Idea Cellular Complaints & Reviews

Idea is deducting money every day from my recharge talk time value. I neither requested nor downloaded anything. When I talk to customer care they politely say they will refund by 4th July. But they kept on deducting everyday and my full balance is gone. In the end they send SMS your request for refund of balanced could not be refunded.

I called again to customer care -- they cannot respond. I feel like shoooooooooing !!!!

A company that loots every moment !!!

Dear Sir, i am holding idea mobile No. [protected] on 15/06/2011 paid for Internet RS. 97.00 for one month use on 01/07/2011 had balance of around Rs. 160/- after some times using Internet i saw the balance was 0.00 then i talk with customer care executive and explained this matter, he replied it is charged for GPRS by mistake that amount will be credited to your balance on Monday 04/07/2011, then i recharged with Rs. 25 because i was in emergency calls needed, but that amount also not credited.
i belongs Karuvarakundu, Malappuram and working in Turkmenistan and been for one month vacation at native on 02/07/2011 i returned to my work place, i bought the idea SIM Card for Mobile Internet (even at home not enough network coverage), now my family only there they don't know how to talk with customer care service they were trying to connect the Internet but not connecting then they recharged Rs. 50/- that about credited to the balance but Internet not working.
So, dear sir pls. give me a reply to my e-mail([protected]@gmail.com) what i have to do.

Best regards,
Imbichikoya Ottamaliyakkal
Ashgabat/ Turkmenistan
6th July 2011

A person by the name of Mr. Kapil (Phone number: [protected] & [protected]), from Idea cellular, collected document and Rs. 500/- cheque from me, for conversion of my two prepaid numbers ([protected] & [protected]) to post paid. He did so around one month back.
After pursuing the matter with him for long, My pre-paid service of the number [protected] was abandoned for few days. Mr. Kapil and one of his colleague Mr. Anil (Phone number [protected]) said that after around one-two hour of blocking of pre-paid services, Post paid services will be started.
post-paid service has not been started. Now, none of them are picking up the phone and neither replying on mail.
Please address my grievance by pursuing the matter.

From Idea company, Mr. Kapil visited my office campus on 31/05/11. and got my form filled and collected the documents from me. He didn't provide me any receipt and i also, believing the person and Idea cellular, and being busy, didn't ask for it.
The cheque details are as Under:
Cheque Number: 926231
Bank & Branch: Canara Bank, C-DOT campus, Mehraulli, New Delhi
Date: 31/05/11
Amount: Rs. 500/- (For Pre-paid to Post-paid conversion of two mobile numbers ,i.e. [protected] & [protected])
Drawn in Favor of Idea Cellular Ltd.
Cheque has been incashed on 02/06/11.
Details of the contact persons from Idea:

Mr. Kapil: Phone number: [protected] & [protected]
Mr. Anil: Phone number: [protected]
Mail Id (from which they or their colleague used to mail): [protected]@gmail.com
My numbers have still not been converted and Mr. Kapil is not picking the phone either.
Please address the issue


Regards
Vikas Dwivedi
Ph: [protected]
E-mail ID: contact.vikas.[protected]@gmail.com

I have been repeatedly calling the customer Care executives and have registered the complaint to deactivate GPRS/MMS in my cell phone.

Complaining repeatedly for 4 days, everytime I was told that my issue will be resolved in 12 hours, sometimes 11 hours but after 4 days I got a message saying:
"Dear Customer, Your request for GPRS/MMS deact could not be resolved. Kindly contact customer care. SR 1-[protected]. Thank You"

When I called the customer care and told I have registered complaint then they told previous complaints were not registered properly.

I have incurred a loss of 5 rupees on daily basis for past 5 days.

I have requested the Direct Selling team of Idea Cellular (Mahalasa Enterprises, Malad West) to refund the money for the request made from my end of getting my 4 Airtel number for portability however there has been no proper response from their end. The executive who approached me was Mr.Anthony Fernandes ([protected]) and he gave his Manager's name as Mr. Niranjan Pai. It is very unfortunate as Idea's name is in stake because of this. My receipt no. is 971 (caf no.[protected]. Could you please assist me to take this further as I'm really tired calling up these guys on their so called Admin number [protected] to get back my Rs. 480 from them.

