Mahanagar Telephone Nigam [MTNL] Customer Care
Mahanagar Telephone Nigam Limited
Customer satisfaction rating: 1%
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1863
COMPLAINTS

Mahanagar Telephone Nigam [MTNL] Customer Care

Mahanagar Telephone Nigam Limited

Webpage:
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Address
5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts


Mobile:
Mobile:
up
15
down
11

Fax:
Fax:
+91 11 2335 7777  

Customer satisfaction rating
1%
Complaints
1863
Pending
0
Resolved
13
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Mahanagar Telephone Nigam [MTNL] related photos (116)

Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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Mahanagar Telephone Nigam [MTNL] — phone is dead but bill is coming again and again

 Jagdish Manolia on Jan 23, 2018
Hello,
I am jagdish chand. i am trying to explain you that your telephone service is not working well.the service of the telephone is very poor from 16/may to till now and because of that confusion we have paid the Bill of august in extra while the telephone was not working. so I want that please you do not send the bill again and again and settle down my account....
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — sim card

 Cmdesarangi on Jan 21, 2018
My mahanagar telephone nigam ltd mumbai sim card that was issued about 10 years back is not working. I do not remember the sim card nnumber but have the cell no. Last time i used the sim card was a month back. Kindly advise the procedure i should follow. I was issued the card at mumbai and i shuttle between mumbai and bhubaneshwar. Presently i am at bhubaneshwar....
Complaint comments  Read comments Complaint category Mobile Service Providers

Mahanagar Telephone Nigam [MTNL] — mtnl mumbai 25035630 line is dead since last 15 days

 Tasmia Upade on Jan 20, 2018
Our telephone number 25035630 is dead since last 15 days and we have put complaint by phone once and online twice, the docket number is cleared without attending the complaint.

Today again i have registered the complaint of the dead line, the docket number of which is 2745.

It seems mtnl has kept once person just to clear the docket number without attending and/or resolving the complaint.

We have already done advance payment in credit to mtnl for this landline. If you are unable to provide us the service, please let us know as such and we will apply to...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — no network problem

 Virendra S Rawat on Jan 19, 2018
I have been using mtnl mobile number for the past many years with the worst experience. Sometimes the tower goes completely out and it shows emergency. Sometimes the tower is there but you cannot make or receive a complaint. Sometimes the tower keeps coming and going. This happens most of the time. Sometimes the problems persists for more than 24 hours or even 2-3 days. I have complained to the customer care of mtnl a hundreds of times but to no avail...
Complaint comments  Read comments Complaint category Employees

Mahanagar Telephone Nigam [MTNL] — unwanted service of fun bazaar glamour@5 service

 Imran124 on Jan 7, 2018
My name is mohd. Imran ansari. My mobile no. Is [protected]. I am suffering from funbazar glamour@5 service. I did not activate this service. Company activated by force. And they are charging 5 r's every three day, s. I send msg (Stop) to 155223 but could not get any reply mag. I am calling 155223 but no response. I am in trouble please help me. My mobile balance is still deducting by mtnl. Please do the needful as soon as possible thanks...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Mahanagar Telephone Nigam [MTNL] — phone call detail

 neha kubadia on Jan 2, 2018
Hi
I'm neha kubadia want detail of today's outgoing and incoming phone calls details of my
Landline phone no. 24318470 which is located @dadar mumbai maharashtra.
On my email id: nehakubadia@gmail.com
It is very important for me to having this details for some personal issue i will be very thankful if u help me out with this. Please be needful....
Complaint comments  Read comments Complaint category Education

Mahanagar Telephone Nigam [MTNL] — dead phone and no broadband service

 psardana on Dec 31, 2017
My no. Is 22306397 which is out of service since 26/12/2017 and broadband also not working due to this fault.

I registered a complaint regarding this on 27/12/2017 and today is 31/12/2017 but no action taken against my complaint.

I am following up regarding this by calling different different numbers provided by mtnl customer care executive still the issue not resolved yet.

