[Resolved]  HSBC Bank Credit Card — Grievances Escalation for non-settlement of Fraudulent Transactions Amount Being Charged in my Credit Card A/c.

Respected Sir/Madam,

It is the matter of great regret that HSBC Bank Credit card dept has failed in investigating and settling my a/c instead it is harassing genuine customers like me over threatening telephonic calls and sending card statements for the fraudulent transaction amount along with finance charges accumulating to 22, 000 INR as of May 09.

Just to brief about the complain details, on 10th October 2008, when I called up HSBC customer care to enquire about my exact outstanding balance, I came to know of a transaction for USD 252 (INR 12196.62), billed at AMBASSADOR FRONT O which was fraudulent.

Upon hearing this kind of transaction which is of fraudulent in nature occurred on my card, i requested to block my card with immediate effect to avoid any further fraudulent transactions to occur which was done by customer care person on 10th October 2008 at 7:35 pm.

Since after the 1st complaint, I have lodged complain in all the modes like faxed the filled in Customer Dispute Form along with the required documents, mailed in hsbc customer care mail id, submitted the hard copies of Dispute Form along with required documents.

Every time, i repeatedly sent follow up mails to HSBC customer care mail id, i was getting a fresh acknowledgement mail from HSBC without keeping the mail trails.

Even after I made the investigations with the proof details explaining to the level of Assistant Manager, Debt Dept of HSBC, I have not received any response with respect to my account settlement.

Instead i am getting threatening telephonic calls to pay the amount which actually of fraudulent in nature.

Can i be guided what to be done next.

Thanks & Regards,
Biswanath Sarangi, Mumbai.