[Resolved]  IDBI Home Loan — Processing fees not being refunded

Dear sir,
My sister (Ms. Sampa adhikary) has applied for home loan of Rs. 13.00 lacs at IDBI homefinance loan office at Dadar west, Mumbai 28.

The bank people have taken a cheque of Rs. 14607 as processing fees.

Initially they have not completely explained about the guaranteer clause and got the initial inquiry letter signed in an hurry.

The bank has also encashed the processing fees from my sister's (Sampa Adhikary) Bank of India account vide cheque no. 147600.

Now they have given us an offer letter stating that we will have to arrange for a guranteer who is not from lesser income group or blood relation.

Hence we could not arrange for a guaranteer who has montly earnings of Rs. 20000 + within our relatives. So we refused for the home loan. Now the bank officer Ms. olivia Pareira is refusing us to give back the processing fees amount (Rs. 14607)

Kindly give me a solution for this. Do call on [protected]

Regards,
Sunil Adhikary
[protected]
Complaint code: 229b6