Mahanagar Telephone Nigam [MTNL] Customer Care
Mahanagar Telephone Nigam Limited
Customer satisfaction rating: 1%
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1708
COMPLAINTS

Mahanagar Telephone Nigam [MTNL] Customer Care

Mahanagar Telephone Nigam Limited

Webpage:
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Address
5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts


Mobile:

Fax:
Fax:
+91 11 2335 7777

Customer satisfaction rating
1%
Complaints
1708
Pending
0
Resolved
7
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Mahanagar Telephone Nigam [MTNL] related photos (106)

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Mahanagar Telephone Nigam [MTNL] Customer Care related pictures (106)

Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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Mahanagar Telephone Nigam [MTNL] — Invalid sim 9868516508

 basketball on Jan 17, 2017
I sanjay kumar chauhan am having dolphin no.9868516508 for past seven to eight years .I have recently paid an amount of rs.1000/- online in MTNL Account No.910097367 for above mentioned mobile number on 10.01.2017 with payment ID HCMP 5036805868 and transaction reference no.1214983.
Despite the payment the said sim has been declared as INVALID SIM on my mobile and i am unable to make calls or recieve calls on the said number.
it is requested that the said complaint may please be attended and rectified enabling me to avail the mobile services in uninterrupted manner...
Complaint comments  Read comments Complaint category Other

Mahanagar Telephone Nigam [MTNL] — Mobile 9969507329 3g data payment made but service not given

 Bina damania@gmai.com I on Jan 15, 2017
On 30nov i went to khar tel exchange and paid 1049 of which 500was paid for talktime topup and 549 for 3g data.The top up was done by the staff and 3g was kept pending as manager was not on duty..The cashier who took the cash asked me to note down my mobile no and serial no of 500 den note in a register. But no receipt was given so i wrote the details on a paper and asked her to stamp on it. Till today i have not got the 3g service for rs 549 i paid.They say i did not pay.They cant find the register in which i wrote and the paper on which i took a stamp is in my handwriting so it is not a proof....
Complaint comments  Read comments Complaint category Internet Services

Mahanagar Telephone Nigam [MTNL] — Deactivated because of the non-payment

 Rentals Rentals on Jan 11, 2017
I was using an mtnl connection mainly for the broadband usage and very frustrated with the frequent disconnection & poor service support. So, i stopped using the connection (For both call/data) since Jan 16. After one month i received the account has been deactivated because of the non-payment. But still mtnl is sending me the bill every month. Now, i don't understand, if the account is deactivated, why the system is generating the bill every month?......
Complaint comments  Read comments [2]Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Illegal charges in mobile billing

 Agarwal.vijay147 on Jan 8, 2017
Complaint Details:
Sir,

Since last 25 days, my mobile is being charged Rs. 2 on the illegal services which i never opted.
Last Sept' and Oct ‘ 16 also, it was deducted for more than 50 days.I have not opted for any VAS at any time. I am afraid some mischievious activities are done to swipe balance into illegal accounts. Rs. 2 are everytime being charged on my mobile for the service which I never subscribed at every alternate day basis by sender md-upower in the name of mtnlsub2.
I have some sms received:-
Dear susbcriber, you have been charged rs.2 for...
Complaint comments  Read comments [1]Complaint category Telecommunications

Mahanagar Telephone Nigam [MTNL] — Double payment made

 Sudhir mohite on Jan 7, 2017
One payment is made by online banking and other is made by paytm but MTNL Bill payment is got from online banking but PAYTM customer care told that Paytm is also successfully transmitted payment to MTNL and they are given operator ID number so, please refund paytm money order id-2277126496 and operator ID is - TTM2640481722 Please do needful action and give me rply on-8826140203 sudhir951683@gmail.com paytm no-9136194212...
Complaint comments  Read comments [2]Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Money deducted illegally

 Kkabraham on Jan 1, 2017
Since last 2 weeks my mobile balance is deducting rs. 2 on the illegal services which i never opted. My phone balance is exhausteing very quickly. I am afraid some mischievious activities are done to swipe balance into illegal accounts. Rs. 2 are everytime being deducted from my mobile balance EVERYDAY for the service which i never subscribed daily basis by sender number 56060302 in the name of mtnlsub2.
This is the sms that i receive everyday :-
Dear susbcriber, you have been charged rs.2 for mtnlsub2 subscription pack.

