IFB Industries Complaints & Reviews

I had purchased IFB washing machine in aug'11directly from company through service station. After installing by vadodara service center engineer. From 3rd day, it started giving abnormal sound when spinning cycle starts. given complain to call center, engineer visited my place & on checking he found that lock of door ( one lock) is broken.As per his report the other door lock is also damaged.engineer told that as they don't have door lock in stock they have to order from ahemdabad . till date, they have not reparied my machine. Now it seems that the other lock which was damaged also broken as machine is giving very abnormal sound when it starts spinning. I had Given 3 times complain to call center , also contacted vadodara service center manager Mr. dinesh bhai, also contacted mr. Prashant ( mostly gujarat region manager) on his cel no: [protected] about 6-7 times. but no one is giving reponse. Mr. Prashant had assured me to attend my machine by 5th July. but still no one came to attend.

uday dalal

Hello,

I am writing to you due to the trauma and agony I am undergoing with the kind of service being rendered by IFB in repairing my microwave Owen model # 17PM1S. I have registered it under AMC since last year; however multiple complaints in the last 6 months have not been addressed.
It started off with fault in the heating unit which was duly replaced but immediately after that the timer circuit board stopped functioning.
The technician dismantled the circuit board with a promise of replacing it back, however did not turn up after that. It has been 5 months ( Feb'12) since then and not a day goes without a call being made to the IFB customer care and service center and each time they have an excuse of either the spare part not available or model not in production. Couple of months ago in April'12 they took away the entire machine stating they would repair it at their factory and get it back and the same story continued with no response.
Now I am fed up and want my Owen back in any condition and also the AMC needs to be returned back to me as they have not been able to fix the problem till date.

Please help at the earliest.

Ananthakrishnan
Ph : [protected]
Bangalore

Washing machine belt get lost and fell on floor, also noticed abnormal sound from the machine.

My washing machine is under AMC for the past 6 months, we have been calling the customer care for past 15 days but not even a single response from them.. When we paid the AMC the service person said us to file a complaint after 2 months and immediately they will come for service,but not even a single dude is responding properly... Really its so stunning,IFB is said to be popular company but these people are very irresponsible..

Re: Replacement of highly defective Washing Machine Model Diva (Customer ID 3222271)

Sir,

I purchased IFB washing machine Model Diva on 14th January 2012 after strong recommendations from my friends and relatives. Presently, I am highly aggrieved with the quality and reliability of the washing machine as mentioned above.

The said washing machine is not giving me any service and utility of any standard. The clothes remain dirty even after washing them twice and thrice. It gives blasting sound many a times during the washing operation. It also vibrates too much while in operation and goes away from its starting position. In many cases, it went away by about 5-6 feet from its starting position. In spite of the visit of your service engineers visiting my place on my complaints dated[protected]Complaint No. 8822148) and[protected]Complaint No. 8916204), the machine continued to give some or the other functional problem and one could not rely on its functional efficacy/consistency.

To my disgust, your service engineer who visited last time informed me that the machine has got deep scratches inside the body of the machine. He also informed me that there appeared to be some problem with the wash tub. You would kindly appreciate the amount of confidence I can now have on the washing machine.

Now for the last about one month I have been in regular touch with the service centre but of no avail. My complaint No. 8934683 dated 29th May 2012 has not even been attended till date and surprisingly, your service centre also does not even inform me whether they would be able to correct


the machine to function trouble free. This kind of a service from IFB, at least I cannot believe.

In this background I am left as a highly dissatisfied customer and have lost total confidence to rely on this piece of machine. I, therefore, request you to kindly provide me a replacement of the machine: if possible top load machine. Should you feel for me to make a payment of difference in price, if any, I shall do the needful on hearing from you.

I believe you would not shake my confidence any further of my reliance on your big name in the washing machine industry and as marketing ethics should dictate, provide me a replacement of the washing machine most expeditiously. Hoping for a positive and a prompt response.


