IFB Industries Complaints & Reviews

IFB 30C MICROWAVE OVEN — NO RESPONSE, CHEATING

Sir

I have purchased IFB Micro wave oven in a authorised dealer, M/s Vikek & co. and I have under AMC for the same on a regular basis. There was a problem last year and I made a complain on 4th December 2007. After 2 - 3 remainders a service man came and informed there was a small problem in the door knob and he would replace it in a day or two. To my surprise without rectifying the problem the case was closed and this was informed to on on January when we called the customer care number to know the status. So, again a complaint was made for the unrectified, same old problem. Till now it is not rectified

IFB is a very good company in providing services to the customers. They have fixed my microwave oven with in twelve hours after my complaint. All parts were genuinely replaced and I was fully satisfied with the technician's job.

Yes I agree with Prema. IFB is a company that cares for its customers in a unique way.

Its a horrible company and products are non sense. Service is almost extinct. Please dont purchase anything from IFB, else if you prepare to use and throw attitute towards the product. I am also awaiting for parts from IFB for my Microwave for Sept 2007 till date.

ABSOLUTELY HORRIBLE SERVICE

I had purchased a 25 lts micro oven from an authorised dealer (Bajaj Electronics) of Hyderabad one month back. I haven't received the product kit yet. There has been no product demo till now. I really dont know what to do with this micro oven..........

You all are requested not to buy any product of IFB.............I think the company should be closed at the earliest for cheating.....

i cmpletely agree wid Vaidyanathan..i hv recently purchased a microwave oven for rs. 11000 and vry sorry to say tht the service man are totaly inexperinced and unqualified...i am nt at all satisfied wid the product or the company service...i feel its a fake company..i wish they take some remedial action and see to it that the customers ataken proper care of..

i have thesame problem with IFB Microwave oven purchased in Jan 08.
within 5 months the motor was out. the service is horrible. never, never buy any IFB products, i told myself, i[censored] wanna stay sane for the rest of your life.

siva

NEVER NEVER buy any IFB products, thier dealer network is very poor, even customer support desk is worst they even dont bother to reply your mail.

I am a co-sufferer over the past month. I purchased an IFB Microwave, and within 10 minutes of first use, it tripped. On raising a complaint at the call centre, an executive came and agreed with the complaint, and offered replacement of spare (in a brand new equipment). I sought a replacement of equipment. I raised several complaints thereafter upon non-action.

Today to my utter disbelief, I understand that my complaint has been closed. Absolutely unprofessional and callous attitude towards customers, by the "big brand" IFB. My emails to [protected]@tvs-e.in have not evoked any response. Shame on TVS.

i really agree with what people are saying about ifb service as even im the victim...i have taken the microwave n is spoilt within 2 months n now no one is bother to take the complain

IFB MO,20sc2 — taking long time for repair

I have given a micro oven for repairing in IFB service centre on 29/10/2008.But till today ie 17/11/2008 it is not repoaired.Every time I call them they are saying it will be ready by next week.Pls do the needful.

Thanks

Mathew

I bought your microvave SR. no. 2705/09/01171 dated 23.12.07 vide bill no 7359 for Rs. 4990. We were out of station till June, 08 and after return, we have started using the equipment. However, since July, 08 it has started giving trobles. We lodged complaints No.2030128 dt 31.7.08, 2110941 dt 25.8.08, 2387080 dt. 5.11.08 and as on today 2456058. In prtevious coms., your mechanic comes and repair it but within two/three days it stop heating etc. In comp., dt 5.11.08 your mechanic had replaced the Magnet. However, it has stopped heating since last five daysKindly replace the defective equipment immediately or refund .

IFB Microwave Oven — microwave oven not working

I bought IFB microwave oven before 6 months,
model no of this oven is 23SG1S 1200 watts
S No of this oven : IFB2305/03/0474

this oven is not getting heate [ie] not working

I bought a IFB Microwave oven in jan 2008 and it got repaired in november. I raised a complaint and the company sent the executive. The executive on inspection informed that the board is out of order and will require some days since the spare part was out of stock. yet now no response from ifb.shame

IFB — Complaints on IFB Microwave

I have purchased a IFB microwave on 27 Oct 08 and it is not working since three-four weeks. Even after calling so many times (my ticket no. is 2491991 on dated 02 Dec 08)to IFB calling Centre, no Engineer has been coming so far. This was the first time i purchased IFB item and it is spoiled within a month from date of purchasing. Can someone help me about it.

I have also got a bad experience with IFB. My Microwave stoped working about one and half month ago.I booked a complaint with the Service centre (Request No. 2426217) and waited . After 10 days some one came to see it. After several calls he came again and said that the Input Transformer is faulty and he removed it and taken with him. After that, one month was no news .I repeatedly call the service centre but no use. I lodged acomplaint in their web site, but there was no responsethere also . Now Iam waiting for some miracle to happen. Local service centre is uncompetent and inefficient. From this we can make out the standard of IFB.

Ifb Microwave Oven — Please don't buy IFB Microwave oven

I totally agree with u. I raised a complaint for repair of my microwave on 15th December, I was told it would be attended in the next 48hrs. No one turned up. I called again on 22nd Dec, i was told someone would come in the next 2 hrs (at around 3 in the afternoon) no one came. Again I tried to reach the call centre, either no Respopnse or always busy. Finally i could reach them on 26th Dec. I got to know that my complaint was cancelled and the reason was, "CUSTOMER WILL CALL BACK CALL CENTRE". I was totally annoyed. The after getting all the blastings from me their manager siad it would be taken up as emergency call. Thier service guy came in sometime. He looked at the micriwave and siad that the problem( My owen was automatically setting the timer to 10, 20, 30, ..., 90 mins and i could not use it during that time) was due to voltage fluctuation and there is nothing wrong with the owen. This seemed very funny. All the struggle i did to get my oven serviced was just answered in 1 minute. It still continues to have that problem

I totally agree with u. I raised a complaint for repair of my microwave on 15th December, I was told it would be attended in the next 48hrs. No one turned up. I called again on 22nd Dec, i was told someone would come in the next 2 hrs (at around 3 in the afternoon) no one came. Again I tried to reach the call centre, either no Respopnse or always busy. Finally i could reach them on 26th Dec. I got to know that my complaint was cancelled and the reason was, "CUSTOMER WILL CALL BACK CALL CENTRE". I was totally annoyed. The after getting all the blastings from me their manager siad it would be taken up as emergency call. Thier service guy came in sometime. He looked at the micriwave and siad that the problem( My owen was automatically setting the timer to 10, 20, 30, ..., 90 mins and i could not use it during that time) was due to voltage fluctuation and there is nothing wrong with the owen. This seemed very funny. All the struggle i did to get my oven serviced was just answered in 1 minute. It still continues to have that problem

I bought an IFB oven in Jan 2009...and have been ever since waiting for a "live demo" as promised by the customer service representative of the shop I purchased the oven from. Can't believe that it takes 10 calls/repeated requests to the call centre (i'm always promised that some "representative" is on the way to my place for the demo!!) and yet not have anyone from the organisation coming over to organise a simple task like a "demo"...Wonder what will happen if I ever need assistance in the future on the working of the oven in terms of service!!!...

