ICICI Direct Complaints & Reviews

Respected sir,

I sent the email yo icicidirect helpdesk with the following content.

I got in to huge loss due to system fault from icicidirect.

ICICIDirect.com added 200 sell order in my demat account at the average price of 0 Rs!!n on 1 feb 2023 ( This itself is a proof that there is a system fault as the price never hit 0 on 1 feb 2023 for this)

[protected][protected][protected]

Hi Team,

This is regarding my Option Trading on 1 Feb 2023.

I executed the buy and sell correctly making sure the queue is clear.

We can see this from the trade book as well.

I got in to the profit of around 1 lac rs.

But at the end of the day, sell order of 200 CNXBAN 41400 PE was added to my position with the average price of 0 Rs!!! and with that i am positioned on huge loss instead of getting 1 lac profit.

Attached is the screenshot.

Yesterday i had seen this in pending item for no reasons and i tried calling customer care for around 5 - 6 hours. No one had attended my call. Yesterday i was not seeing the option to square off as well as it was in pending state. And for sure, the transaction was not from me and it is purely due to system fault from icicidirect.

I also reached out to my relationship manager, Mr Manjunath. Mobile Number - [protected] . He told heis relationship manager for equity but not for f&o

With all these i am in huge stress now as the market is falling down which increases my loss.

#1 I will wait till market opens to hear the reply for this email. If not i will exit the position to reduce the risk at 9:15 AM. In this case i will get in to huge loss. Who will pay for it?

Dear sir,
Please consider my request
Closed demat account-[protected]
Icici

IN[protected]
Mo-[protected]
I am not able to trading because my income is low so please consider my proposal

I switched all amount from icicipru liquid fund to icicipru corporate bond fund on 7 august 2020 and that was processed on 10-8-20 for rs 64285. And two sips of icicpru liquid fund of rs 5999.7 each were debited on 10-aug-20 and 10-sep-20. Only sip i.e. Sept 20 is being showed in unit holding sheet and sip of aug-20 not being showed. I emailed to icicidirect about the problem and he told me that sip of aug 2020 was included in icicipru corporate fund but i had found that the sip amount was not added to the balance of icicipru corporate fund. So i have found about the company that this company is making cheating to the customers. Pl look into the matter and sue against this company.

Dear sir
Date 14 may 2020 समय 10.08 minute पर मेने मेरे अकाउंट से nifty 9150 की पुट के 2 लोट 6.25 पैसे पर short की थी । उस का sl 21 लगाया था । फिर 10.25 minute पर मेरी पोजीशन 26.85 आटोमेटिक कट गई जबकि 9150 कि पुट ने 10.08 से 10.25 के बीच high 16.85 पैसे का लगाया है तो मेरा sl कैसे हिट हुआ । ओर जब sl 21 पर था तो मेरी position 26.85 पर कैसे कटी । अत: क्ष्रीमान से निवेदन है कि मेरा फंड मेरे अकाउंट मे add करने की कृपा करें धन्यवाद ।
Name - amir khan
Ac no - [protected]
Contact no - [protected] & [protected]
Gmail - [protected]@gmail.com
Address - 386 shiv temple line govind nagar kota rajasthan

Hi, shivam here,

I ahve a complaint regarding the dp charges, there has been amount deducted twice from my account on the name of dp chgs till march 20 on 30-apr-2020. Amount values are 812.17 rupees and 13.83 rupees. What is it?? Why it has been deducted?? Please refund my money. Don't loot money of people.

This is totally unacceptable behaviour that too in this situation. Please refund my money.

Hi team,

I have purchased yes bank shares on 13th march 2020 of 3000 quantities of 26.10/- per share. The shares are not delivered by the broker till date. When contacted icici direct, they told that the shares are in freeze mode and cannot be delivered. The amount from my bank account has been debited for the purchase.
As per the trading rules, the shares should be delivered within t+3 days.in my case, it has been...

Dear concern,
March 5th icici direct customer care adviser (Jeevan surya-ecode734717) called me for giving options demo session. After taking me online on 5th around 1pm i lost 11897 within 45mints. During demo sessions without informing anything made me to trade in options (Traded almost 50times) without any information about profit and loss. Even i keep on asking for my profit or loss in between but she was not ready to inform and she told me that c at the end of the trading session you will come to know the p&l. Now u cant find"

After some time she disconnected the call then i had doubt after that i checked fund allocation there 12000rs locked then i call customer care they have informed that you lost 11897 during option trading

I shocked even she was not ready to inform the p&l and asking one more day time to do the trading in that i will make profit and i will give to you but i have not agreed
Later i raised the complaint in icicicistomer credit through mail and call they were not responding. Even i mailed to coo also with all details.
Now cutomer care call also not working and not ready to give call record details also.

