HTC — Poor Service Center

Address:

Gurgaon, Haryana

I am one of your customer, who is being trouble because he owns one HTC handset, and unfortunately faced trouble in the same and have gone to your service center( which are outsourced to the most unprofessional/ non customer friendly company).

To give you a background, I own a Wildfire S and its LCD have broken due to mishandling, and on July 7, 2012 i went to your service Center "Redington India, M-47,Sector 14, OLD DLF Colony, Gurgaon" for repair, and they charged Rs 255/- for doing nothing, said, that you would be informed by next Monday i.e. July 9, with the estimate. but till two weeks nobody bothered to inform any thing on the status.then i posted my issue on the FB page and after two days I received a call from Mumbai customer care, stating that your total estimate is approx 7000, I asked for the bifurcation of the expenses. The representative said he would get back to me, but nobody called till I posted my grievances on Facebook again. The post resulted bit expensive to me and the estimate raised by 3000 and now the final estimate becomes 10000 approx.. I am really surprised that for a 12000 handset you guys charge 10000 for repairing. And then I didn’t say anything and bang the phone.

Then I decided to go to your service center and enquire about the handset, with a surprise again I was receiving my handset unrepaired, but arguing with the executive she took back the handset and promised me to get back to me with best possible estimate with all the bifurcation by Tuesday. And along with that I received a call from your Mumbai customer care department that we would share the final estimate to you on Monday. Now with regular calls to the service center till date I am been said that, we had not got any estimate from HTC, so we are unable to quote you.

My phone details are as below :

Model: HTC WILDFIRE S

S/N – SH17FTR02377
REDINGTION ticket no old - 12INA[protected]
REDINGTION ticket no new - 12INA[protected]

Complaint lodged :
1. Display LCD damage
2. Head phone jack not working properly
3. Switch on/off button - not working properly for Standby mode

Hope you don’t mind receiving my mail , and would look into the matter urgently

In case you want to touch base with me you can dial +91-[protected]

Thanks