IFB Industries Complaints & Reviews

IFBI IS FRAUD this people just want a money nthng else everythng in this institute is fake i had spoil my career in this institute my money and time.
they does not provide any kind of job they just fool students for money even the centre head is lier Mr. kailash IFBI IS FAKE INSTITUTE..........

When the machine is switched on and the machine is on the spinning position the machine doesn't stay in one place and keep on moving and making big noise. ;Even after the full wash is completed, water gets stagnated inside and because of this the clothes are wet. I made a complaint on 4th February and again on 8th and so far no response from the reputed company. I contacted one Mr. Duraisamy in moble No.[protected], one technician by name Munisamy in his moble [protected]. Whenever I cantact the usual reply is the spare parts are not readily available. I am a senior citizen and how many days I can pull on like this without washing my clothes? Now my complaint is transfetted from Valasarvakkam branch to Vadapalani branch and I was asked to contact Niranjan in 30288510 and I contacted this number on 17th Feb and again on 21st Feb and one lady contacted me and gave me the usual reply that one technician will come to your house today. Now the last thing I can do is to approach the consumer court to redress my griecance.

I purchased IFB Senator 6 kg washing machine from Vasant Kunj outlet of the company's authorised vendor M/s Pankaj Electronics, Green Park, New Delhi vide Invoice number 12914 dated 24/12/2010. The trolley and other items worth over Rs.2600/ were also purchased from company. The machine developed faults from day one like its selector buttons not working, heavy vibrations and clothes remaining very wet despite spinning on speeds of 700 and 900 . First complaint was lodged within a fortnight of purchase. The service person informed that he had balanced the machine and other faults will go with regular usage/balanced loads etc.. As the problems persisted I have lodged several complaints- last being no.5774990 ; 5856861 (on 5th Feb.) and 5884873 (on 11th Feb). I regret to inform that no one has attanded to the complaints and the phone numbers provided by company's Helpline are not even picked up. I am feeling cheated and regret having bought the machine which is apparently faulty. Pls get the matter looked into on priority. Thanks.
Chanchal Phadnis, 7065, Sector D7 , Vasant Kunj, New Delhi 110070. Ph. number [protected] , e mail cc.[protected]@sbi.co.in

Dear IFB Washing machine prospective customers,

I had gone to one of a reputed showroom in Guntur for purchase of IFB Senator Washing Machine.

To my utter surprise, the showroom salesperson advised against going in for purchase of IFB Washing Machine citing after sales service issues and lack of trained technicians to rectify any problem. He also added that life becomes miserable once any complaint arises. When I requested him to suggest some alternative make, he politely refused and asked to look for the same on my own by referring to friends and relatives.

Pls consult existing users before buying IFB washing machines.

CUSTOMER ID- 1946217
COMPLAINT NO-5873356
CONTACT NO- [protected]

SERVICE CENTRE[protected]
FOR OVER ONE WEEK THE SERVICE PEOPLE SAYING IT WILL TAKE 2-3 DAYS.
3 PARTS TO BE CHANGED.MACHINE IS UNDER WARRANTY.
D.O.PURCHASE-15TH JULY 2009

MATTER UN RESOLVED

Reena Gera...

Dear Sir,
Complaints to TUTICORIN DEALERS OF IFB ;
In our washing machine IFB Front loading occured problem for the past 1 year.

Mean time we repeatedly made phone calls to the service centre nearly 100 times.

But nowadays that service man never attend & answer our call sir.

Kindly take necessary step to provide service & make a GOODWILL to IFB International co.

