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I have purchased a htc desire 816 mobile on 1111th of june and I had a problem of main camera and hav given it to service on 11/7/14 but the problem was not resolved u hav a very bad service imei[protected]
Sir
Myself Ashish Jain from Ambala the present customer of HTC Desire 816 facing the problem of bad service provide by your side, the detail history is as under:-
1. That I have purchase a HTC Desire 816 from Dashing Mobile Centre, Ambala City in June 2014.
2. After some days when I purchase a nano sim of Tata Docomo to use second slot of my phone than I come to know that the second slot in not in order.
3. I visit the present customer care centre of HTC by name M/s Nanak Telecome, Gandhi Market, Ambala Cantt and show my phone to him.
4. That the engineer has deposit by phone by giving the Job Sheet No. – 701 on dated: 01.08.2014 and assure me to give my mobile back within one week.
5. That I have visit the centre on date 08.08.14 after lunch as the engineer of centre assure me, but when I ask for my Phone he reply that the said job is under process and the phone will be come on 12.08.2014. Ok, I satisfied from him and come back.
6. That on dated 12.08.14 I against visit the centre that he against give the same reply as given in his previous reply and give a new date 18.08.14.
7. That I against contact to the centre on 18.08.14 than he again assure me for the next date 28.08.14 as shown in his computer, now I am going to release my mistake to deal with HTC and to satisfied my goodself I contact to Customer care to conform the status of my Phone that the reply from the customer care that my phone is under process and will be received up to 26.08.14. I feel satisfied, but to avoid the negative view toward the HTC I wait up to 28.08.14 and visit again the customer care centre, Ambala Cantt with full hope to get my phone in good condition, but I face a bad experience of poor service given by the company, when the engineer advice me to wait up to next week.
8. Till today I have not received my Phone.
In the right of above mentioned I request you kindly give return my Cost of Rs 23200/-. I do not go with HTC in future.
Myself Ashish Jain from Ambala the present customer of HTC Desire 816 facing the problem of bad service provide by your side, the detail history is as under:-
1. That I have purchase a HTC Desire 816 from Dashing Mobile Centre, Ambala City in June 2014.
2. After some days when I purchase a nano sim of Tata Docomo to use second slot of my phone than I come to know that the second slot in not in order.
3. I visit the present customer care centre of HTC by name M/s Nanak Telecome, Gandhi Market, Ambala Cantt and show my phone to him.
4. That the engineer has deposit by phone by giving the Job Sheet No. – 701 on dated: 01.08.2014 and assure me to give my mobile back within one week.
5. That I have visit the centre on date 08.08.14 after lunch as the engineer of centre assure me, but when I ask for my Phone he reply that the said job is under process and the phone will be come on 12.08.2014. Ok, I satisfied from him and come back.
6. That on dated 12.08.14 I against visit the centre that he against give the same reply as given in his previous reply and give a new date 18.08.14.
7. That I against contact to the centre on 18.08.14 than he again assure me for the next date 28.08.14 as shown in his computer, now I am going to release my mistake to deal with HTC and to satisfied my goodself I contact to Customer care to conform the status of my Phone that the reply from the customer care that my phone is under process and will be received up to 26.08.14. I feel satisfied, but to avoid the negative view toward the HTC I wait up to 28.08.14 and visit again the customer care centre, Ambala Cantt with full hope to get my phone in good condition, but I face a bad experience of poor service given by the company, when the engineer advice me to wait up to next week.
8. Till today I have not received my Phone.
In the right of above mentioned I request you kindly give return my Cost of Rs 23200/-. I do not go with HTC in future.
Agree with Ashish Jain, I also bought HTC 816, costing 23, 000, and when gave for repair, they revised the for 3rd time.
They dont give standby phone but instead use this tactics of not connecting for communication.
They give u revise dates and assurance but never get work done. They assure you and then cheat, misrepresent it.
Even some of the representatives blunly tell you that this is only we can do. They dont take any responsibility.
I submitted mobile on 25.08.2014 still waiting for it. Part itself is not received which was required to be replaced.
Naam Bade aur Darshan Chhote kind of a Brand, but now i realised never go for such brand where ratio of complaints is more that the satisfied customers.
Legal action and review by consumer authority is required who are fast in action.
Rishi Devani
[protected]
They dont give standby phone but instead use this tactics of not connecting for communication.
They give u revise dates and assurance but never get work done. They assure you and then cheat, misrepresent it.
Even some of the representatives blunly tell you that this is only we can do. They dont take any responsibility.
I submitted mobile on 25.08.2014 still waiting for it. Part itself is not received which was required to be replaced.
Naam Bade aur Darshan Chhote kind of a Brand, but now i realised never go for such brand where ratio of complaints is more that the satisfied customers.
Legal action and review by consumer authority is required who are fast in action.
Rishi Devani
[protected]
i have submitted my cell phone in the service centre the one in ansal plaza i am not at all satisfied with their sevice no one picking up the phone so that i may know my status about my cell phone
I have given my HTC mobile for repairing in ahmedabad HTC service centre which located near Shyamal Cross Road and it has been 30days but still the mobile is not repaired and also the response from the service centre is not good.
HTC — Ticket Number:- 15INA180004415
HAVE A HUGE PROBLEM WITH HTC :( THEY ARE NOT ABLE TO FIX MY PROBLEM AND THEY ARE TREATING CISTOMERS AS . ITS BEEN OVER 15DAYS I GAVE MY MOBILE FOR SERVICING AND THEY HAVE NOT FIXED IT AND NOT GIVING ME ANY ALTERNATIVE OPTION.HTC — No after sales service
HTC is not providing after sales service to my phone & no one is replying.
interaction with customer in service centre
Your correspondent shiva in service centre, ameerpet, hyderabad is not behaving properly with customersCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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i have faced this problem last 20 days asking for the warranty status for my mobile and its still pending
pure cheaters...dont buy htc mobile...