[Resolved]  Icici Lombard — Policy Status is still incorrect after 2 years of policy

I took a poliyc from ICICI Lombard for my mother, the policy no. is W-085621, it is almost two years when this policy is going to expire and I need to renew , however the status of policy is still coming as "medical test pending"

I tried to contact ICICI lombard several times in past,
1. First no one is there to provide a help
2. They do not give a interaction ID so that it can be escalated to further level's
3. Lot of times the call itself does not go and if it goes people put on hold saying they are checking and then after few minutes it gets disconnected. Atleast it happened with me more then 20 times

It's highly frustating situation for me, looks like I wasted my 2 years with this policy for my mother. Please let me know how can I get justice?
Now calling from my mobile it's says this no. [protected] is put on a prime call and calling from this mobile no. unnecessary to toll free no. will be a offense and a court case will be done against me. ICICI Lombard can go upto this level.