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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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1.6

Updated: Apr 13, 2025

Complaints 2912

Resolved

930

Unresolved

1982

So far, so good. Mahanagar Telephone Nigam [MTNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Telephone Nigam [MTNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Mahanagar Telephone Nigam [MTNL]

Recently resolved complaints

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Not receiving/ Stopped receiving my Telephone Bills on my registered e-mail

Not receiving MTNL bills at my registered email for the last 3 months

Amount deducted from bank, and Prepaid mobile recharge failed

MTNL Landline Complaint not being attended from 7 months

Balanced deduction through various plans which were not subscribed !

Most useful reviews

sms service not working

MTNL dolphin network problem

Refund of security Deposit

Refund of Telephone Deposit

Surrender of landline and broadband connection

SMS can't send & receive also call can't make & getting from MTNL sim card

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Refund security against my landline no 22076692 or ca no 2073081660

Mahanagar Telephone Nigam [MTNL] reviews & complaints(2912)

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Address: 46/17 LIG Colony VB Nagar Kurla west Mumbai

Dear Sir / Madam,
I have disconnected my MTNL Landline Tel No.[[protected]]CA No: [[protected]]) in 2015. I was told by the MTNL Mumbai BKC office staff that I would receive the refund of my security deposit of Rs3500/- by cheque via post to my home address OR in my bank account within a month but have not received anything till date.
Request you to kindly look into the matter so that I get the refund of my security deposit.br...

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I have recharged my MTNL Delhi number with 145/- for number-[protected], now it's been more than an hour but my recharge is still in pending. And that's not happen to me for the first time while recharging my MTNL number....

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Address: 146/1 pocket d-6 sector-6 rohini delhi 110085

Please remove the mtnl pole which is in 146/1 pocket d-6 sector-6 rohini delhi 110085. This is causing a lot of problems in our society. There is no active connection on this pole. There is already a pole exist for mtnl just 10 m away from this pole.
Issues because of this pole:
1. Fire threatning because of clutter of cables on this pole which is used by local cable and broadband operators
2. Theft issue as this is used...

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Address: Jogeshwari East, Mumbai - 400060

MTNL MUMBAI's Network and bill payment service is dead. No phone calls are coming in and no calls can be made.

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

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Address: Flat No. 2-D, Pocket A-3, Mayur-Vihar, Phase-3, Delhi - 110096

Sir,
This is to inform you that I got my MTNL Landline No. 22612665 disconnected due to poor services and submitted Landline Instrument at Mayur Vihar, Phase 3 Delhi Exchange along with intimation to Sanchar Haat of MTNL at Mayur Vihar, Phase -1. Till Sept, 2024, I didnt get any response from MTNL Accounts Deptt and I was told to submit refund application at MTNL Accounts Deptt at Laxmi Nagar Delhi. I submitted Refund Application...

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Dear Sir/Madam,

I am writing to bring to your attention a pressing issue regarding the removal of a MTNL tower installed on top of my residential premises, BA-15 Shalimar Bagh(west) Delhi -110088. Despite the fact that the connection has been cut and the site has been cancelled by your company, the tower remains intact, causing inconvenience and health concerns to the residents of the surrounding area.

The details...

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Pravin Kale
CA No. [protected]
Ph.no[protected]
My said phone is dead more than a month, complained but not attended . I forgot my complaint docket no. Please let me know how to complain to higher authority ? Please attend my complaint at earliest.
Thank you
Regards
Pravin Kale
Mob. No. [protected]
[protected]@gmail.com...

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Pravin kale
landline no.[protected]
CA no. [protected]
balkrishna society
31 krishnakamal bldg.
b cabin rd.
naupada thane west
to
mtnl
sir
my said landline phone is dead since about 20/25 days . i lodged complaint on 17/4/24. there is no response from your side . please attend at earliest .
thank you
regards
pravin kale
mob. no. [protected]...

