Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

I had a credit card with HSBC which due to a excess billing issue I went and settled the same and paid Rs.30, 000/- by cash after reducing around 13, 000/- excess billed as told by the Collection agent and got an settlement letter in April 2007 without knowing at that time that the term settled used in the settlement letter is used for willful defaulters as a trap and also the promised closure letter never arrived. After this settlement and now after 12 years when I applied for a loan was given to understand that I have dispute with HSBC and still owe Rs.43, 000 and the status says filed a wilful defaulter suit. This is completely unfair and now over 12 years when I have paid, I am hoping a international brand such as yours will consider this closely and clear my rating in CIBIL and resolve the same. I have the copy of the settlement letter if you need. Hoping for the best. Regards George

Hi,

I want to close my credit card, but their all numbers, helpline numbers, complaint email id, nothing is working. They are regularly living interest on my account. I am helpless as there is no point of contact to close my account. Even their branch people which is near my location says, they don't handle the account closure. When asked about how to do, they give those same numbers which are not at all reachable. Please help me out how to close my credit card account.

Hi

About 10 years back i had a hsbc credit card ending with 8329 that i closed.
Urrently i'm in need of personal loan because of house renovation.
So got to know through my cibil report that i still had some due amount that i suppose to pay to hsbc bank which i was not aware of.
As i never received any call from hsbc or text or any kind of letter for the due amount as it was a pretty old card that i closed.
Anyways still i went to hsbc branch in south x to pay this due amount of rs. 16777. Showing in my cibil report.
Now the story begins -
I visited the customer care counter in hsbc south x branch. This lady informed me i may have to pay more than this amount.
She will check the exact amount and will call me and will update me in next 3 days. Ok i waited for 3 days no call no text, no update.
I waited for a week again no call no text no update.
I couldnt contact as the lady refuse to give me the branch number saying they will contact me.
No where online i found the branch number expect the toll free number where i called and they also refused to give me the branch number.
So again i went from north delhi to south delhi hsbc branch.
Then the same customer service lady informed she couldnt update me as she was on 2 days leave and then after she forgot about my case.
Then i spoke with the branch manager and he again asked the same lady to handle my case and we got to know i have to pay the same amount of rs. 16777.
That i already knew through cibil and i waited for a week for nothing.
Anyways i paid this amount on 19 july in the same branch via cheque and it got debited from my account.
Then i requested for noc.
Then this lady suggested me as i have a requirement if personal loan so take it from hsbc only. They will take care of noc also.
I said ok then she called a persona loan agent from the same branch and he asked me for all my documents and i submitted to him.
He advised do not take the noc now as it will hamper my persona loan request an i might not get it.
Once my pl will approve then he will file a request for my noc.
So i did as he said.
Then he asked me to wait for a week and they will disburse my persona loan.
I waited for a week then another week then another week called many times to contact him but he never picked up and ignored my call like im a beggar
Then after 3 weeks one fine day the pl agent picked up my called and gave me an answer no.
Persona loan is not possible from hsbc.
I said my noc atleast give me some acknowledgement closer receipt email me something that i paid this amount in hsbc.
He said we cant email you anything call the toll free customer care line and request for noc.
After waiting & wasting my 1 month no pl no noc.
Then i called customer care on 28 aug to request for noc. My request no[protected].
I asked its already delayed if they can email me they denied and said with in a week it will be delivered at my residence as hard copy only.
After 4 days i called and check if this time im gonna get it.
Then i got know my request never got submitted and it is still in open status.
As the previous agent did some mistake and now this new agent is correcting it.
He advise as your request is still in open status so it will take another 3 days to correct the mistake.
Then after you have to wait for another 10 days to receive your noc.
I mean wow this is the service i received from hsbc south x branch and from hsbc customer care helpline.
Still in my cibil report its shows due amount of rs. 16777 which i already paid.
I have to urgently submit that noc for my other bank related queries and this is what im getting.
I request to email the noc and the closure so i can go and complete my task with another bank.

