[Resolved]  Huawei U8500 — HUAWEI U8500 Battery Backup Issue/ No proper service

Address:

Bangalore, Karnataka

I was experiencing battery issues with this phone within a short period of time(May be 3 to 4 months) after purchase. The battery wont last for 2 to 3 calls of 15 mins each, even after charging the phone battery full. As per the advice from HUAWEI, i went to one of the service center to solve the problem on 25/5/2012 as the phone was under warranty. They never returned my phone for 25 days approximately. I dialled the service center many times but in vain, rarely they pick but they don't provide the relevant information. Finally, after calling HUAWEI customer care regarding the status, received the phone after a month but the problem was not addressed completely, the battery backup was still not good, initially it lasted for 3 to 4 hours after servicing, it was gradually discharging. After 3 days the battery back up din last for even 15 mins. In addition, the phone is getting heated up.

I called up the customer care many times, but they say some one will call you from service centre or some senior execute will call me but in vain.
I dont understand how to address this concern. Please help.

Thanks & regards, Sureshkumar [protected]