IFB Industries Complaints & Reviews

Dear Sir,

I, Mahen Mahisuri customer of IFB Home Appliances Company [http://www.ifbappliances.com], bought washing machine [AW60-9021 Fully automatic] before few years back.
Now, washing machine is not working properly and its circuit got failed. so I tried to call to toll free number [[protected] (BSNL / MTNL[protected]] but no one was responding. after that i sent them mail also and registered the complaint for particulate but they even did not replay or given the Complaint Registration number.Moreover I also sent message to 58888 number for further contact.
I also gone through the local service station of Surat [Phone no:[protected],3119591] but they also said no for service and also wanted complaint registration number but when company was not giving any reply then what should I do for further procedure.
Do reply me for this.My contact number is [protected]. Thanking you.

I had purchased IFB NAPTUNE DISHWASHER in the month of April 2012.The machine worked only for 15 days.Henceforth, the machine used to display an error F5 approximately 40 minutes after working and used to stop functioning.I lodged a complaint in the Delhi service centre and after regular daily reminders they sent a technician who couldnt understand the fault.I complained to their head in Delhi centre, where Anuradha is the leader of Delhi zone.She hardly picked up the phone and when once attended, she sent another technician who said that the heater of the machine is not working and assured that he would replace the part in 2 days. He said he was not very sure that the fault is in heater but is guessing the problem.Now it is 1.5 months since then. No part is being delivered. The Delhi zone manager does not pick up our phone.The technician says that the company is not sending the part.On regular reminders to replace the machine they are not responding.I want my machine to be replaced because if a new machine does not work after 15 days of purchase. it is a manufacturing defect.Why should the customer suffer for it.i feel cheated by company. RAJESH SACHDEV PH NO-[protected], [protected]

After making complaints here IFB's so called technician offered his visit to our home and advices as to install 15amp power supply plug and a water locking angle in the pipe fitting to enable him to install the IFB in our home. Thank you IFB . Pls find the following photos for your reference if need. Already we have used samsung washing machine in the same place. NK.Kannan [protected]

IFB PEOPLE ARE CALLING DAILY BUT NO DEMO YET. THEY EXPECT US TO BE IN HOME WHENEVER THEY CALL US. OH WHAT A SERVICE . NK.KANNAN [protected]

My Senorita IFB washing machine is unusable since almost 6 months. The problem is tremendous vibration and and banging at the time of spinning. On my complaints with the call cetre, the local service personnels have attended 3 or 4 times. But the problem still persits.
Lately the technician told me that I must buy a stand to solve this problem. I am skeptical of his suggestion,as the manufacturers have not said anything like that in the brochure. Can I have an authenticated opinion on this.

Haridevan

We bought an IFB washing machine just in Sept 2011 and by March it became out of order. We did not have the contact numbers to log in our complaints. We were just passed on from one to another. Finally we got the contact number to lodge complaints. Our complaint number is 8965132 and ID no is 3013723. Two days later a person came, and went back saying he has to refer to the book. It is about two weeks now and all that the company says is there is no spare part and they are helpless and so we have to wait. What sort of company is this, giving such a poor quality of service? Can't you do something about it? Such companies should be taken to court.
alex

machine is out of order and no body free to attend complaint even talked to higher management also .shame on such a organisation not having guts to improve their service team having such attitude,

IFB Washing Machines - Worst Service Support
My IFB Digital front loading washing machine stopped working since 25.02.2012.
I logged nos of complaint and after two months
the service person came and told that he replaced some part within two days.
I’ve contacted IFB customer care again after one week.
Service person came and told the some parts is the problem and needs to be changed.
No one called back after that. I’ve started chasing customer care.
The service centre people are well trained in giving various reasons every day.
“There is no stock of that part”
“Part is ordered it will come by next Friday and will fix it by coming Monday” (every week I’m hearing the same)
"All parts are changed don't know why its not working"
I approached call centre again on 10th june 2012 for further escalation.
Its 4 months now and my washing machine stands like a monument in my house.
Service people are getting trained to the core exploiting our situation.

P K MISHRA
[protected]

I am using IFB top load washing machine daily. We have in AMC. The washing machine is not working properly.(ie) Even though the machine is starts, the water is no cut off. If the top door is open,Hence it is urgently to rectify as earlier
Thanking you,
S.Valluvan Chennai
my Complaint No.9027002 dated 14.06.2012 in IFB customer care

Since the time I have bought the machine, some problems keep coming. If you give a complaint technician will never come before 2-3 days. Now I am facing problen since last one month, complaint remains unresolved. Technician keeps coming andd going with no solution

I've purchased one IFB Washing machine on 2 of this month...it should be delivered through Navata transport on 4...But when i contact the Navata thay said that the product was Caught by some customs's gazzeted officer because of some missing sales tax and then i visited the store by the query here the associates co-operated me very well and i had talked to the godown person Mr.Rajashekar and also Mr.Gangadhar..They simply passed away the issue by stating that myself should go to Navata in Guntur and give them necessary Expalanation...We can't expect this kind of service from Reliance isn't it...Now give me Immediate Response

Hi,

We were been delivered with a defective piece of "IFB ELENA VX" washing machine.
On complaining about this (on 09/05/2012) they carried our machine back to their service centre...(that too after 20-25 days)... and assured us with the replacement... and now its almost 1 month over and they havent yet delivered the new piece.

