ICICI Direct Customer Care
Customer satisfaction rating: 4%
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196
COMPLAINTS

ICICI Direct Customer Care

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Address
Raj Palace, A1/15 Sector H, Purania Chauraha, Aliganj Lucknow
Aliganj
Etah District
Uttar Pradesh
India - 226024

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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Additional info

Quick Access Numbers     

Ahmedabad: +91 6630 9897
Andhra Pradesh: +91 98 4957 7700
Assam : +91 99 5410 9898
Banglore : +91 4128 7700
Bihar & Jharkhand: +91 99 3403 7700
Chandigarh : +91 505 5701
Chattisgarh & MP : +91 98 9331 7700
Chennai : +91 4204 7700 
Coimbatore: +91 439 7700
Delhi BTNL : +91 4161 7200 
Delhi Mobile : +91 98 1817 7700 
Goa : +91 98 9044 7700
Gujrat : +91 98 9827 7700 
Haryana : +91 98 9617 7700 
Himachal Pradesh: +91 98 1669 7700
Hyderabad : +91 2312 8080 
Indore : +91 402 7700 
Jaipur : +91 98 29096545
Jharkhand : +91 99 3403 7700 
Karnataka : +91 98 4557 7700 
Kerala : +91 98 9547 7700
Kolkata : +91 98 3137 7700 
Maharashtra : +91 98 9044 7700 
Mumbai : +91 2830 7700
North East : +91 98 6240 7700 
Orissa : +91 99 3848 7700 
Punjab : +91 98 1597 7700
Tamilnadu : +91 98 9447 7700 
UP(E)-Lucknow : +91 99 3624 7700 
Uttranchal : +91 98 9730 7700
West Bengal : +91 99 3200 7700

Alternate Numbers    

Ahmedabad: +91 3366 7777  
Andhra Pradesh: +91 7306  667777
Assam: +91 99 5410 8000
Bengaluru: +91 3366 7777 
Bhubaneshwar:  +91 3366 7777
Bhopal: +91 3366 7777
Bihar: +91 81 0266 7777 
Chandigarh: +91 3366 7777
Chattisgarh: +91 98 9320 8000
Chennai: +91 3366 7777 
Dehradun: +91 3366 7777  
Delhi: +91 3366 7777
Ernakulam: +91 3366 7777  
Goa: +91 98 9617 8000  
Gujarat: +91 80 0066 7777
Gurgaon: +91 3366 7777  
Haryana: +91 90 1766 7777  
Himachal Pradesh: +91 98 1766 7777
Hyderabad: +91 3366 7777  
Jaipur: +91 3366 7777  
Jharkand: +91 99 3400 8000
Karnataka: +91 80 8866 7777
Kerala: +91 90 2066 7777  
Kolkata : +91 3366 7777
Lucknow: +91 3366 7777  
Madhya Pradesh: +91 90 9866 7777
Maharashtra: +91 90 2166 7777
Mumbai: +91 3366 7777   
Orissa: +91 96 9266 7777  
Other Location: +1 80 0022 8100
Panaji: +91 3366 7777  
Patna: +91 3366 7777   
Punjab: +91 73 0766 7777
Raipur: +91 3366 7777  
Rajasthan: +91 78 7766 7777
Ranchi: +91 3366 7777
Shimla: +91 3366 7777   
Tamil Nadu: +91 73 0566 7777
Uttar Pradesh: +91 80 8166 7777
Uttaranchal: +91 98 9730 8000
West Bengal: +91 81 0166 7777  

Ahmedabad

2nd Floor, Parth Complex, 
Swastik Char Rasta, 
Ahmedabad-380006, 
Gujarat, India.

Chandigarh

SCO-181-182, Near British Library, 
First Floor, Sector-9 C,
Madhya Marg,
Chandigarh-160017

Bangalore 

No 2, 100Ft Ring Road,  
Katriguppa Circle, 
Banshankari III stage, 
Bangalore 560085  
Karnataka

Chennai 

First Floor T-1, 
Yesesi Supermarket Building Annanagar, 
Chennai-600040, 
Tamilnadu, India.

Delhi 

B-1,B-2,
Third Floor, Community Centre, 
Above Hot Spot, Janakpuri 
New Delhi-110058, 
Delhi, India.