IFB...don't think thats a brand that can be trusted so easily!! BEWARE...

IFB — Poor Service By IFB , Don't Buy IFB Microwave Oven

I bought one IFB Microwave Oven 25PG1S on 1st January and the product stopped working within 7 days . Then lodge a complaint via their call centre. After one day one service boy came and found that fuse within the owen is not working. He told me that now the fuse is not in their stock and it will come within 2 days and within 2 days they will replace the fuse. But already 5 days gone till now did not get any service from their side. IFB customer care is not at all good. No one is picking up phone so I can't check my complain status also. So I would suggest every bode not to buy IFB microwave owen as their product is not good and at the same time service provided by them is horrible.

I have the similar issue with the Microwave Oven. Two of their executives visited my place and the first said that there was some issue with the wire or something, and then the second said the motor has to be replaced as it might have been damaged due to Voltage fluctuations!!!... The product is still well within the warantee period if not, he said it would cost 2, 000/- +... More than 4- 5 complaints registered... n still no reply or call back from the customer service... Pathetic customer service...

I don't even understand how these companies till survive in the market.

My microwave oven Modal No. 30SC2 is not working and I have also checked by professional technician. the transformer is burned so pl. send the service Engineer and repair the my microwave own.


Contact No. [protected]

CEERI Campus,
Pilani (Rajasthan)333 031, INDIA

My microwave oven Modal No. 30SC2 is not working and I have also checked by professional technician. the transformer is burned so pl. send the service Engineer and repair the my microwave own.


Address:
C/o Mr. A Mistri
Technical Officer E-I,
CEERI Campus,
Pilani (Rajasthan)333 031, INDIA

Contact No. [protected]

Microwave Oven — No serviceman came for demo

sir/madam,
I purchases Kenstar Microwave Oven, Model No. OM-25 DCE. Serial No.K9B002867 on 22nd March 2009.
I live in Vashi. I purchased this product at KOHINOOR in Vashi. I thought that we will cook food on auspicious day of Gudhi Padwa. But since 22nd March 2009 no service engg came for a demo. We called the concerned engg several times. Every time he promised to come within 2/3 hours but never came. If such attitude is shown towards a new purchaser, i very much doubt about their efficiency in attending the service call. Now we are repenting our decision to purchase the product from Ken star. Our Microwave oven is now perched on kitchen platform as it is as a show piece.

d.s.bapat

IFB oven — heavy noise while usage

i have purchased ifb microwaveowen from venus electronics Madurai before two months now heavy noise is comging while use the owdn i am tyring to book complaint at toll free no but this number is not connected and i hace given complaint to Madurai customer care no. but no response. please retify the problem. my contact no. is [protected]

My oven not working properely.

Microvave oven not working. ASHOK MATTA. [protected].

The Complaints Incharge of IFB

Dear Sir,
I want to draw your attention towards the HORRIBLE SERVICE OF IFB . I made a complaint of my Microwave oven complaint no 2873624 registered at your Lucknow service centre in March 2009, but I am soory to note that even after my repeated reminders at your service centre and also at your IFB service office at Lucknow no one has boithered to look into my complaint.If such poor service had been in my knowledge I would have gone for some other microwave company . Moreover I am surprised to bring that I have an AMC with IFB and even after that I am not getting service .Now I request you to guide me as to what step I should take so that my microwave oven again comes back to its working condition OR should I go on complaining at our unheard / unattended service centres.

This is regarding the IFB Microwave I purchased from Ambala Cantt. A product from a Company like IFB giving so many problems
which is to my great surprise.Itz giving weird noises and even the functioning is not proper.And also no one has ever came for the
demonstration which was told at the time of purchase. Why you commit such promises to customers which you cant fulfil ?? Itz just ur marketing
strategy.This is totally unexpected from highly reputed company like IFB. Inspite of so many complaints, no one has came
from service center to eliminate the problem.

my oven become fault.ticket no2920926.but no response.pls rectify soon.

Ifb Microwave Oven — Lid Not Working

My IFB microwave oven ( 205c2 ) is not working properly so I've registered the complaint last month April 09, and my complaint no is 2916867. I bought a IFB Microwave oven ( 205c2 ) in Feb 09 and unfortuantely it got repaired in March. I raised a complaint and the company sent the executive. The executive on inspection informed that the lid is out of order, now we are not proper tools so we come by next weak 28 April 09. Since then neither i am able to trace the executive .

Yes. I am also having the issue and don't know what to do. Their customer service is not at all providing the reponses.