I also sent an email regarding my problem on 29/12/2017 to deod1shd@bol.net.in but not get any response from them as well.

I also called the area manager karkardoooma...
Complaint comments  Read comments [2]Complaint category Telecommunications

Mahanagar Telephone Nigam [MTNL] — deduction of money without any reason [Resolved]

 Dusmanta Behera on Dec 30, 2017
I am having the plan of rs 425 which provides 1gb data, 15 local calls and 10 std calls daily free. And the validity is 84 days. On 24th dec 2017 suddenly rs 64.84 deducted from my balance. When i called to the customer care 1503. Initially they cut down the phone and somehow some body informed that due to upgradation of system we couldn't able to track it. Then after that i called up several time. They use to give waiting nearly 20 mins, 15 mins. After some dayscthey even did not pick the phone may be seeing my no. Then i went to sanchar haat office janpath office for compliments. But at their...
Complaint comments  Read comments [1]Complaint category Telecommunications

Mahanagar Telephone Nigam [MTNL] — worst customer care service

 Jatinarya on Dec 28, 2017
The worst customer care service ever. I recharged my prepaid landline net just 2 days ago i gave them all the information regarding the coupon and the telephone number and they even called me back to know they have recharged my net till now it ain’t started. I tried to contact them and now they are saying your net isn’t recharged yet. They are really insane they don’t even take customers request seriously. They keep your call on hold for a while and don’t even solve your issue and everytime they keep your call on hold, they keep gossiping and laughing...
Complaint comments  Read comments [1]Complaint category Employees

Mahanagar Telephone Nigam [MTNL] — broadband issues - frequent disconnection

 Joel D'souza on Dec 26, 2017
To,
Whomsoever concerned

This is regards to my mtnl broadband connection phno.: 18101250. I have been facing constant disconnections and latency issues for which i have raised multiple complaints through your online portal http://selfcare.mtnl.net.in/mumbai/Contactus.aspx without any success and the issue stays the same.

The latest docket no: 5302 which was raised had been closed without any resolution and this has been the same case with some of the other dockets which were raised. Your concerned representative or divisional person [mr. Chauhan - [protected]]...
Complaint comments  Read comments [2]Complaint category Broadband

Mahanagar Telephone Nigam [MTNL] — complaint not solve from last one month... 011-28336532 keshopur depot delhi

 keshopur on Dec 26, 2017
Sir/madam,

I want to inform you to we have use mtnl number[protected] of the name of manappuram finance ltd keshopur branch... We have suffered with internet issue from last 1 month but nobody (Employee) from mtnl come for solve the issue...
We enter so much complaint regarding the internet issue every time telly collar give different complaint number for same issue but i cant understand why? Who close the complaint without solve it... Some complaint number mention below:-
27/11/[protected],
30/11/[protected],
12/12/[protected]
21/12/2017-...
Complaint comments  Read comments Complaint category Telecommunications

Mahanagar Telephone Nigam [MTNL] — discontinue of my landline broadband services

 Radhakrishan pandey on Dec 25, 2017
I radhakrishan pandey is using mtnl broadband services by pnone number 22114102. I want to discontinue my broadband services provided by mtnl for above mention telephone number as we are not able to connect to wifi connection as it is too slow to access and now a days it is always not accessable or disconnected. So i request you to please discontinue our connection from now on also we have payed all over dues till now thankyou...
Complaint comments  Read comments Complaint category Broadband

Mahanagar Telephone Nigam [MTNL] — I'm not getting internet

 Amaaya kapoor on Dec 20, 2017
It's been a week or moree i'm not getting my internet pack... I paid for recharge pack of ₹425 and since then i'm not even able to access even a part of it... Mtnl has worst customer care service i've ever seen... Every single time i call them... They keep saying our system is being updated, you'll get your internet service renewed by today and that today never cameee....
Complaint comments  Read comments Complaint category Internet Services

Mahanagar Telephone Nigam [MTNL] — phone is not working line dead

 renuchau123 on Dec 19, 2017
My office number 29536216 and 29536221 number is not working line are dead. Kindly solve the problem as soon as possible.

