Idea Cellular Complaints & Reviews

My name is Shailesh Damle residing Karjat Dist.Raigad i was an postpaid customer of idea of Maharashtra cell.no.[protected] when i purchased the post paid plan from M/s.Mayur communications authorized idea gallery at Karjat i was deposited Rs.1000/- as a ISD deposit ( refundable )
in month of May.2011 i converted my postpaid connection to prepaid with same no.& as per idea's rule i suppose to get my refund of ISD deposit in 45 working days. but till the date i have not received any refund of the said amount.in this connection i communicate many times to customer care & only one time i received massage through mail that your request has been proceed & you will get the cheque of refund on your postal address in 48 working hrs.but after that after several communication with customer care i did not received proper or firm answer this is the foolishness of idea service to the customer ( what an idea sirji ) i am believe that the prestigious name Aditya Birla & theirs team doing such bad service

here i suggest those are wish to choose idea service Pl.dont[protected]------ do

Shailesh Damle
[protected]

Dear sir
I recharged my prepaid mobile by internate on 8 July 2011 with Rs 450/- for talk time.At the time of recharging I didn`t get any message/information regarding GPRS plan activation.But after some time i got a message that GPRS plan is activated in my number, without any information and without my consultation.and i got zero rupees balace in talk time. kindly deactivate "GPRS and 3G plan" and deposit this amount as talk time in my mobile.
I complaint in customer care and request him to convert this amount as talk time but they were not responding well.I tried several times but they simply disconnect the call.
Sir I have no requirement of "GPRS and 3G plan" so kindly deactivate GPRS and 3G plan and deposit amount as "talk time" in my mobile.


Regards
Ashok Kumar
Mobile no.[protected]

Hi,
I am being disturbed by the service replies which i receives once after any free sms sent from my mobile.
That flash message shows me the last call cost,available balance and validity for every time i sent a message even it was a free message.
I dont want this service reply and i contacted the CC too but i cant get my solution still.
I have changed all my phone settings as advised by CC reps.
Please understand my trouble that i am pressing a key to come out of that service message and it arrives with a new message tone also.

Hope i may get my solution here.

As i sivanandham had purchased idea sim card and using now .when life tool sms coming if i open three rupees will be charged .i has been complained to the customer relation officer they ar not responding.kindly help me to stop the such a sms as soon as possible mob no:[protected].

Dear Sir
he sir i am living at vasai & work at mumbai & i have mobile card from mumbai last 10 years on vodafone network.
i received call form Idea Cellular executive (salesman) he offer me Rs. 175 plan monthly in this plan he give me 400 local calls, 200 STD, 200 SMS per month after free mini. calls 40 paisa & SMS 50paisa. plan is good but i am that time vodafone customer form last 10 years and i am using that plan Rs.399 in this plan he give me 800 local calls & out going sms 50 paisa every month & this 800 min. i can use in outgoing calls & 50Paisa SMS in Maharashtra & Goa on vodafone network.
vodafone active me plan 399 + Rom like home plan that i am using last 10 years all out going calls & SMS after 800 min. 50 paisa that use in Maharashtra & Goa.

that thing i cleared to idea cellular person i want to use that free thing 400 local calls, 200 STD, 200 SMS use in Maharashtra & Goa after 400 mini. he charge 40 paisa for calls & SMS 50 paisa.

he said ok u can use that free thing on idea Network & after we charge 50 paisa for SMS & calls 40 paisa.

but first month call form idea cellular & i ask my plan that time he said all give plan is ok but u cannot use that free things to Maharashtra & Goa.....
i given complaint to that sales person...after 20 days call form idea person he told me u can use free 400 mini. & 200 STD use Maharashtra only not SMS. SMS charge in Maharashtra Rs.3.50 paisa for outgoing SMS.
i told that person your person promise me this thing & in vodafone in am using that ting i told but he say we cannot do anything.
then i port my mobile idea to vodafone but i cannot do any ting MNP police is that u can port only after 3 month of completing.

after 3 month i try to port idea to vodafone but that time of Rs. 175 plan was closed to all mobile company.....???????

what to do me help me free sms that can i use in roming
if vodafone is providing last 10 years then way not idea cellular providing.

roming range is after bhayander & i am staying one station form bhayander....

commitment not fulfilled

one of my office friend he is stying at vasai & same plan Rs.175, 400 local calls, 200 STD, 200 SMS per month on vodafone network using & he can use free sms in Maharashtra & Goa after free SMS he will charged 50 paisa only....

help to to transfer to same rs.175 plan to vodafone network.

