| Address: Bangalore, Karnataka |
I have ordered flowers and cake from this site on behalf of my wedding anniversary but the order has not been delivered and the contact number which is given in web site is not working. Whenever I call to the number + 91 [protected], its forwarded and no reponse :( I have spent 1200 for this order and more over my anniversary message is not reached to my wife :( This site is fake 'http://www.orchidsnroses.com/contact_us.htm' Please take necessary action. I believe this FORUM will definitely help people who become victim of fraud case.
'Merchant Site URL : http://www.orchidsnroses.com
Order Number: CART26988026 Order Received: Feb 9, 2011
Product ID Description Qty Unit Price
OANICOM0013 12 Pink Roses with 1 Kg Strawberry Heart Shape Cak
Date of Delivery and Gift Message :
Date: 14 Feb 2011 Happy Valentine's Day & 2nd Happy Marriage Anniversary too
1 Rs 1050.00
Total Amount : INR (Indian Rupees) 1050.00
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I had placed an order yesterday at www.orchidsnroses.com and tried to contact their single customer care number [protected] continuously, where i did not get any response / it was constantly busy. Today, till now the flowers were not delivered (after taking full payment) i still kept trying their number and finally when i got through the "customer care" executive SARABINDU, he was still unsure whether they can get the delivery done tomorrow or not, just saying that there is 'some problem...some problem'. when i started getting upset and asked him for a confirmation on the time and maybe another number where i can track my order, if the first number does not work, he simply refused to deliver my order was extremely rude and asked me to 'look at the terms and conditions' before talking to him!!! They have committed me a refund, which I am not sure I will recv or not. Even if I do, why do they take contact numbers / email addresses of people who place the order if they never revert back with the details / provide updates if they are not planning to deliver the order within 24-48 hours!! If we have to keep tracking the order then it is just an inconvenience rather than a help!!!