[Resolved]  IDBI Bank — Misbehaviour, harassment, high handedness of IDBI Bank, Phagwara Branch

Address:

Kapurthala, Punjab

----- Original Message -----
From: rajneesh madhok
To: [protected]@idbi.co.in ; [protected]@idbi.co.in
Cc: [protected]@idbibank.com
Sent: Thursday, April 29, 2010 11:37 PM
Subject: Misbehaviour, harassment, highhandedness of IDBI Bank, Phagwara Branch


To

Mrs. Kiran S. Balwani
Head - Customer Care Center
IDBI Bank Ltd
Central Road, MIDC Plot No. 82/83,
Road No. 7, Street No. 15,
MIDC, Andheri (E), Mumbai - 400 093.
Tel No.[protected], 66700457.
Email id: [protected]@idbi.co.in



Subject: Complaint Against IDBI, Phagwara Branch.



Misbehaviour, harassment, highhandedness of IDBI Bank, Phagwara Branch

Address Ohri Tower, 14-A
Model Town, G T Road
Phagwara
Phagwara -
Punjab
Phone[protected] / 509542 / 509988/261406/267406 Fax[protected] [protected]@idbibank.com



Respected Madam,

I, Rajneesh Madhok, Registered Member Core- Consumer Online Resource & Empowerment Centre & State General Secretary, National RTI Forum resident of B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara hereby request you to please look in to the complaint received from an Account holder of your Phagwara Branch, Mr. Kamal Kishore Saving Bank Account No. 6569. The contents of his complaint are as under:

1. That Mr. Kamal Kishore is maintaining the Savings Account with IDBI branch of Phagwara from the last 6-7 years. As his name signifies he is actually “Lotus” and has not having any problem from the branch from so many years and has great regard to the Management for maintaining discipline in the branch so far.

2. On April 27, 2010 sent his employee to Phagwara IDBI branch to deposit Rs 40,000/- in cash and to get 8 (Eight) Demand Drafts issued for Rs 4,700/- each.

3. Mr. Kamal Kishore’s employee reached at Phagwara branch exactly at 2:30 P.M. but the cashier of the branch did not accepted the deposit amount of Rs 40,000/- up till 4-00 P.M.

4. The cashier of the branch keep on harassing the customer on one pretext or other. The cashier was saying that there are few soiled currency notes in the amount handed over to deposit. My employee said that if there are some soiled currency notes then you please hand over that notes to me, I shall get those notes changed. The cashier not accepted his request and told that it is not our business to sort out the soiled currency notes. Go and sort out those currency notes.

5. On the refusal of the cashier to accept the cash, I made a telephone call to the Branch Manger and requested him that the notes those are unaccepted by the cashier kindly get those sort out and arrange to exchange those currency notes from me. I shall be honoured if you kindly get the arrangement to exchange the soiled notes from me.

6. On Mr. Kamal Kishore’s repeated requests the Branch Manager rejected his appeal and misbehaved with him and rejected my pleas even.

7. After 1:30 hors i.e. at 4-00 P.M. On Branch Manger’s refusal to accept cash Mr. Kamal Kishore went personally to request the Branch Manager to kindly accept the cash but the Mananger inspite of cooperating with the customer misbehaved with Mr. Kamal Kishore.

8. Mr. Kamal Kishore is the old customer of the IDBI Bank and helped the bank in getting new accounts opened in IDBI bank in four numbers having huge balance and Mr. Kamal Kishore is also maintaining De-mat Account with IDBI Bank also.

9. As Mr. Kamal Kishore has to apply for Family Visa in Australian Embassy, due to the Highhandedness and harassment of IDBI Bank’s Phagwara branch he could not file the application before the Australian Embassy for issuance of Visa on 28th April 2010.

10. Due to misbehaviour and mental agony of the Branch Manager Mr. Kamal Kishore has to suffer mentally, physically and has to suffer financial loss.

Prayer:

It is prayed to please look in to the matter and do the needful to get justice to Mr. Kamal Kishore.



Regards,

Thanking you,

Yours truly,



Rajneesh Madhok,

Registered Member Core & State General Secretary, National RTI Forum,

B-xxx/63, Nehru Nagar,

St. No. 2, Railway Road,

Phagwara-144401 (Pb)

Ph:[protected]O). 268210 (R),[protected]

Tele-fax:[protected]; E-mail: [protected]@yahoo.com; [protected]@bsnl.in