ICICI Lombard Motor Insurance — NOT GRANTING CLAIMS

Sir, I have a Spark LS of August 2007 Model and for 2008-09 I took comprehensive Insurance from ICICI Lombard. My car developed small dents on both sides due to a minor accident in Outer ringroad. I took my car to Metro Motors, Vasant Kunj on 15th November, 2008 and my car was surveyed by ICICI Lombard on 18th November, 2008. They said that they are convinced with the claim and on 19th November, 2008 I received a call that only dents on two left side doors of the car has been sanctioned for repair and other dents are not approved as they are OLD ones. When I insured in August, 2008, the ICICI Lombard people took pictures of my car and they very well have the details of dents, if any, at that time. Now they say that the dents on the left and the right side which they refuse to approve, are old ones. I got the dent removed only for the approved sides and do not know where to go. I enquired the Metro GM Motors about the cost for repairing the other dents and was shocked to know that it would cost me around Rs. 20, 000/-. I am totally at loss as to whom to approach and where to lodge a complaint as the top boss of ICICI lombard also did not take my plea in true earnest?