Mahanagar Telephone Nigam [MTNL] Customer Care
Mahanagar Telephone Nigam Limited
Customer satisfaction rating: 1%
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1661
COMPLAINTS

Mahanagar Telephone Nigam [MTNL] Customer Care

Mahanagar Telephone Nigam Limited

Website:
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Address
5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts


Mobile:
Mobile:
up
24
down
14

Fax:
Fax:
+91 11 2335 7777  

Customer satisfaction rating
1%
Complaints
1661
Pending
0
Resolved
15
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Mahanagar Telephone Nigam [MTNL] related photos (122)

Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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Mahanagar Telephone Nigam [MTNL] — no response

 William Tauro on Aug 14, 2019
From last one month I have been constantly complaining about no internet connection on my MTNL NETWORK however, I am getting messages as complaint resolved with no action being taken.
Some of my complaint numbers are 1636 and 351.
I hope this message reaches some genuine sincere officer who will help resolve my issue.
I feel helpless as the customer care is very insensitive to our problem....
Complaint comments  Read comments Complaint category Telecommunications

Mahanagar Telephone Nigam [MTNL] — dead landline

 AjayPr on Aug 13, 2019
My landline telephone number 26605983 is dead since july 28, 2019.
Have registered complaint 3 times as under also called mtnl number of time during this period.

Docket number - 8418 dt. 31.7.19
Docket number - 7788 dt. 07.8.19
Docket number - 3387 dt. 13.8.19

Please look into this and repair immediately

Ajay pradhan

Mobile - [protected]...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — net connection not proper

 Hindustan Importers on Aug 12, 2019
Our firm name : hindustan importers corporation. Add : a/55, giriraj industrieal estate, mahakali caves road, near ahura centre, andheri (E) mum - 400093. Tel no.[protected] your net connection is closed since last 10 - 15 days. After our several complaint not response from your site. If your net connection not running properly in future we can switch connection another company....
Complaint comments  Read comments Complaint category Other

Mahanagar Telephone Nigam [MTNL] — loss of dolphin sim card

 sukhraj02511 on Aug 12, 2019
Hello sir / madam,

I have lost my dolphin sim card (+91-[protected]) yesterday[protected] and request you to please block that sim in-order to avoid the misuse of sim by inappropriate people. I have already submitted the fir for the loss of sim. Please block this sim at the earliest possible and let us know if anything else required from my side...
Complaint comments  Read comments Complaint category Mobile Service Providers

Mahanagar Telephone Nigam [MTNL] — most pathetic mobile network in history of network

 Anky1989 on Aug 11, 2019
I am using mtnl dolphin mobile number [protected] since 2006. I often face humiliation when people try to reach me out and find zero network. Mtnl became a dream job for people who don't want to work and enjoy the life and when mtnl faces losses, the mgmt reaches out to govt and beg for help package. Shame on you guys who are eating public's money.
If you have a little self-esteem then please work on network quality in gangotri vihar, weat ghonda, delhi-53 region. There is absolutely zero network since ages. If we can see network for 30minutes in whole day, we will be the luckiest consumer...
Complaint comments  Read comments Complaint category Mobile Service Providers

Mahanagar Telephone Nigam [MTNL] — incoming call details of this month

 yash kamerkar on Aug 9, 2019
I need the incoming call details of august month can you please send me via mail i am getting fake calls so i just need to verify it plz send me this months incoming call details including todays.[protected]
@[protected]@gmail.com plz mail it to me as soon as possible plz

[protected]
[protected]@gmail.com   replace all...
Complaint comments  Read comments Complaint category Security Services

Mahanagar Telephone Nigam [MTNL] — incoming and outgoing call

 beenap on Aug 8, 2019
Please provide incoming and outgoing call log for mtnl number 26124517. We would like to know if the phone is being misused by servants in our absence.
We are getting bill of rs.1000.00 even when the phone is not working properly. Would help if you could provided detailed bill for this landline number so that we can decide if we should continue with land line number or disconnect the same.

Thanks,
Beena...
Complaint comments  Read comments Complaint category Unauthorized charges

Mahanagar Telephone Nigam [MTNL] — landline not working for more than a month

 Just In Time on Aug 8, 2019
Landline not working for more than a month despite that i have received a bill for monthly rentals.
Our landline is not working since 28th june 2019, a compliant was lodged and docket no is 231, despite several complaints no positive action has been take by mtnl on the contrary i have received invoice for july 2019 charging monthly rentals, even when landline was not working for entire july 2019...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — disconnect and close mtnl delhi - dolphin no.9868854791 service immediately

 Givinder on Jul 28, 2019
Please disconnect above said postpaid dolphin no. As i have not using this no. From a long time and the related sim was also misplaced. I have to pay unnecessary bill for the mobile service which i am not using from long time and payment of bills is a financial loss to me
Please disconnect and close aforesaid mobile service to save me from paying unnecessary bills in future....
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Mahanagar Telephone Nigam [MTNL] — delay in family pension

 Ybhanushali on Jul 22, 2019
Hello team,
My father has pension account in SBI Thane main branch ( acc no [protected] ) . I lost my father on 04/12 /2018 . I have applied for family pension on name of my mother ( pension acc in same branch acc no. [protected] ) with all the required documents at Thane main branch . They told me, all documents will be transfer to belapur branch SBI on same day but again delay about 1 month don't know why . On 7th May, file transfered to belapur section . But from that date, there is no single update on that . Me and my mom regularly visit Thane main branch to take update but there is...
Complaint comments  Read comments [2]Complaint category Banks

Mahanagar Telephone Nigam [MTNL] — not refunding security amount.

 kaim on Jul 22, 2019
To,
The officer,
Mtnl,
Tis hazari
Delhi-110006

Reg:- surrender of connection - telephone no 23828597 in the name of madan lal kaim – refund of security amount.

