Idea Cellular Complaints & Reviews

I am having postpaid customer of Idea Cellular.

I am charged extra (than normal pulse or message) on Holidays.

My friend of prepaid never charged for the same. Though Being a postpaid customer paying extra rent of 199 still i am charged extra for each call or message on Holidays. Why so ?

my postpaid number is : +91- [protected]

Region: Pune

Sir,

To stop GPRS facility against Cell No. [protected] immediately.

to: vineet.[protected]@idea.adityabirla.com,
pankaj.[protected]@idea.adityabirla.com

cc: ccare.[protected]@idea.adityabirla.com

dateSun, Dec 28, 2008 at 2:13 PM
subject: Customer Feedback / High Priority Complaint: Ravilochan Vasuki (Prepaid - [protected])
mailed-bygmail.com

Dear Mr. Choraria & Mr. Pankaj Kapdeo,

Good Afternoon!

I am, Ravilochan Vasuki, a prepaid customer of your firm (Idea Cellular) with the number +91-[protected]. I got your email address from the investor relations portion of the firms web site & I hope you forgive my disturbing you on this feedback of your firm's apalling customer service.

I have this connection with your firm since the past 2.5 months after relocating to Pune from Bangalore. The connection was procured by me from the Mobile Store, Shop No 9 Gr Flr Sai Apex, Nxto To Neco Garden, Viman Nagar, Pune - 411014, +[protected] shop next to Reliance Money & Reebok Showroom in Viman Nagar.

As desired by the retailer (stated procedural requirements), I had filled the application form, my pune domicile annexure as I am on a temporary address in Pune, given my DL & Pan Card photo copies as proof of Identity. By doing all that was asked of me, my connection was activated in a hour...this is when my problems began...

About 20 days after usage, I started to receive SMS alerts stating that as my documents have not reached from the retailer, my services may be stopped...this to my shock after having done all that was asked of me...so I immediately called IDEA CARE (If one could say that)...relayed my case to the agents on the phone and demanded to speak to a higher up (as they were discourteous & unhelpful)...after many minutes on hold, I was transferred to a lady TL who asked for my story all over again...at the end, she was kind enough to apologise & stated that the issue would be sorted out...she took the address & number of the retailer from me ...the issue was sorted out (at least thats what I thought)!

Again last week, I started receiving the same alert via SMS regarding the deactivation...by now, I was angry and feeling abused by your firm's system of customer service...so I called the IDEA CARE once again on the 24th Dec'08 & relayed my 2.5 month story to the agents (Somnath & Amod) who once again were rude & not keen to allow me to speak to a higher up...Somnath infact disconnected my call & I thus called back to reach Amod...who transferred me after 10 odd minutes on hold to Mr. Prafful Gadge (Training TL)...who aksed me to relate the entire issue again...by the end of it all...he assured me that he would follow up on the case & call me back...something that is yet to happen as continue writing this lengthy e-mail to you...

The next day I called up IDEA CARE LESS (sorry for my anger) & relayed my story again to the agent...who transferred me hesitantly to thr "Senior Shift Incharge" (If theres a designation like that) Mr. Santosh...who was not very helpful...so I sought his higher up...& after several minutes o[censored]mpteen holds I got to Mr. Vinayak Sonamner (Assistant Manager)...I again relayed my story (for I dont know...may be the millionth time)...he also assured me for personal follow up by the next day...I am still awaiting his action...Infact I have another Idea prepaid connection (# [protected]) that I took about 3 weeks back from the IDEA shop, C/O Ace Ventures Shop No 6 Neco Garden, Viman Nagar, Pune - 411014, [protected], ...I told Mr.Vinayak that he could cross reference the papers/docs on that number & apply the same to my number (#[protected])...he promised that he would look into it...Its been 3 days since that promise...

Forget all this...my worst fears have come true...since morning on this Sunday...I am unable to call anyone & nobody is able to call me...(Services are on hold error message)...So I got fed up & decided to call my old friend (sarcasm intended) IDEA CARE...I relayed my story (of the SHOLAY fame) to the lady agent...who stated that she would transfer me to her TL...As I am typing this e-mail to you...I am still on hold, awaiting that tranfser & I am on hold for the past 57 minutes...Just wanted to check with you...should I disconnect the call now due UTTER DISGUST, ANGER, FRUSTRATION ET AL?

I am also a middle management staff from the same industry & i assure you that I have always been known to be escalation pally & willing to help customers by going extra SPACE miles if required...I have customer testimonials & print outs to prove that!

I have written this e-mail to you as a preface to the impending actions that I plan to underatke as a disgruntled, cheated, abused Customer...PLEASE ASK YOUR SYSTEM TO WAKE UP ...ELSE I AM FORCED TO GO TO THE PRESS (I am free lance journalist), LAMBLAST YOUR FIRM AS AN ADVERSE AMBASSADOR, FILE MY GRIEVANCE WITH THE CONSUMER GRIEVANCE REDRESSAL FORUM...As I understand the Consumer Grievance cell details for Pune are as mentioned below:


Under the Consumer Protection Act, a three-tier redressal forum has been set up at the national, state and district levels.
National Consumer Disputes Redressal Forum known as National Commission
State Consumer Disputes Redressal Forum known as State Commission
Disputes Redressal Forum known as District Forum

Address of District Forum:
Pushpa Heights,
Pune Satara Highway,
Bibvewadi corner,
Pune

Tel.: +[protected]
Timings: 10:30 am - 05:30 pm

AFTER ALLOWING ME TO GO LEGAL ON THIS ...YOU MAY VERY WELL GO AHEAD & SAY...

