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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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1.6
Updated: Oct 28, 2025
Complaints 2915
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Mahanagar Telephone Nigam [MTNL] reviews & complaints(2915)

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T
Tejas Shridharan
Oct 28, 2025
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Mobile number got invalid

Address: D-104,Neels lake view,khanda colony,New panvel,Sector-6

I had the my mobile number in MTNL -[protected] then ported it to jio and due to recent personal wasnt able to recharge it due to which the sim got invalid then when visited jio store the said that the sim got transferred back to mtnl i would like to get my phone number back with whatever be the process..

Alternate mobile number in case to contact :- [protected]...
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A
[email protected]
Jun 1, 2025
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Landline deposit not refunded

Address: Kandivli mumbai

I had sent email to [protected]@mtnl.net.in on 29/11/2024 for refund of my landline deposit.

My complaint No is 286300

Now it's 7 months and I have not received my refund. Please look into it urgently....
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D
drafkhan
from Gurgaon, Haryana
Apr 13, 2025
Apr 13, 2025
This thread was updated on Apr 13, 2025
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Address: 46/17 LIG Colony VB Nagar Kurla west Mumbai

Dear Sir / Madam,
I have disconnected my MTNL Landline Tel No.[[protected]]CA No: [[protected]]) in 2015. I was told by the MTNL Mumbai BKC office staff that I would receive the refund of my security deposit of Rs3500/- by cheque via post to my home address OR in my bank account within a month but have not received anything till date.
Request you to kindly look into the matter so that I get the refund of my security deposit.

Thanks and Regards
Dr Abdul Faheem Khan
[protected]
Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
Apr 13, 2025
Updated by drafkhan PLEASE REFUND THE SECURITY DEPOSIT AS SOON AS POSSIBLE.
CUSTOMER NO. [protected]
TELEPHONE NO. 26523294
Tariff Plan: Xpress_UL_Combo_800
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    T
    ThyPrakhar
    from Delhi, Delhi
    Mar 16, 2025
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    I have recharged my MTNL Delhi number with 145/- for number-[protected], now it's been more than an hour but my recharge is still in pending. And that's not happen to me for the first time while recharging my MTNL number.
    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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      D
      dpk15885
      from Delhi, Delhi
      Feb 25, 2025
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      Address: 146/1 pocket d-6 sector-6 rohini delhi 110085

      Please remove the mtnl pole which is in 146/1 pocket d-6 sector-6 rohini delhi 110085. This is causing a lot of problems in our society. There is no active connection on this pole. There is already a pole exist for mtnl just 10 m away from this pole.
      Issues because of this pole:
      1. Fire threatning because of clutter of cables on this pole which is used by local cable and broadband operators
      2. Theft issue as this is used by thieves to reach to the balconies
      3. Space issue as because of this only one 4 wheeler can go and causes jam and fights
      4. Parking issues, as there is no space left because of its wrong position
      5. There is no point of having multiple poles within such close proximity of 10 m

      Residents,
      146/1 pocket d-6 sector-6 rohini delhi
      Delhi -110085
      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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        R
        Returnxyz
        from Mumbai, Maharashtra
        Jan 11, 2025
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        Address: Jogeshwari East, Mumbai - 400060

        MTNL MUMBAI's Network and bill payment service is dead. No phone calls are coming in and no calls can be made.
        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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          A
          Avinash Revo
          from Delhi, Delhi
          Dec 10, 2024
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          Delay in Refund of Security Amount

          Address: Flat No. 2-D, Pocket A-3, Mayur-Vihar, Phase-3, Delhi - 110096

          Sir,
          This is to inform you that I got my MTNL Landline No. 22612665 disconnected due to poor services and submitted Landline Instrument at Mayur Vihar, Phase 3 Delhi Exchange along with intimation to Sanchar Haat of MTNL at Mayur Vihar, Phase -1. Till Sept, 2024, I didnt get any response from MTNL Accounts Deptt and I was told to submit refund application at MTNL Accounts Deptt at Laxmi Nagar Delhi. I submitted Refund Application...
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          S
          satish ammu
          from Delhi, Delhi
          Sep 19, 2024
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          Address: A3/65 DAL MILL ROAD UTTAM NAGAR NEW DELHI-110059