Thanking you,

Sincerely,



Gayatri Devi

THIS IS TO BRING TO UR KIND NOTICE THAT i karan saini has puchased ifb washing machine product no AW60-68061, SERIAL NO[protected], FROM PARAS ENTERPRISES SECTOR 17- KURUKSHETRA ON[protected]. MACHINE HAS ITS WARRENTY TILL[protected]. RETRACK OF MY MACHINE IS NOT WORKING.I MADE COMPLAINT AT PARAS ENTERPRISES, ALMOST MONTH BACK. THEY SEND MR SANJEEV -ILLMANNERED ILLITERATE PERSON WHO HAVE NO IDEA ABT MCHINE. N CNT RECITIFY IT ITS ALMOST MONTH HE IS LURING US THAT WE HAVE ORDERD PRODUCT ITS ALMOST MONTH THAT MACHINE IS NOT RECTIFIED EVEN IT IS IN GURANTEE PERIOD. I M PILOT BY PROFESSION N DNT EXPECT SUCH SERVICES FROM BRAND NAME LIKE IFB. UR NOT CHINEESE BRAND ITS SHEER SHAME ON UR COMPANY,.KINDLY RECITY MY MACHINE WHICH IS AVAILABLE AT FOLLOWIG ADDRESS

MR KARAN SAINI
KRISHNA SOAP FACTORY
INDRI ROAD LADWA KURUKSHETRA HARYANA
CONTACT NO [protected]
[protected]

HOPE MY MACHINE WILL RECITY FAST AN U WILL SEND AN KNOWLEDABLE GUY TO MY HOME.. .

Dear Sir,

I, Mahen Mahisuri customer of IFB Home Appliances Company [http://www.ifbappliances.com], bought washing machine [AW60-9021 Fully automatic] before few years back.
Now, washing machine is not working properly and its circuit got failed. so I tried to call to toll free number [[protected] (BSNL / MTNL[protected]] but no one was responding. after that i sent them mail also and registered the complaint for particulate but they even did not replay or given the Complaint Registration number.Moreover I also sent message to 58888 number for further contact.
I also gone through the local service station of Surat [Phone no:[protected],3119591] but they also said no for service and also wanted complaint registration number but when company was not giving any reply then what should I do for further procedure.
Do reply me for this.My contact number is [protected]. Thanking you.

I had purchased IFB NAPTUNE DISHWASHER in the month of April 2012.The machine worked only for 15 days.Henceforth, the machine used to display an error F5 approximately 40 minutes after working and used to stop functioning.I lodged a complaint in the Delhi service centre and after regular daily reminders they sent a technician who couldnt understand the fault.I complained to their head in Delhi centre, where Anuradha is the leader of Delhi zone.She hardly picked up the phone and when once attended, she sent another technician who said that the heater of the machine is not working and assured that he would replace the part in 2 days. He said he was not very sure that the fault is in heater but is guessing the problem.Now it is 1.5 months since then. No part is being delivered. The Delhi zone manager does not pick up our phone.The technician says that the company is not sending the part.On regular reminders to replace the machine they are not responding.I want my machine to be replaced because if a new machine does not work after 15 days of purchase. it is a manufacturing defect.Why should the customer suffer for it.i feel cheated by company. RAJESH SACHDEV PH NO-[protected], [protected]

After making complaints here IFB's so called technician offered his visit to our home and advices as to install 15amp power supply plug and a water locking angle in the pipe fitting to enable him to install the IFB in our home. Thank you IFB . Pls find the following photos for your reference if need. Already we have used samsung washing machine in the same place. NK.Kannan [protected]

IFB PEOPLE ARE CALLING DAILY BUT NO DEMO YET. THEY EXPECT US TO BE IN HOME WHENEVER THEY CALL US. OH WHAT A SERVICE . NK.KANNAN [protected]

My Senorita IFB washing machine is unusable since almost 6 months. The problem is tremendous vibration and and banging at the time of spinning. On my complaints with the call cetre, the local service personnels have attended 3 or 4 times. But the problem still persits.
Lately the technician told me that I must buy a stand to solve this problem. I am skeptical of his suggestion,as the manufacturers have not said anything like that in the brochure. Can I have an authenticated opinion on this.

