IFB Industries Complaints & Reviews

I had purcahased a Washing Machine from IFB on 27/04/2008 from dealers in Dhanbad .From the date of purchase the machine is not functioning properly because the machine is defective but the Company has not taken any step to change the machine they repaired it upto the expiry of Warranty period and after the expiry of Warrany period on 27/04/2010 the machine has become permanently out of order and company is not taken any step/iniative for this defective machine.

Soma Nandi
D/13,C.C.W.O. COLONY,SARAIDHELA ,DHANBAD,828127

Sir

I am very sorry for telling that iam very much dissaoppinted with your machine .while working some times it will stops as a sudden .water flow is not correct. it is just 2year of period.when we were planning to buy one wshing machine my sister suggested me to buy Samsung because there is no complaint of machine even after 5 years.but that time i thought that ifb is the best i brought it .but now i am worrying about my decision

Hi Sir,

We have purchased IFB washing machine Model # FL SENORITA DX Serial # WTSENDXB 055612 from Vasanth & Co.,(Choolaimedu branch Chennai )Bill no # [protected] Dated on 14th April 2010 in the name of Mr. Arvindh but the material was delivered to us on 4th May 2010. Person from IFB came for demo on 2nd June 2010 and found that the machine is DOA as this machine is used in Vasanth & co as demo unit(this was accepted by Mr.Kuppuraj (Branch Manager Vasanth Co, PH # [protected]). There was no warranty card & user manual guide inside the package. We have complain regarding this in Vasanth & co and also registered complain in IFB site: permanent cust no # 2303550 and complain no # 108913. When Vasanth & co was about to change the machine on 4th June 2010 Mr.Kuppuraj (Branch Manager Vasanth Co, PH # [protected]) has received a call from local IFB service manager Mr.Thirugnanasambatham stating that this issue will be taken care by IFB and not to replace the machine. On the same day Mr. Dhanasekar([protected]) & Mr.Thirugnanasambatham([protected]) visited my home and saw the machine condition and stated that they will replace the machine within 72 hours. But still now whenever we call them daily they are requesting for one more day but we haven’t got any conculsion for this issue yet. As of now we have spoken to 3 persons in IFB Mr.Dhanasekar, Mr.Thirugnanasambatham and Mr.Siva Kumar ([protected]) but very poor response. We have paid the full payment and keeping the unit as dummy. Is this the service support you provide to the customers???? Totally we have lost the impression on IFB, because it's been almost 2 months since we registered the complaint with IFB. Requesting you to treat this as most urgent and do the needful as soon as possible. Expecting reply from you at the earliest.

Arvindh,
[protected]

I had purchased a Washing Machine (Top Loading) from Dealers in Dhanbad on 27/04/2008.The Machine was defective from the date of purchase and since the date of purchase the mechanic of the IFB repaired it every 7/15 days but the Company has not taken any step inspite of our repeted request to Mechanic to Change it. The Warrany period of the machine is expired on 27/04/2010. The machine is Out of order and required heavy investment. The Company refused to take any step and Company want to change the machine with a tiny discount.

IFB Microwave's buttons are not functioning properly. Please register for service. our contact number is: [protected].

S.Vallirajan
Chennai

I bought Elena DX in March 2010 from vasanth & Co, chennai.

The machine started to give problem from 20th May . To bring the service person to my house literally i need to make 5-6 call, when first service person came he change some parts and said machine will work, likewise IFB service persons came 6-8 visit in one month span (after 50 -60 phone calls totally in that month) still they could not completely solve the problem. Every time it is like hell to contact the IFB service person for the service.

One of the service person gave some IFB cleaning powder for cleaning the machine, after using that my drum color totally changed.
For the one month without washing machine my wife suffered a lot.

Service is very poor. Hereafter in my life i won't buy any IFB products.

Please don't buy the IFB washing machine and get yourself in to hell.

M/C Serial no-45736 date of Installation-17/06/2008. I have complained on Toll free no[protected] several times from my land line number-[protected]. But on every occasion they asking my mobile no ([protected]) ,which i conveyed to them they are assuring within 48 hrs. our Mtce.People will contact with you.But it is very much unfortunate that the sevice of a leading company like IFB is so poor.Please do the needful if possible.