Thanks & regards,
Nitin sharma
[protected]

Hello,

I was looking for personal loan. Hsbc offered me a loan. I process it. Now after the disbursement i realised they didn't ask me what date will be my emi. Since i get paid on 7th of every month. I wanted. Emi date for 15th of every month. Also i didn't received the personal loan documents for my reference.

I'm chasing hsbc from last two months to change my emi date and nothing is happening

Hello Users,

with this forum i want to warn you please never go for HSBC credit card they all are cheater and will eat your all earnings. Customer care is pathetic you have to wait every time 30 minutes to get connect and even this are not toll free you have give charge even for talking to them and still your problem never be solved.

I used HSBC credit card for purchase the item and when i did transaction first time its showing fail so i again did the same transaction but when i checked my statement its showing two time payment so i raised the complaint and they refund my money.

But after 4 month they again debited the same amount and when I asked them why you again debited my amount they saying they not get the refund from VISA bank and saying please contact the sailor and ask for your money.

Such a loser...now i paid all my due and closed this account .

Dear Sir/Madam,

I want to share the issues we are facing with HSBC, I know the mail is too long requesting you please go through the details. The issues are as follows :

Isssue 1.
The Employee's Provident Fund Organisation has introduced the Family Pension Scheme in the year 1971 and we are the member of the same scheme. The HSBC has issued 2 letters in the year 2005 and 2006 about the same ( copy of the letters 'hsbc's ltr for fpf' attached ). We completed all the formalities as per the letter but the pension didn't started.

I sent the application to Employees Provident Fund Office ( under Right to Information Act 2005 ) for the status of our pension and the same office send me the reply that the HSBC has not submitted the basic documents with EPFO. ( copy of reply from EPFO 'reply from epfo' attached )

We sent the notice to EPFO to prosecute HSBC for not submitting the basic documents. ( copy of notice 'notice to prosecute hsbc' attached )

The EPFO issued show cause notice to HSBC but still the pension is not started. ( copy of reply from EPFO 'reply from epfo show cause notice attached )

Issue 2.

In the year 2003 HSBC introduced the voluntary retirement scheme for their staff and 217 staff opted the scheme. The HSBC issued the letter regarding the Pension and Return of Capital amount those who opted the vrs. ( copy of letter 'ltr from hsbc about roc' attached )

The HSBC introduced another voluntary retirement scheme in the years 2015 and 2016, those who opted the vrs gor the ledger sheet from LIC of India about their pension, annuities purchase and return of capital amount. ( copy of ledger sheet 'Ledger sheet from Lic' attached )

I sent the email to Mr. Douglas Flint ( ex chairman of HSBC group ) about the two separate arrangements of pension and he has replied to me that senior manager from HSBC India will contact me regarding the same but till date nobody has contacted me. ( copy of reply 'Reply from Mr. Douglas Flint attached )

I approached LIC of India for the information of master policy No IMAN/12577 ( as mentioned in Ledger sheet from LIC ) and the two separate arrangement of pension but they are not ready to give the information and advised me to approached trustees of HSBC provident fund trust. ( copy of Lic's reply my 1st appeal to them and their reply attached )

The HSBC Provident Fund trust is not registered with the Charity Commissioners it has got the recognition from Income Tax Department and Employees Provident Fund Office. I have sought the information of this trust through RTI act 2005 with the Provident Fund Office but they never responded. I filed the 1st appeal as EPFO didn't replied but they didn't responded to 1st appeal so I filed the second appeal with Central Information Commission and they issued the order to HSBC to provide the information of their trust to me. The bank has filed the writ petition in Mumbai High Court and got the stay on the CIC order. ( copy of writ petition attached in which my RTI application to PF office, my 1st appeal to them, 2nd appeal to CIC and CIC order are attached )
The EPFO has announced that may bring 500 small private PF Trust into its fold. ( copy of the link attached )https://timesofindia.indiatimes.com/business/india-business/epfo-may-bring-500-...⇄

Issue 3.
The Indian Bank's Association has introduced the health insurance for the bank retirees as per their circular we have sent the notice to HSBC but the bank is not ready to implement the same to their retirees. ( copy of health insurance notice attached )
Please find the following attached files for further details of the issues.

