HTC One V — Pathetic service from HTC | |
I have to take this step of filing an online complaint after extreme disappointment which i experienced due to the callous, ineffective and pathetic service and customer support from HTC after my HTC One-V smartphone went dead within two weeks of purchase. My details: IMEI: [protected] S/N: SH24YTV03989 Device: HTC ONE V I purchased the device on 22th May in Gurgaon and it went dead on the 31st of May. Since the HTC service centre in Gurgaon - [censored]la Communications - was discontinued and there was no information on the new one i had to submit it to the dealer (Imperial Electrical Agency, Gurgaon) who in turn submitted it to new service centre (Redington, Gurgaon) on 8th of June. Since then i have been incessantly following up with the customer support to get the device replaced. Finally, i was asked to submit my complete box with accessories and then was assured that i will get a new device in a sealed box with all accessories. Apparently, all promises were lost in HTC's extremely in-coordinated logistics and customer support lineup. Last Friday, i got a call from HTC executive saying that i can collect my phone (please be reminded that i am a customer and i might not know the intricacies of HTC's service jargons!!) from Redington service centre. I went there and i was given a phone which doesnt seem a new set at all! Secondly, i was denied a box with accessories as they said my request was just for a device replacement!. In between this, everytime i call the customer support i have to narrate all the episode right from beginning to end and what i get is just a 'i am sorry' and 'we are looking into it'. I had specifically purchased the device for a business visit abroad and now the visit is over but still the phone is not with me. I have lost precious time and mental peace over this 'follow-up-complaint' episode. I requested for a refund but my request was 'stonewalled' on pretext of a refund taking another '22 days' before it is processed. I have to drive 15 kms to reach your service centre where i get 'please come later' replies in an age where the internet has made information so easy to be delivered. I have ben denied right information, a deadline by which my complaint gets resolved, and moreover i have lost value on my money! Add to it my cost on petrol, and the mental trauma i have suffered. My phone went off between a business meeting which led to a lot of embarrassment for me infront of my colleagues who are very content on the services received by their cellphone providers - blackberry and Samsung. I have talked to the following customer care executives on phone who provided me with misleading information: 1. Mr Tanveer 2. Mr Ajay 3. Mr Rohit 4. Mr Samar/Sameer!! 5. Mr Madhav/Mr Madhavan Was this information helpful? | |
2 Comments | |
Comments
very shame on HTC ...total world wide consumers feeling same ...we can undersatnd your feelings brother :)
Reply
I Agree the qualit of HTC went very Pour, LOW quality Chines products in the HTC-ONE V and ONE X .
My Mobile Phone also dead with in 2 Months, I lost my Money and my Time.
My Mobile Phone also dead with in 2 Months, I lost my Money and my Time.
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