I have been using the IFB washing machine for the past 2 years and is still under warranty. 10 days before, it did not function properly. I registered a complaint through the general customer care number and they replied that it will be attended within 24 hours. Whenever I call I am getting the same monotonous reply but my issue was not fixed. Somehow I got the Chennai office number and contacted them.After speaking to lot of officials they sent a mechanic who did not know anything about the product I suppose. We gave the complaint as motor not running. The mechanic came and said the Capacitor is faulty and took a day's time to replace it. Still the machine did not work. Then the mechanic informed me that the motor might be faulty and needs to be replaced. He also said that he will check if the motor is available in stock and will come with the motor. Like this, two days went away. The issue has not yet been resolved nor the mechanic has contacted us. Its 10 days now since the issue began.VERY VERY VERY POOR, WORST,HORRIBLE service by IFB. Despite staying in a Metropolitan city, the service is really poor. What about rural areas then!!!! Is there any higher official whom the consumers can contact regarding this? I have posted this to alert other consumers to refrain from buying their products and also for a solution to my grievances.Kindly help me with this.
Representatives with whom I have spoken with and other details are as follows:

Model Number:AW60-9021
Complaint Date :07/06/2010
Complaint number-4608164
Officials whom I have contacted:
Menaka, Suresh, Madan[protected]
Thiru-[protected]
Srinivasan-[protected]
Mechanic who visited- Manikandan on 10th and 11th June 2010


Complaint number-4608164

I have been taken for a ride since apr 12,2010 on a complaint #4375791 one guy from sai enterprises came after one month and said drum problem need to replace it!! after that he never turned up, I was following the customer care number, no one really cared about my complaints, Its been almost month, none turned up finally one day they said sai enterprises closed and our complaints are going to be handled by some other company kailash enterprises at valasarawakkam, and asked me close the earlier complaint and launch a new complaint #4549083 for the same, after long chase for 15 days one day they came to our place and said its not drum problem its tub problem and after that they never turned up at all, I have been literally [censored]ed and taken for raid on daily basis calling customer care, then kailash enterprises, Chennai customer care etc., and daily i get only one answer, Service executive will come to attend you today ... no single day service guys turned up and i get false promises daily from customer care, service company kailash enterprises... I am fedup and I am going consumer court see why you didnt care for me for months... FYI info I am customer of your product since 1999... and all these 10 years I got very similar treatment with you even after paying AMC regularly every year...and I promise this is the last AMC amount paid to and last year to use your washing machine, I am going to throw it off and try getting some good washing machine from a good company who really care for customer....

We as IFB customer we are taken for ride even after paying AMC amount of 2K ... I request people not to purchase IFB products because their service is the worst I have ever seen, I am with IFB for past 10 year and same service level is maintained, FYI info at the time of renewal they even come daily dont fall prey for sweetened words of service executive, throw your IFB product and but better serviced company product ...

My Washing machineIFB Elite 5KG Aqua Energy Date of purchase 07.05.2007,was purchased from Fridge House Thrissur , the same machine was repaired earlier three times on 06.06.2008, 20.01.2009, 11.05.2009 , April 26, 2010 we informed fridge house that machine is not working , they said they will send there person to repair , but they didnt turnup , again we called on 29.04.2010 same thing happened till today ie.07.06.2010 no one came.

so plse look into the matter and do the needful

Water is leaking from the door. It's front loaded machine. kindly send your service man.

My father had invested Rs 5,000/- on 1st June 1998 with M/s IFB Finance Limited, Kolkata vide FDR No. LC/C/98/90980, which matured on 21/05/2000.

He had since sent various reminders but with no results. In the meantime, he also sent letters to the Company Law Board, Kolkata and The Official Liquidator, High Court, Kolkata but till date there is no response even from them.

Through this letter, I sincerely request IFB Finance to make the maturity payment (principal amount with accrued interest) to my father at the earliest. This was my father’s hard earned money.

Regards
V.K. Kukkal

My complaint pertains to IFB Elite fully automatic washing machine bought in August 2006. Last year the washing machine was under Annual maintenance contract (AMC).

In May 2009, I faced a problem “Water would not drain out completely from machine after the washing cycle and some foul smell like wires burning came from the machine”.

