Idea Cellular Complaints & Reviews

Tata Docomo — inactivation of sim

my simcard had been inactivated as result of incorrect documents verfication. but even after submission of proper documents my sim has not been activated after repeated reminders, kindly let me know if that would never be activated, so that i could switch to new one asap

ashish
[protected]

Idea — Mobile Number Portability

Hi,

I have applied on 23rd Jan 2011 for MNP from Idea to airtel for [protected] number. But this request in inprogress state till date. Now i have again punch my number for mnp. Till now i don't get any call from idea or airtel. I don't know what is happening.

Please tell me the status.

Thanks
Ankit Jain
[protected]

Idea — number portability

I have raised a requsest for mobile number portabilty from cell one pre paid to idea post paid plan.but still i can't acceess to idea net work toda morning, also , I have lose my cell one connection,please do the needful as it affects my work.kindly consider this as critical.
thnks and regards
ARUN REGHU RS
[protected]

Idea Cellular — Outgoing blocked

I am Praful, Mobile no [protected],
My outgooing is blocked befor 24 days by idea cellular,
I have paid my out standing amount of 300 Rs (Approx), and requested them to unblock the out going calls,

They didnt respond to it,

Then I applied for no portabilty , in line with this a service person from Idea called me up, and didnt repospond properly.

I have contacted the local Idea shoppe, they also have requested in my favor.

Still no progress.
Still my Outgoings are Blocked.

Request you to help me out in this regards,
My Mail ID is : [protected]@gmail.com

Thanks
Praful Bonde

Idea ! — Wrong deduction of moner from account

I am exiting customer of Idea cellular , Last month company activated a caller tune without my permission and deduct moner from my main account, which i was de- activated without any refund they de-activate the same. But as on 20.01.2010 once more time account debited with aroud 30 Rupees. when I talk to Idea customer care they reply the deduction made due to caller tune, I asked him that i have no any active caller tune.but he refused and said it was done for the same and put off my call. What can I do for that????

hello sir....this cellular conmpany IDEA is a big cheater...i feel to abuse it..they deducted my 250 rs. balance ispite i didnt make any call or did mgs...i dont seem to understand...customer care are not even providing me the details....plz take an action....250 rs balance is a big concern...thanx..
name Razmi Rizwan
NUMBER [protected]


take an action sir..

Idea — wrong deduction

hello sir....this cellular con pany IDEA is i big cheater...i feel to abuse it..they deducted my 250 rs. balance ispite i didnt make any call or did mgs...i dont seem to understand...customer care are not even providing me the details....plz take an action....250 rs balance is a big concern...thanx

first of all i would like to tell each and everyone who read my complaint than don't ever take idea gprs services ever. They not only charges for that but also stole our money. They are the biggest thief. I have activated 95 Rs plan on my cell 4 free internet surfing for 1 month,but instead of that these fools wrongly deducted my money 40 Rs. Firstly they agree that they have wrongly charged me and gave me a complaint number, but after that they are just telling that they can't return my money back. I have the msg in my cell in which they told me to return my money back. My cell no is [protected]. I know that this amount is less but the company has lost its faith. They are just fooling their customers.

Hello sr. i am a customer of idea from last 2 years and my number is [protected] But now from the backend of the customer care they activate my VAS service without my any activation request and they will charged daily 5 rs for that service. then i call back to the customer care and i talked so my executives (vivek, mohd,diljeet) they cant give me the right suggestion for disactivate this service. They told me only one thing we cant disactivate this service. In this 2 week i lost my 75 rs for wrong deduction. So i want my balance back to me. They have to pay for tat why should i. Idea executives are fool. They are blind and mannerless also.:confused

Pllease help me......
regards....
Manoj kumar
[protected]

ya vikas is right, I am from pune, just 2 month before I have changed my service from vodaphone to idea. but there 3g signal is not available most of the time. call is cutting off in between. and they are doing lot of deductions which actually I have not subscribed for. they are renewing it also without my permission. when called to customer care the lady is behaving like she is doing some favor. this is not the matter of rs 2 or rs5. u urself calculate if they have deducted rs2 from there 10l subscribers so they got rs 20l u urself can imagine how big money they are making. this is also a cheating. I know if even I change my service provider nothing is going to happen with idea. but at least I'll change. I have better experience with airtell same thing happend there but within no time they have refunded my amount with proper response. thanks u have given me such services for 2 months.