Number is not working. Please repair the issue as soon as possible.
I am holding mtnl landline having no. 29536216 and 29536221 which is not working from last 4 days. Please do the needful as soon as possible.

Regards
Renu
[protected]...
Complaint comments  Read comments [1]Complaint category Business & Finances

Mahanagar Telephone Nigam [MTNL] — mtnl landline not yet shift.

 Pratibha Kalyankar on Dec 12, 2017
Date 06/12/17 filed application for telephone shifting in chandivali exchange we shifted to chandivali to kanjurmarg on a rented premises mtnl lineman not came till date case i went mtnl exchangechandivali for filed application for shifting to new premises dated 06/12/2017. They have issued workorder to powai exchange assuring that phone and connection will be done either today or tommorow but it has not yet been done i made 10 calls today they gave me different numbers right from lineman to divisional officer but all seems ignorant...
Complaint comments  Read comments Complaint category Business & Finances

Mahanagar Telephone Nigam [MTNL] — transaction fraud

 B.K. Sangwan on Dec 10, 2017
I made payment of rs.211 towards bill no.[protected] a/c no.[protected]Mobile no.[protected]) through net banking vide transaction no. Igacdnqpj5 on 07/10/2017 and again vide transaction no. Igacexybc9 on 16/10/2017 as the bill was still being shown as pending. The extra payment has not been refunded to my bank account nor it has been adjusted. My complaint reference is 971884. There is no response from mtnl....
Complaint comments  Read comments Complaint category Telecommunications

MTNL — poor service and connection

 HMKV on Dec 6, 2017
I have an mtnl broadband and perhaps that is the biggest mistake i made.
I had heard govt offices / officers have become more responsible, but my experience is things have gone from bad to worse.
I have at least a dozen docket numbers but nobody attends to the snail broadband speed.
It seems i will have option but to shift to a private service provider
So much for digital india. Entire mtnl should hang its head in shame... For 1857 service they are providing in 2017....
Complaint comments  Read comments [1]Complaint category Utility Services

Mahanagar Telephone Nigam [MTNL] — disconnection of mtnl landline and broadband.

 Ushamukeshgupta on Nov 30, 2017
To,
Agm commercial,
Mtnl,
New delhi.

Sub: disconnection of mtnl land line and broadband.
Ref: telephone no.: [protected], ca no.: [protected].

Dated: november 30, 2017

Dear sir/ma'am,

This is with reference to the telephone no. And internet connection held with you, as mentioned above i would request you to please discontinue the same connection with immediate effect.

Since i don't receive networks many times, speed is also less than the plan i have taken, and poor customer service i visit sanchar...
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — phone not working

 Anant1985 on Nov 29, 2017
I am complaninig many times on complaint no. But not responce. My telephone no. 23935848.23831501. Many times but not responce line man come and not thier work properly. He ask me to give chai pani. But i refuse. I ask many time to change my telephone no.in other dp but they can not do. After complain a telephone come from mtnl your complaint resolve or not. I many time ask my complaint not resolve. Thanks and regards anant jain...
Complaint comments  Read comments [1]Complaint category Other

Mahanagar Telephone Nigam [MTNL] — surrender of instruments

 R .D Makheeja on Nov 26, 2017
By speed post
25th november, 2017
The commercial officer,
Mtnl, janakpuri,
New delhi.

Sub: surrender of telephone no. 25512752 – ca no. [protected].

Dear sir,

By my letter dated 24th november, 2017 i had made an application for disconnection of telephone no. 25512752, ca no. [protected] and had also sent the telephone instrument issued to me by the mtnl. However, the mtnl office at janakpuri has not accepted the telephone instrument returned by me on the alleged ground that a telephone instrument with “caller id” was...
Complaint comments  Read comments [1]Complaint category Lawyers and Attorneys

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