Haridevan

We bought an IFB washing machine just in Sept 2011 and by March it became out of order. We did not have the contact numbers to log in our complaints. We were just passed on from one to another. Finally we got the contact number to lodge complaints. Our complaint number is 8965132 and ID no is 3013723. Two days later a person came, and went back saying he has to refer to the book. It is about two weeks now and all that the company says is there is no spare part and they are helpless and so we have to wait. What sort of company is this, giving such a poor quality of service? Can't you do something about it? Such companies should be taken to court.
alex

machine is out of order and no body free to attend complaint even talked to higher management also .shame on such a organisation not having guts to improve their service team having such attitude,

IFB Washing Machines - Worst Service Support
My IFB Digital front loading washing machine stopped working since 25.02.2012.
I logged nos of complaint and after two months
the service person came and told that he replaced some part within two days.
I’ve contacted IFB customer care again after one week.
Service person came and told the some parts is the problem and needs to be changed.
No one called back after that. I’ve started chasing customer care.
The service centre people are well trained in giving various reasons every day.
“There is no stock of that part”
“Part is ordered it will come by next Friday and will fix it by coming Monday” (every week I’m hearing the same)
"All parts are changed don't know why its not working"
I approached call centre again on 10th june 2012 for further escalation.
Its 4 months now and my washing machine stands like a monument in my house.
Service people are getting trained to the core exploiting our situation.

P K MISHRA
[protected]

I am using IFB top load washing machine daily. We have in AMC. The washing machine is not working properly.(ie) Even though the machine is starts, the water is no cut off. If the top door is open,Hence it is urgently to rectify as earlier
Thanking you,
S.Valluvan Chennai
my Complaint No.9027002 dated 14.06.2012 in IFB customer care

Since the time I have bought the machine, some problems keep coming. If you give a complaint technician will never come before 2-3 days. Now I am facing problen since last one month, complaint remains unresolved. Technician keeps coming andd going with no solution

I've purchased one IFB Washing machine on 2 of this month...it should be delivered through Navata transport on 4...But when i contact the Navata thay said that the product was Caught by some customs's gazzeted officer because of some missing sales tax and then i visited the store by the query here the associates co-operated me very well and i had talked to the godown person Mr.Rajashekar and also Mr.Gangadhar..They simply passed away the issue by stating that myself should go to Navata in Guntur and give them necessary Expalanation...We can't expect this kind of service from Reliance isn't it...Now give me Immediate Response

Hi,

We were been delivered with a defective piece of "IFB ELENA VX" washing machine.
On complaining about this (on 09/05/2012) they carried our machine back to their service centre...(that too after 20-25 days)... and assured us with the replacement... and now its almost 1 month over and they havent yet delivered the new piece.

Their service is very cheap and slow.....

We had purchased an IFB washing machine ELITE-VX 7kg from RHYTHM HOUSE,sector-18,noida. From day one the clothes became rough and hard after washing in it. I has logged a number of complaints(recent complaint numbers-8516629,8935018) for the above stated problem ,he came twice ,checked the machine but was unable to resolve the issue. then he said that he will come next day with his senior technician but till date he has not come.

Need your help to solve the problem.looking forward for your support.

thanks
Rakesh Roshan

I have made a complaint on 19th May 2012 in the complain no.8873801 and my customer ID is 1558110. Twice i have callled, they gave me a number of STS Enterprises Trichy, i called them they promised to send the person, but so far no visit the problem has not rectified. I feel very disappointed in this regard "IFB is getting WORST"