Thanks,

Harish

I am user of idea prepaid mobile no. [protected]. on this no. i have been using 98/= internet pack also. recently on 2nd of July i connected my phone to use internet. it worked for 5-10 minutes and then disconnected. I supposed that balance might be finished. next morning i found that my regular balance which was approximately 100/= also came to 0.

on 3rd of july again i recharged my phone for Rs 100/= and simultaneously internet pack for Rs 98/=. in the evening when i used internet, again after 5-10 minutes, it was disconnected and i found that my regular 100/= balance again came to 0.

I have almost lost my Rs 300/= without any notice. earlier i was receiving sms alert reg. expiry of internet pack but for past 3 months i am receiving any alert. a dealer told me that my regular balance is drowned due to expiry of int. pack.

If so, why should i loose money in this way. I am feeling me simply cheated. without informing the expiry of int. pack, how it should work and drowned my regular balance.

i request you to take corrective action by crediting my regular balance back.


With Greetings & Regards



Harbansh Sharma

[protected]

Respected Sir,

I'm an owner of a Prepaid number from Idea Cellular [protected] for past several years. For the past few months, Idea has activated a Cricket Alert Service on my mobile number for which Rs. 30 are deducted each month. I've never requested for activation of the service and now it has become a permanent nuisance as several messages about cricket updates are sent continuously on my number.

I've several times connected Idea and requested them for discontinuation of the service but most of the times I get a response from them stating that their server is down and I should call back afer 4-5 hrs. At times when they've not taken the mentioned defence, they tell me that I'll get an sms of complaint registration along with Complaint Id and the service will be deactivated within 24 hrs. Inspite of all this, the service has not been discontinued and I'm feeling harrased by the service providers due to high numbers o[censored]nwanted messages being received on the mobile.

I would request you to address the matter and provide some respite from the harrassment.

Thanks,
Seema M
[protected]@competentsoftware.com

From Sakir Ali. K,
Punjab and Sind Bank, Trivandrum
[protected]
sakirali.[protected]@gmail.com

Sir,
I lost my mobile phone(which is not a costly one) on my way to Mumbai from Trivandrum ( somewhere in Kudal of Maharashra). But the SIM is now being used somewhere in the hindi speaking area. I made a request to the cellular phone company. But they claim inform me that being a prepaid SIM it will be used without any legal problem. At they same time they are very eager to see that a duplicate SIM is issued. Now I am very apprehensive that the SIM will be misused and the cellular phone company is reluctant to block the SIM, and therefore I afraid of renewing the SIM with a duplicate one. Please issue appropriate instructions to the Cell phone company authorities to block the SIM
with best regards
Sakir Ali. K

Text portion of the email correspondence with the Customer care department of the company is attached


Copy forwarded to:
'[protected]@trai.gov.in';
'[protected]@trai.gov.in';
'[protected]@trai.gov.in';
'[protected]@trai.gov.in';
'[protected]@trai.gov.in';
'[protected]@trai.gov.in'

Text of email correspndence with Customer care IDEA, Kerala.

Very unfortunate that the company is not co-operative when a
problem befalls upon one of its customers.
This makes it clear that even if I get a duplicate SIM,I am
not safe with the company.Just because it is a 'prepaid SIM'
it cannot be immune for unscrupulous users for what ever
they do.Also not that I am not that eager to geat anew SIM,
I am very particular to see that the lost SIM is blocked.
Sakir Ali
Official Address
Sakir Ali. K,
Clark Cum Cashier,
Panjab and Sind Bank,
M G Road, Trivandrum - 1,
Phone:[protected]

From: CCare Kerala [mailto:ccare.[protected]@idea.adityabirla.com]
Sent: 03 July 2011 13:20
To: 'Sakir Ali'
Subject: Docket reference number : 1-[protected]

Dear Mr. Sakir,

Warm greetings from Idea cellular Kerala and thank you for writing
to us.

With reference to your mail, we apologize for the inconvenience
caused to you.

