November 2018
FOUR Unauthorized Transactions were made on my HSBC Bank.

1) I did not receive an OTP for any of the transactions.
2) I notified the BANK before the payment was claimed but the bank did not stop the payment to the Merchant even after the complaint and blocking my card.
3) Bank has charged me for the transactions
4) HSBC closed the complaint without investigating how my information got leaked
5) HSBC refuses to protect its customers from Cyber Crime and Bank frauds.

1) HSBC Bank did not send me any OTP for FOUR Fraudulent transactions made using my HSBC Credit Card on 26th November 2018.
2) FOUR Domestic transaction were made without my authorisation. I did not get any OTP on my registered mobile number.
3) The payment was not claimed when I reported the fraud and blocked my Card. HSBC did not stop the fraudulent payment even though I informed them and complaint before the amount was claimed.
4) HSBC billed me for the fraudulent amount
5) HSBC did not investigate how my information was leaked.
6) HSBC made no inquiry about the Cyber Crime culprit or try to find the account details from the Merchant PAYTM.
7) HSBC does not protect its consumers from BANK frauds.
8) HSBC Credit Cards are UNSAFE to use.

Hi
I had been trying to contact hsbc from lat 3 months via call, emails and complaints for my transactions to get converted into emi's.
And now finally after 3 months of struggle i am successful in converting my transactions into emi's.

Now i would like to know whether going forth for all transactions do i need to go through all the pain and struggles i have went through to convert any transaction into emi or do i get any other alternative?

Pathetic service by hsbc credit card.

Dear sir please note there are several transactions which are not authorised by me in the credit card statement. I have not received any otp by sms or email for me to be alerted about the debits. Also it is the responsibilty of the bank to call and confirm if debits are genuine. They have a credit risk department for precisely this reason. All other banks automatically block the card first and then unblock if it genuine. After several meetings with the bank and submitting a dispute form, bank officials are being vague and of no help. Please help me with this matter on an urgent basis.

Hi,

I have been a credit card customer with hsbc over 10 years and recently i cleared all my dues with them and closed out my card, this was full clearance of my dues without any settlement.

The customer service team asked me to reach out the collections team for this request and when i called collections they ask me to go to customer service.

Nobody in the back office has any clue about the process of handing over the noc and they are just trying to pass the buck. I have called them numerous times but none of them wants to help, i have raised a complaint on their site as well - need the noc for my credit card number - [protected] (Kmm20116443v90861l0km) but no response.

Please help.

I have applied credit card with hsbc bank but still no one replied me i got call form hsbc bank and told my credit card has been approve caller name rijvana chougule but still not delivered me,

Documents collected 1months back executive name akshay khandve

Application no - car-pun-otm-0104472

Pls ket me know my credit card application status

Regard
Prem
[protected]

Good afternoon ms. Rashmi vivek

Credit card number: 4862 xxxx xxxx 2915

Dob: 20/02/1985

I’m using your bank credit card since 1 year & i’ve enjoyed the benefits provided to me by your bank in the past. However, i’ve been very loyal to your bank to make the payments before due date but there was an instance where i couldn’t manage to make the payment.

The biggest mistake of my life is i’ve made in the form of helping my childhood friend by giving him money via hsbc cc as he was in distress. Under this belief i was assured by him that my friend will return my money back within 2 months.

I’ve been keeping a continuous follow up to get the money back, as i was concerned too but all of sudden my friend got vanished & there’s no point of contact as he is not answering my calls & not even meeting up.

I’ve called & requested your bank to help me by giving an option to make the payments in part (Emi) but rather than helping me, your people have insulted me & straight away said that i’ve to make the payment asap.

I found that your 3rd party collection agents are visiting to my residence & speaking non-sense & harassing my family members especially to the lady members i. E. My mother & wife & the chap who visited my place, he also threatened my mother saying that if any of the particular day, i’ll not be available then he’ll bring another 4 people to my place & harassing in this way.

Post these meetings my mom stopped eating food & she lost her health & i’ve to call my family physician, if this is the way your bank respects to your customers & do such notorious things, then let me tell you that i’ll harassed your team & i’ll also commit suicide by writing a letter against your bank & the team who have harassed me & i’m damn! Serious about what i’ve said, as i’m going through depression.

As per rbi & supreme court a law has been rolled out that none of the financial institutions or companies can send their person or harassed the borrower & one should respect the privacy of the borrower & no threatening messages or verbal communication has to be rolled out.

I’ve not used your bank money in any kind of gambling nor any kind of prostitution or share market. I just helped a friend who was in need & for my innocence i’m paying the price.

Henceforth, i sincerely request you that if any of your person (Collection agent) visits my place, i’ll sue them & proceed with legal proceedings & if i received any threatening information or call, believe me, i’ll really end up my life & your bank will be responsible for my death & your bank will have to look after my parents & wife & children.

Being a loyal customer, i’ve never ever made any late payments in past but we as a human experience ups & down in life due to which if your bank doesn’t help me to be flexible instead of harassing.

I seek a call back from you & understand my situation to help to overcome with this trouble.

I seek a positive reply or callback from you & thanks in advance.