1. Show cause notice to HSBC.
2. HSBC's reply to show cause notice. ( they sent the reply after I raised the grievance with PMO India ) They only mention about the Family Pension issue but didn't responded to other issues.
3. EPFO's reply to my RTI application about the claim HSBC has made in their reply.

I am seeking the help to resolve our issues.

Regards,
Rajnish Surve

My old credit number - [protected]
Our mail ref. No. [protected] with bank regarding this card. I have use a credit hsbc bank after some time i have surrender this card then paid some amount but some balance amount is shown in cibil record then contact with bank he suggest me balance amount is submit then your account is cibil record is zero so i made a payment hsbc bank for zeroization in cibil records. After this bank no response & many request via mail & phone banking no response from bank side. Plz resolve this matter.

My credit card returned to bank due to incorrect address printed.
Actual address : a1/28c maa shakti apartment, paschim vihar, new delhi, 110063

Printed address: a 1128c, maa shakti apartment, paschim vihar, new delhi 110063

The waybill number is #[protected] and it has been sent thru bluedart.

You can contact me on:
So. [protected]@gmail.com
+91 [protected]

Please look into it and resend the card with updated address.

Dear sir

I am shahid raza sir mera credit card ka payment over due tha qki mere pass job nh thi aur maine ab tkka apne life ka bahot hi tough conditions me last 5 mahine guzare hai but maine aaj 8200/- ka payment kiya ha reference no. (N[protected]) so kindly meri ye humble request ha ki aap mere card ko kam se kam amount me satelment krde qki main 40000 afford nh kr paunga so please please kindly accept my request for this i will be always thankful to you.

Regards
Shahid raza
[protected]

1. Today i got 2 messages of fraudulent transaction on my account in 2 minutes.
2. I immediately block my card by sending the block message to 575750.
3. Immediately i called customer care to block my card. During the call itself 2 more transactions are done that means during my message the card was not block.
4. Finally after 2 min hold they blocked my card.
5. I asked to reverse all 4 transaction that happened within 30 min. They refused to do by saying they don't have any authority for that. And asked me wait till bill generation date that is 8 days after.
6. I called again, they told me they have noted my things in some note but can't raise any complain or cannot give any request number.
7. Finally i emailed to [protected]@hsbc.co.in
8. I don't know how to stop these transactions. They keep on saying that these transactions are in pipeline. And we can not stop this.

Hi,

This is Govinda giridharan. Currently living in USA. Recently i have applied for Home Loan f, which was not approved due to HSBC / JM Financial credit card out standing amount showing in CIBIL. I had used this card earlier (Credit limit 15, 000) in 2003 and settled the amount in 2014 (Rs.23, 500), But this is still showing my CIBIL and now i want to get rid of this from CIBIL. Tried reaching HSBC customer care, But they are not able find my information as the account is too old now.

I don't know what to do to remove this from CIBIL. Could you please guide me on this

Thanks,
Govinda Giridharan

Hi,

This is Govinda giridharan. Currently living in USA. Recently i have applied for Home Loan f, which was not approved due to HSBC / JM Financial credit card out standing amount showing in CIBIL. I had used this card earlier (Credit limit 15, 000) in 2003 and settled the amount in 2014 (Rs.23, 500), But this is still showing my CIBIL and now i want to get rid of this from CIBIL. Tried reaching HSBC customer care, But they are not able find my information as the account is too old now.

I don't know what to do to remove this from CIBIL. Could you please guide me on this

Regards,
Naveen K. Gupta

Hi,

I have opted for medical insurance policy today on medi assist through hsbc. I din't relaise my mother already has a medical insurance through some other source. I want to cancel this policy on immediate basis. Please do the needful asap. My policy number is
Policy number -
[protected]

I don't want anything to be deducted from the salary. There had been no help from the helpline number i called. Please see to it that you don't deduct my money and cancel this asap failing which i will have to complain in grievance redressal cell of the consumer affairs department of irdai.

