HTC — Commitment not fulfill

Address:

East Delhi, Delhi

Product : HTC One V

Purchased Date 16-Jun-2012

Location New Delhi (India)

IMEI No [protected]

Complain IDs 12INC[protected] / 12INC[protected] / 12INC[protected] / 12INC[protected]

I had purchased above mentioned HTC one v Device as on 16-Jun-12, and after completion on one week my device started problem in reading SIM Card and then i contacted with the HTC Service Center (Satyam Communication in Noida Sec-18) as on 02-Jul-2012
Further from 03-Jul-2012 i am following with the HTC customer care no [protected] for refund my money due to mobile started problem in one week.
And above mentioned Complain ID registered by them and case escalated in HTC Company by customer care.
And HTC had given me a commitment in written thru mail that kindly collect your mobile from Service centre and an approval for new device in place of faulty mobile.
But from 03-Jul-2012 only commitment is going on from HTC however not even a single commitment fulfill by them and still i did not received any new mobile or my default mobile.
And Four complain IDs has been issued to me from Customer care and all has been inadvertently closed by HTC only with the closure comment that issue resolved whereas problem not yet resolved.
Name of the employee of the HTC are Ms Geeta and Mr Martin who is taking care my case and not resolving my problem and these two people not giving me chance to escalate the case above them.

Kindly logged a legal case against the services and fraud with the customer and help out me to get the refund from HTC.

My Detail

Name: Sunil Rathor
Mob No- [protected] / [protected]
Address : C/2-36 new ashok nagar Delhi 110096
Working in :- HDFC Bank Ltd (Corporate Office)