[Resolved]  Icici Lombard — Extremely poor service levels

Address:

Chennai, Tamil Nadu

I have been following up Manikandan (manikandan.[protected]@icicilombard.com) and Jaikumar (r.[protected]@icicilombard.com) for simple endorsement ( addition & deletion of employees) of our company’s GPA. I have called them atleast for 50 times in this regard. These guys either do not pick up or when they pick up blindly give a commitment without any intention of honouring it.

They do not understand the seriousness of the issue. I have never experienced such a pathetic service. Who will take the responsibility if anything happens to our employees who are not covered due to your lethargy. Even after warning that we would take the issue to ombudsman, these guys do not seem to care.

Policy No : 4005/72816645/00/000

The whole purpose of insurance is getting defeated with ICICI Lombard. My advice to HR fraternity is never to go with ICICI Lombard for GMC or GPA under any circumstance.

Regards,
Dhivya