With due respected I just want to inform about wrong deduction & want clarification about these . So many times I have contact to Customer Care but I didn’t get any information. Some details about my wrong deduction are given below.
1) I have Recharge with GPRS Pack 98Rs (1GB download free) on 14/9/11 at 7.40pm & I have got a message of GPRS activation at 7.58pm on 14/9/11.
2) I have recharge with 400Rs for main Balance in my idea account on 14/9/11 at 7.50pm. after Recharging I have checked my account I have got 400Rs.

A) I want information about wrong deduction from my idea account . After Activation at 7.58 pm on 14/9/11. I have used GPRS service at around 9.15pm on same day after using GPRS I have checked my account I found my Idea account is nil only 0.26paisa balance. I have contact to customer care but they didn’t give clarification. I just want to know that If they are given activation message then how the balance are deducting.
B) Another deduction has done from my idea account for ‘Desi Tashan’ Pack 20Rs weekly I have contact to Customer Care but they said no such Pack is active in Your account then how they are deducting money from my account. The money is deducting on 17/9/11.

I Just want Complete information & Account Detail .Iam using idea service from Last 8yrs & If these type of problem exist in future Then really Iam very Sorry to continue with you. Please refund the money (400Rs) as early as possible.

I have given complaint to idea nodal officer but they also not give any feedback.please check these complaint and provide neccesary feedback.

Madhorao Nagpure
Mob No-[protected]

I understand and agree with your frustration. What you can do is lodge a complaint with TRAI (Telecom regulatory authority of India) regarding this issue. I'm sure you'll find help.

Idea Cellular — Outgoing is barred after bill payement in advance

I am using idea postpaid corporate connection.I made my bill payment in advance before due date. But idea cellular has barred my outgoing call when i called customer care they are telling that your payment is not reflected in your account but my bank account statement is showing that bill amount is debited. Every time when i call customer care they are telling that we are working on the issue.This is not my fault.It is failure of idea payment system.

Birla company — my mobile outgoing charges are increased

i m using airtel old govrnment card . my outgoing charges r
airtel to airtel =10 paisa
airtel to other =30 paisa
airtel to landline=1 ru



but before 3, 4 months my mob charges was autometically increased, evevn i was goin 3 to 4 time in airtel gallary also but they will not able to help me, they said me give a complaint on airtelindia.com
so plz try to tck my complaint early
tc a good action against my complaints because i would like to be customer of airtel.


Nikhil.a. khairnar

Idea Cellular — NO REFUND OF DEPOSIT MONEY EVEN AFTER 10 MONTH

Dear Sir

I am Chadrakant pandey from NTPC Korba chhattishgarh, , , i had taken the Idea cellular in oct 2007 from korba.
and due to companey compulsation i have to choos BSNL coporate connection.
i had disconnected the number..and requested to refund my deposit and extrabilled amount.
for last 10 month i am calling idea persons from korba to raipur but nobody is ready to pay attention.
after frustation of last 10 month i bound to make complaint against idea...and request u to please help me and take neccesary action against this type of derogatry bahavior.

CHANDRAKANT PANDEY
ENGINEER -NTPC KORBA

Idea Cellular — I haven't subscribed-but charged

am Ravi KUmar with idea post paid number [protected].

Today [1 st january 2010] i got an sms IZ- 55456 stating

'YOUR SUBSCRIPTION TO TRAFFIC ALERTS TRY & BUY FREE FOR 2 MONTHS HAS BEEN ACTIVATED. DAILY CHARGES APPLY. THANK YOU!'

Later onwards I am getting some messages regarding traffic in delhi from ID - 55456.

But, I havent subscribed to any such kind of services at all. I dont know why I am getting these messages.