We regret to inform that we are unable to block a prepaid connection
as the provision is not available for the same. Hence, we suggest
you to take a duplicate sim for the same number. On activation of
duplicate sim the original sim will automatically gets rejected.

For taking the duplicate SIM we request you to kindly provide the
below mentioned documents at the showroom.

• A copy of the Photo Id proof
• A copy of the residential proof
• A passport size photograph

Further, we would like to inform you that we can accept the bank
passbook with your photograph as your id proof and residential proof.

We also suggest you to lodge a police complaint or registering an
email complaint at hi-tech cell headed by the Police department.
Please note the email id [protected]@keralapolice.gov.in

Mr. Sakir, for any enquiries in future please contact us at
[protected] for postpaid & [protected] for prepaid or write to
us at ccare.[protected]@idea.adityabirla.com.

We value your association with us, and look forward to your
continued patronage.


Thanks & Regards,

Rakesh
Customer Service Desk
ccare.[protected]@idea.adityabirla.com
________________________________________
Idea Cellular Limited - Kerala
Visit us at: www.ideacellular.com
Idea-“The Global Customer Responsiveness Award Winner in Telecom”
From: Sakir Ali [mailto:sakirali.[protected]@gmail.com]
Sent: Saturday, July 02, 2011 7:50 PM
To: CCare Kerala
Subject: RE: Docket reference number : 1-[protected]

Thank you very much for the reply,
Please note that I have lost all my IDs, as mentioned in my first
email.
The only available ID with me is my SB account Pass book. A copy
of the same is attached herewith.
This is only to make sure that I mayself have has submitted this
request.I have to apply for duplicate copies of all other documents.
Please be kind enough to stop service to this SIM, because I cannot
be penalised for a mistake of my own. I cannot be made responsible
for any mischief done by the unscrupulous person who is holding this
SIM
with best regrards
Sakir Ali. K

From: CCare Kerala [mailto:ccare.[protected]@idea.adityabirla.com]
Sent: 02 July 2011 16:56
To: Sakir Ali
Subject: Docket reference number : 1-[protected]

Dear Mr. Sakir,

Warm greetings from Idea cellular Kerala and thank you for writing
to us.

With reference to your mail, we would like to inform you that the
service against the number [protected] is currently active in our
network.

We are extremely sorry to hear that you have lost your SIM.
We regret our inability to cancel a prepaid SIM from our end,
we suggest you to purchase duplicate sim and continue the same
number. For taking the duplicate SIM we request you to kindly
provide the below mentioned documents at the showroom.

• A copy of the Photo Id proof
• A copy of the residential proof.
• A passport size photograph.

The duplicate SIM card will be charged at Rs 113/-. On activation
of duplicate sim the original sim will automatically gets rejected.

Further we request you lodge a complaint at the local police station
and send us a copy of the FIR. On receipt of a copy of the petition,
we shall forward the IMEI Number for tracing purpose.

Mr. Sakir, for any enquiries in future please contact us at
[protected] for postpaid & [protected] for prepaid or write to
us at ccare.[protected]@idea.adityabirla.com.

We value your association with us, and look forward to your
continued patronage.


Thanks & Regards,

Nandini
Customer Service Desk
________________________________________

Idea Cellular Limited has very poor customer serivces .In past my operator was tata indicom because of network problem I switch to idea. No doubt idea network is good in mp but customer services are very very poor. on time of activation my idea number they have taken Rs. 300 as a activation charge and asked me it will be refund in my 4th 5th and 6th bill but not refunded when I call on [protected] call center they asked me to call on 198 when I called 198 for complaint they asked me to call on 12345 after many attempts they have taken my complaint on 12345 in 20 Minutes time. My complaint was closed on 25th June saying that you have not deposited Rs. 300 Please contact store from where you have taken connection. When I visited idea arera colony Bhopal he asked my and shown me Rs. 300 in system. Once again I called 12345 for complaint they have taken complaint and asked will be resolve. Same day I received a call for adjustment team that yes we have your Rs. 300 but it’s a security deposit and will be refund to you after disconnection on your connection. Finally they have not given my money back. I have given a request for MNP my number to Airtel once again idea cheating and port outing my number saying that UPC Code is wrong I checked three times but my UPC Code was right. Now I am suffering a lot and unable to do anything. MY idea Number is [protected] .Please help me anything possible on this matter. Regards Brajesh Sharma

I am being charged by activating unwanted and unauthorized service without my consent.I want the company to reimburse illegitimate deduction after scrutiny. This was brought to the notice of Mr Starraj S PALAN territory sales executive

I faced same issue. Recharged with Rs 101 online, and NO AMOUNT RECEIVED.

