[Resolved]  ICICI Lombard - Motor Insurance — Car accident claim-Unscrupulous avoiding factual claim- Delays causing hardship.

Chandu Nayak
Customer Support Team,

I have been saying repeatedly that the process you have for resolution is inefficient in the way that it is mechanical and has no sensitivity to an agreeved customer. Does it mean that I as a customer suffering due to the callous act of ICICI Lombard keep on suffering and go through the ordeal of hardship and inconvenience of not being able to use the car in spite of owning one? Does it require 7 days for someone senior to take cognisance of the situation of the customer?

Can someone senior call to resolve immediately?

Regards,
Ravi S.
Director,
Instrument Techniques P. Ltd.

[protected]

From: CustomerSupport <[protected]@icicilombard.com>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Tuesday, November 25, 2008 8:04:53 AM
Subject: RE:'ICICILom=[protected]' ICICI Lombard Website - Email

Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case. Your interaction id/service request id is[protected]. Please quote the interaction id/service request id in your mails to us to help us serve you better.
Also, you can track the status of your interaction/service request on http://www.icicilombard.com/Content/ilom-en/interactionTracker.asp.
With reference to your mail, we wish to inform you that your request would be processed in the next 7 working days.
Assuring you of our best services.
Regards,
Chandu Nayak
Customer Support Team