Regards,
Sunil shukla

I want to know it is true or false. Hongkong & shanghai banking corporation [hsbc] — reference code: {wclcs-10-204}, the hsbc bank of london parcel that contains an atm mastercard issued for me. So it disptached by
B. C. R express courier company uk. I want to know about
B. C. R express courier company uk. The bnk's statement is below :
Disclaimer: any views of this e-mail are those of the sender except where
the sender specifically states them to be that of hsbc bank or its
subsidiaries. The message and its attachments are for designated
recipient (S) only and may contain privileged, proprietary and private
information. If you have received it in error, kindly delete it and notify
the sender immediately. Hsbc bank accepts no liability for any loss or
damage resulting directly and indirectly from the transmission of this
e-mail message

I hold a credit card from hsbc and this is a new credit card added. I already use credit cards from other banks like sbi, hdfc, induslnd etc. While offering the hsbc credit card I was said you will get an option of easy emis on ur card. I made a transaction of around 30k on my HSBC credit card and then I am not able to convert into emi.. when contacted the customer service they say I do not have that option in my card... easy emi conversion is any basic bank offering any customer even with basic limits.. else why wud anyone go for credit cards???

Then I posted a complaint with customer forum and I recd a call from hsbc that the transactions wud be converted into emis and they apologize to me..now I have been continuously making reminders on this issue.

And this is almost a month and my next bill date is 3rd December and my transactions are not yet converted into emi's.
I want these converted into emi's as soon as possible as promised to me by hsbc.
And if not converted into emi's them I am not going to pay any Bill's for the credit card. And I wont be responsible for this or any interests or any charges then applied towards the card.

This is almost a month I have been waiting for your replies and making reminders for the transactions to get converted into emi's. Are you guys testing your customers patience?
Super poor customer service from HSBC.

I want an immediate action to be taken on this issue else I am bound to register case against your bank.

Regards
Divya Menon.

I have availed balance transfer from HSBC to clear another credit card dues.
After around 5 months, I cleared all the dues of HSBC on 02 Mar 2018. From then on, I have not used the card for any transaction. The due I cleared is exactly the total loan outstanding as per HSBC statement.

In the statement of September month, I received a minimal due of Rs.150.62/-. In the statement of October month, the due is Rs.5857.23/-. When I contacted HSBC customer care, I was told that for preclosure of Balance transfer, I need to contact their PhoneBanking and notify them, else the loan is never closed even if the amount is paid.

I cross-verified, if this clause is mentioned in the automated voice-based Terms & Conditions, which is played for every customer when the Balance Transfer loan is availed. This clause is nowhere mentioned.

I see this as clear motivation of hiding terms to misuse!!

Customer Care executive asks me a question, "How would the bank know that the Balance Transfer Loan is preclosed, unless it is informed of?"

My question is, "How would a customer know that he need to call HSBC Phonebanking to preclose a loan, if the same is not mentioned in T&C. That too, even after paying all the dues?"

Dear sir, my name is dattaram jagannath parsekar, i taken personal loan of 50000/- rs in 2008 for business purpose. But unfortunately in 2008 due to world market fall down i lost everything. I some how survived till 10 years and now atleast i want to pay back my loan amount. Please guide in this matter. I can do full amount of taken loan in installment but cant able to pay interest since my financial condition is still not regained. You can contact me on my mail id :- [protected]@gmail.com

As per my credit card ([protected]) statement in march with hsbc bank showed an outstanding amount to be paid which was actually a premium on icici insurance certificate that was debited to my account without my approval and acceptance of the insurance. A complaint by mail was lodged with the manager, customer service, credit card division, abn amro bank, chennai and a copy sent to mr. Shiva kumar tadikonda, nodal officer, icici bank ltd., banjara hills, hyderabad on 11th march 2010. It was resolved by mail sent by the bank on 18th march 2010. But the reversal entry was not done.in june 2010 when the issue was brought again it was resolved. Ref. No. [protected] dated 15.06.2010 reversal entry done by mr. Manish then.

I have recently received a credit card from hsbc, so basically i hold a credit card of hsbc bank in which i am not allowed to convert the transactions made to emi's... When i was offered this credit card i was told flexible emi conversions are available.
And now suddenly after making the transactions i being said... You cannot convert the transactions to emi.

What crap services are hsbc offering.. Every other banks offers emi conversions on credit cards.. This is a basic need everyone prefer to have.

I would want to cancel this crap credit card.

My conversation was with Vandana Team leader from customer care. I want to know about Bill details and I have paid against that bill amount however she has informed me transaction wise details which I was not able to understand, My credit card ending with 8388 From starting till now I have calculated the bill in total (Bill amount per month) it is approximately 90000 to 1 Lac not more than that however when I calculated my amount which I have paid to you from month of June 2017 till now was Rs 142800 Kindly check and sort this out otherwise till the time I will not pay any amount You can also keep in touch with me on my cell any time I never expect this from HSBC bank.
I always pay the amount on time and extra amount again you have sent me the bill of almost 5700 and future bill will be for 5100 why should I pay if I paid extra amount.
Kindly sort this out.
Nishant
[protected]