Today I called customer care (198). Both time I got response that 101 recharge is FRC call and I will not get benefit since I am old customer. When I asked to provide the escalation authority details, it was refused by Customer Care.

If there is any fault in IN software being used by IDEA, which is not able to identify the FRC call and behave accordingly (Either provide the balance or reject the non-FRC calls), why should customer is loosing money?

Please guide me how to file a case against IDEA PREPAID, since I am not going to take rest without getting my money back.

Nitin
[protected]@yahoo.com

Sir
I have recharge a idea customer having mob no.[protected] from my SBI mobile banking service on dated 29.06.2011 at 11am but the amount not received by the above mentioned mob no. but just received two SMS

SMS 1: "Request accepted for processing payment of Rs.65 to TOPUP Code=949 Tid=[protected]" from TD-567676
SMS2: "Rs.65 received for Mobile Topup transaction Successful OxiTransID-[protected](0) Tid=[protected]" from TD-567676

Kindly take personal look into the matter
Uddhab Sahu
SBI A/C no.[protected]

My Idea cellular number at Madhya Pradesh [protected] does not show any signal when I use my phone from my home at Mumbai. My residence is at BPCL staff colony, Vasi Naka, Chembur. There is absolutely no signal in my house. Please find out the reason and rectify it immediately.
My other number ([protected]) with Vodafone works fine with full signal. Please do the needful and let me know quickly.

Regards
SS Sunderajan

Dear sir,
I have purchased a prepaid sim of idea no [protected] from Lucknow in Sept2009 with a validity upto December2012. I have balance of Rs 300(approx), and used it upto 25 January2011regularly, but due to my transfer to Assam the sim is not working due to roaming not allowed in NE states by GOvt of India. But from 15 th of May2011 govt allowed all service provider roaming services all over the NE states. It is shocking that my BSNL prepaid number started working here, but idea stopped and calling so many times to Idea Customer care no [protected] evry time they say that u have not used for 90 days so ur money will lost and services for this sim blocked u have to purchase new sim. Is it fare that a person have validity upto December 2012 and balance of Rs 300 in his mobile number, the idea service provider have power to block sim without any notice to the customer and siezed the balnce unilaterally. This is disgusting and will require consurum forum hearing. I[censored] suugest I can file a suit in consumer forum. Because Idea is siezing everybody's money as in acse of mine without falt of the customer.

Please send it to MR kumar mangalam Birla too for showing his bad face. with this service in few years Idea will have only Ideas not converted into money with these type of frauds.

Sincerly yours

R C Dubey
AGM
SBI, LHO, Guwahati, Assam
mob-[protected]

dear boarders, i am here just to beware you about bogus billing of idea cellular. Unfortunately i have two connection of idea [protected] &[protected]. In jan'2011, i downloaded few songs from idea fresh. i did not subscribed any service but then onward I seen in my bill that they started to charge Rs 5 per day as mms call charge. when i enquired to customercare in this regard they respond that there is no subscribed service you avail, that charge was due availment of mms services though i never used any mms service except of downloading of few songs as mentioned above. However, after consistent communication they accepted their side mistake and refunded ~ Rs320 in march 2011 and excused that a service was activaed against my account and that has been unsubscribed now. But no stop from here again. they are continuously charging Rs 5 per day against head of mms charges. now i dicided to change this filthy cheater excercising MNP option.

I putting this message here to just beware the customers from this chore mobile operater and also to make them cautious and to remain watchful as many o[censored]s do not read the bill carefully and this is the weakness where these chores especially idea cellular like, strike the most.

If someone is willing to take a new connection, i would strongly suggest to look for some other operater, but not idea.