Please look into this issue give me the justice.

Name sunilkumar bs
Trading number [protected]
Icicidirect.
Ph number [protected]

[protected] : application number i recieved from icicb-tm

I've submitted an application for a credit card from an executive. He said the application will be forwarded within 15 days and i'll get the card within 15 days. It's more than a month right now and the executive is not responding to my messages. He is not even picking my call. According to him the card is free and holds a limit upto 50k. I doubt if this is a spam to collect data from users. I also received a call from icici bank (I think). And they said they call me to verify my details. I need a response on this
Thank you

Area : chennai, tamil nadu

My account is already closed with icici direct. It is still sending me email. I have already unsubscribe from it, but still it is sending email. Now account is closed, if i try to unsubscribe again then it ask to login first. How can i unsubscribe unwanted email from icici direct.
Please help to stop such services. It is very disturbing.

Hi,

This is krishnakumar gupta

I have buy total 10000 share of yes bank.
From more than 1 week i was trying to sell the share but not able to sell the same
Yesterday i have tried with 2000 share it allows me to sell the share.

Know yesterday i have raise complaint in nse and then i understood that only 2500
Share was allocated in my demat hence i was not able to sell the share.

Due to this i lost more than 100000 rupees. Still shares are not allocated in my demat
Now kindly tell me who is going to pay me for same.

I will definitely raise my complaint in sebi but before raising same i want to see the icci direct's response.

One more thing i have observed today it showing -31832.42 realized p&l want to understand why this amount showing in negative.

Today i have received one message from nse where my fund balance is showing is -26909.76 kindly clarify the same

Details:-
Name - babbal swami,
Mob [protected]
(Icici security)
Match id/ucc cliant no -[protected],
Demat a/c - in [protected]
Settlement no - 2020057
Trading date - 20 mar 2020

Stock name - fcssof (Fcs software),
Isino-ine512bo1022
Cash buy - 0.15, cash selling - 0.20
Losses rs - 90328,

Stock name - gtl infra ltd.
Isino - ine221ho1019,
Cash buy - 0.20, cash selling - 0.25,
Losses rs - 40466,

I bought two shares as per given above, during buy their rate were low but contract note showing opposite of cash order, i am sending cash order book details as in execl format pl solve my query

I have pledged some of my share online. I have got account no, cheque book etc.. Etc.. But now i want to unpledge and sell the shares. There is no option in online portal. When i contact helpdesk, they have given mr. Dhilagar s on [protected], but he is help less. He is not responding to my call.

Now i am in urgency, how to unpledge and sell my shares.

Regustered email : [protected]@gmail.com

Icici help desk reply mail
=
on tue, jan 28, 2020 at 8:50 am wrote:

dear customer,



we regret for the inconvenience caused to you.



with reference to your email, we inform you that we are unable to process
your request through this channel.



further we request you to contact your relationship manager mr. Dhilagar s
on [protected] for your reference.



alternatively we request you to look for the nearest icici bank loan
servicing branch in our website: www.icicibank.com find atm/branch.



looking forward to more opportunities to be of service to you.

sincerely,

kodam thirupathi
customer service officer
icici bank limited

Dear sir
I dhamodharan d, account number :[protected]. I doesn't activate any demat account or any process and i doesn't got any information about such type of activation. When the amount got deducted, i doesn't got any mail or message. At 2/01/2020, they deducted 503.48, once 31/01/2020, they deducted 20.00.in account summary, the described content is "in[protected] dd ch gs till dec-19". Kindly address and rectify the issue immediately and provide your support.

Regards
Dhamodharan d

I am hardik in my 300.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till jun-19) on[protected].

They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici. And also not any email from icici.

I need justice and return my money back immediately. My account number is[protected]

This is completely unacceptable and please refund my amount. My phone number is [protected]

Hi,

I am devarshi shakywal. 826.00 rupees has been deducted from my account as dp chgs till nov-19 on 27th dec 2019.

There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately. My account number is[protected]

I havent used my demat account from 4-5 years and also want to close the account.

I have written multi pal mails.. To icicidirect officers
[protected]@icicidirect.com,
[protected]@icicidirect.com,
[protected]@irda.gov.in

Sent on nov 26, 2019, 12:47 pm

Hi team

This mail is just to address one complaint against two icicidirect associates.