"WHAT AN IDEA...SIRJEE!"



No Thanks, but with regards,

Ravilochan.Vasuki
Abused IDEA Customer - #[protected]

I have recharged RS 300 from Icici from chennai to the gujrat mobile number [protected] of my friend.
Stil it has not been done. But in the Icici Bank confirmation Status it says it is success, Kindly please help on this and let me knew the status.
Please dont fool peoples like this, i[censored] r not able to recharge dont use this kind of activity.
Here is my Name and Contact Number, i[censored] need to know more give me a call.
My name is : Dilip
Number is [protected]


Payment details for Payment Id [protected]
=====================================
Payee Name : PREPAID MOBILE RECHARGE
Address : EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
City : MUMBAI
Zip Code : 400051


Customer Reference :[protected]


Payment Information
Payment Amount : INR 300.00
Date of Payment : 26/12/2008
Debit Account :[protected]
Payment Status : Success

Other Details
Payment Remarks : 0314

My idea cellualr mobile no is [protected]. I am getting worst and unnecessary phone calls and sms from idea customer care center. kindly stop this harrasement.

hi
my name is kunal from new delhi.when i bought idia usb net setter they told that this is the best in market now its been week or so.now the speed is pathetic i was wondering why they are having wrong word with borrower is this way to handle borrower
if not possible they need to shutt down there network..

Dear Idea Team,

You have got a wonderful team customer executives
the way resolve the problms are amzing.
a greaat example i will like to share with you:
Ce will u hold line for some time:
wile on hold he asks his felow companian abt the problm wht to do anthr one says ask th custmr to visit th nearest idea outlet or ask him to submit th documents and so on.

it was jst shoking to here frm the CE tht we cnt do any thing u hv to visit nearst idea office. whn custmr visits the office story is th same.

wht ht hell thy r doing thr.

I’ve been using pre-paid connection [protected] for the past 1-1/2 years.

on december24/2008 evening an executive who pretended to be from IDEA came to my house and told me that my no. is selected by company (IDEA) and some special scheme is being on-passed. He explained me the package and told to submit following:

1. Photo identity
2. One photograph
3. Rs. 600

He took 2 & 3 above and said Photo identity is not required as it was already available in the office. (IDEA) Before leaving he gave a money receipt (attached for ready reference) and confirmed that scheme will be activated within an hour.

But till now hours no SMS is received and these executives have not yet called back also. When I tried to call them to know the status they are disconnecting the call.

The names of the executives are;

1. (who called & coordinated the meeting ) [protected] //[protected]
2. Abhishek (who came to my house to collect money) [protected]
I am writing you this mail after understanding that I am CHEATED and request you to intervene into the matter. Based upon my complaint you may also take up with appropriate authorities to catch hold of these executives, so called from IDEA.

sir/madam

kindly cancel my ringtone as simply my money getting deducted every month my no:[protected]

Dear Sir
Mujh ko mera 12dec ka bill abhi tak nahi mila hai. Please send my bill on my e-mail id my nomber [protected]

i m using idea Postpaid from 3rd Nov. 2006, but from last 4 months i m facing many problms and i have complaint many time but i m not getting a permanent solution. i m calling on an ISD no. and my call is getting connected without any ring and it start ringing after 8-12 seconds, means they are charging 4 air teriff and after all this i m not able to talk to that person and they are charging for that too, i have checked all my itemised bills.
so not finally i requested them to settle that amount but they are saying its not possible. same thing i tried from my Relience Mobile but there is no problm like that. i told them all n requested to meet and told i can call infront of you but they r not ready to meet bcoz they are in fault. so plzz help me out.
Thanks,
shailendra shakya
[protected], [protected]

I am Shiv Shankar and I am a subscriber of Idea Cellular Pvt. Ltd.

My cellular Number is [protected].

On my phone, I have request for the DND Service and the same is activated from last 3 to 4 month.
But still, I am getting calls and SMS from the different business vendors.

The nature of my job does not allow me to pick any call or any SMS (that is why I have activated the DND service)

I have called to the customer care service of Idea Cellular Pvt. Ltd., and nothing has been done till date.

Sir,
Please Details of Idea Cell No. - [protected]
Incomeing Call & Outgoing Call Information

i am extinng customer of idea mobile company my post paid mobile no [protected] idea can charge rs 150 two times in month of dec 2008 on date 13/12/2008 call from customer care to me we have activate your idea tv with all channels i am iagree with her and i am allow to her for activate my plan of 150 per month but same day i am call in customer care for information about idea tv customer care representative tell in idea tv has only news channel so i am not intersted in idea tv so tell to customer care representative ple deactive my idea tv service she tell me in this time i am not take your reqeest now because server is not respondining i also call three four times in the day but she does not take my reqest and on date 16 /12/2008 i req in customer care so on this time he submit my req but in bill of nov 2008 i am shocked that idea company can charge me rs 300 for 2 month i can not use idea service not more one day so why idea company charge 300 ple waiver of rs 300 in bill of nov 2008 you ple action against idea company ple waived of rs 300 in my bill month of nov 2008