Name Jeetendra M .Jadhav
Mobile No. [protected]

Sir,

I am from Kothrud, PUNE. I have applied for MNP to IDEA prepaid of my
Reliance CDMA No [protected]. I have submitted the forms with photo,
ID proof etc at your Store 'Capital Services' on Karve Road, near Maruti
Mandir, KOTHRUD, PUNE.
I have also paid Rs19/- and got a MNP kit from the store. All
this was done on[protected], that is ~22 days back. The MNP
time is 7 days and the UNP validity is 15 days.
I have not yet got the conversion of my no.

I have visited the store three/four times asking for progress, all I am
getting is vague answers. Yesterday I found that my forms are still
lying in the store.

Are you not interested in transferring in my cellphone to Idea?
What should i do with the MNP kit sold to me?
Will you take it back and refund my money?

I am your customer since last many years for my other phone.
Do you think I should swith over to may be VODAFONE or
BSNL or some other provider?

Please do the needful. If necessary pull-up the concerned Idea Store for poor service.

Hi!

i want details of [protected]. Its an Idea number. a procetute is using this number.

she has forced me and blackmailling me to do bad deeds.

i want details of this number.

MY Details
Renu Sharma
[protected]
email- sharma.[protected]@yahoo.in

Idea is deducting money every day from my recharge talk time value. I neither requested nor downloaded anything. When I talk to customer care they politely say they will refund by 4th July. But they kept on deducting everyday and my full balance is gone. In the end they send SMS your request for refund of balanced could not be refunded.

I called again to customer care -- they cannot respond. I feel like shoooooooooing !!!!

A company that loots every moment !!!

Dear Sir, i am holding idea mobile No. [protected] on 15/06/2011 paid for Internet RS. 97.00 for one month use on 01/07/2011 had balance of around Rs. 160/- after some times using Internet i saw the balance was 0.00 then i talk with customer care executive and explained this matter, he replied it is charged for GPRS by mistake that amount will be credited to your balance on Monday 04/07/2011, then i recharged with Rs. 25 because i was in emergency calls needed, but that amount also not credited.
i belongs Karuvarakundu, Malappuram and working in Turkmenistan and been for one month vacation at native on 02/07/2011 i returned to my work place, i bought the idea SIM Card for Mobile Internet (even at home not enough network coverage), now my family only there they don't know how to talk with customer care service they were trying to connect the Internet but not connecting then they recharged Rs. 50/- that about credited to the balance but Internet not working.
So, dear sir pls. give me a reply to my e-mail([protected]@gmail.com) what i have to do.

Best regards,
Imbichikoya Ottamaliyakkal
Ashgabat/ Turkmenistan
6th July 2011

A person by the name of Mr. Kapil (Phone number: [protected] & [protected]), from Idea cellular, collected document and Rs. 500/- cheque from me, for conversion of my two prepaid numbers ([protected] & [protected]) to post paid. He did so around one month back.
After pursuing the matter with him for long, My pre-paid service of the number [protected] was abandoned for few days. Mr. Kapil and one of his colleague Mr. Anil (Phone number [protected]) said that after around one-two hour of blocking of pre-paid services, Post paid services will be started.
post-paid service has not been started. Now, none of them are picking up the phone and neither replying on mail.
Please address my grievance by pursuing the matter.