I have been with icici bank from last 10 years. But never seen such behavior.
Actually i wanted to activate icici direct account, thats why i contacted.
I got a call from one of icicidirect associates mr. Raj shaw mobile no : [protected]. After initial discussion he assigned other associates mr. Ram yadav. Mobile no [protected]. He called me & we scheduled meeting at my home address. That happen 12th nov. But still waiting. I am continuously calling on both the numbers, but now they are telling there is some address issue. I can understand but this could be informed from their side, but unfortunately that is not happened.

Today when i called raj. He messaged me he is busy, he will call back, that i understand. Meanwhile i called ram luckly he picked up my call today, (Because earlier many time he refused my call that i informed raj as well). By today's call i just wanted to inquire about progress. But he was not responding properly. When i asked him i am going to log complaint against his behavior. He started to tell ""sure sir you can do, thanks you". The way he speak is not normal. After that he disconnected call.

This complete episode is worst experience for me.

Really need some solution for this.

Second mail which i have written as a reminder sent on : dec 6, 2019, 3:59 pm
Mail body :

Today ultimately i completed account opening process myself only via online. But the experience i got for icici personals is worst.
Till today they are not able to open account. If i count in days today approx. 23 days over. Great performance shown by icici securities associates.
This process was started on 12 nov 2019 and today is 6 dec. 2019.

Today i have written again mail to icicidirect authorities. Because till now i didn't receive any mail from their side

Today's mail body

Hi all,
As i have informed, i have opened icicidirect account on 6th dec 2019. But again great in inefficient performance by icici direct. Till today i am struggling to start trading. Now new error getting"poa collection is pending"that is already done, & in system also it is confermed by icici direct team, when i called. But from last 5-10 days they are investing"why this error is coming"
Really disappointing this performance.

Note : till now not received any mail for above complained. So we can assume this is basis way of working.

I am nagalakshmi, w/o a. N. Subbukrishna. Both o[censored]s have demat accounts with you. Unfortunately my husband expired on 10/08/2018. So i made a death claim and subsequent transfer of shares to my account. Since there was no nominee for his account i submitted a succession certificate stating my minor son and myself as successors.

My husband was an lic agent so we didnt have any benefits as regular employees. All our savings from other investments was spent on his one and half year long treatment (He suffered from cancer). My son is 17 years old and studying in ist puc. My health doesnt permit me to take up a job. Now i am wholly dependent on his investment in stocks.

After running from pillar to post for this transfer now i am told that the stocks have to be divided between my son and me. Now the situation is such that the shares are neither being transferred to me nor i am able to open son's demat account (I was told minor cannot have a demat account).

What do i do in this case? I have no other source of income. I am not even able to use the funds in his linked bank account. We have been customers of icici for more than two decades but now i feel let down.

I sincerely wish that this matter is taken up by senior management of icici direct and a favourable solution is found. Thank you.

With regards
Nagalakshmi

I am bhagyashri pardeshi. On 25 oct 2019, an amount of rs.826 has been deducted from my savings account having in icici bank with the remarks dmc/in[protected] dp chgs till sep-19 without any prior information and while opening demat account they haven't mentioned any thing about these charges. They said no hidden charges & it is free of cost but this dmc suddenly come up with out any prior notice. This deduction was happened so many times. But they deducting again and again. Plz return back my money.

I on line paid opening of 3 in 1 acc. On 10/09/2019. It was debited from sb. Acc. No [protected] (Devendra vyas). Your officer visited us on 11/09/2019. While filling the form i informed her i got demate acc. With axis bank but first holder is my spouse suhas vyas. She advise me to open acc.in her name in which i will be joint hoder. Accordingly we completed acc. Opening formality and paid rs.250/ by cheque. She gave us receipt with application form no.:[protected]. She also promice that my money will be refuneded which i paid on line for acc. No opening.
Sorry to state no feed back from your dept.
I request to refund the amounts paid by us rs.250+250.
We don't want deal with such co.

I have been charged 826 rs as dp charges for demat account but it was clearly mentioned that there would be no dp charges. Your website mentions zero dp charges then how come such huge do charges are charged.

Let me know where should i provide my account details for charge rollback and in the first place, this shouldn't be even charged

I guess this is a scheme by icici to loot money from those who do not check their monthly transaction. There wasn't any message of deduction as well to hide these deductions
Outrageous and loot by icici bank and icici direct