Bosch Home India Customer Care
BSH Household Appliances Manufacturing Pvt. Ltd.
Customer satisfaction rating: 69%
Submit a Complaint
347
COMPLAINTS

Bosch Home India Customer Care

BSH Household Appliances Manufacturing Pvt. Ltd.

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Address
Arena House, 2nd Floor Main Building, Plot No.103, Road No.12, MIDC, Andheri East
Mumbai
Mumbai City District
Maharashtra
India - 400093

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
68
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34

Fax:
Fax:
+91 22 6751 8020  

Customer satisfaction rating
69%
Complaints
347
Pending
3
Resolved
239
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon08:00 am - 08:00 pm
Tue08:00 am - 08:00 pm
Wed08:00 am - 08:00 pm
Thu08:00 am - 08:00 pm
Fri08:00 am - 08:00 pm
Sat08:00 am - 08:00 pm
SunClosed

Bosch Home India related photos (49)

Bosch Home India Complaints & Reviews

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Bosch Home India — bosch front load washing machine - worst service

 rameshmani08 on Feb 14, 2019
My service request id is [protected]. I have made a call to service center on 7feb2019 for my washing machine as it was not getting switched on. The engineer visited my place and told some spare part is gone and it has to be replaced. Next day got a call and i agreed for the amount he told for the replacement and he assured he will order and get back to me. But i didn't get any response so i had called and he told he will order the replacement part. But for the past 6 days didn't get any response so i called customer care today. Now the engineer called and telling it will take another 15 days to...
Complaint comments  Read comments Complaint category Electronics & Appliances

Bosch Home India — about rotary hammer

 Jyotsna iti on Feb 6, 2019
We have a rotary hammer machine of your company. For the last few days we are facing some problems regarding that. The hammer bit is adjusting its position it self at only hammering position when used and also the bit is not interlocked with the chuck properly. We already repair it from the dealing mechanic. But the problem is as yet and they refuse to repair it.
Please give suggestion about the problem so that we conveniently used the product....
Complaint comments  Read comments [1]Complaint category Institutes

Bosch Home India — aquatec 100 service & spares

 Joju jacob on Jan 28, 2019
I had purchased bosch acqatak 100 few years back from metro cash and carry bangalore now the machine is not working i went to peenya authorised service centre and to my shock the explained that the company has stopped supply of spares for this model. The same i brought to the company representative mr. Kulkarni he too gave me another service provider contact who also denied service for this product. Now how can a company stop providing service and spares for their product which they release about 10 years ago.

So customers beware before buying any product from bosch from now on....
Complaint comments  Read comments Complaint category Utility Services

Bosch Home India — no installation call even after 4 days

 vasudevunuri on Jan 28, 2019
Unfortunately i bought a bosch front load washing machine from amazon india. There is no installation call from bosch till now. They simply sent one sms saying order id. But there is no mention of installation date or whom to contact for the same. Bosch service is really worst. Now i am worrying that what happens if something wrong in future with this product. Bosch service center is one the worst in kind....
Complaint comments  Read comments Complaint category Washing Machines

Bosch Home India — bought bosch dishwasher water leakage from the door side

 Sunitha Anbu on Jan 19, 2019
I bought a bosch dishwasher for my new house. From the very first usage there was a leakage of water from the doors.. Contacted the customer care regarding the problem and a technician was sent for the same and he said that the door is broken and he said he will send an email regarding this to the company and the replacement of a new machine will be done.. Its been three weeks since the technician visit no calls or contact or email from the service department.. Yesterday i got a call from the customer care asking about the feedback on the technician... How can i give a feedback for an unfinished...
Complaint comments  Read comments Complaint category Products & Services

Bosch Home India — issue with dishwasher [Resolved]

 Sweta davda on Jan 7, 2019
There is issue with my dishwasher machine detergent box no getting open during washing cycle since november. After multiple follow ups
The engineer visited home in dec month and then updated for replacement of the circuit
Post that on 4th jan again the team came to resolve the issue and confirmed that dishwasher box needs to be replaced and not the circuit

Its really difficult to reach the team as on customer care/email/phone they are not responding

Kindly help to get me response from the support team for resolving the issue

All details...
Complaint comments  Read comments [1]Complaint category Appliances

Bosch Home India — 1 month old dishwasher - doesn't work [Resolved]

 Ravikiran HV on Dec 29, 2018
Hi,

I have purchased bosch dish washer sms60l18in a month back.
It was working perfectly okay for a month and suddenly stopped.