I applied for 'DONOT DISTURB' on the idea web site and the corresponding matter is like this

Dear Customer, your request has been registered and the unique reference number for the same is 93870558. You will receive an SMS from us confirming the action taken on your request.Please quote the unique reference number mentioned here, in case you require any further detail on this in future

I dont want these messages. Please stop these ones. Please avoid such messages without our concern.

Ravi KUmar

Even i was also surprised, same this happened to me as well. even i am very much disappointed by this strategy of Idea to increase their revenue.

Similarly two months back they activated caller tunes on my number and i ended up paying suscription fee without any reason.

Even i was also surprised, same this happened to me as well. even i am very much disappointed by this strategy of Idea to increase their revenue.

'YOUR SUBSCRIPTION TO TRAFFIC ALERTS TRY & BUY FREE FOR 2 MONTHS HAS BEEN ACTIVATED. DAILY CHARGES APPLY. THANK YOU!'

I also got the message 'YOUR SUBSCRIPTION TO TRAFFIC ALERTS TRY & BUY FREE FOR 2 MONTHS HAS BEEN ACTIVATED. DAILY CHARGES APPLY. THANK YOU' from ID-Traffic inspite of DND already activated on mobile.

There is no way to respond back or do anything about these messages.

If anyone knows how to stop these irritating message then please post here.

I too am facing the same problem in my prepaid connection. Not only traffic alerts but also some stupid contests for which they deduct Rs 3 and Rs 5 every day. This type o[censored]nethical behaviour was never expected from a Birlas owned Company. Why is the TRAI a silent spectator???

Idea — service barred

I recently got my number ported from airtel to idea. But they barred first my STD calls and then messages saying they again need some verification proof.. After giving verification again they said it will be activated after 24 hours. now even after 2 days its not yet activated and now they saying it will be activated after 4 more days.

Customer Code: 1.10028422 – A/c. No: 28422 – Cell No:[protected].

Dear Sirs,

I have been a loyal Idea Cellular post paid customer since the time of Escotel way back in 1997. In all these years I have never ever been late or defaulted payments. If you have the records you could check it out.

Since October 2012 I have a dispute over an issue, created by your customer care personal, and, due to no fault of mine. Let me narrate the matter step by step:

1) On[protected] I bought a Blackberry mobile in Mumbai since the Samsung Mobile I was using was a rogue cell.
2) On[protected] I telephonically contacted your customer care (Kerala) enquiring about the lowest Blackberry package. He told that Rs.99.00 package was the lowest. I clarified this repeatedly since he seemed quite unfit to be a customer care personal evident from his voice, mannerism and haste to end the conversation. Each time he said Rs.99.00 was the lowest, and, I told him to activate the same. I think it got activated on 25-9-12.
3) I returned to Quilon on 28-9-12. I had not started using the package as I had to understand the functions of Blackberry phone.
4) My billing cycle is 14th of the month. I did not get any hard copy of the bill for the period 14th August to 14th September and14th September to 14th October in spite of repeated request for hard copies. I paid Rs.300.00 in September based on your SMS, and, in October was shocked to receive an SMS that my bill for Sept./Oct was Rs.1315.00. My bills rarely exceeded Rs.400.00.
5) I checked with your Local Idea Cellular office and was told my bill included the BBP charge of Rs.399.00 for 2 periods. I was under the impression it would be Rs.99.00 only. When I contacted the customer care again directly and through the local office I was told that I would be given a refund of Rs.399.00. Even though I was not satisfied. I paid Rs.1000.00 on 30-10-12 presuming the promised refund would take care of the balance Rs.300.00.
6) I left for Poona on 5th November and was shocked that on reaching Poona my phone was barred (incoming & outgoing) for non-payment of the Rs.300.00. I was entitled to the promised refund and barring the service was a gross insult and injustice to a loyal customer who has an impeccable record of timely payments. Besides, you have a Security Deposit of Rs.4000.00. What is this deposit for? For a paltry Rs.300.00 you treated me like a criminal who needed to be harassed & punished.
7) Your actions were totally unwarranted, unfair, improper, especially since you have my money in credit by way of the promised refund and Security Deposit. I could take up this matter and seek legal redress for your actions, the inconveniences, etc, created by your unfair treatment and harassment mooted out to me. Besides, I am tempted to discontinue with you and move to your competitors who I am told respect their customers and offer gentlemanly services.
8) The outgoing service in not yet restored, in spite of repeated requests by your local office. I kept getting SMSs that I now have to have to pay Rs.665.00 immediately even before the billing period was over and bill sent to me. Why?
9) I have now received your hard copy of the bill for October-November 2012 and am once again shocked to find I have been charged for Blackberry Package even though it was cancelled in October itself through your local office. I have also been charged Rs. 100.00 for late payment – an absolutely absurd action.

