| Address: | Bardhaman, West Bengal |
Policy is never getting linked on line with the existing policies. Customer service is very poor. They will reply only after 5 mails.
This will be my last investment in ICICI pru
Thanks for your worse service, worse website and linking process, worse response from customer service and expected future problems.
Unsatisfied Customer (policy no-
Rajib
[protected] Was this information helpful? | 
I have written and called ICICI multiple times as well few blogging as well but it seems they dont care about their customers anymore, please have a look at the emails content sent to ICICI greviance as well posted on few blogs months ago, you can also visit the blog where I posted this email to SEE how WONDERFUL is ICICI'S SERVICE.
http://www.consumercourt.in/other-insurance/15422-complaint-against-icici-pruden...⇄
I have written this email on Thu 9/29/2011 4:09 PM to [protected]@iciciprulife.com
and again a reminder on 10/18/2011 5:44 PM from my office email id, but nobody will respond or ready to help. Will somebody please help me take appropriate action against this.
Following is the email content which I sent.
Hello team,
My Smart kid Policy #06124195 which is taken 4 + years ago. I myself worked as a part time financial advisor and helped many people join ICICI PRU family HOWEVER I am very disappointed with my policy performance where I have paid 1 LAKH 20, 000 RUPEES In total in the first 3 years and now I see the fund value is at Rupees# 77086.0833.
I HAVE TRIED MY BEST to manage my policy and made switches based on market fluctuations/whenever I have time as I work in night shifts most of the time, Failing to SEE my MONEY GROWING I decided to seek help from ICICI customer care and initiated many chat sessions online and phone calls where they have PROMISED to send an executive to my home to assist manage policy also ask a dedicated fund manager to look at my account however NO ACTION has ever been taken.
NOW…. My Only questions is if YOU are in my position will you let your MONEY grow NEGATIVELY from 1 LAKH 20, 000 RUPEES to 77086.0833 RUPEES that too in a 4 years’ time which is a decent time for markets to fluctuate and stabilize.
ALL I want is SEE MY MONEY GROWING else return my complete MONEY I paid towards the premiums.
You will lose me as a customer as well ALL MY friends, family and company and corporate network who will never BUY ICICI PRU after sharing my experience.
If required I may take appropriate legal action as well with all the PROOFS I have.
Regards,
Shashi M.
[protected]
Senior Database Administrator
Wipro Technologies, Hyderabad.