Their service is very cheap and slow.....

We had purchased an IFB washing machine ELITE-VX 7kg from RHYTHM HOUSE,sector-18,noida. From day one the clothes became rough and hard after washing in it. I has logged a number of complaints(recent complaint numbers-8516629,8935018) for the above stated problem ,he came twice ,checked the machine but was unable to resolve the issue. then he said that he will come next day with his senior technician but till date he has not come.

Need your help to solve the problem.looking forward for your support.

thanks
Rakesh Roshan

I have made a complaint on 19th May 2012 in the complain no.8873801 and my customer ID is 1558110. Twice i have callled, they gave me a number of STS Enterprises Trichy, i called them they promised to send the person, but so far no visit the problem has not rectified. I feel very disappointed in this regard "IFB is getting WORST"

RESPECTED SIR/MADAM,
I M DEEPIKA KANDARI REGISTRATION NO. R12I[protected] HAVE COMPLITED MY PGDBO COURSE FROM IFBI BKC BRANCH ON 15TH NOV 2011. AS MY ELDER SISTER WHO ALSO COMLPITED HER PGBFS COURSE FROM IFBI BKC BRANCH ON 10TH FEB 2011, GOT PLACEMENT IN ICICI BANK, DUE TO WHICH IFBI SAID THEY CAN NOT PROVIDE ME PLACEMENT IN ICICI AS MY SISTER IS WORKING THEIR.NOW AFTER 2MONTHS IFBI DOWN GRADED ME FROM PGDBO TO HDBFS. NOW WHEN I REFUND MY ACCESS FEES BACK THEN THEY ARE GIVING ME LESS REFUND THEN WHAT THEY HAVE TO GIVE ME. HDBFC COURSE FEES IS 57K AND PGDBO COURSE FEES IS 88K.SO AS PER CALCULATION THEY HAVE TO REFUND ME 28K. BUT NOW THEY ARE JUST GIVING ME Rs.17648. NOW I AM EXPECTING YOUR SOLUTION/ ANSWER AS SOON AS POSSIBLE BECAUSE I HAD ALREADY SAND YOU TEXT BEFORE 2MONTHS BUT THEN TOO U DIDN'T REPLY YET.

SO KINDLY REPLY ME AS SOON AS POSSIBLE.

I had purchased IFB dishwasher, model : ZEPHYR EX & serial no.[protected], on 12th March'2011. From the beginning the machine was not drying the utensils fully especially from the upper right side section and when complaint was given, I was told to put more shiner. Within 15days one bottle of shiner was consumed. After giving repeated complaints, the dish washer was taken to the workshop and returned after about 15-20days but the problem was not rectified. Firstly no one from the office was ready to listen to my problem and after repeated calls, the Zonal Manager agreed to replace the dish washer and I was told that the piece is not in stock but as soon as it will be they will replace it. I waited over a month and when no response came from their side, I called them up. The conversation broke the barrier of my patience as the Zonal Manager outrageously refused that he told me the dish washer will be replaced and when I told him that i'll go to consumer court, he said - "Do whatever you want to do". The whole experience of buying IFB Dish washer has been horrifying and equal to mental harassment due to the conversation with the office staff. The service has been pathetic and totally dis-satisfactory. I don't understand that when they know that the problem is from the beginning why are they not willing to replace it. I regret why I purchased IFB product and would never recommend anyone to buy it.

My IFB complaint number is 8926415. Before I put the AMC in IFB they did a very good on time service,
After AMC, no proper response from the team. They are telling technician not available.
So, please don't put annual AMC in IFB.

I bought IFB top-loader Washing Machine on 18th May 2012 (from Noida) and we found it not working very next day, on[protected]. We lodged complaint on[protected] but the customer care is daily making just one statement since[protected]: "we are forwarding your complaint to the relevant department". No movement on my problem even after 10 days. I bought this machine from Rythm House, sector 18, Noida; when I contacted the dealer, I didn't get any kind of help.

After repeated follow ups, their sales-manager (not part of call center) has started saying that they'll replace the machine as the unit sold to me was "known to be faulty". And since they have sold me a faulty and phased-out machine, they'll give me a new model and I'll have to bear the extra cost of that new model. I am surprised how such a big MNC is making its customer fool.

Can someone let me know if I have a solid case to bring IFB and the dealer Rythm House to consumer court and get jsutice?

Complaint no. 8879115 resulted in arrival of technician to inspect the problem. The technician did nothing but promised to return next day with required components. NEVER returned despite of regular calls.
ADVICE to people planning to but IFB products - first learn to repair the machines and then buy them.
HOPELESS after sales service.
Dr. P.Sharma

Complaint No 8756640 client id NO1706377ated 30-4-'12. replacement of drum not complied with so far despite several calls made during the last 27 days. Five technicians visited and checked on 7th,15th,21st and 25th. No unanimity of opinion among service technicians with the result rectification is prolonged. The local Executive Manager
is not exercising his responsibilities properly even after instructions from Madras region. Simply dancing to the tunes of the local contractor and supporting the illogical attitude. Do instruct to settle the issue at once failing which the the horrible behaviour and the irresponsible attitude of the officials will aired through the local vernacular dailies or remedy will be sought for through consumer council with damage claim.

M.Balakrishnan
Owner of the machine and complainant.