I entirely agree with u. IFB customer service is hopeless. I mention below gist of my complaint lodged withem on 7th May 2009. Till date there is no reply. The feedback was given on their website and they are least bothered.
"IFB MICROWAVE OVEN MODEL-20SC1 WAS PURCHASED BY ME IN SEPTEMBER 2007 FROM BHOPAL. SUBSEQUENTLY I GOT TRANSFERED TO RAIPUR IN MAY 2008. IN SEPTEMBER 2008 I LODGED A COMPLAINT WITH YOUR CALL CENTRE AND ALSO WITH THE LOCAL IFB SERVICE CENTRE REGARDING MALFUNCTIONING OF THE OVEN. THE CALL WAS ATTENDED AFTER 0NE MONTH IN OCTOBER AND SOME MINOR REPAIR WAS MADE. THE PROBLEM WITH THE OVEN AGAIN RESURFACED IN JANUARY 2009 AND SINCE THEN I HAVE LODGED ALMOST 10 COMPLAINTS TO YOUR LOCAL SERVICE CENTRE AT RAIPUR AND ALSO TO YOUR CALL CENTRE AND THE COMPLAINT STILL REMAINS UNATTENDED. MY COMPLAINT REFERENCE IS 2136927 WHICH I GOT FROM YOUR CALL CENTRE 2 MONTHS BACK. I REGRET YOU ARE SHOWING TOTAL DISRESPECT TO A CUSTOMER CALL AND PROBABLY ARE LEAST CONCERNED ABOUT ATTENDING TO CUSTOMER COMPLAINTS. TODAY AT 3.40 PM I CONTACTED YOUR CALL CENTRE AND TO MY UTTER DISMAY THE CALL WAS DELIBERATELY DISCONNECTED. PRIOR TO THAT THE SERVICE ENGINEER CLEARLY INDICATED THAT HE IS NOT IN A POSITION TO ATTEND TO THE COMPLAINT. THIS IS REALLY A SORRY STATE OF AFFAIRS AT IFB. NOW I AM PLANNING TO SEND BACK MY MACHINE BACK TO YOUR HEAD OFFICE THROUGH COURIER SO THAT YOU CAN KEEP IT IN THE ARCHIVE FOR SHOWING TO YOUR FUTURE CUSTOMERS ABOUT THE POOR QUALITY OF YOUR PRODUCTS AS WELL AS UR USELESS CUSTOMER SERVICE.

REGARDS

DEBASIS PATRI
RAIPUR
[protected]

I thought of giving you feed back of your so called Customer Care Service

1) Last week I lodged complaint with 39004321 and got complaint number 311087
and was told that your technician will contact in 24 Hrs.
2) For two days no sign of you man so I reminded again and I was given his number as 32424624.
3) When contacted he promised to come following day.
4) Two Smartly dressed 'technicians' came. They must be 'Highly Experienced' as without even touching they said they have to takeit to Woks and it will be picked on the following day.
5) Again no sign for two days. When I rang up they said the part 'Door for Cover' was out of stock even in the factory as such it cannot be repaired as such I should buy a new one !!
6)When I protested they gave me number of their boss Mr Mitesh Jain[protected] whose number was continously busy.
6) Frustrated, I called a private service house. Can you believe- they promptly came and repaird. They said - nothing wrong with the door but the release clamps had to be changed

Moral of the story is NEVER CONTACT COMPANY APPROVED SERVICE AGENTS AS THEY WILL NEVER ATTEND TO YOUR COMPLAINTS

If any of the above complaints are still unresolved, please get in touch with me immediately as I am going to comsumer redressal forum to get justice in my case. That's the only way left to teach these people a lesson of their lives. Collectively we can, I am sure, make the company close its shop.

I purchased IFB Microwave oven through Time Of India Ad.last year. But after few months My microwave raised some problem. I submitted many complaints to Co. but nobody responded. After few days a executive came at my place and checked the oven and went away. Then again after few calls made by me another executive came, opened the Microwave & kept it as it is & from that day till now nobody came to recheck it even after many reminders. More than 3months have passed but Co. don't care about it. Now i realised that IFB is the WORST Co.. I even suggest others not to buy IFB products. Shame on IFB.

Very Very Poor Service

I purchased an IFB microwave in June 2009 but inspite of repeated calls
they have not given any cooking class. the mails are not replied perhaps
not attended either.

I bought a IFB Microwave oven in august 2009 and unfortuantely it got repaired in july. I raised a complaint having complain no 3261012and the company sent the executive. The executive on inspection informed that the PC is not working & will require to be a change & they will change withen next few days. I will waite for few days but they ware not come. After this I was again & again complain for the same & still now they came five times but they do nothing. Still my oven is not working. In last visit the compne executive told me that the moter was also not work so it was also required to be changed but they do nothing. Finally i was shocked yesterday that my complaint has been closed completely adn i raised a frewsh complaint having complain no.3357690

Its a shame for a company like IFB to offer such a poor service to customers

I am in anand and it will be great if someopne can provide me the top level heads number in IFB so that i can escalate this issue to top management.

IFB MICROWAVE-model 25PG1S — service engineer not visited

I had purchased IFB microwave through IFB website in march-09.same had delievered, but even after repeated request and mail no service engineer visited.It seems that IFB has a very poor response towards customer complaints.

IFB MICROWAVE — Pathetic complaint redressal

I had bought a IFB Microwave a couple of years back and had paid for the extended warranty this year. During the 1st week of August my Micro wave went out of order and then began my horrible experience of the customer service. I have been calling their helpline number numerous times and also have spoken to the Locak managers at Chandigarh but every time i get the same response.." We will call you back within 10-15 mins with the status" .. but that never happens.

Complaint number - 3365790

I have purchased the microwave-oven model :20SC2 booked in the exhibition at
BERHAMPUR, Dist-Ganjam, orissa. From the begining the Demo etc are given by the
under skilled employees of the local dealer "SWATI ENTERPRISES, Zanana Hospital Road,
BERHAMPUR ".Once I met your engineer who committed me to come to my house to guide
us on the use, but it was a false committment.

Now aftr the guarantee period the oven is out of order.Last three months I am not getting the service.It could not be repaired at my home.Now it is lying with the dealer for last one and half month .
The parts are not available.
This is a short of harashment/mental torture to the customers.The cost of the equipment is Rs.8000/-.It has not been used so much during the one year three months.
It is really shocking to get this type of service from a reputed company.
MAY I REQUEST YOUR CUSTOMER CARE DEPARTMENT TO LOOK IN TO THE MATTER WITH DUE IMPORTANCE .

Mrs. Mira Mohanty
Sree Swastik apartment, Bidyanath nagar
Berhampur, Dist-Ganjam, ORISSA

IFB/Microwave Oven — Problematic Machine; No Product Support

From the time I bought this microwave oven from IFB, I have been having issues. The Customer Call Center at Chennai is always busy and never reachable. Managed to reach the number accidentally during one of my trials after trying for about a year! The Service Engineer came, opened the machine and dusted it and claimed there were no issues. I took an AMC with the understanding that someone will anyway come and check after about a month due to the AMC....

Neither has anyone come so far, nor is the Call Center reachable and....

I AM CONTINUING TO HAVE THE SAME PROBLEM OF NO HEATING AND LIGHT NOT WORKING IN THE MICROWAVE!