E-Mail id : [protected]@yahoo.com, [protected]@gmail.com

: [protected]@yahoo.com, [protected]@gmail.com

Respected sir,

This is with regard to our ifb dishwasher. We have an ifb dishwasher neptune model, which we have been using for about four and a half years now. Suddenly during the first week of december 2010 the machine suddenly stopped working and we registered a complaint with the ifb authorized franchise service center at anna nagar, chennai which is being run in the name of sai enterprises [address - ap732, gblock, 2nd street, 11th main road, anna nagar west, chennai 600040. Phone [protected]/[protected]] by a person by name mr elumalai, after repeated calls and constant chasing for nearly more than fifteen days a technician by name mr boopathy was sent. Some haphazard job was done only to end in futility and we were told that the program chip[neptune pcb and hose] needed to be replaced and were asked to pay an amount of 4200, for which an sbi cheque for the amount was given by my father. The cheque was en cashed within a couple of days but no one from ifb came and replaced the parts. So the chasing and phone calls continued for another fifteen days after which mr elumalai came and replaced the parts, but the machine functioned partially but there was a leak and our kitchen was flooded. We were again asked to shell out another 1800 rupees on 17/01/2011 for an aqua filter replacement to control the leek and after en cashing the money again no one turned up. So continued the chasing and repeated phone calls, where in mr elumalai convinced us that he could check the machine and set it right only at the service center and not at our home. So it was taken to the service center on the pretext of setting it right within three days and deliver it back. Even after 22 days the machine was not delivered back to us and the concerned person would avoid answering our repeated calls or would keep his phone switched off or else someone at his office would pick the call and say that he was unavailable. Again we had to literally repeatedly knock at his doorstep every day and beg him to deliver our machine. Then after we told him that we would wait no but had no other option but to proceed legally against his enterprise the machine was delivered on last saturday evening[12/02/2011], but it was not installed. Now he is dillydallying to come and fix the machine and has not sent any technician so far. Ifb is morally responsible for all the ordeal, troubles and harassment that we have undergone for the past nearly two months. The license of such careless and non service oriented establishments should be cancelled and they should be prevented from cheating people by giving them all kind of lofty and rosy promises at the time of sales.in spite of shelling out huge amount of money for replacement of parts we are still unable to use the equipment due to the callous and arrogant nature of the ifb company as well as its franchise service center. My sincere advice to all citizens never go in for purchase of any ifb products, they offer the worst after sales services and have only half baked technicians who do not know to do their job. Hope i can get some justice for all troubles we have undergone, as we had even cancelled our appointment with doctors when some of our house member's health were not so good and waited for these people's services based on their false un kept lousy promises and deadlines.

SAVE YOUR BRAND NAME

SUB : Defective IFB Washing Machine & Inefficient Service

I had purchased my IFB Washing machine in May 27 2007. Since inception, my washing machine has been giving me immense problem which has not been rectified as of today. In support of my complain I am giving below some of my complain number related to one problem and that is when the machine is on run it make a horrible sound.
Complaint No. Dated
1423502 26.12.2007
1553073 13.02.2008
2025639 31.07.2008
2042812 05.08.2008
2172717 12.09.2008
3593337 07.09.2009
5494311 30.11.2010 Problem of E2 error started &
5831129 31.01.2011 problem yet to solved (75 days)

On November 30, 2010 I made a similar complaint regarding the sound that the machine was making when on the run. The service engineer who came to attend the complaint told us that the trolly built by the company for the machine is defective, hence the sound in the machine and insisted to purchase the new trolly launched by the company recently. He further asked to add a water filter for improved washing. We bought the water filter and he attached it to the machine itself However, no receipt of the filter bought has been given to us till date. He also changed the start button as there was some problem with it also.
The very next day when I put some clothes to be washed, but the machine did not budge and showed E-7 error. We again lodged a complaint with customer care and posted a mail on December 3, 2010 for the same (reply to which is still awaited). The engineer came to see the machine and said that there is some problem with the Digital Board and he changed the Digital board of the machine. But as soon as he went off the machine is not working at all and showed E2 error i.e. insufficient water supply. From that day we actually learnt about the E2 errors mentioned in the IFB manual.
After that many verbal complaint has been lodged with your Branch Service Head in New Delhi (Ms. Deepika ) and Franchise Head (Mr. Hari), as the machine has started giving me problem of E-2 at every wash.
The Service engineer during one of his visit took out the filter and I hoped that the machine would now work properly, but in vain. The Engineers who come to visit are now saying that the water pressure is not appropriate and hence the E-2 error is showing. Since I was attaching the pipe of the water supply with the tap of my overhead tank (approximate height is about 10 – 12 ft.), he suggested I should go for the fresh water tap. Here I would like to mention that the water supply in our area is only for a hour and none of the programmes in the machine is within the time limit of the water supply (except for quick wash).
I would like to mention that I do agree with their deliberations, but my logic is that if that is the case why did the machine not showed such an error in past, as the machine is kept in the same place and the same circumstances for the last two years. If it is so then was the Digital Board put earlier in the machine was defective, because all these problems started occurring after its replacement.
Talking to the service engineer has proved to be futile as they are so rude and discourteous that at time I feel guilty to have even bought the reputed machine like IFB. I would like to ask that whether Service Engineers are only for selling different products of IFB or are they for complaint redressal? Company claims that the complaints are to be attended / rectified within 48 hrs. But I am sorry to say that inspite of my several complaints as evident from above and several delebrations that too for the last 75 days my problem has not been solved.
I therefore request you to intervene into the matter urgently, so that my faith in IFB remains intact.
Thanking you in anticipation
Yours truly

Tushar Chatterjee

K-168, RBI Colony
Sarojini Nagar
New Delhi-110023
(M) [protected]

I have purchased a front end load washing machine with model number Elite Dx 5.5 kg on 9th oct. 2010.
Due to some technical problems, the machine stopped working on 29th Jan 2011, and the same day i lodged a complain with the customer care dept of the IFB Home appliances with complaint number 5820827.