Hyderabad 

First Floor, D.NO.1-10-209, 
Kamala Towers, Ashok Nagar, 
Hyderabad, 500020

Kolkata 

339, Canal Street, 
Lake Town, 
Kolkata-700048, 
West Bengal, India.

Mumbai 

2Nd Floor, Jaibhadra Villa, 
S.V Road, Borivali (W). 
Mumbai-400092, 
Maharashtra, India.

Jamshedpur 

Gayatri Enclave, 
2nd Floor (Rear Portoin) Bistupur, 
Jamshedpur-831001, 
Jharkhand, India.

Nagpur

First Floor, Shop No.138 to 140, 
Shree Ram Shyam Towers, 
Nagpur, 440001

Jaipur 

4th Floor, A-34, 
Prabhu Marg, Raja Park, 
Jaipur, 302001

Indore 

1st Floor, Anjani Plaza, 
Ashok Nagar, 
Indore, 452001

Surat 

Shop No. 35, 36 & 37, 2nd Floor, 
Shreeji Arcade Complex, 
Adajan Road, 
Surat-395009

Baroda 

1st Floor, Gokulesh, II, 
96 Sampatrao Colony, 
R.C. Dutta Road, 
Alkapuri, 
Vadodara, 390007

Noida 

214 to 217, Second Floor, 
Krishna Apr Plaza, 
Sector 18, Plot 3, 
Noida, 201301

Pune 

1st and 2nd Floor, 
Kondan Building, Plot No-36, 
Opp Maratha Chamber of Commerce, 
Tilak Road, Swargate, 
Pune, 411002

Kochi 

First Floor, Adonai Towers, 
S.A. Road, Kochi, 682016

Bhubaneshwar 

Ground Floor, Plot No. 99, 
Janpath, Unit-3, 
Kharbelnagar, 
Bhubaneshwar, 751001       


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Customer satisfaction rating
4%
Complaints
196
Pending
0
Resolved
8
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ICICI Direct related photos (26)

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ICICI Direct Complaints & Reviews

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ICICI Direct — deduct dmc/in30302865547171 dp chgs till sep-19 of rs, 826

 brkachi on Nov 2, 2019
I am bhagyashri pardeshi. On 25 oct 2019, an amount of rs.826 has been deducted from my savings account having in icici bank with the remarks dmc/in[protected] dp chgs till sep-19 without any prior information and while opening demat account they haven't mentioned any thing about these charges. They said no hidden charges & it is free of cost but this dmc suddenly come up with out any prior notice. This deduction was happened so many times. But they deducting again and again. Plz return back my money....
Complaint comments  Read comments Complaint category Banks

ICICI Direct — opening of account.

 Develaxm002 on Oct 30, 2019
I on line paid opening of 3 in 1 acc. On 10/09/2019. It was debited from sb. Acc. No [protected] (Devendra vyas). Your officer visited us on 11/09/2019. While filling the form i informed her i got demate acc. With axis bank but first holder is my spouse suhas vyas. She advise me to open acc.in her name in which i will be joint hoder. Accordingly we completed acc. Opening formality and paid rs.250/ by cheque. She gave us receipt with application form no.:[protected]. She also promice that my money will be refuneded which i paid on line for acc. No opening.
Sorry to state no feed back from your...
Complaint comments  Read comments Complaint category Business & Finances

ICICI Direct — dp charges on demat account

 ankitm48 on Oct 26, 2019
I have been charged 826 rs as dp charges for demat account but it was clearly mentioned that there would be no dp charges. Your website mentions zero dp charges then how come such huge do charges are charged.

Let me know where should i provide my account details for charge rollback and in the first place, this shouldn't be even charged

I guess this is a scheme by icici to loot money from those who do not check their monthly transaction. There wasn't any message of deduction as well to hide these deductions
Outrageous and loot by icici bank and icici direct...
Complaint comments  Read comments Complaint category Stock Market

ICICI Direct — order executed without reaching to my stop loss price

 sbankewar on Oct 22, 2019
Dear sir,

Today i have sell indiabulls hosuing finance and observed that my sl has triggered before my sl price.

My sl was 219 and at 2:28 share price was 216.40 with spike and order executed at 219.5.

