[Resolved]  ICICI Direct Account No [protected] — Account locked and No response in spite of regular follow up

I am holding trading account with ICICI.Direct.com jointly with my daughter Vaijayanti S Belose since more than 4 years. In 2006 we received a notice from ICICI Direct requesting us to re-submit documents destroyed in the floods at Mumbai on 26th July 2005. We immediately submitted all documents at Thakur Complex Branch. However we again received a letter in early 2007 from them asking for documents. We again submitted documents at their Thakur Complex Branch and the name of concered officer who collected documents was VIVEK. However we were shocked when our DMAT account was locked in OCT 07 with a note that " Your account is suspended for non completion of the re-submission/re execution formalities for the documents which were destryoed in the floods. The suspension can be revoked after completion of the re-submission/re-execution. As we had no option, we again submitted all documents to their representative ( SANTOSH)- from Thakur complex who personally collected after checking from our residence on 01/12/2007. We would like to complain that till today ( 14th Mar 2008 ) our account is not yet activated and we have no clue WHY THIS IS STILL LOCKED. We have been regulary following up with SANTOSH and their manager ADESH but even they are not aware of the reason and they keep promising me that this matter will be resolved. I feel so helpless and feel we are penalised for no fault of ours. We fail to understand the lapse from ICICI Direct team and would like to discountinue our relationship with them.