[Resolved]  HTC — irritating reply from HTC support regarding loss of phone

Address:

West Bengal

dear sir,

I have lost my brand new "HTC VIVA touch" and made a complain to Bhadreswar police station(hooghly dist). I want to block my IMEI no (10INCW25ENA000547). i called to HTC help line[protected] for several times but always its engage. i requested to HTC support by email to block my phone but they told me thats not their duty. if i am the owner of the mobile i have all the legal document regarding ownership, then they are bound to block my phone.

why this happens to me?
why are they not block my phone?