          A3/65 DAL MILL ROAD UTTAM NAGAR NEW DELHI-110059

          Dear sir/madam,

          please removed the mtnl pole which is in front of our shop NO A3/65 DAL MILL ROAD UTTAM NAGAR WEST NEW DELHI-110059 this is a lot of problems in our society. there is no active MTNL connection on this pole.
          issues because of this pole:

          1. Fire threatening because of the clutter of cables on this pole which is used by local cable and broadband
          operators.
          2. Theft issue as this is used by thieves to reach the balconies.
          3. Space issue as because of this only one 4 wheeler can go and causes jam and fights.
          4. Parking issues, as there is no space left because of its wrong position.
          5. There is no point of having MTNL pole when there is no active MTNL connection that exists on this pole.

          Residents,
          A3/65 UTTAM NAGAR
          DEL MILL ROAD
          Delhi -110059
          M [protected]
          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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            S
            Sumit Kumar Ranga
            Jul 24, 2024
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            Request for Removal of Abandoned MTNL Tower from Residential Premises site no. 706, Shalimar Bagh

            Dear Sir/Madam,

            I am writing to bring to your attention a pressing issue regarding the removal of a MTNL tower installed on top of my residential premises, BA-15 Shalimar Bagh(west) Delhi -110088. Despite the fact that the connection has been cut and the site has been cancelled by your company, the tower remains intact, causing inconvenience and health concerns to the residents of the surrounding area.

            The details...
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            pgk7#
            May 14, 2024
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            Pravin Kale
            CA No. [protected]
            Ph.no[protected]
            My said phone is dead more than a month, complained but not attended . I forgot my complaint docket no. Please let me know how to complain to higher authority ? Please attend my complaint at earliest.
            Thank you
            Regards
            Pravin Kale
            Mob. No. [protected]
            [protected]@gmail.com
            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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              pgk7#
              Apr 26, 2024
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              Pravin kale
              landline no.[protected]
              CA no. [protected]
              balkrishna society
              31 krishnakamal bldg.
              b cabin rd.
              naupada thane west
              to
              mtnl
              sir
              my said landline phone is dead since about 20/25 days . i lodged complaint on 17/4/24. there is no response from your side . please attend at earliest .
              thank you
              regards
              pravin kale
              mob. no. [protected]
              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                M
                Mrs mariquinha r d'mello
                Mar 28, 2024
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                Address: 302 3RD FLOOR PINNACLE D'ELEGANCE 29TH ROAD BANDRA WEST MUMBAI 400050

                Mtnl no[protected] dead since 20th November 2022
                complaint no 1230
                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                  D
                  dheeraj333
                  from New Delhi, Delhi
                  Mar 12, 2024
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                  Address: D-3/43, Vashist Park, D Block, Gali No 3, Vashist Park, New Delhi -110046

                  Dear Sir/Madam,

                  Please remove the mtnl pole which is in front of our house D-3/43, Vashist Park, D Block, Gali No 3, Vashist Park, New Delhi -110046. This is causing a lot of problems in our society. There is no active MTNL connection on this pole. So kindly remove pole as soon as possible.

                  Kindly find the attached photo below
                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                    P
                    Philipose George
                    Mar 8, 2024
                    Mar 8, 2024
                    This thread was updated on Mar 8, 2024
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                    Address: Philipose George

                    I had surrendered my Landline as well as Internet connection on 14/10/2022
                    by submitting the instruments along with application to Mayur Vihar Phase 3
                    office and then get it disconnected from Mayur Vihar Phase I exchange.
                    On 2/11/22 submitted application(along with cancelled cheque etc.) at Laxmi Nagar Telephone Exchange . But unfortunately they are not responding
                    despite of many telephone calls to this office. As I am retired I want to left Delhi immediately. How could I get my money back.
                    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                    Mar 08, 2024
                    Updated by Philipose George                     Surrendered Telephone No 22624144
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                      R
                      Rinku Poojari
                      Feb 13, 2024
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                      Address: Kannamwar Nagar, Vikhroli east