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Address: 302 3RD FLOOR PINNACLE D'ELEGANCE 29TH ROAD BANDRA WEST MUMBAI 400050

Mtnl no[protected] dead since 20th November 2022
complaint no 1230...

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Address: D-3/43, Vashist Park, D Block, Gali No 3, Vashist Park, New Delhi -110046

Dear Sir/Madam,

Please remove the mtnl pole which is in front of our house D-3/43, Vashist Park, D Block, Gali No 3, Vashist Park, New Delhi -110046. This is causing a lot of problems in our society. There is no active MTNL connection on this pole. So kindly remove pole as soon as possible.

Kindly find the attached photo below...

+1 photos

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Address: Philipose George

I had surrendered my Landline as well as Internet connection on 14/10/2022
by submitting the instruments along with application to Mayur Vihar Phase 3
office and then get it disconnected from Mayur Vihar Phase I exchange.
On 2/11/22 submitted application(along with cancelled cheque etc.) at Laxmi Nagar Telephone Exchange . But unfortunately they are not responding
despite of many telephone calls to this office....

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Address: Kannamwar Nagar, Vikhroli east

Telephone instrument have been surrendered and balance due payment has also been cleared along with request letter for refund of security deposit against telephone no 25775384 on 26.06.2023. Mtnl reference no. 798 has also been provided by mtnl executive for any communication & refund. But still we are following up for the refund. Kindly check and do the needful as all the details have been provided at the centre....

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Pravin kale
land line no. 25424064
CA no. [protected]
sir
I received bill for december 2 023 of rs. 330/- very high . something is wrong . because I USE HARDLY LANDLINE . please check the meter .
regards
pravin kale
mob. no. [protected]
[protected]@gmail.com...

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I had surrendered my above mentioned landline number on 10/12/2021 and all dues already paid and i was told by the office of the deppty General Manager Finance Office at Laxmi Nagar near Radhu lace, East Delhi-110092 that my refund will reach to me through Banker Cheque anytime within 02/two months from Feb 2022 as all documents were submitted for refund related to cancel cheque for refund as required by office at Laxminagar. But till date...

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Address: Mumbai

I had submitted an application late in 2020 to terminate my land line 28402296 and to refund the deposit I paid. Its been over 3 years and despite sending several reminders, I have yet to receive any reply...

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Address: 1146, Sector C-1, Vasant Kunkj, New Delhi-110070

I had complaint abt my dead telephone on 2 Jan/24.
It is still dead.
Previous complaint:

Telephone Complaints

Telephone no: 26122048
Docket No: 97
Register Date: 1/2/2024 0:0:1...

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Address: Mulund (east), Mumbai

We have surrendered, our telephone no. 25637907 C.A. No. [protected] five months back, but we have not received INR 3000/- refund against security deposit paid at the time of connection.

Request you to do the needful at the earliest....

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Address: C/401, Mulund Tulip CHS Ltd, Behind Saidham Complex, Off PK Road, Mulund West, Mumbai-400080

Dear Sir/Mandam
Landline number[protected]

I hope this letter finds you well. I am writing to bring to your attention the ongoing issue regarding the landline service with the number 25901278, which has been inactive for the past 1.5 years.Despite numerous complaints lodged with your customer service, the issues with the landline service have not been adequately addressed or resolved. This prolonged inactivity and the...

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MTNL No[protected] got deactivated on 29th Sep, 23
[protected] got deactivated on on 9th oct, 23

we had sumbitted modem & all otehr accesories & last bill payment was also done.
But till now our security deposite of both the numbers are not refunded...

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Once again docket no issued last week for Tel no 23851836 has been attended to as per the voice call from MTNL today. Looks like instrument faults are now repaired through online phone services. Also the call suggest that if not satisfied with the service to file new complaint and take new docket no.
Will this issue be settled or better to surrender the MTNL line, because even escalating the to ED level is of no use as I doubt whether...

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