I am logging this so that no one makes the mistake of buying IFB microwaves again. And think several times before buying any IFB product since there will be absolutely no product support from the Company.

Same thing has happened with us. The timer knob indicates digits other than time in sec. The service centre shop ( Krishna Sales Servive, Nadiad) subcontracted by IFB does not give any response.

It is really horrible exp.

OVEN LIGHT NOT WORKING.

i need plate for ifb microwave but no one is attending my call

IFB Microwave Oven — NO RESPONSE FOR REPAIR OF MICROWAVE

Dear Sir/Ma'am,

I (B L Bugade) want to logde a complaint with your company.

I have been following up with your company reresentatives over phn.on customer service#[protected] who give us mobile # of their staff, i am listing below the number whom i have contacted for the past one month

1)[protected] neeraj
2)[protected]
3)[protected]
4)[protected]
5)[protected]

Landline#'s

32583434
22948134
32233535


i have called them daily but no one has attended to my request.

I placed the first complaint# 3576254 in the last week of September 2009, for which a representative from your office arrived in my residence on 5th Oct and repaired the same.
They renewed my warranty for which i have paid Rs 1424. But in a couple of days it again got out of order, i again placed a complaint for which a representative arrived and advised us that some of the electrical parts had gone bad and would needed to be replaced.

Till then from that day i have been following up with the customer care excecutives and other representatives of the company for the same and every day i have been recieving assurances that it will be repaired the same day.

You are requested to look into this on priority and assure that it is reaired at the ealiest.

I am expecting a postive reply from your office failing which i have to adher to other measures.

Regards

B L Bugade

This seems to be a critical issue. May I ask Indian Consumer Complaint Forum to let us know what action they are planning against IFB. Suggest us if we can do something.

I entirely agree with u. For the past two months I am trying to fix the problem on the IFB micro oven, two exectutives came but failed in their service. It's horrible. I will never ever go for IFB company products. Its an useless company and shows apathy towards their customers.

I bought this fake microwave oven from IFB in July 2008. After 5 months of rare use, the box stopped working. When we lodged a complaint, this bogus company wanted me to take AMC with them. After having taken the AMC for a year, till date (5th Dec 2009), the company has not taken steps nor care to replace the motor which the technician (so called) had identified initially. Several calls to the call centre and the regional office in Chennai all went in vain. My complaint number is 1533477. Every alternate day I am following up with these guys, but no response. Having swallowed up my AMC money, this company is worse than those finance companies which had cheated its investors. I regret as to why I had to purchase this kind of bogus product. And seeing the number of complaints here, I only fear how the product could pass through quality checks and enter the consumer market. I think the company has paid enough kick backs and today recovering it through consumers like us. India is one country where this is possible. Had this happened to any one consumer in a foreign country, by this time the company would have paid dearly. It is very unfortunate for us to be ripped off by such bogus companies.

Having seen the attitude of the customer service of the company, I am damn sure that my product is not going to be repaired and I need to convince myself that I have entertained a costly beggar in my lifetime. I only wish that none of the public gets to experience like me in chosing a wrong product in the market.

PLEASE PLEASE PLEASE PLEASE PLEASE DO NOT BUY ANY IFB PRODUCTS. THIS COMPANY IS NOT RELIABLE. THEY STEAL MONEY FROM THE PUBLIC. THEIR PRODUCTS DOES NOT PROPERLY AND DIE VERY SOON. THEY NEITHER PRODUCE QUALITY PRODUCTS NOR VALUE AFTER SALES SERVICE TO ITS CUSTOMERS. I PRAY THIS COMPANY IS SEALED AND THEIR PRODUCTS ARE BANNED IN INDIA.

I have buyed a IFB micro oven and did the biggest mistake in my life the customer service is so pathetic that even a local company provides better service.
Brought in the year 2007 got AMC renewed as we normally faced problem with the oven right from day1.whenever we called Customer care center they would just provide a service no and then nobody would turn up. since my wife and me are both working we would request them to send executive after 5 or on sundays which they couldnot comply.My micro oven has shown problem around 15-20 times in a year and we have suffered heavikly with the service they provide and no one is accountable for the service they provide in delhi.

I would request if anyone can privide the contact No or email Id to contact so that my complain can be handle

Request every consumer not to buy any IFB product, worst service anybody can think about it, which is quite shameful for a so called brand like "IFB"

yes very poor service from ifb

The services provided through the frachieses of the company in Delhi are not satisfactory. The so called service executives are either not experienced, trained or they are either not able to repair it at home or they intentionally take the micrrowave at the centre for making the bill high. Without giving any prior intimation of the estimated repair cost, they come with any bill amount like 2500 to 3000, on the machine of Rs. 4900/, and whereas the machine was a purchase of within 2 years time.
We donot understand as to why the company do not repair at the site. If it is not possible then why donot give any estimate. What is wisdom to spend Rs. 2700/- on repair on an item of Rs. 4900. Which has become of depreciated value after 2 years uses.

IFB — IFB Microwave service very poor and not able to fix the problem

I have IFB microwave. I took it because of the brand name. I did not know that it's service is damm poor. Whenever I called up customer care they provide me the complain number but no one turns up for the service untill and unless I call the local service people 4-5 times. From the start I am facing issues with this oven and from starting whenever I heat something in microwave vapour comes out through the front door due to some gap in the door. After complaining for so many times a tech came and told me he cannot fix this issue and after that I called up the senior person Deepak and Premraj and they also gave me the same reason. No body turned up. I stay in Faridabad , SEctor 46, 807,sadbhawna appartment. If no one turns up after this complain then I am ging to take leagal action against this company. I will go to consumer court.

Right now I have the fourth comaplain number for your reference:-

compain number :- 3997981
cust. code 1714005

Thanks
Manuraj
[protected]

IFB Microwave Oven — no service available ...forget proper service

i live in Rajajinagar, Bangalore and I bought an IFB Microwave 10 days back.. i called up the technician to install it and fixed up a time 5 times for the same , but every time he failed to turn up ... I have wasted a lot of time on this and am frustrated about this I now am at the mercy of these technicians. i d'ont know when the machine will be installed , if at all and do not know how to contact the people who make the ovens. I STRONGLY RECOMMEND EVERY BODY NOT TO BUY IFB PRODUCTS.
I do not know i if have any other options other than waiting or writing complaints in the forum

YA I AGREE THIS MATTER
STRONGLY RECOMMEND EVERY BODY NOT TO BUY IFB PRODUCTS.

i[censored]r sarvice is so poor.no body will take ur product and not believe.
in your company.LG.SAMSUNG OVEN IS SO GOOD I CAN NOT SAY IT PURELITY AND KINDNESS.BIT I AM FOOL THEN UR PRODUCT bought .