Regards

Suresh Tripathi

I TOOK A IDEA CONNECTION AS I THOUGHT IT WOULD BE THE BEST BUT TO MY SURPRISE ITS NOT AS WHT THEY SHOW ON TV , ITS ALL WRONG AS THERE IS NO NETWROK AT ALL IN SO MNY PLACES AND ALSO NW WHN I WNT TO PORT OUT TO VODAFONE AFTER THE COMPLETION OF 90 DAYS IDEA IS NOT ALLOWING ME TO PORT OUT AND ITS ALMOST A MONTH THT I AM FACING THIS PRBLM HENCE I WOULD REQUEST U OR ANYONE WHO HAS A IDEA CONNECTION TO JUST GET RID OF THEM AND GO TO ANY OTHER OEPRATOR , U WILL REPENT I[censored] DONT DO WHT I SAID AS I AM SUFFERING A LOT FOR NO REASON FOR THIS NO NETWORK SERVICE PROVIDER AND I WNT TO PORT OUT TO VODAFONE , WHEN GOD KNOWS

Got frustated with the service provided by idea. i am trying to activate GPRS on my new mobile (samsung champ) but everytime i send SET to 54671 it replies that your phone is not provisionable . many of my friends are using internet on this mobile phone model from diffrent service provider. its it problem with idea ? i that case i need to change the service provider . i called customer care many times but they are simply doing false commitments that it will be sent .. they closed the complaint without sending me the settings . my mobile no is [protected]

i have idea connection . my no is [protected]. i requested to custoemr care executive to deactive my gprs service on 14-6-11. he told me that it will be deactivate on 16-6-11. but as on 26-6-11 rs 20/- deduted from my a/c bal at 8-15 a/m by msging this is deduted for gprs.when i call to customer care at 11.45 he told me that bal deduction is noty update in his system and i have to call later.at time he also told me that due to wron g tagging bu previous executive my gprs is not deactivated .again i request him to process my deactivation for gprs.he told me that it will be deactivated on 28-6-11.
after that at night i call again at cutomer care for my bal deduction at 198. i request him to process request to give back my deduted bal.he said that he has arrange call back for me from his back end to solve my problem with in 24 hrs. A fter waiting for 24 hrs there is no call from idea back end. i call again for three time at 198 as on 27-6-11 at night. they are veri irresponsible while talking to me. they irritate me by asking security check question even i confirm them all security check. they disconnect my call three times . after that i was unable to call at 198

i m very upset with all this procedure
kinldly deactivate my gprs
and i want my money refund for which deduction i was not responsible

meenu attri
[protected]
[protected]

pls my mob no is [protected]
pls add my email id raviru.[protected]@yahoo.com

Sent: Thursday, June 23, 2011 9:36 PM
To: Customer Care (UPW)
Subject: DEDUCTED about rs 181.pl return my all money

My no is Idea prepaid.
I have activated rs 5 mein 1 din ke liye 50 mb free surfing payien service (ONLY FOR ONE DAY).that time my balance was rs 465.445.after surfing ABOUT 30 MINUTES it is showing BALANCE rs 284.445 how it is possible.you have DEDUCTED about rs 181.pl return my all money and deactivate this service.

THANK’S & REGARDS
Pankaj Joshi

Reply from idea
Dear Mr. Joshi,

With reference to your e-mail below dated 23/06/11, we acknowledge your concern regarding balance deduction against your Idea mobile number [protected].

In this regard, we would like to inform you that as per the careful scrutiny of our records, we have found that Vas service Time pass and Mixed Monthly was active as on dated 23/06/11.

Further, we would like to confirm you that the charges have applied are correct for bellow mentioned service, which has been used from your end:

• Game download- Rs100
• Timepass-Rs.30
• Mixed Monthly- Rs.30
• GPRS Rs.5 pack- Rs.5
• Video pack- Rs.15

Moreover, we would like to inform you that the mentioned services have activated through website, which was surfed from your end and charges have been applied according to chargeable website.

We value your association with us and look forward to your continued patronage.

Thanks & Regards

Md. Asif Saba
Customer Service Desk
________________________________________