Whenever we turn on the machine, it works for 18-20 minutes and suddenly displays "err 27". It never completes the program. On every start, we observe same issue.

After googling a bit, i came across post which says, err-27 is low voltage. Hower, this may not be true in our case. When dishwasher shows this error code, we turned off the dishwasher and turn on washing machine (With heat mode on - set to 60c), and it works...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Bosch Home India — dishwasher complaints [Resolved]

 Dhilipkumar Venkatesan on Dec 28, 2018
Hav bought bosch dishwasher in june. Dish washer is not working now. Have registered complaints a month ago. Service person told part need to be replaced. Waiting more than a month for replacing the part. Still nothing happening. Local customer cares also not attending calls.

It is frustrating even after spending rs.35000 for the dish washer not able to use it

Please do the needful asap....
Complaint comments  Read comments Complaint category Appliances

Bosch Home India — non fixation of technical issues or replacement within warranty period [Resolved]

 Deepakneha on Dec 24, 2018
I am deepak vaishnav, tax assistant, o/o deputy commissioner of income tax, ahmedabad.
My address is 103-block b, sakal -59 apartment, ioc road, near satyamev hospital, cahndkheda, ahmedabad
I purchased bosch 7 kg fully-automatic front loading washing machine (Wak24168in, silver) on 10/10/2018 with warranty till 10/10/2020.
This purchase is on emi basis.

My complaint is regarding 2 issues which were neither resolved (Fixed) nor my product got replaced even in warranty period.
First one is noise level and vibration issue which i noticed even within first...
Complaint comments  Read comments Complaint category Washing Machines

Bosch Home India — washing machine - current leakage problem

 amitjhs on Dec 15, 2018
Dear bosch service team,

Despite of several emails / telephone talks / whatsapp / personal visits, no resolution is provided for the mentioned complaint.

In between we are facing new problem with machine, that is leakage of current in machine, which may cause threat to my or my family member life,

It's is a big risk now. Also there is not significant response from your local office.

Can you please give an attention to my problem and solve it once for all,...
Complaint comments  Read comments Complaint category Washing Machines

Bosch Home India — faulty washing machine [Resolved]

 AmitMetacube on Dec 15, 2018
Dear bosch service team,

Despite of several emails / telephone talks / whatsapp / personal visits, no resolution is provided for the mentioned complaint.

In between we are facing new problem with machine, that is leakage of current in machine, which may cause threat to my or my family member life,

It's is a big risk now. Also there is not significant response from your local office.

Can you please give an attention to my problem and solve it once for all,...
Complaint comments  Read comments Complaint category Washing Machines

Bosch Home India — bosch refrigerator kdn56x1301

 jnnjl on Dec 15, 2018
[protected]
I purchased a bosch refrigerator from vijay sales, rohini on[protected]. The product was defective (The small vegetable box and ice box are difficult to manage and not at all user friendly, also the main door has no support so the door keeps banging) i lodged a complaint with vijay sales regarding the same. Even after repeated complaints and demands for return of the product the matter was not sorted and on this said date i was told by your co executive that nothing can be done. He even told us to go ahead and lodge a complaint in the company's consumer forum and was very rude...
Complaint comments  Read comments Complaint category Refrigerators

Bosch Home India — fully automatic washing machine [Resolved]

 Meenu wason on Dec 9, 2018
I have fully automatic front load washing machine. I registered a complaint around 3-4 weeks ago. Company technician visited once and told me they need to change a part, next day they called me that part will come after few days, after that no call, mail or technician came to help me out with this. Service and way of talking on phone is really pathatic....
Complaint comments  Read comments Complaint category Washing Machines

Bosch Home India — bosch refrigerator costing rs.50, 000 [Resolved]