I have purchased a conventional microwave oven on jan 2010. I lodged a complaint to firm to attend that failure. But no response from firm.

Hi this is very true that IFB provides litraly no sercvice infact a worst service that i have ever experienced from any other co. for any product for that matter.I also purchased microven in 2008 model 30SC2. It has developed some problem in 2009 itself.Since i was in AMC i lodged a compliant no4088247 dtd.31Jan 2010.Several times called to customer care and some other exutive but useless no one is bothered they r so careless towards customer. Can any one suggest how to take on this company to takkel this problem.I rate this is one of the worst and redicules servider provider co.

I entirely agree with u ! The IFB services is hopless.I have taken the IFB microwave owen in OCT and for the guidance also they have taken so many day after the long folloup from my side at last they came after one month.

Our Turn table has been broken and we have register the complaint for so many times then their technician cam and inspected the thing and told that you have to give the charge for the Turn table because it is Glass and it doesnot have a warranty.

We said OK we will give the charge and that is the day that techncian never turned up we have register the complaint so many times to the DLR Vijay Sales Maninagar and no one is responding we dont know what to do we are very hopless and were we have to go !

Please take the serious action against them.

Baresh Balakrishnan
[protected]
Ahmedabad

Ifb Microwave Oven — IFB Services

I have complained to IFB customer about my microwave not working. Nobody cares to attend. They have new excuses everytime but nobody is interested in solving problem. THis is first service experience and it is very disappointing. I have written complaint on their website also but of no use.

I have a diferent and unique experiance with IFB product. I got Microwave Oven in aug, 2008. After just 3 months it stopped warming and after complaining it got fixed by replacing a fuse. Again after sometime it had the same problem and this time i had to go out of station for sometime and I planned to get it fixed after coming back. When i checked it again it worked fine. After some few months it stopped again warming, I lodged a complaint with service center and suggested them to get it fixed properly as the product was under warranty. they assuered me that the product is good and it needs fuse change. I insisted why is fuse getting worn out, there is some problem that is why fuse gets used up. They didn't listen to me and changed the fuse again.
This time again same thing happened and the product is 1 and half year old I don't use it heavily, just for warming the food that even sometimes. Warranty is expired this time. To my surprise when the customer service checked it, they told me of replacing some part worth Rs. 2000/=. I told them all story about this product why wasn't it replaced when under warranty, that time the problem was there and you were replacing fuses only. They aren't able to answer me.

If this is the problem with every IFB product then its OK I will agree IFB products are like this. If not then why was defective product sold to me and not serviced when under warranty.

Please suggest what needs to be done.

complaint No. 4279434

Tanveer
[protected]

Horrible experience with IFB,

My 25SC2 Microwave ( In Warranty) oven's Tray was not rotating . I logged the compliant on 23 march 2010. The customer care executive(IFB toll free No) told me that, they will send the engineer with in 24HR. But the engineer named Mr. Issac come only after 3 days and he told that part is not available and intend the part to IFB and he told me that plastic part under the tray was burnt, the customer should pay minimum 500 INR for that part replacement. With out any information the Service Engineer ( Mr.Issac) took the plastic part under the tray and went.!!!after 1week later I called Bangalore Service centre[protected] and talked to the In charge Mr.Niranjan and update the whole history.!! Again he sent the same engineer and he is brought some duplicate part from somewhere. he removed and opened the sealed Tray motor and fix some old gear on that and fix the motor on Owen, while he switching on smoke come out from Owen.!! fortunately I ask him to stop the all junk work and bring brand new Tray motor .
The Engineer Mr.Isaac from Bangalore service centre Did not closs the machine and still my Owen is opened condition.!!!
After this incident I discussed with my engineer friends, they told me a shocking story.
Actually this Tray motor is a Sealed combination of gear and a DC motor, any service engineer is not authorized to open this part, some times the engineer bring some old part from second hand market and fix to warranty machines !! and they will sell the original parts from IFB.
And the engineers simply tells to poor customers that, some plastic parts will not cover warranty so customer should pay some amount even if it is under warranty.!!

Today 19 April 2010 I contacted again Bangalore service centre and talked to Mr.Niranjan he gave his Manager (Mr.Michel) Number ([protected]) and ask me to contact him.!!!

Anyway I am going to contact him. and I am planning to continue this writings..
please give your suggestions for me.

Regards,
Nyjil George
[protected]
www.aagneyam.com/blog

Horrible experience with IFB,

My 25SC2 Microwave ( In Warranty) oven's Tray was not rotating . I logged the compliant on 23 march 2010. The customer care executive(IFB toll free No) told me that, they will send the engineer with in 24HR. But the engineer named Mr. Issac come only after 3 days and he told that part is not available and intend the part to IFB and he told me that plastic part under the tray was burnt, the customer should pay minimum 500 INR for that part replacement. With out any information the Service Engineer ( Mr.Issac) took the plastic part under the tray and went.!!!after 1week later I called Bangalore Service centre[protected] and talked to the In charge Mr.Niranjan and update the whole history.!! Again he sent the same engineer and he is brought some duplicate part from somewhere. he removed and opened the sealed Tray motor and fix some old gear on that and fix the motor on Owen, while he switching on smoke come out from Owen.!! fortunately I ask him to stop the all junk work and bring brand new Tray motor .
The Engineer Mr.Isaac from Bangalore service centre Did not closs the machine and still my Owen is opened condition.!!!
After this incident I discussed with my engineer friends, they told me a shocking story.
Actually this Tray motor is a Sealed combination of gear and a DC motor, any service engineer is not authorized to open this part, some times the engineer bring some old part from second hand market and fix to warranty machines !! and they will sell the original parts from IFB.
And the engineers simply tells to poor customers that, some plastic parts will not cover warranty so customer should pay some amount even if it is under warranty.!!

Today 19 April 2010 I contacted again Bangalore service centre and talked to Mr.Niranjan he gave his Manager (Mr.Michel) Number ([protected]) and ask me to contact him.!!!