As we registered a complaint with IFB, a technician came to check but declared that the machine was in perfect shape. His verdict was – no repairs needed, just keep using the machine. AMC was valid at that time.

So we kept using the machine with water not draining by itself – as told by IFB technician. Over the period the washing quality came down badly. Suspecting that there could be some fault with the machine (despite IFB’s verdict that machine was perfectly fine), I registered a fresh complaint for the same problem in April and May 2010.

The machine is not under AMC currently and IFB wants us to pay for the repair charges.

We assert that it is IFB’s negligence that they did not identify the problem when complaint was registered last year. If they did not carry out the repair work under AMC last year, then they should do it now – free of charge.

IFB accepts that the machine needed repairs in May 2009 itself but are not ready to own up the responsibility and get the machine repaired on their account now.

Aashish
[protected]

dear Sir/Madam,
we have been your customer for many many years. we take our AMC every year with the company through your representative. on 03/05/2010 we called your toll free number[protected] regarding a complaint. we were given the USER ID 803738 and complaint No. 4464149 stating that they will send a service engineer towards that. promptly nexd day an engineer came - diagnosed the problem - assured to come with some spares to replace and rectify on the subsequent day. but to our surprise none turned up for more than 15 days. we kept on calling the toll free No. and other contact numbers given by them. but no response at all. at last on 21/05/2010 another engineer came and diagnosed differently - again assuring to return back with some spares he left. there after no response at all till date. we are finding it extremely difficult to forego AMC and look for some alternative. under the circumstances kindly guide as to the next course of action whether the problem will be solved? or should we resort to the consumer redressal mechanism as the last resort? it is very strange when people are after us for the AMC - and going away from us during crisis. how long will it take bring the replacement parts? kindly explain to us please.
G GANESH

I lodged complaint on or around 10-5-10, regarding washing machine hardware is burst causing drum punctured, concrete blocks broken and causing loud noise and clothes getting soiled, so the machine is not in use since then. Experienced ridiculous response from franchisee as well as authorised dealer, I complained on customer [protected]@ifbglobal.com but no concrete action taken.

Difficult to fathom that within 3 years of purchase such fault may surface and may cost Rs 7000/- against purchase price of Rs 14000/-.

My plea with them is IFB should replace the faulty hardware without any cost.

P J Patwardhan (complaint no 4496740)
[protected]/[protected]

Pathetic Customer Service

I Bought IFB Microwave Oven from M/s Bansal Electronics Samana Distt. Patiala Punjab during the 2nd week of December 2009 and hardly used. Suddenly it was not working and I called service center many times and they said service personnel will come today but nobody has ever turned up and nobody care about the call.
The product is very much in warranty period. I even mail my complaint to the IFB customer care but got no response from there untill now.

I had initially thought that IFB is a customer oriented firm and bought IFB washing machine and Microwave Owen for a price of Rs. 35000/-. I have now realized that IFB is totally fraud company luring its customers to pay every year on annual maintenance contract and never living up to terms and agreements. IFB has outsourced its services to Sriram soultions, where agents don't know nothing other than scewing up working appliances and selling their accessories at exorbitant prices. I have spent another Rs. 4000/ on IFB accessories as Sri Ram solution agents informed me that my Washing Machine will not work for a longer period if I do not add the accessories. Only to know that I was cheated by some crap agents who earn their living by selling these accessories. Recently, I paid Rs. 800 as AMC fees to IFB for my contract on Microwave and the fees were just notional. My microwave is sitting with no use from past 2 months and every time IFB/Sri Ram agent visits my house he screws up my Microwave even more. I was given a contact number of IFB senior officer: Mr Srinivas who doesn't pick up any calls. Its a real shame that a company like IFB with great stature is so hopeless and sells worthless products at exorbitant prices. Their service is totally crap and I know for a fact that Samsung and LG offer great products and services at lower prices. My friend who had bought Samsung WM and MO with me is enjoying, as the products didn't even had slightest problems. Please do not buy IFB products as it is total worthless and piece of crap.