From Idea company, Mr. Kapil visited my office campus on 31/05/11. and got my form filled and collected the documents from me. He didn't provide me any receipt and i also, believing the person and Idea cellular, and being busy, didn't ask for it.
The cheque details are as Under:
Cheque Number: 926231
Bank & Branch: Canara Bank, C-DOT campus, Mehraulli, New Delhi
Date: 31/05/11
Amount: Rs. 500/- (For Pre-paid to Post-paid conversion of two mobile numbers ,i.e. [protected] & [protected])
Drawn in Favor of Idea Cellular Ltd.
Cheque has been incashed on 02/06/11.
Details of the contact persons from Idea:

Mr. Kapil: Phone number: [protected] & [protected]
Mr. Anil: Phone number: [protected]
Mail Id (from which they or their colleague used to mail): [protected]@gmail.com
My numbers have still not been converted and Mr. Kapil is not picking the phone either.
Please address the issue


Regards
Vikas Dwivedi
Ph: [protected]
E-mail ID: contact.vikas.[protected]@gmail.com

I have been repeatedly calling the customer Care executives and have registered the complaint to deactivate GPRS/MMS in my cell phone.

Complaining repeatedly for 4 days, everytime I was told that my issue will be resolved in 12 hours, sometimes 11 hours but after 4 days I got a message saying:
"Dear Customer, Your request for GPRS/MMS deact could not be resolved. Kindly contact customer care. SR 1-[protected]. Thank You"

When I called the customer care and told I have registered complaint then they told previous complaints were not registered properly.

I have incurred a loss of 5 rupees on daily basis for past 5 days.

I have requested the Direct Selling team of Idea Cellular (Mahalasa Enterprises, Malad West) to refund the money for the request made from my end of getting my 4 Airtel number for portability however there has been no proper response from their end. The executive who approached me was Mr.Anthony Fernandes ([protected]) and he gave his Manager's name as Mr. Niranjan Pai. It is very unfortunate as Idea's name is in stake because of this. My receipt no. is 971 (caf no.[protected]. Could you please assist me to take this further as I'm really tired calling up these guys on their so called Admin number [protected] to get back my Rs. 480 from them.

Thanks,

Harish

I am user of idea prepaid mobile no. [protected]. on this no. i have been using 98/= internet pack also. recently on 2nd of July i connected my phone to use internet. it worked for 5-10 minutes and then disconnected. I supposed that balance might be finished. next morning i found that my regular balance which was approximately 100/= also came to 0.

on 3rd of july again i recharged my phone for Rs 100/= and simultaneously internet pack for Rs 98/=. in the evening when i used internet, again after 5-10 minutes, it was disconnected and i found that my regular 100/= balance again came to 0.

I have almost lost my Rs 300/= without any notice. earlier i was receiving sms alert reg. expiry of internet pack but for past 3 months i am receiving any alert. a dealer told me that my regular balance is drowned due to expiry of int. pack.

If so, why should i loose money in this way. I am feeling me simply cheated. without informing the expiry of int. pack, how it should work and drowned my regular balance.

i request you to take corrective action by crediting my regular balance back.


With Greetings & Regards



Harbansh Sharma

[protected]

Respected Sir,

I'm an owner of a Prepaid number from Idea Cellular [protected] for past several years. For the past few months, Idea has activated a Cricket Alert Service on my mobile number for which Rs. 30 are deducted each month. I've never requested for activation of the service and now it has become a permanent nuisance as several messages about cricket updates are sent continuously on my number.

I've several times connected Idea and requested them for discontinuation of the service but most of the times I get a response from them stating that their server is down and I should call back afer 4-5 hrs. At times when they've not taken the mentioned defence, they tell me that I'll get an sms of complaint registration along with Complaint Id and the service will be deactivated within 24 hrs. Inspite of all this, the service has not been discontinued and I'm feeling harrased by the service providers due to high numbers o[censored]nwanted messages being received on the mobile.

I would request you to address the matter and provide some respite from the harrassment.