Please check my complaint and help me unsubscribe.
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Mahanagar Telephone Nigam [MTNL] — Rs2 are being deducted automatically

 Nitin1995 on Dec 29, 2016
This is purely illegal

I have been facing problem for the past 2-3 months

₹2 are being deducted automatically without any intimation

Calling the customer care is futile

This is really ridiculous and utterly disgraceful

I have uploaded a screenshot of the msg that says rs 2 have been deducted

Plz solve this problem as soon as possible...
Complaint comments  Read comments Complaint category Telecommunications

Mahanagar Telephone Nigam [MTNL] — Mobile no.9968948254...prepaid

 Rama Rani Ramaswamy on Dec 28, 2016
Sir,

Since last 6 days, my mobile balance is deducting rs. 2 on the illegal services which i never opted.
Last in Oct ' 16 also, it was deducted for more than 20 days.I have not opted for any VAS at any time. My phone balance is exhausteing very quickly. I am afraid some mischievious activities are done to swipe balance into illegal accounts. Rs. 2 are everytime being deducted from my mobile balance for the service which I never subscribed daily basis by sender md-upower in the name of mtnlsub2.
I have some sms received:-
Dear susbcriber, you have been charged...
Complaint comments  Read comments Complaint category Mobile Handsets

Mahanagar Telephone Nigam [MTNL] — Deduction of balance for unwanted/illegal services.

 A.Lamba on Dec 27, 2016
Sir
In the last 3 days Rs.2 have been deducted from my balance twice under the name of "mtnlsub2" services. I never applied for the same.
I have no idea what these services are and would request you to make this stop ASAP.
I have received two kinds of msgs regarding the same :
1) Dear susbcriber, you have been charged Rs.2 for MtnlSub2 subscription pack.
2)Hi, your subscription for MtnlSub2 has been renewed Successfully.@

I would kindly request you to look into the matter and take action soon.
My email address is lambakk68@gmail.com
Complaint comments  Read comments Complaint category Unauthorized charges

Mahanagar Telephone Nigam [MTNL] — Dead connection of landline phone...

 aayush1107 on Dec 27, 2016
011 26955341...is dead since 14.11.2016...
No action has been taken since after the registration of the complaint...
The complaint no. is 226
Then again a complaint has been registered at 15.11.16 with complaint no 449.
Again and again complaint has been registered in sarita vihar sdo of mtnl sarita vihar but no action has been taken place since then...
Request u to take action as soon as possible......
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Landline telephone dead from last 3 months

 Nizar Dudhwalla on Dec 25, 2016
Dear Sir,

I have the above mentioned landline in my house at Bandra west, (near meheboob) studio and I am using this line since more than 20 years and my mode of payment for this line is ECS directly through my bank account from last almost more than 15 years, now as I am out of India my flat was rented and when I came on vaccination to India I found my land line is not working.

Please look in the matte as I need my this land line to start immediately as all my contacts and relative have my this landline number if any charges are there please deduct from same bank...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Fraud website

 Milind62 on Dec 22, 2016
This website is fraud and some individual or organisation has created it to siphon money at Rs 5/ per week when this has not been subscribed or wrongly subscribed. This is the 3rd week that there message has come from MD-ONEIND and I quote "that subscription has been renewed till 2016-12-24 & ur account II b charged Rs 5 valid for 7 day. To unsub http://122.176.77.235:9997/OitSdp/getsubid.dII"

Kindly lodge a cyber-security complaint against this site and get it verified.

Milind Kulkarni
+919868899962...
Complaint comments  Read comments Complaint category Mobile Handsets

Mahanagar Telephone Nigam [MTNL] — Broadband not working since last 06 days

 RAJIV RANK on Dec 20, 2016
I have broadband connection for last two years, with telephone number 26127834 & since last 06 days it’s completely not working.

My brother having marriage in this week & i am not able to use broadband service.

I had complained so many times, but no response received and no one from mtnl has come to check the issue.

Finally today i spoke to gm office 26554242, but they are also not able to logged the complaint as they are telling that it’s underground wire/connection fault and we are not able to tell how long it will take.

