[Resolved]  HTC - Smart Mobile Phone — PHone not working ever since I bought it 20th may

Address:

Surat, Gujarat

SUB :: HTC Smart :: S/N no.HT03TP000951 IMEI no :[protected] replaced by a hand set S/n no:HT04YP004618 IMEI no :[protected]

I have purchased HTC smart from BHATIA Electronics ,Rajhans Plaza, Ghod dod Rd, Surat,Gujarat, India on 20th MAY2010.

Since my purchase date The phone has remained with me only for few Hrs till the date I submitted mobile back to ur service station. … Rest of all time it has been with ur authorized service station.



The phone has been returned for the following problems.

1. Upon Booting the phone, it shows “Invalid SIM”,

2. It shows “Invalid SIM” anytime during it running hours/ stand by hours.

3. Battery Uptime and stand by time is not even 20% of the time as claimed by the company while selling, or on various Selling papers or on the internet .



The phone has been replaced once by the dealer for the same problem. And while replacing it was claimed that the problem of Invalid SIM was in Old model but it is not there in the new model which we are giving u now.



The second piece which I received on 3rd JUNE 2010 also had the same problem as listed above.



I got the earlier model replaced by the same HTC Smart with the feeling that faulty battery and SIM problems could be due to faulty handset which the company agreed to replace. And impressed by this action of the company I got the same model replaced.
But now I feel with the same problems recurring that there is something grossly lacking. I contacted the service centre in Surat and also Mr Ashish parekh from your Mumbai office - but all you could do was send me a replacement order .

HOW MANY REPLACEMENT ORDERS Do I USE to get to use my phone.

I have paid Rs 9700 as can be seen from my bill of Bhatia Electronics. I do not want to use this handset which I have not been able to use as it has been lying more witht he service centre than with me.
A mistake can be made once and twice repeated is crime. A bad word of mouth can mar your millions of dollars worth of campaigns for a product.
The dealers here at Surat are not ready to give me my money back- It is a month and I haven’t been able to utilize a penny worth of it.
And the dealer has agreed to replace my handset by another company phone I get a refund of Rs 8500 - since that is what the company pays to the retailer NOW for a HTC SMART - as told by Bhatia Electronics.

WHY SHOULD I BEAR THE BRUNT OF A FAULTY MOBILE HANDSET.

WHY DO I HAVE TO LOSE THE MONEY- IS IT BECAUSE I TRUSTED HTC.

I HAVE DEALT WITH TE COMPANY DIRECTLY FROM THE DAY OF PURCHASE .

SO WHY SHOULD I GO TO THE DEALER TO GET DISCOUNTED MONEY BACK.

I REQUEST YOU TO REFUND MY ENTIRE BILL AMOUNT.

A copy of this I am filling with CORE.NIC.IN. I have proofs of the 2 DO given for replacement and the photographs of INVALID SIM and low battery to validate my complaint- which can b proven without doubt.
The first complaint at least got me a prompt response from the company in dealing with the issue . But this time I have been calling up various people to help get this solved and get my entire money back and there has been absolutely poor response as I have not received a single call from the company as promised by Mr Ashish to get back to me with a solution.
This lackadaisical approach proves that the company really does not care for a customer who has spent about Rs 10000 trusted the company to deliver products that are VALUE FOR MONEY as with other products offered by the company.
I would henceforth not want to deal with HTC ever and request the company to please refund the money that I spent
buying this handset so that we can avoid any inconvenience to each other in terms of time and money spent on this case .



I hope this email goes to the right hand and corrective actions are taken immediately for any further demage to the reputation of a highly reputed company like HTC.