[Resolved]  IDBI - Internet Bill Pay — auto bill pay to MTNL without activating the facility causing double payment.

Sir,
I lodged a complaint regarding subject on 09th July 08 with my branch of IDBI at new Panvel & also on toll free no.I have not got any response/feedback.Once again I am sending copy of the original complaint.
In this age of information available at fingertips, it is regrettable that there is no consideration for customer's complaints.If i do not get a feedback within 48 hrs. i assure that i shall close all my family savings & fixed deposit accounts at IDBI bank & suggest my friends to do the same.
Incidently, with the second quarters acc. statement, a letter from Chairman of IDBI-Mr. Yogesh Agarwal is recd. boasting of ISO-27001 certification & WORLD CLASS SERVICE AT CUSTOMERS DOORSTEPS.
Hoping IDBI people do what they assure.
uday c. apte
cust. id[protected] s/b acc. no.---[protected] br-New Panvel.
[protected][protected][protected][protected][protected][protected]
NEW PANVEL.
[protected] To,
The Branch Manager,
IDBI bank, New-Panvel.

Subject: Auto bill pay of MTNL bills.

Respected sir,
Though I have not activated my auto bill pay(MTNL), there have been deductions from my savings acc. no. [protected] at New Panvel br. Incidently, I work abroad where I do not have internet access & all my telephone bills are paid in cash by my wife of which I have a receipt of each paid bill. I came to know this while checking statement of account. On inquiring at MTNL office in Panvel, I came to know that 5 times money has been deducted & forwarded to the intermediating bank but only 2 amounts have reached MTNL. The MTNL officer told me to ask IDBI to get my payments reverted back to my acc. from the intermediating bank (I do not know the name of this bank). I have already given application to new Panvel br. of IDBI to stop further direct deductions from my account. How can I get my amount back? Please help.
Incidently, one more person also had come with same complaint at MTNL office.
Following amounts have been deducted --
Rs. Date
1) 974 [protected]
2) 933 [protected]
3) 754 [protected] recd. by MTNL
4) 345 [protected]
5) 824 [protected] recd by MTNL

I am having hard copies of above transactions statements.

I DO NOT USE IDBI NETBANKING for any other purpose than viewing my statements & nobody else in my house is having computer knowledge so that accidental/misuse is ruled out. I do not even know where/how to open the bill pay page of IDBI. I use HDFC bill pay through net/ATM.
Also, all MTNL bills are not deducted--June 2007 & March 2008 bills were not deducted.

Yours sincerely,


UDAY C. APTE.

CUST. ID.[protected]

S/B. ACC. NO. --- [protected]
[protected][protected][protected][protected][protected][protected]IDBI BANK –NEW PANVEL Account Number: [protected]

27/03/2007
IPAY/SCH/MTNL MUMBAI/548425/[protected]

DR
INR
974.00
27/09/2007
IPAY/SCH/MTNL MUMBAI/735084/[protected]

DR
INR
933.00
27/11/2007
IPAY/SCH/MTNL MUMBAI/814840/[protected]

DR
INR
754.00
27/01/2008
IPAY/SCH/MTNL MUMBAI/905403/[protected]

DR
INR
345.00
26/05/2008
IPAY/SCH/MTNL MUMBAI/1091140/[protected]

DR
INR
824.00

[protected][protected][protected][protected][protected][protected]
New Panvel.
[protected]
To,
The Accounts Officer,
MTNL, Panvel.

Subject: Telephone bills paid twice.

Resp. Sir,
I, the undersigned, hereby wish to inform you that there has been double payment of tel. bills, the details of which are given below—

Tel. no.—27467130 CA NO.—[protected]

BILL DATE BILL NO. AMOUNT MODE OF PAYMENT

[protected] [protected] 824 CASH[protected] & IDBI-NET[protected]

[protected] [protected] 1127 HDFC-NET[protected]

[protected] [protected] 345 CASH[protected] & IDBI-NET[protected]

[protected] [protected] 754 IDBI-NET[protected]

[protected] [protected] 933 HDFC-ATM[protected] & IDBI-NET[protected]

[protected] [protected] 1409+40 DPC—CASH[protected]

[protected] [protected] 1122 CASH[protected]

[protected] [protected] 974 CHQ.UNITED WESTERN BANK—30-03-07
& IDBI-NET[protected]

The bills dated 8-11-07, 8-01-08 & 8-03-08 are missing from my records therefore, pl. check whether these bills are also paid in cash & internet.
The IDBI & HDFC account statements Xerox copies & available paid bills copies are attached herewith for your observation.
Pl. look into the matter & arrange to revert the excess paid amount to my tel. account at your office.

Thanking you,



(Uday c. Apte.)