Thanks,
Seema M
[protected]@competentsoftware.com

From Sakir Ali. K,
Punjab and Sind Bank, Trivandrum
[protected]
sakirali.[protected]@gmail.com

Sir,
I lost my mobile phone(which is not a costly one) on my way to Mumbai from Trivandrum ( somewhere in Kudal of Maharashra). But the SIM is now being used somewhere in the hindi speaking area. I made a request to the cellular phone company. But they claim inform me that being a prepaid SIM it will be used without any legal problem. At they same time they are very eager to see that a duplicate SIM is issued. Now I am very apprehensive that the SIM will be misused and the cellular phone company is reluctant to block the SIM, and therefore I afraid of renewing the SIM with a duplicate one. Please issue appropriate instructions to the Cell phone company authorities to block the SIM
with best regards
Sakir Ali. K

Text portion of the email correspondence with the Customer care department of the company is attached


Copy forwarded to:
'[protected]@trai.gov.in';
'[protected]@trai.gov.in';
'[protected]@trai.gov.in';
'[protected]@trai.gov.in';
'[protected]@trai.gov.in';
'[protected]@trai.gov.in'

Text of email correspndence with Customer care IDEA, Kerala.

Very unfortunate that the company is not co-operative when a
problem befalls upon one of its customers.
This makes it clear that even if I get a duplicate SIM,I am
not safe with the company.Just because it is a 'prepaid SIM'
it cannot be immune for unscrupulous users for what ever
they do.Also not that I am not that eager to geat anew SIM,
I am very particular to see that the lost SIM is blocked.
Sakir Ali
Official Address
Sakir Ali. K,
Clark Cum Cashier,
Panjab and Sind Bank,
M G Road, Trivandrum - 1,
Phone:[protected]

From: CCare Kerala [mailto:ccare.[protected]@idea.adityabirla.com]
Sent: 03 July 2011 13:20
To: 'Sakir Ali'
Subject: Docket reference number : 1-[protected]

Dear Mr. Sakir,

Warm greetings from Idea cellular Kerala and thank you for writing
to us.

With reference to your mail, we apologize for the inconvenience
caused to you.

We regret to inform that we are unable to block a prepaid connection
as the provision is not available for the same. Hence, we suggest
you to take a duplicate sim for the same number. On activation of
duplicate sim the original sim will automatically gets rejected.

For taking the duplicate SIM we request you to kindly provide the
below mentioned documents at the showroom.

• A copy of the Photo Id proof
• A copy of the residential proof
• A passport size photograph

Further, we would like to inform you that we can accept the bank
passbook with your photograph as your id proof and residential proof.

We also suggest you to lodge a police complaint or registering an
email complaint at hi-tech cell headed by the Police department.
Please note the email id [protected]@keralapolice.gov.in

Mr. Sakir, for any enquiries in future please contact us at
[protected] for postpaid & [protected] for prepaid or write to
us at ccare.[protected]@idea.adityabirla.com.

We value your association with us, and look forward to your
continued patronage.


Thanks & Regards,

Rakesh
Customer Service Desk
ccare.[protected]@idea.adityabirla.com
________________________________________
Idea Cellular Limited - Kerala
Visit us at: www.ideacellular.com
Idea-“The Global Customer Responsiveness Award Winner in Telecom”
From: Sakir Ali [mailto:sakirali.[protected]@gmail.com]
Sent: Saturday, July 02, 2011 7:50 PM
To: CCare Kerala
Subject: RE: Docket reference number : 1-[protected]

Thank you very much for the reply,
Please note that I have lost all my IDs, as mentioned in my first
email.
The only available ID with me is my SB account Pass book. A copy
of the same is attached herewith.
This is only to make sure that I mayself have has submitted this
request.I have to apply for duplicate copies of all other documents.
Please be kind enough to stop service to this SIM, because I cannot
be penalised for a mistake of my own. I cannot be made responsible
for any mischief done by the unscrupulous person who is holding this
SIM
with best regrards
Sakir Ali. K

From: CCare Kerala [mailto:ccare.[protected]@idea.adityabirla.com]
Sent: 02 July 2011 16:56
To: Sakir Ali
Subject: Docket reference number : 1-[protected]

Dear Mr. Sakir,

Warm greetings from Idea cellular Kerala and thank you for writing
to us.