10) I now demand the following from you:

a) Full refund of all the 3 Blackberry package amounts charged.
b) Cancel the Rs.100.00 charged for non-payments.
c) Since service to me was barred you have no right to charge me for the period of barring even for my classic plan.
d) Adequate compensation for the unfair treatment, the inconveniences and problems created thereon, mental torture, insult and hardship I was subjected to, all because your customer care personal mislead me or was totally uninformed or unfit.

I await your favourable reply in writing.

Regards/Shabbir A. Tayeb.

Idea Cellular Ltd. — mobile services discontinued

My mobile phone no. [protected] has been made disfunctional i.e. services closed for non payment of bill dated 19.1.11 for Rs.265.15. I have paid the bill on 1st February 2011 vide SBI Pay order No.[protected] dt. 1.2.11 for Rs.265/- and the same has debited to Banks account on 4/2/2011. However, I have not got reconnection back despite personal request and providing the details on phone and in person. Please look into the matter.

I got duplicate sim for the mob no [protected] on 10 Feb 2011 from Idea customer care Mahipalpur, New Delhi, however repeated complaints made by me, the SIM has not been activated till date. Please clarify the same and activate the SIM please.

Idea Cellular Ltd — documents

Dear sir/madom
My daughter is using Idea cell for the past two years.Suddenly today afternoon company has disconnected her outgoing calls .When we contacted customer care they told that documents are invalid which they realised after two years ??????
cc people are very rude and un friendly

Idea Cellular Ltd — Service Discontinued for Documents

Idea customer from 1996-97 with POSTPAID connection till 2010. Switched over to PREPAID service for convenience after submitting all the documents. I used the cell No
for 4months or so.then services discontinued for NOT providing the documents.Again the
documents were submitted thru Kothrud franchisee. Services restored after 10 days or so. Again history repeated after 3to 4 months and since then till date the services are
suspended to my cell no. I had another prepaid connection in my name being used by
my mother.There also I had same experience so I switched over to VODAFONE.

Now I want IDEA CELLULAR to restore the service to my cell NO [protected] so that
I can start using my no. They have at least 3to 4 sets of original documents with them.

Kindly look into the matter.

Dear Sir,

If I dial the no.. the tape played is...The services to this no are temporarily suspended...Which
I have been hearing for more than couple of months. In my opinion, Idea Cellular should hv some communication before recycling the number owned by me for more than 15years. Problem is you are NOT treating your customers fair. To follow the rule you dont hv to harass your customer.
Rules are to be followed in spirit...Avinash..
I again request you to restore the NO which is not allotted to anybody I feel...Avinash

Dear Sir,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, Netsetter number, and the type of Inconvenience you are facing. Also mention the token ID 205IC180398 in the subject.

Regards,
Idea Cellular

Parth Rastogi exactly what you said..
"idea netsetter is fruad its speed is 2-20kbps and they say 260kbps"

Friends please don't buy this fruad net service.

i m parth rastogi netsetter number is[protected] token id =205IC180398

idea cellular /netsetter payment — payment already paid

similar complaints (use comments} already send in change my account by me please go through it and just guide me

IDEA Company — BILL PROBLEM

Dear Sir,


My self Ravinder Singh and i am using IDEA no. [protected] from more then one years and i have applied for E-BILL facility from the begning. but till date i have not get any mobile bill at my mail not for even a single month and i have cal u to your customer complaint no so many time but i have not get your any reply after that i went to your office which is near to bela chowk ropar and i made a written complaint to you , Now this month i have got a call from your side to deposit RS 525 BILL but when i asked to your executive about my problem for not got my mobile bill .After with out solve my problem your company has barred my calls.