                      Telephone instrument have been surrendered and balance due payment has also been cleared along with request letter for refund of security deposit against telephone no 25775384 on 26.06.2023. Mtnl reference no. 798 has also been provided by mtnl executive for any communication & refund. But still we are following up for the refund. Kindly check and do the needful as all the details have been provided at the centre.
                      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                        pgk7#
                        Feb 10, 2024
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                        Pravin kale
                        land line no. 25424064
                        CA no. [protected]
                        sir
                        I received bill for december 2 023 of rs. 330/- very high . something is wrong . because I USE HARDLY LANDLINE . please check the meter .
                        regards
                        pravin kale
                        mob. no. [protected]
                        [protected]@gmail.com
                        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                          D
                          Dr Satyender
                          from DELHI, Delhi
                          Feb 9, 2024
                          Feb 9, 2024
                          This thread was updated on Feb 9, 2024
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                          I had surrendered my above mentioned landline number on 10/12/2021 and all dues already paid and i was told by the office of the deppty General Manager Finance Office at Laxmi Nagar near Radhu lace, East Delhi-110092 that my refund will reach to me through Banker Cheque anytime within 02/two months from Feb 2022 as all documents were submitted for refund related to cancel cheque for refund as required by office at Laxminagar. But till date no refund came to me in any form. Going to office for enquiry is no only very time taking and expensive but also that office have no information related to refund. I ahve contacted on phone at 22043486, 22152822, 22141083 related to concern refund concern office to Laxmi Nagar Office of MTNL I am working in Ministry of Defence so time is very less. And for me it, s very expensive
                          Therefore, you are requested to please refund my refund soon otherwise I will have to approach court for refund with damage cost also because quantum of amount of security deposit is not as important as the performance of or obligation duty by the concerned officials to honest customers and citizens.
                          Hope the needful will be done soon.
                          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                          Feb 09, 2024
                          Updated by Dr Satyender                           I had surrendered my above mentioned landline 22916155 number on 10/12/2021 and all dues already paid and i was told by the office of the deppty General Manager Finance Office at Laxmi Nagar near Radhu lace, East Delhi-110092 that my refund will reach to me through Banker Cheque anytime within 02/two months from Feb 2022 as all documents were submitted for refund related to cancel cheque for refund as required by office at Laxminagar. But till date no refund came to me in any form. Going to office for enquiry is no only very time taking and expensive but also that office have no information related to refund. I ahve contacted on phone at 22043486, 22152822, 22141083 related to concern refund concern office to Laxmi Nagar Office of MTNL I am working in Ministry of Defence so time is very less. And for me it, s very expensive
                          Therefore, you are requested to please refund my refund soon otherwise I will have to approach court for refund with damage cost also because quantum of amount of security deposit is not as important as the performance of or obligation duty by the concerned officials to honest customers and citizens.
                          Hope the needful will be done soon.
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                            B
                            BBeed
                            from Mumbai, Maharashtra
                            Feb 6, 2024
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                            Address: Mumbai

                            I had submitted an application late in 2020 to terminate my land line 28402296 and to refund the deposit I paid. Its been over 3 years and despite sending several reminders, I have yet to receive any reply
                            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                              P
                              prchakravarty
                              from New Delhi, Delhi
                              Jan 28, 2024
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                              Address: 1146, Sector C-1, Vasant Kunkj, New Delhi-110070

                              I had complaint abt my dead telephone on 2 Jan/24.
                              It is still dead.
                              Previous complaint:

                              Telephone Complaints

                              Telephone no: 26122048
                              Docket No: 97
                              Register Date: 1/2/2024 0:0:1
                              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                V
                                vioshal
                                from Mumbai, Maharashtra
                                Jan 27, 2024
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                                Refund against Surrender of MTNL Landline

                                Address: Mulund (east), Mumbai

                                We have surrendered, our telephone no. 25637907 C.A. No. [protected] five months back, but we have not received INR 3000/- refund against security deposit paid at the time of connection.

                                Request you to do the needful at the earliest....
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