Anyway I am going to contact him. and I am planning to continue this writings..
please give your suggestions for me.

Regards,
Nyjil George
[protected]
www.aagneyam.com/blog

IFB MICROWAVE — IFB MIcro oven to be repaired

My IFB Micro owen is not working for the past 4 Months. The product is in AMC, yet it has not been rectified for the past 4 months.


THE COMPLAINT IS STILL PENDING WITH IFB.

The complaint number with the IFB customer care is : 4070452.

Micro oven — NON COMPLIANCE OF COMPLAINT

DEAR SIR,
I HAVE REGISTERED A COMPLAINT FOR MY MICROWAVE OVEN OF SAMSUNG WITH COMPLAINT BP No.[protected], THE FIRST COMPLAINT REGISTERED THROUGH TOLL FREE NUMBER IS ON 24TH MAY 2010. TILL NOW I HAVE GIVEN NOT LESS THAN 9 COMPLAINTS. EVERY TIME THE CALL CENTER IS REPLYING THAT THE COMPLAINTS WILL BE ADDRESSED WITHIN 24WORKING HOURS, BUT UNFORTUNATELY IT IS STILL NOT BEEN ADDRESSED. PLEASE LET ME KNOW HOW TO ADDRESS THE PROBLEM.

Ifb executive plus w/m — Amc - fake maintenance charges

I got Amc executed in feb 10 but after repeated calls they turned one day but told that this machine can be repaired at there place not here . After that 2 months has been passed but no body has turned to take w.machine . Now i think Is IFB company Does exist because There Complaint Numbers Either changed or faulty . There website is too busy or not available , Now I Name This Company as INDIAN FAKE BUSINESS company.

I bought a Microwave oven Last August. Some problem developed even before 1 year. It took one month for me to get it repaired. Senior Technician at Alwaye Service Center has taken my oven to their service center and returned saying that the problem was due to an insect. I am an Electronics Engineer and I wonder what a system was designed. Within one after returned same problem repeated and against my complaint no one has even looked at it even after 2 and half weeks. what a nasty service. Do IFB expect us to buy these expensive equipments and keep it in the show case.?????????
I thought this will be of a relief for a family where both husband and wife works. However, in last 2 months it was worse. really your service is worst. No response and no responsibility.
I would not allow anybody whom I know to buy this product.
I did a big blunder by buying this product

IFB Microwave Oven — Poor Service and false commitment

Poor Service and false committment

I bought IFB Microwave 2 years back from kuruvithadom agencies muvattupuzha,ernakulam kerala,. In September'08 it became non operational. I called up customer care and they gave me some ticket number twice during last 6 months. within 2 years,but somebody from the service point called me and the person is already sent for the service and am waiting for him for the last 3 days without moving from my home nad was totally messup with my daily routine ,i got the call from [protected],daily and iformed the custservice exe is on tghe way but .......??????? I am at the way where neither I get it repaired nor sell it off as there is no one to buy it. In short, IFB is not at all a reliable brand to use. i hope somebody will take care and do the things asap
Eldho Ouseph

Ph:[protected]/ [protected]/[protected]

prema and sushmita

if you are real

how much did they pay you to write favourable review

IFB is nonsense

your demostrator kailash prajapat burned my microwave boul during demostration and now your service center not atand my phone coll.

i leave in indore. i bought microwave model no.30sc2.during the demostration your demostrator mr.kailash prajapat burned my microwave bowl the cost of 350/ now he ignore me and not to attend my phone coll .

IFB is an extremely low quality product and service. I guess it spends all its money on ads...Is there somebody who is even bothered at all...
Lets all agree that this is a company with no leader.

i have a 30 sci, ifb microwave.i complained in july 19th 2010 about it.service engineer comes agter 3 days and changes the pcb after 10 days due to non-availability of this part.grill does not work.company informed.they take it to workshop deliver it after 10 days and the grill still does not work.complaint registered at helpline again on 23/08/10 and 06/09/10 and 25/09/10.useless company and useless service.they should be penalised for harassing the customers.-dr amaravani

PLEASE DO N'T PURCHASE IFB- 20SCI MODEL MICROWAVE OVEN.

I purchased above-said model serial number 2547 on 20/10/2006 from Jindal Electronics, Mahavir Enclave, Palam, New Delhi. Within 2-3 months, the originally came out. On my third compliant (8th month), engineer took my oven to service centre to change inner body because of corrosion. Serviceability did not last for even 10 days. Again and again I compliant for oven malfunctioning. Servicing Engineer itself commented that this model is FAILURE. We face lot of difficulty in this model.

When I heard this sentence, twice I wrote email compliant to Kolkata registered office to change my oven. But nobody has responded.

Malfunctioning-complianting-servicing was prolonged. We were frustrated with Microwave (so called convection model). But my conscious didn't allow to resale or give it to KABHADI wala. So I took AMC for two years by paying Rs. 1668/- on 09/10/2008 AMC No. 90880.

We were benefited with this AMC that we did not pay on every compliant. But Malfunctioning-complianting-servicing was continued.

Finally in the month of December 2009, we have shifted to Chennai and brought this unserviceable IFB Model 20SC1 Microwave oven with us. Now it is a show-piece in our kitchen.

Thanks to IFB to sell this model and provide job to servicing engineers.

Ifb Microwave Oven — Service request

I have purchase Oven in Chennai vasanth and co on Jul2010 then i was facing Touch pad problem i register the complaint. service person came for service after one month he replaced the touch pad after 2 days that is also not working. i hope you would take necessary action.

w/m — AMC

Customer care LG Electronics Ltd. This is to inform you That I have registered my self in you division by 9/11/10 for W/M AMC Request id was R10B0930238. The person who came my house reject to approve AMC Because he didn't got serial no. on W/M. I show him my purchase bill and lgservice invoice copy After that I MSG on [protected] Again customer representative called up and told I look after and revert . Till now I am still waiting of his reply. My question is:- This is a LG product and I never made it at home. At the time of service they don't want serial no.also I providing him purchase bill. Hope message is clear. Regards, Dheeraj Chawla [protected]

Its a shame for a company like IFB

we purchased IFB microwave from Surindra visions, Chandigarh on[protected] but didnot get our rice cooker (under scheme) till date[protected] which was promised to be given within 10 days. if we asked them for it, their reply is its not being supplied by the company itself. the payment has been made for the rice cooker.