How is this possible.
Is it possible only in icici direct. I am planning to write a letter to sebi as my experience is not good with icici direct....
Complaint comments  Read comments Complaint category Banks

ICICI Direct — fraud on credit card payment agency [Resolved]

 Luckie7648 on Oct 10, 2019
Hi,
I have icici credit card in which i was unable to make payments due to my personal problem, before some days i got a call on behalf of ICICI bank (Agency - Shyam ji Enterprises) and offered me of 40% less on my principal amount and they will re-activate my card, but though my financial crisis I have made offered amount to my card by hook-or-crook, now they are asking to me to make another money to activate the card.
Please provide me the needful solution as soon as possible....
Complaint comments  Read comments Complaint category Credit Cards

ICICI Direct — fraud

 manish9313 on Oct 3, 2019
I had a demat account with icici.in very beginning when i open my account they assured that there would not be any annual charges and that only transaction charges will have to be paid. Due to the excess transaction charges i had not been using that account and have tried to close multiple times. The customer care consultants always told that the account was a basic one and hence there won't be any annual charges. I was never informed of the same and has been deducted directly from my account...
I want to close icici direct...
Complaint comments  Read comments Complaint category Banks

ICICI Direct — charges deducted without any prior notice

 Pankaj8097 on Sep 30, 2019
I am pankaj purohit, rs 826 has been deducted from my icici account number[protected] as dp chgs till aug-19 dp. I wanted to close my account and they deducted charges without any prior notice. I have not used my demat account since a long time till now. There was no prior notice. They were eagerly waiting for me to deposit some money in my account. As soon as i deosited rs. 20, 000/- in account they stole it with 2 days. I haven't received any deduction message to my mobile. I need justice and my money back immediately....
Complaint comments  Read comments Complaint category Banks

ICICI Direct — delay in poa process completion

 CA Geetha on Sep 6, 2019
Opening of icici direct account through online took just in 45 min on 21 aug 19. Bank allotted mr. Syed to do poa, however as he is busy with other clients he sent his collegue mr. Manjunath to collect pan and aadhar copy on 26 aug 19 do the poa verification completion process and account activation takes max 16 hrs as per their sop upon submitting the details in the system. Its been more than 2 weeks my account has not activated and yet to resolve as on 6 sep 19.

Till date there is no response at all either from either of the icici executives, icici customer care and from the icici...
Complaint comments  Read comments Complaint category Banks

ICICI Direct — unauthorized deduction of amount

 saketsohan07 on Jul 30, 2019
I have a demat account in icici bank in icici direct. Yesterday my account got deducted with rs.152 — dmc/in[protected] dp chgs till jun-19. I have a salary account and when i created the demat account, i was not told about the dp charges, it was told me that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. Please refund my amount....
Complaint comments  Read comments Complaint category Banks

ICICI Direct — fraud activity

 Shivangi Geetanjali on Jul 20, 2019
Hi team

This is to inform you that on 16th july, 2019 amount of rs.6807 was deducted from my below account. I did not make this transaction. So i want to report this activity as a fraud activity.
I am trying to touchbase with customer care dince last two days but the call is not getting connected or no response is coming from your end. Could you please check on this on priority or do i need to contact higher authorities on this issue? Please treat this as urgent and touchbase with me on this issue.
I have attached the screenshot for your reference as well as i have...
Complaint comments  Read comments [1]Complaint category Banks

ICICI Direct — demat charges

 TradeKing9 on Jul 12, 2019
Demat charges have been deducted from my account eventhough i haven't used it. when my savings ac was opened they have given the DEMAT KIT and was told its free..but i never activated it.. now they have charged it... ICICI should reverse all these wrong debits if they want to retain their customers, as there are many new players giving good services....
Complaint comments  Read comments Complaint category Banks

ICICI Direct — cheating of fund from my saving a/c & trading a/c

 akgonind on Jul 12, 2019
I wish to open a/c in icici bank when it open branch at belgharia. So I tried it online deposited Rs.1000/- On line from my axis bank belgharia branch a/c.then I unable to do so. After that I contact your customer care. Your customer care informed me “somebody from icici bank will contact you “.nobody contact me within three days. Then I met your branch manager of belgharia branch. he immediately open my a/c and requested me to another a/c for my wife, trading a/c, life insurance policy and health insurance policy.i have to bound to take all services via, saving a/c of my wife, drat a/c for...
Complaint comments  Read comments Complaint category Stock Market

ICICI Direct — brokerage charges

 akgonind on Jul 12, 2019
I wish to open a/c in icici bank when it opened a branch at belgharia. So I tried it online depositing Rs.1000/- on line from my axis bank belgharia branch a/c.then I unabled to do so. After that I contact your customer care. Your customer care informed me “somebody from icici bank will contact you “.nobody contact me within three days. Then I met your branch manager of belgharia branch. he immediately open my a/c and requested me to open another a/c for my wife, trading a/c, life insurance policy and health insurance policy.i have to bound to take all services via, saving a/c of my wife, dmat...
Complaint comments  Read comments Complaint category Stock Market

ICICI Direct — fraud

 Abhishek Diyewar on Jul 5, 2019
Icici direct invested my money in icinif share without my permission...

