Icici Lombard — Policy booked but still not received( Misguided by Customer agents) | |||
Hi, I booked my four wheeler policy with ICICI Lombard on 29/Sep/2011. I made a transaction through my HDFC credit card, my account got debited when confirmed from customer. But as per ICICI Lombard agents it is not reflecting in there system. So i re-initiated the payment same day, now later on came to know from one of there customer care agents that the A/C has been debited but because of there technical problems they were not able to list my transaction. Now its been more then 12 days i have been calling them daily but still getting fake promises from them everyday that they will resolve this issue by today evening. But still its a mystery till now what is happening with my policy. Now i am loosing my patience & need to go consumer court & need to raise a complaint against ICICI lombard because as per RBI's new rule if customer's query's are not getting resolved with in 7 working days we can complaint against the organisation. Please suggest me what to do & how to proceed further. Regards, Varun Was this information helpful? | |||
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ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
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I have gone through your whole post and would certainly like you to note that as it seems to be a technical problem which must have incurred during transaction settlement of your Credit Card.But normally it gets clear with in a span of max one wee.
Anywys as a professional expert i would suggest you to escalate this matter to immediately to bhargav.[protected]@icicilombard.com ; eswaranatarajan.[protected]@icicilombard.com ; gauri.[protected]@icicilombard.com ;preeti.[protected]@icicilombard.com.
I am sure you will get the resolution in max a weeks time.
If you want any more assistance ; you may feel free to write me directly on [protected]@indianconsultantgroup.com.
Best Regards
Kumar Rajneesh
Head
INDIAN CONSULTANT GROUP
A Leading Finance, Legal & IT Consultancy Firm
( Specialisation in Banking Disputes & Grievances )
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