With reference to your mail, we would like to inform you that the
service against the number [protected] is currently active in our
network.

We are extremely sorry to hear that you have lost your SIM.
We regret our inability to cancel a prepaid SIM from our end,
we suggest you to purchase duplicate sim and continue the same
number. For taking the duplicate SIM we request you to kindly
provide the below mentioned documents at the showroom.

• A copy of the Photo Id proof
• A copy of the residential proof.
• A passport size photograph.

The duplicate SIM card will be charged at Rs 113/-. On activation
of duplicate sim the original sim will automatically gets rejected.

Further we request you lodge a complaint at the local police station
and send us a copy of the FIR. On receipt of a copy of the petition,
we shall forward the IMEI Number for tracing purpose.

Mr. Sakir, for any enquiries in future please contact us at
[protected] for postpaid & [protected] for prepaid or write to
us at ccare.[protected]@idea.adityabirla.com.

We value your association with us, and look forward to your
continued patronage.


Thanks & Regards,

Nandini
Customer Service Desk
________________________________________

Idea Cellular Limited has very poor customer serivces .In past my operator was tata indicom because of network problem I switch to idea. No doubt idea network is good in mp but customer services are very very poor. on time of activation my idea number they have taken Rs. 300 as a activation charge and asked me it will be refund in my 4th 5th and 6th bill but not refunded when I call on [protected] call center they asked me to call on 198 when I called 198 for complaint they asked me to call on 12345 after many attempts they have taken my complaint on 12345 in 20 Minutes time. My complaint was closed on 25th June saying that you have not deposited Rs. 300 Please contact store from where you have taken connection. When I visited idea arera colony Bhopal he asked my and shown me Rs. 300 in system. Once again I called 12345 for complaint they have taken complaint and asked will be resolve. Same day I received a call for adjustment team that yes we have your Rs. 300 but it’s a security deposit and will be refund to you after disconnection on your connection. Finally they have not given my money back. I have given a request for MNP my number to Airtel once again idea cheating and port outing my number saying that UPC Code is wrong I checked three times but my UPC Code was right. Now I am suffering a lot and unable to do anything. MY idea Number is [protected] .Please help me anything possible on this matter. Regards Brajesh Sharma

I am being charged by activating unwanted and unauthorized service without my consent.I want the company to reimburse illegitimate deduction after scrutiny. This was brought to the notice of Mr Starraj S PALAN territory sales executive

I faced same issue. Recharged with Rs 101 online, and NO AMOUNT RECEIVED.

Today I called customer care (198). Both time I got response that 101 recharge is FRC call and I will not get benefit since I am old customer. When I asked to provide the escalation authority details, it was refused by Customer Care.

If there is any fault in IN software being used by IDEA, which is not able to identify the FRC call and behave accordingly (Either provide the balance or reject the non-FRC calls), why should customer is loosing money?

Please guide me how to file a case against IDEA PREPAID, since I am not going to take rest without getting my money back.

Nitin
[protected]@yahoo.com

Sir
I have recharge a idea customer having mob no.[protected] from my SBI mobile banking service on dated 29.06.2011 at 11am but the amount not received by the above mentioned mob no. but just received two SMS

SMS 1: "Request accepted for processing payment of Rs.65 to TOPUP Code=949 Tid=[protected]" from TD-567676
SMS2: "Rs.65 received for Mobile Topup transaction Successful OxiTransID-[protected](0) Tid=[protected]" from TD-567676

Kindly take personal look into the matter
Uddhab Sahu
SBI A/C no.[protected]

My Idea cellular number at Madhya Pradesh [protected] does not show any signal when I use my phone from my home at Mumbai. My residence is at BPCL staff colony, Vasi Naka, Chembur. There is absolutely no signal in my house. Please find out the reason and rectify it immediately.
My other number ([protected]) with Vodafone works fine with full signal. Please do the needful and let me know quickly.

Regards
SS Sunderajan