 Hema Rajendran on Dec 4, 2018
My bosch fridge started to build up ice in the freezer compartment for a few months. I called an authorized service agent home appliances service centre, cochin. A technician came and said a fan and a sensor need to be replaced. The parts were ordered and it took almost a month to get the parts. It was replaced (Rs. 4, 500). After a few days the same complaint chapped and a still persisting. The same technician came and said a printed board has to be replaced. For this, we are waiting since september 2018. The fridge was working on and off all this time and has now completely stopped.
The...
Complaint comments  Read comments Complaint category Refrigerators

Bosch Home India — warranty product pay for parts

 Safith92 on Nov 28, 2018
Respected sir,
I have purchased Bosch AQT 35-12 Pressure Washer in Amazon.in on 29.08.18, with Six month Warranty.(Order ID[protected]. Washer not working on 14.11.18 call Amazon customer care, he said manufacture warranty claim only Bosch service centres. and call Bosch customer care .he registered service request (service Request ID CB11073) nearby location Pondicherry (260 Km to my hometown) service centre on INDUSTRIAL HARDWARE STORE . Pondicherry. Mobile [protected]. I'm going to service centre . first he said machine didn't work must change water pump, I told have warranty...
Complaint comments  Read comments Complaint category Appliances

Bosch Home India — service of faulty valve

 Deepak Anilkumar Mandavia on Nov 25, 2018
I purchased a bosch front loading machine on 04/12/2016 with sr no[protected]. This machine developed a fault near 5th of nov 2018 with the valve that controls water supply. I called bosch customer care and requested technician vist. The request was taken under warranty period and request id was [protected].
The technician visited on around 10th november 2018 and told us that new valve needs to installed and it will take a week time. He called me on 16th november confirming that he has got the new valve. But then he never came to install it. And on 20th november, i received a mail...
Complaint comments  Read comments [2]Complaint category Washing Machines

Bosch Home India — repair cost of front load washing machine

 Muralidaran r on Nov 17, 2018
Sir
After having registered complaint in consumer complaints a service person again inspected the front load washing machine and found that both tub and drum need to be changed along with belt and he mentioned the cost estimate rs. 11195 which is too much for a repair. He also mentioned about buy back option.
The washing machine warranty period is marginally over. I. E., after two years and the company's ultimate aim is not to fulfill service since the matter has been complained to you.
It is mandatory that the spares cost is to be compared at par with other companies then...
Complaint comments  Read comments Complaint category Washing Machines

Bosch Home India — dishwasher installation - unacceptable delay

 Prabhakar John on Nov 13, 2018
I have bought a bosch dishwasher from maharaja gruhavaibhav, shivamogga, on 05/11/2018 which was delivered to my home on 06/11/2018 without any installation saying a technician will come to install & will do a demo.

A technician came on 10/11/2018 at 01:00 pm, but on seeing that small extra fitting is required to water inlet, left saying that he will come 4:00 pm, but he didn't. I called him to say that i have the fitting and he can come. He said, he will, but no.

On 12/11/2018, i called him to remind. He said, he will call & come, but can't say the time. Unfortunately,...
Complaint comments  Read comments Complaint category Washing Machines

Bosch Home India — repair of front load washing machine [Resolved]

 Muralidaran r on Nov 12, 2018
Sir,
I have placed a complaint regarding non working of my bosch front load washing machine. A service person attended and taken the belt for replacement.
Even after three weeks no action from them. The service person with email id. Joseph. Rex@bshg.com replied the spare
Has not reached chennai. This is incredible.
Kindly take necessary steps to resolve the issue for their customer unfriendly attitude.
Thanking you,
Yours faithfully
J. Madhusudanan
[protected]...
Complaint comments  Read comments [1]Complaint category Washing Machines

Bosch Home India — display board replacement [Resolved]

 Bosch user on Nov 10, 2018
Bought a washing machine in 2012 and raised a complaint in first week of sep 2018. One person came and suggested to replace display board. Though i called them daily i am yet to get the spare part replaced even after 2 months. I tried to contact several other executives but i did not expect this kind of a delay from a reputed company on which we trusted and bought a product...
Complaint comments  Read comments [1]Complaint category Washing Machines

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