Kindly requesting...
Complaint comments  Read comments [1]Complaint category Broadband

Mahanagar Telephone Nigam [MTNL] — Sending bill on deactivated account

 Raj004 on Dec 15, 2016
I was using an mtnl connection mainly for the broadband usage and very frustrated with the frequent disconnection & poor service support. So, i stopped using the connection (For both call/data) since oct 16. After one month i received the account has been deactivated because of the non-payment. But still mtnl is sending me the bill every month. Now, i don't understand, if the account is deactivated, why the system is generating the bill every month?...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Surrender for mtnl with internet connection

 nutan kathuria on Dec 14, 2016
Mahanagar telephone nigam [mtnl] — surrender of broadband connection (011-27297434)

Dear sir/madam

I have been using mtnl broad band connection since last two to three years, but now my telephone with broadband connection not working since last six to seven months. You charged bill in every month but i can not pay yur bill. When i can not used your telephone with broadband connection so why i pay your bill. I complaint two or three times but no engineer is coming. Now i want to discontinue the telephone with broadband connection. As i am paying for nothing
So...
Complaint comments  Read comments Complaint category Telecommunications

Mahanagar Telephone Nigam [MTNL] — Surrender of broadband connection (011-23936019)

 kanojiasumit on Dec 13, 2016
Dear sir/Ma, am

I have been using MTNL broad band connection since last 3- 4 months, but its been my worst and painful decision to go with MTNL. As i am paying for nothing every month. more than half of every month may just complaining and waiting engineer to come and rectify the problem. But it didnt happen.
So i request you to surrender my broad band connection (011- 23936019) ASAP.

Many thanks and regards
SUMIT KANOJIA
9999229713
H.No. 44 Parwana lane
Under hill road, Civil lines
Delhi - 110054...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Telephone bill generated even when the landline is out of order for more than month

 sachin utekar on Dec 9, 2016
My landline connection ( tel no 25882592) along with broadband service is out of order for more than a month. an ooficial complaint has been raised on the MTNL complaint cell, Inspite of this MTNL is gnerating bills every month . when visited the local MTNl office, I am informed to pay the bill first and then apply for refund. Can't MTNL just inform the billing department and not generate the bill. what kind of pathetic service is MTNL offering by not proving the service and making the consumer run from pillar to post for MTNL's inefficiency....
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Land Line not working

 Nilesh Kariya on Dec 8, 2016
Our Land Line connection is not working from at least 45 days.So please check it and solve our problem. Our LandLine number is
022 2582 4568. Wagle Estate
Diversion of phone is working but receiver is not working.
we have checked the receiver and it's all right. All the cables in our SoC. are working only our cable is blocked so pls. check it.

Contact No. 9820 875 999....
Complaint comments  Read comments [1]Complaint category Other

Mahanagar Telephone Nigam [MTNL] — Unauthorised deduction on account of bollywood model wallpaper

 nk_chawla on Dec 5, 2016
Every month (Since august 2016) i am receiving a sms from mtnl on my dolphin connection that : dear customer ur bollywood model wallpaper service renewed successfully and ur charged rs.10 valid for 30 days. To unsubscribe hit :

http://122.176.77.235:9997/oitsdp/getsubid. Dll

I have never subscribe this option. I have been charged illegally 2-3 times and i am not able to unsubscribe too. I fear that next time too i will be charged.

Further, when i tried to open the above mentioned link for unsubscribe, either this link is not open on mobile or i do not...
Complaint comments  Read comments Complaint category Mobile Service Providers

Mahanagar Telephone Nigam [MTNL] — Charging for wallpaper by MTNL which i never ordered

 Nagesh Sehgal on Dec 2, 2016
Have got a sms from md-oneind on 29 november at 08.22

Quote 'dear customer ur bollywood model wallpaper service 11b renewed on 2016-12-01 & ur account 11b charged r 5, valid for 30 days to unsub
Http://122.176.77.235;9997/oitsdp/getsubid.dll unquote.

I never subscribe this option. I have been charged illegally and i am not able to unsubscribe too
Please refund my amount charged so far and do not charge again in future...
Complaint comments  Read comments Complaint category Mobile Service Providers

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