ICICI Direct.com — Loss due to your technical issue

ICICI Direct.com — Loss due to your technical issue

H Hiren Shethia from Mumbai, Maharashtra

I had taken certain margin positions, during the end of the trading session I wished to convert my margin positions into delivery. I tried doing so from the website margin position screen, but I was directed to an error page “Due to some technical reason, the page is not available please try after sometime.” Then I called ICICIDirect.com customer care team, the officer tried converting into delivery but they failed from their end also. They were facing the same issue from their end. The officer assured me that they have forwarded this query to their technical team & the issue will be resolved within 5 next mins. Till 03:15 p.m. the issue was not resolved & my margin position was set off automatically. I had to face a loss of Rs. 2200.00 due to all this. The website & the customer care centre team both could not resolve my issue & I had to suffer a loss. Was this information helpful? No (0) Yes (0)

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Comments

Sivarajan

I 200% percent agreed. I tried login to the site and sell my long position, but I get the same errors. This is not the first that I have this problem. The customer care is ZERO in ICICDIRECT.

How can I raise this issue to Sr.Management ?

GANESH RAJA

from Mumbai, Maharashtra

Ya. I do agree. This happens especially on a busy and volatile day. When I rang customer care and told them that I couldn't trade, the answer was "high traffic". The Management will be aware of the total customers and they should be able to support the existing level of customers, if they can't they should shut up the business and leave the area.