IFB MICROWAVE — No executive response against complaint

Dear Sir,

On 14th Jan 2010 I have purchase Microwave from the Next showroom in gurgaon, but there is some problem in Microwave, the demo boy told me that they will replace the machine but i am not getting reply from the dealer and from the direct company.

I have done so many call in customer care and also so many calls to dealer of gurgaon but no response from any side.

You are requested to do something against the replacement of my new microwave worth rs.11000.00.

Regards,

Neeru Gupta

IFB MICROWAVE — Damage of the product by company service people

I have a IFB Grill microwave. It was not working so, i called their service people through their customer care.They came and said that megnatron(is a part of it) is not working, and they asked us to by a megnatron from them. we agreed, and next day they came with a new megnatron and once they fit it in the microwave it got burst. and they told us that the transfomer got damaged as the megnatron they attached is not the right one. then they fled.
After repeated call they told us that now total amout cost us is more than the microwavr cost.
Pl do the needful as it is the fault from the company people , and their wrong handling and giving us a used old megnatron.K.P.singh
A 553, Sector 19 ,noida
201301
[protected]
[protected]

BUY IFB MICROWAVE OVEN NO. 25PG1S ON 15 NOV.2010, BUT NO USE, BECAUSE THEY GIVE ME WRONG SIZE RING, USE BELOW, THE GLASS TRAY/PLATE . I COMPLAINED PERSONALLY AT CITY SERVICE CENTRE, THAY SAID, OUR BOY WILL ATTAND YOUR HOME AND IF HE SAID THE RING IS WRONG, THEN WE CAN CHANGE, I AM STILL WAITING THEIR SERVICE BOY, TILL THEN I CAN NOT USE THIS OVEN, GURUNTEE TIME PASSING, STILL NO SERVICE FROM SERVICE CENTRE LUDHIANA, COMPLAINED ON 7 JAN 11 PERSONALLY, PHONED SEVERL TIMES, SPOILED MY FAMILY WINTER VACATION FOR WAITING THAIR REPERSENTATIVE.TILL TODAY I CAN NOT USE THIS OVEN.
THEN ONLINE
COMPLAINED ON 4 FEB 11, BY USING THEIR ONLINE SYSTEM, BUT NO RESPONCE TILL TODAY 3/3/2011,
IN PUNJABI I CAN SAY :- BARI HI GHATIA COMPANY HAI IFB.

KRISHAN

training of cooking classes relating IFB microwave
contact no-[protected]

I bought IFB M/w owen on 15.12.03 and giving AMC to Noida branch. They r the real torture. On 21st March I lodged comlplaint one mechanic visited and said that a part needs tobe replaced and is not available at the moment. And now it is 10th May but the complaint is unattended. In these 52 days I have made more than 100 calls but nothing done. If they don't have parts why the hell they have made this box to befool customers. Their Kolkata/Lucknow nos. are unattended. Has this company collapsed alongwith Osama?

Dear Sir,
I want to draw your attention towards the HORRIBLE SERVICE OF IFB . I have purchased IFB Microwave Oven from M/s Sargam Electronics, Lajpat Nagar, New Delhi vide Cash Memo No.S/L-Ngr-2-659 dated 10th May' 2011. I have logded several complaints for its instalation vide registered Mobile No.[protected], but it is vrty dorry to inform that even after my repeated reminders at your service centyre no one has bothered to look into my complaint. The Microwave Oven has not yet been installed even more then one week period has been elapsed. If such poor service had been in my knowledge I would have gone for some other brand of microwave. Now I request you to guide me as to what step I should take so that my microwave oven can bae installed immediately by the Company or should I go to the consumer Court for redressal.

my complaint is not attended since the last six months and is of and on runningt and yet no one is bothered.
b.r.acharyulu

I completely agree with you. IFB has such poor customer service. Exact same thing happening to me and I regret why didn't checked the reviews before choosing IFB!

IFB/ Microwave Over — Very poor customer Service-do not buy

My suggestion: DO NOT BUY IFB PRODUCTS

My newly bought microwave stopped working within one and a half months! I registered the complaint and requested service call immediately (Complain number: 6739033, Cust. ID: 2817814).

Inspite of call center person assuring that I'll get call from service person within 24 hours I had to call back after 2 days to remind the service! Then thankfully a service person came and confirmed that it is not working because some IFB part failed and need to get that from store room. He mentioned this part collection can take 1 day to max 6 days depending on availability in the store room.

Alas!!!!! Shockingly I did not receive any call from IFB side after that day till now (a month passed). I call the customer care number almost everyday now but nothing more I've heard than that the reminder will be forwarded and take a phone number to inquire more. Everytime I called got different numbers and most of them doesn't really helpful because nobody picks up the phone.

Conclusion:
1. IFB doesn't bother to inform me(N I know it is not just me) that the part's can take more time to arrive.
2. IFB microwave has just became a showpiece at my place(which I show to people as worst one I have in my house) and my warranty days are just passing without using it.
3. Customer care is worthless, they don't have any power to do, they cant even give official email ids or transfer the call to any senior person!
4. Once a item is bought IFB doesn't bother about their customers which makes it the worst company in the competitive market!
5. IFB is cheating on customers giving fake assurance!
6. Unexpectedly unprofessional behavior received from IFB.

After purchasing withen one year mw stop working after many call mistry (they called him engineer) comes .
In the mean time guarantee period expired, he told that the magnet will replaced which is cost about the half of the cost of the microwave.
After some time the glass plate of mw was broken. I contact service centre at moradabad after one month a person come with plate costing Rs.750/- which is beyond imagination and he also demand Rs 250/- as service charge without any service in mw..After he returns I saw that the glass plate was over size.
strategy.This is totally unexpected from highly reputed company like IFB. Inspite of so many complaints, no one has came
Manoj Kumar Singhal
M-[protected]

I have purchase a ifb microwave on13 aug 2011. when i opned it i found turntable glass ray was broken.Same second i made a complaint against company.today 25 days has been passed but my complaint still pending. I CALL EVERY PERSON OF IFB BUT EVERY TIME THEY MAKE ME FOOL.
NOW I DECIDED TO FILE A APPLICATION IN CONSUMER COURT. i will not purchase ifB product again in my life...SUCH A DRASTIC SERVICE OF IFB