With out my Bill Statement how can i deposit my bill. Kindly solve my problem

Regards,
Ravinder Singh
[protected]

Idea Net Setter — bill problem

sir i have purchase a idea net setter on 12th of october on 14th oct it stop working then sir i have went idea shop were i have purchase the device they are telling that i have start the device on that day only after 25 th they are telling that your bill 8245.43 Rs .sir i have taken the plan of 450rs for 1.2 gb so sir please solve the problem ..

Prepaid connection — sim card registration faild

Respected Sir,

I am maninder singh, my airtel SIM CARD REGISTRATION IS FAILED so please activate my sim.sorry registration failed mobile number is [protected].


Please action do for my complaint sir.

Thanks & Regards,
Maninder singh

Hello,

hi this is savitha am now in kuwait and its roaming and my idea sim card registration failed due to no network. So please help me and re registered my sim bcoz its so useful and people cannt contact with me due to this.


Reards,Savitha

Dear Sir,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile number, and the type of Inconvenience you are facing. Also mention the token ID 205IC180379 in the subject.

Regards,
Idea Cellular

I have baught new SIM card(M:[protected]) of Idea Gujarat on 11th of December.
Today it is 15th December. My SIM card is still not activated eventhough i have provided all the necessary documents at the same time when i have purchased SIM card.
I am too much disappointed with this kind of service.
Please do the needful.
My alternate number is [protected].

this is abhilash my num is [protected] the issue is that "SIM CARD REGISTrATION FAILED" why this my alternate num is [protected]

I am akhil, my IDEA SIM CARD REGISTRATION FAILED so please activate my sim.I was not using idea sim for months.

Please rectify my complaint

Thanks & Regards,
akhil

Idea Cellular — CHEATER STAFF

I took a new connection from sales executive with the number <[protected]>. But the number activated for me was different than the above. This was not at all acceptable to me as I had strictly asked for the number of my choice from the sales preson. One week follow up with the CUSTOMER CARE & the sales executive was not friutful. I had to mail the complaint to Mr. Nirmal Parekh of Idea - Mumbai & to care mumbai with necessary evidence & expressed my intrest in using the IDEA service with the condition that the number booked for me is activated. Idea people called me assuring that the wrong number activated will be deactivated and would provide me with the above number once the series is launched. But the connection was not deactivated & i recieved first bill for the service which i did not use at all. Agian i mailed to both Mr. Nirmal Parekh & Care Mumbai giving earlier mail correspondence refrence & asked them to deactivate the connection. Mr Parekh & Mr. Arvind Joshi both failed in resolving the problem as to my surprise i recieved second bill. Also the above number booked for me was alloted to some other person. These inefficient people are really spoiling the company's name in market by giving false assurances to the customers & fooling them. IDEA CELLULAR management should recruit capable & responsible people.

I am also facing the same due to some filthy representative. Trying to resolve it else will move it to civil court for trial and compensation.

Biju sir, your approach was correct, same thing also had happened with me in 2004 where I was given bal of 150 against actual bal of 75, but in later comming months bill went increasing manifolds upto 1200 where I had not option rather than going to prepaid, prepaid mobile in India is meant to Cheat the customer & enjoy at their own dicretion. I[censored] are going for call details they are always ready after you have paid for it, but bill given to you is full & final binding. Employees are given lucrative offers to cheat common mass unknowingly which credits them as salary, incentives & bonus etc.
Anil Tiwari, Chattisgarh

The agent code no: is 40056.he is working in hadapsar area of pune.the name he gave us is yogesh and his cell no:[protected] which he never picks up.

Idea — Call from ISD code +92

I got a call from no. [protected]. I learned that ISD code +92 is the code for pakistan. I wonder how my no. became available to them. Please look into the matter.