My IFB washing machine is under AMC and I am in chennai.In spite of the repeated request from the month of November2009, the services person had come once and checked up and informed that the bearing has gone and need to be replaced, he assured that it will be attaned with 3 to 4 days, till to day (14/05/2010) no action has been taken to rectify.Now the washing mechine is in complet stand still.My AMC expire in the month of August 2010, and they have collected the next AMC contract payment also, which start from August 2010.In spite of my reapeted calling Mr.Ravi Ganesh of IFB chennai, he is not responding to the calls.Also your authorised service agent M/S Classic Enterprises Mr. Guru is not attending to my telephone calls I am not able to under stand the reasons for this casual attitude.No hogher officials telephone numbers are available for the redresal.The last resort should be the consumer court.

i have been complaining about the worst wash quality of the ifb washing machine to the ifb officials. some have come to attend the complaint, but no solution. every they come they say some techinical problem, they attend the problem but no white wash of the clothes. recently, about 20 days back, one engineer has taken the sample of the banian which has turned its colour from white to blackish white. on enquiry they say that the sample banian is sent to the factory to analsyse .till today they is no response.

i am fed up with the machine and its wash quality. can they exchange the machine to that of my choice or refund the cost of the ifb machine that i have purchased.

deshpande.
[protected]

Poorest Quality, Highest Inefficiency and Awful Customer Service – synonyms for IFB?

Our Customer Care Ref No: 1564771

I bought IFB Washing Machine Executive Plus, 5Kg, Frontload model from Next Retail Shop, 4th Block, Jayanagar, Bangalore on 17/08/2008 though Bill No: 629305. Some technician on the name of IFB came and installed it.

The hell of problems that we had to face:
1. With in a Week itself, it started making heavy noise and shaking and skidding away the platform during spinning. When complained, after Two days, some technician came and told us to our shocking that the earlier technician did not install the machine properly. When we asked how come the other technician does not know how to install a washing machine when he came to install the machine? No proper response.

2. With in a few days, another problem – spinning is not proper and clothes are still wet even after a full spin at 40C. The irony of complaining and chasing started. After 4-5 days, some technician came and tried to do some repair. He checked drum, water connection, heater etc and could not understand which was causing the problem. Finally he left saying that you do spinning Two times !!

3. Then in two weeks time, door lock problem started. Again chasing…finally technician came and said us that he did not have the right spare part and he put a temporary part. After a near week, after some chasings, temporary part was replaced with a so called proper one.

4. Again in a few days, heavy thundering noise during spinning. Multiple calls to customer care and as usual no response. When I finally got hold of the lady manager and told her that I would approach Consumer Court, she sent one so called senior technician with a spare. Though knowing the model of my machine that guy brought so called Next Generation Tub and replaced the damaged one with this INCOMPATIBLE tub saying that right part was not available. First of all, how come in less than 1.5 yrs, a tub can go bad if IFB is not using the poorest material? Further, how come knowingly a service person fit an Incompatible tub?

5. Because of the incompatible front and back parts of the tub, all small clothes are getting stuck and torn into pieces. Even the water outlet is also got choked. Again, the nasty complaint chain and chasing the customer care with several calls on multiple days…the technician came finally and removed all torn cloth pieces from the filter and admitted that it was all due to the gap between the incompatible front and rear parts of the tub !!

6. Again the marathon of chasing customer care, so called managers and the business managers to get the repair done with a proper tub replacement. These reckless guys never bothered to respond to our calls. Finally, the so called business manager told me in his second call that he would get back to me in a couple of days on the repair plan – this happened in Feb’10. So far neither a call nor any feedback.

7. A few ref no’s of the huge complaint list: 37xxxx/2009, 384735/2009, 4086950/2010, 4112244/2010, 4158963/2010, 4216614/2010, 4250927/2010 and so on.

8. Some of the technicians visited: Jagan, Kiran, Srinivas etc

9. Some of ineffective managers talked: Purnima, Govindaraj, Michael


In summary, my experience with IFB:
• Cheating customers with the poorest quality products
• No response to customer calls and complaints
• Highly inefficient manpower with inadequate training and spares


I request the IFB Senior Management to look into the above my complaint and take immediate action by
• Either replace the machine with a new one
• Or Refund the money full and take away their useless machine


Look forward to having an earliest resolution.

Dr Ramesh Babu Nukala