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[Resolved]  HSBC Bank Credit Card — Grievances Escalation for non-settlement of Fraudulent Transactions Amount Being Charged in my Credit Card A/c.

Respected Sir/Madam,

It is the matter of great regret that HSBC Bank Credit card dept has failed in investigating and settling my a/c instead it is harassing genuine customers like me over threatening telephonic calls and sending card statements for the fraudulent transaction amount along with finance charges accumulating to 22, 000 INR as of May 09.

Just to brief about the complain details, on 10th October 2008, when I called up HSBC customer care to enquire about my exact outstanding balance, I came to know of a transaction for USD 252 (INR 12196.62), billed at AMBASSADOR FRONT O which was fraudulent.

Upon hearing this kind of transaction which is of fraudulent in nature occurred on my card, i requested to block my card with immediate effect to avoid any further fraudulent transactions to occur which was done by customer care person on 10th October 2008 at 7:35 pm.

Since after the 1st complaint, I have lodged complain in all the modes like faxed the filled in Customer Dispute Form along with the required documents, mailed in hsbc customer care mail id, submitted the hard copies of Dispute Form along with required documents.

Every time, i repeatedly sent follow up mails to HSBC customer care mail id, i was getting a fresh acknowledgement mail from HSBC without keeping the mail trails.

Even after I made the investigations with the proof details explaining to the level of Assistant Manager, Debt Dept of HSBC, I have not received any response with respect to my account settlement.

Instead i am getting threatening telephonic calls to pay the amount which actually of fraudulent in nature.

Can i be guided what to be done next.

Thanks & Regards,
Biswanath Sarangi, Mumbai.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  4 CommentsShareTweet


HSBC Credit Card — Fraudulent Transactions.

Dear Sir,

I am holding HSBC credit card for past 9 years and have been in good records of the bank.

On 29th Apr 2009, I observed that there are 3 fraudulent transactions (all airline tickets) done on my card using internet which sums close to Rs. 37000.

I have requested the bank to block my card and am going to send the fax about the transactions to HSBC.

Could you please guide me how to proceed further?

I Manoj Kumar is a account holder in yr bank.I opened a account in yr New Alipore, Kolkata, India branch in 2006.I received my debit card on that time when i opened my account.But till now date i have not received my debit card pin number.I spoke to branch they said they have send but i did not received that.
I will be highly thankfull if you kindly look into this matter and do the needfull as early as possible.

Thanking you

yours faithfully
Manoj kumar
MEMBER ID: BF02271007

Please be informed that Rs.7723 is shown as over due aginst a credit card. This amount is actually against renual charge, but not against any purchase. I have informed number of times that I am not interested to renue. Once somebody has confirmed me from call center that the amount will be waived off and a fresh new card will be issued. Even I have spoken to your collection agent, ( Mr. Neel) that I am ready to pay, just give me the statement once again.This is actually give an absolute bad taste about such a big organisation to put my record as a defaulter in CIBIL without any genuine guilt.
I would like to request to let me know that if I pay the renual charge, whether the record can be cleaned or not.
Waiting for your early reply.As I do not have the card number even, mentioned above some reference number.
Dear Sir,
I am interested to pre close the PL a/c no.[protected] kindly send me
the pre closer letter to close the a/c at the earliest.
Request not to impose any kind of pre closer penalty for the same.
Satnam Singh

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