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[Resolved] — non delivery of gift products

Hello, My name is Phani Piduri living in USA. I have ordered condolence message with a bunch of flowers for my cousine on 22-AUG-2010 USA timings (who expired on 20-AUG-2010). But unfortunately they have not delivered yet. I called them on thier customer care number [protected] which is there on thier site.

But after three days also there is no reponse. As per the terms they have to deliver on the same day.

Following are the order details

Your Payment ID :[protected]

Merchant Transaction ID :[protected]

Response Message :CAPTURED

Order id HIOF[protected]

Order amount :Rs. 725.0

Customer Name : Mr. Phani
Addresss : 3010 W Yorkshire Dr,APT 2044
Country : United States
Zip : 85027
Phone : [protected]
Email : [protected]

Customer order details(mm/dd/yyyy) : FLH134:1-D.Date8/23/2010

Receipient Name :Lakshmi

Delivery Address : 12/438 Narayanarao pet,Near Gupta Park - 524001 - Andhra Pradesh - 524001
Zip :524001
Phone :[protected]

Message type:Others

Message :
Special Instruction:Please call on [protected] or [protected].
Complaint marked as Resolved Aug 13, 2020
Complaint comments  2 CommentsShareTweet

Comments — Non Delivery Of flowers but still money debited from my account

Dear Sir,

This is in regard to an order made online through
I made an order to deliver flowers to my parents on 26th Of Nov 2008 but this ordered has yet not been delivered. I have lodge a complaint to this company but as per them they say they had delivered the order. When i go on company website it shows order is still pending.. Below are the details but still the company refuse to accept that they have not delivered the order.
Order Number IOF-[protected]
Order Date 11/27/2008
Order Status Pending
Total Charge 375

They have deducted the amount of Rs 375 from my account and have not refunded it back. I am not sure on what basis are they claiming that they have delivered the order even though there website also shows that order is still pending. I will be thankfull if Consumer Forum takes some action against them .At least it will help us in reducing online scams .
My email id will be [protected] Feel frr to write me back.
Yeah, this sounds ridiculous. Have they taken the money out of your account yet? If so, there is a major problem here. Do they have your correct address? That could be a problem as well.

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