IFB Microwave Oven — Delivery not done

I purchased Microwave Oven from IFB Ltd. on 25th Aug.2011.TIll date 15th Sept I dont recieve my order.I chosen cash on delivery option .I contaced call center so many times they are only saying it will come or giving me nos that are not picked by concern person only on a lady called & taken details after jaise the.My order no is 191830 Model 30sc3 Qty 2,Amount Rs.19,980/-.

si, i am also having simlar probled due to some problem my micrwava is not workin at all i got my complain register by complain no-7222236 dated-22/09/11 but still waiting for any response toll free no given at sit [protected]/3900432 are not working i do not know what to do do now pl help and guide.my mobile no is-[protected]and my email is [protected]@yahoo.co.in

ifb microwaves — extremely poor careless customer service

Hi
I would like to bring to the attention of higher authorities of IFB Microwaves, the complete negligence to handle the customer complaints for over 2 months (complaint number 7090123) I had registered a complaint that the microwave is not working and had technician coming in next day to check. Upon checking he confirmed that the Magnetron is spoit and required replacement, which is covered under 3 year warranty. I was promised of service the next day and am still waiting for that I have called to follow up over 50 times only to increase my phone bill.
Every time we are given multilple numers of local call centre, local service centre, supervisor, manager etc, but nobody assists in getting this to a resolution. On request to speak to supervisor, there is a standard response that they are on another call and will call back, but never receive the call and once when i insisted and stayed online to speak to the supervisor i was transfered to a number which as expected no one picked up and i finally had to hang up. I even had people shout at me over the phone that they cant do anything and i should understand that my compliant ticket is still open.

It appears the service centre is waiting for the warranty to expire to service and charge the clients.

My IFB 23SC1 model developed some problem some 6 months back. I complained to the customer care & they decline to register the complaint stating the PIN code (642117) where I live is not in there list. Then I had send the microwave oven to a service center & they said that to repair this will cost more than Rs 5000, hence its worthwhile to go for a new one & they have some buy back policy. When contacted the IFB center in Coimbatore they said that they do not have any buy back offer for microwave ovens.Now I have decided to go for some other good brand due to this bad experience. Very sorry to note that a well reputed company like IFB is dealing with their customers in such irresponsible manner.

W.Leonit shaji
[protected]@gmail.com

Lodged a complaint on 18-10-11 nobody is attending till date inspite of giving assurance
Pkapoor [protected]

Yes this type of companies should be shut down..
Viji
Trivandrum

I, V S Jamwal agree to the above regarding horrible service being offered by the IFB for repair of Mic Wave oven at their service center situated at Dharamshala of Disstt. Kangra of Himachal Pradesh. It is complete one month today i.e. on 6th Dec after I offered my MW oven for repair. I was told that they shall be reverting back within three days about the status of my oven but after waiting for about 15 days I contacted myself on phone but the status of my oven was the same and i was given reason regarding non availability of some part and agreed to convey me within two days after repair. But today after complete one month when I rang again to about my oven firstly I was greeted by the phone attendent(she) with the remarks that "Hamein Nahein Pata Hamare Paas bahut se ovens aate hain" but later she asked me to wait for few minutes and she will ring me up to convey the status. But now it is one hr since I talked to her but nothing has been conveyed to me so far. I am feeling cheated and now onward always guide my known persons that not to buy IFB products in future.

i agree with all those who say ifb service is not only bad but worst. i gifted an oven to my wife on 26/9/09 as a wedding day gift. finally it stopped working in 11/11. on a complaint, an engnr by name sridhar visited promply and convinced me to pay rs.1300/- for AMC WHICH I PAYED THRO CHEQUE. then my ordeal with ifb has started..lodged a complaint on 12/12. have already spent more than 100 rupees calling these ppl... and that sridhar who promised action within 24 hrs has switched off his mobile. after some more days i think i will treat the oven as scrap...

Dear Sir,

25th Feb' 2011. I have purchased microwave oven from Channa Electronics in Shalimar Bagh, Delhi-88. Model - 23SC3 23LT Convention, Chassis number - 000378 I have register a complaint about microwave oven but inspite of continuous call at customer care but nothing has been done and very very poor service and very poor quality... and my First complaint number is 7966194 (Date[protected] of Sunil Katariya (MOBILE NUMBER IS [protected]) and again Second complaint number is 8126044 (Date[protected] OF Gatnajali ( Mobile number is [protected]) and Third complaint of shardha ( Mobli nummber is [protected]) and etc... and still no rply and no call back from the customer care . My warantee period is 24th-2-2012. So i request to you to take some action otherwise i will complaint in CONSUMER COURT AND NEWPAPER ALSO... SO PLEASE MIND THE CAP ...

Thank you
our's Faithfully

Ravi Wadhwa

BR-39 B SHALIMAR BAGH, NEW DELHI-88

(MOBLIE NUMBER IS [protected])

PLEASE don't purchace IFB products if wnat any support or SERVICE !!!! After 2 months they are not returning my OVEN

IFB oven — Improper of service / Not given it back the product for past 6 months

we have brought the oven before one year / after one year i registera compalint / service side they have taken the oven and still the sevice has not rectified

Hey May be I think I must believe in the comment too.. I was a first time caller on Home 18 as I ordered a digital Camera (Order No.[protected] on 05th Jan'09. After 15 minutes I noticed a camcorder also so I thought why not to cancel the previous order & to book camcorder as it sounds me more cost effective. The Executive picked up the phone & reconfirm me with the cancellation number (Cancellation No. 895812) but the moment I heard his colleagues comments on my cancellation as they were ridiculously laughing seemingly giving an impression of some Low class unprofessional Yokel Team... With no choice I have to disconnect my call. Rather appeciating my efforts in booking an order they were making a fun out of it...
Sorry Mr.Branch Manager but I think Groom ur guys, they are really unethical with their enactment of working..
*Shanker Rajput*

Hi all Oven buyers,

It will be good for you remain away from IFB Ovens sold in India and Nepali Markets. This is because they are not according to standard and quality. It takes very long time to cook any food in comparision to any other international product. Therefore it is good not to buy any IFB ovens. The company is just cheating the customers and their pocket. Last week I bought one 25SC2 model oven and now suffering. It is wasting my time, electricity and etc.

I am copletely agree with the complaint.
I also offer Rebook Combo and the product which Home18 has provided are different than one which they have shows in addvertisment.

My polite appeal for you, please do not done a same mistake again and do not done any shopping with Home18