Regards,
Seema joshi
+91 [protected]

Hi,
I had a hsbc card in 2001 and someone came to my house in 2005 with proper id's and did a settlement for the amount of 15k, as i owed 22k. I paid the money and since then i have not heard anything, plus my credit file is been affected a lot since then, i refused to pay since i had spoken to hsbc and they shunned me away.

Please help me with my card

Dear hsbc bank, i had applied in credit card of our hsbc bank. But still not complete the status and not just get a credit card... I mentioned my credit card reference number: [protected]-01.
Kindly update what is the current status.. I already raise of complaint but not get a response...

Thanks
Chandra mohan
[protected]
[protected]@gmail.com

We are khymaze india private limited having office at no 1016, 2nd main, 2nd cross, sn layout, davangere, karnataka, india banking with icici bank branch, davangere, karnataka, india,.

Khymaze india private limited is a subsidiary of khymaze limited, london, uk.

Khymaze india private limited received inward remittance of gbp 11500.00 (Rs 961, 569.40) on 09-oct-2017 from khymaze limited, uk

The gbp 11500.00 transferred from hsbc uk to icici bank, india, with intermediator bank as hsbc, india, (Gbd06107h9pk3glc) which converted the gbp to inr and deposited inr in icici, bank via rtgs

Hsbc, uk used hsbc, india as intermediator bank without our knowledge or consent. There is no way we can communicate hsbc india to get these letters.

As per hsbc india website, for all the inward remittance hsbc will update the transection details to export and data monitoring systems (Edpms). This includes any advances or outstanding transfers they've received for the export of the software. Icici bank that receive these kinds of transfers will issue an electronic firc to edpms when the exporter asks them to.

After couple of requests to icici bank, branch manager, they are not aware of firc document and after speaking to icici customer care they not agreeing to give firc letter as the above amount is deposited in inrs via rtgs
As per discussion with hsbc, london branch, they are not aware of any firc document..

As per the guidelines from rbi, we need to report these details to rbi within 30 days of funds received. Otherwise rbi will imposing heavy penalties for the delay. We have already delayed by 1 year due to icici bank not providing the firc and kyc letter

Please assist

So, I was approached on phone for an HSBC credit card with zero yearly charges. I was also told that once you get this card, you will receive vouchers from various companies and even a set of headphones.

I agreed to it and submitted all my documents to the salesperson named Vishal Ghadavle. He was nice to me while collecting the documents. My card was soon delivered to me, but it did not have any vouchers. I tried calling him. He didn't answer. I received my vouchers via email, so that problem was solved.

Now I called him for the headphones. After not answering my calls twice, he picked up finally, and said I'll give you the headphones two days later. When he didn't come two days later, I called him again several times, but this time he did not answer at all. I then called him through a different number, and he immediately answered. I told him to give me the headphones, and he refused saying he didn't have them right now. When I asked him why he didn't answer my calls, he pretended to not knowing anything about them. When I told him, I can complain about him, he got rude and said, "go complain."

This is unacceptable behaviour.

I am Turlapati Venkata Rao holding a credit card # [protected]. I observed one unauthorized transaction for USD 12.99 on the 29th January, 2019. Please look into the issue and reverse the transaction amount.

I am Turlapati Venkata Rao holding a credit card # [protected]. I observed one unauthorized transaction for USD 12.99 on the 29th January, 2019. Please look into the issue and reverse the transaction amount.

Hi, my name is ajit peshane and i got call from hsbc executive 3 weeks before as i have applied on credit mantri application and they have suggest me this hsbc credit card.
Then agent also came who took my documents pan card and aadhar card details with photo and my bank statement for last 2 months and last 2 months salary sleep
Agent name is ramdheer with code igccmu0013 my application number is 779557
And marketing code is pc03.
Sill i have not received any call of confirmation abut the card receiving. Please look into matter.

My name is vishal gupta my hsbc credit card no [protected] mere card pe do fraud trnasition hui h jiski complaint maine customer services se kari hsbc lekin unhonhe meri koi help nahi ki srf card ko block karke new card issue karne ke alawa so please help me bcz these transiton not made by me so plz help i am also complaint customer services but he is not favor me