Respected sir,

I would like to bring to your kind notice that on 07/05/2019 bearing serial no.2 an application on prescribed format along with wireless modem, pbt phone and copy of telephone bills for the month december 2018 and april 2019 for disconnecting the telephone no 23828597 was submitted to your office.

Further, my above telephone has...
Complaint comments  Read comments Complaint category Telecommunications

Mahanagar Telephone Nigam [MTNL] — poor broadband connection: 25614855

 Abhay Tibrewala on Jul 18, 2019
To, date: 18.07.2019
Mtnl
Telecommunications service provider
Tel. Exch., p&t colony, malaviya rd.,
Mumbai.
T:[protected]

Sub: poor broadband connection: 25614855

Dear sir/mam,
Greetings!!

Ca no: [protected]
Telephone: 25614855
Broadband tariff plan: bb-600-6m

Even though our adsl light is active, we get poor speed. We are not getting the required speed and we have made complaints several time to mtnl mumbai. Nowadays, there is frequent disconnection which happen 4- 5 times a day.
Complaint comments  Read comments Complaint category Broadband

Mahanagar Telephone Nigam [MTNL] — pole removal from street

 raju9213 on Jul 16, 2019
Please remove the mtnl pole which is in oure-4 street no. 1 (In band gali) subhash vihar north ghonda delhi-53. This is causing a lot of problems in our society. There is no active connection on this pole. There is already a pole exist for mtnl just 10 m away from this pole.
Issues because of this pole:
1. Fire threatning because of clutter of cables on this pole which is used by local cable and broadband operators
2. Theft issue as this is used by thieves to reach to the balconies
3. Space issue as because of this only one 4 wheeler can go and causes jam and fights
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — my dead mtnl number 02222816823

 Deepak Laungani on Jul 5, 2019
I am a cardiac patient and a senior citizen, i had 2 mtnl landline the other number was 22816863 whereby i was a loyal customer.
I surrendered the mtnl no.22816863 about 2 months ago because that use to faulty all the time inspite of several complains made.
I want your office to put my mtnl no.22816823 in order at the earliest as there in no ringtone since many days and while it was ok there was too much of disturbence.
Please give me the name and contact nos. Of the person whom i can contact in future problem if any.
If my above no.22816823 is not put in order within...
Complaint comments  Read comments Complaint category Family & Relationships

Mahanagar Telephone Nigam [MTNL] — delhi mtnl number dead

 Venrudra on Jul 4, 2019
Dear customer, your tel no. T22724083 with complaint no.337 has been booked under cable breakdown. The fault is expected to get rectify shortly. Was received one week after five days of trying to reach mtnl complaint numbers 1500, 1504, 198, 197 but none is getting picked up. It has been now 15 days since phone is dead and no response is coming from mtnl side, truly worst way of handling things...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — complaint regarding broadband connection of my telephone no. 022 24122426

 shailesh paradkar on Jul 3, 2019
My broadband connection of tel no 24122426 of mtnl mumbai is frequently disconnects from last one month i had made complaints several times online and telephoniclly to wadala telephone exchange mumbai and mtnl toll free no. And 1503 but no action taken by wadala telephone exchange till date. Several call also made to area officer, wadala telephone exchange mr. Kashinath gangurde in his cell no. [protected] no action takenbo

Kindly do the needful at the earliest

Surekha paradkar
[protected]...
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — bill amount deducted but no payment registered

 SAGE * on Jun 28, 2019
On 27th june, i paid my mtnl bill through netbanking, the money got deducted from my account, but in the final page to show payment status, it said "oops something went wrong" however the money did not get reimbursed into my account.
The traction id as registered in my bank statement is cbpaytm - [protected][protected]. This for ph. No 26742749
Kindly look into the matter and reimburse the money...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — deactivation of a/c- ca-2070252744 tel-27430498

 manu1974 on Jun 26, 2019
My Internet Connection is deactivated from 19th June 2019.
I have paid the Bills till upto date. After repeated complain also it is not activated. I have given complain on self care portal. After one day is SMS is coming saying your issues are resolved. This happens 4 to 5 times.
when i send email to Grievances cell. Its returned as the mail box is full.
I am helpless....
Complaint comments  Read comments Complaint category Broadband

Mahanagar Telephone Nigam [MTNL] — request for disconnect internet service

 fashion.com on Jun 20, 2019
My name is sajid sayed hussain and I am writing you to request a disconnection on my mtnl internet connection due to some personal circumstance. Sir, you are requested kindly disconnect my Internet connection as mention above with immediate effect. If I got hired, I will soon inform you to connect the internet service again.
Please contact me at [protected] if you are able to notice this letter. Thank you for your time and for considering this request....
Complaint comments  Read comments [2]Complaint category Internet Services

Mahanagar Telephone Nigam [MTNL] — refund of deposit after disconnection

 [email protected] on Jun 19, 2019
Our MTNL[protected] was disconnected approx 2 months ago. All dues were cleared and instrument was also submitted along with the application.
All rules have been followed as asked by the MTNL employee for disconnection.

It's been 2 months now, we have not received refund. Every time contact they says wait for 15 days.
Please help to look into this. Thanks...
Complaint comments  Read comments [2]Complaint category Landline & Home Phone Provider

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