I woke up in morning, i saw one mail where it is written that congratulations your order successfully placed...
Then i checked my balance it was less then i opened idirect app there it was showing at 11:44pm on 4 july i invested in icinif...

I never heard this name i never search... Then how can i invest there...

I know i can't do anything now but now i badly propagate this news to all people...
Complaint comments  Read comments Complaint category Stock Market

ICICI Direct — demat account charges

 emmajohn on Jul 4, 2019
I had a demat account with icici and was assured that there would not be any annual charges and that only transaction charges will have to be paid. Due to the excess transaction charges i had not been using that account and have tried to close multiple times. The customer care consultants always told that the account was a basic one and hence there won't be any annual charges. On 26th june, 2019 my account was debited by rs. 826. I was never informed of the same and has been deducted directly from my account....
Complaint comments  Read comments Complaint category Stock Market

ICICI Direct — received no visa card

 ozzway on Jun 6, 2019
Icici Bank
11:50 AM (7 hours ago)
to me
Dear Sir
If you want us to resend the card in DHL then you have to pay $840 for new card and DHL fees, I f you agree and payed $850 Then we will issue new card and send by DHL
Thank You
ICICI BANK

I had made a payment of $950.00 for two things, one was to have Sophia to have a Visa to enter Australia, the other was to have my Visa Card to be shipped by DHL express. Instead they shipped by their local carrier. I asked then to send me another Visa Card this is their response to pay another $ 850.00....
Complaint comments  Read comments Complaint category Unauthorized charges

ICICI Direct — change of address

 saswati1981 on May 14, 2019
After 2 visit to icici direct centre in GS Road, Guwahati my correspondence address couldn't get updated though it is already update with my icici savings account( linked to demat acct.)

Each time the officer in charge is asking me different document in different manner. Once they told account statement of axis bank with stamp when provided that again they asked for 3 month Statement + cancelled cheque + one photograph of account holder + self attested PAN card copy. Later I learned from customer care only statement was needed but later were not needed.
I wanted to change address...
Complaint comments  Read comments Complaint category Stock Market

ICICI Direct — I am complaining about icici only vimal vaatsalya bonds

 Subina Kar on May 6, 2019
Certificate no. 17468, 17469, 17470 issue date - 01.07.1999 and redemption date - 01.01.2018 with face value per bond rs. 1000/-. I am facing trouble to redeem the bonds from icici ltd. How to get the payment from icici; as i am not finding the exact way. The bonds were transferred by assam sales coorporation (Agent : reliance industries limited [ textile division]) to me on 22.08.1999...
Complaint comments  Read comments Complaint category Banks

ICICI Direct — reversal of credit card charges

 Ashok G Paun on May 3, 2019
A credit card is given to as free card as per discussion with icici marketing officials in sept 2018 card no 4374xxxx6211xxxx5000.in the same card bank threatening me to pay the charges otherwise you are defaulted. As i have not used the card and also not going for any loan why should pay any charges which was created wrongly. All knows the banks npa loan given to well known company they are yet not declared as defaulted. What is going in bank it is question. Why the bank is not processing for recovery. It is my humble request to reverse the charges if any and inform me accordingly.
Thanks...
Complaint comments  Read comments Complaint category Unauthorized charges

ICICI Direct — charges for demat account without my knowledge

 Ramesh Tamanagari on Mar 12, 2019
Amount deducted from my savings account without being intimation and nowhere i agreed for demat maintenance then how the bank will deduct the amount from my savings account. I didn't sign anywhere or told the executive that i want demat. Without my concern no bank can charge the amount. Please tell how can get my refund by filing the complaint. It is a total fraud by the bank. It is against the rules and rbi guidelines no intimation. Transaction done without my knowledge. 812 inr. How can i get my refund??...
Complaint comments  Read comments [1]Complaint category Business & Finances

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