The company's technician attended the complaint only on 1st feb., that after 4 days of lodging the coomplaint. After inspecting the machine he told me that the PCB of the machine is to be replaced and it may take 2-3 days time.

10 days have passed since and the company has not taken any step to replace the PCB. I have been following up the matter with their local service centre and call centre. The local service centre said that the spare is not available with them and it has to come from ahmedabad. today i spoke to thier representative at ahmedabad ( Mr. Ketan Hingu) and he informed me that it will take further 3 days as there is an acute shortage of spare parts.

Is this the way, such a renowned home appliances co. is treating its customers? its a shame that even after 14 days have passed, they r not able to rectify my problem.

rita nair

I have purchased IFB Washing machine Senator Model 2 years before. Three months before machine was not working, I have given complaint to customer care. A person came and attended the problem, he said water fell on the motor so its damaged and advised to change the motor and also said it costs Rs. 6500 exclusive of service charges. After that he suggested if you go for 2 years maintenance option it will be less than Rs. 5000 and service free for 2 years. Then I agreed and taken AMC. After 10 days he came and replaced the motor and board the machine was not working properly, then he said the board brought by him is faulty one by mistake he brought it and committed to bring new one on next day. Next day he came and replaced the board and shown me the machine is now working; he said ON/OFF switch will not work needs to be changed but It will be available only after 30 days, and asked him about the fitment of bottom piece (it was not fitted properly) he said during changing the switch he will fit it properly. Next day I was happily started using the machine that time only I found that dryer is not working, immediately I have called the person and informed the problem. After frequent reminder he didn’t come (most of the time he didn’t pick my call) and after 10 days he Cooley said that he is quite busy and asked me to give complaint at customer care. I have registered complaint again, one person Mr. Madhavan came and checked the machine and said the board is faulty and agreed to replace the board. He said after 2 days he will bring the board, after 2 days he called me at evening and said I am on the way to your house and asked me to be at house, I have taken permission from office (my wife also working) and stayed at house. He didn’t come, I called him after 3 calls he attended my call and said he is very near to my house. He didn’t come, this was happened several times; afterwards he avoid to attend my calls, one month passed out. I am unable to use my machine since 3 months I am paying Rs. 800/ month for washing our clothes to house maid. Please suggest how to repair my washing machine and also suggest how to take actions against them.

sir ihave your product washing machine model no. eva dx under warranty. i have allredy complation your service center.but not visit your enginear at my home. plese kindly apporved a enginear at my home j 15b second flour gangaram vatika chukhandi tikaknagar my mobile no. [protected]. i request you very soon my problme.

I have a Washing Machine (Elena Ex), it is under AMC, it has not been working and a complain has been lodged since 27.01.2011 (13 days ago) Customer code No. 843891. The service attendants have not taken any action to do the needful. Repeated complains have fallen to deaf ears. Every time i am referred to the same service reference from the help line and my time is wasted. The last time ( on[protected] i was provided a local IFB contact...

I am having one IFB TOP Loaded Washing machine which was giving some E2 error for which I have logged a complain at IFB call center on 8th of Jan 2011 for which they have given me complain no. 5708153.

After 3-4 days when no one called and visited to check our machine, I again called there call center and they told me to call to service center and they provided me the no. of that service center.

After several times calling after 2-3 days they send one engineer to check the machine. The worst thing is that the engineer know nothing about that washing machine he started opening the machine top cover which he didn't know how to open and at last he broken the Top cover of my machine and for excuse he told us that machine is 1 year old and now the plastic is weak and hence it is broken, even we are using IFB original Cover in our machine. Then I complain this to the service center and they committed that it's an engineer mistake and they will replace the TOP cover free of charge.

But till date it's one month they are continuously making me fool saying that few more day sir. Also they are not even picking up my phone i have to call them more than 20 times a day then only they pick the call.

If IFB people are reading this than please do the needful and also take some action against that engineer and also given below person who are just making the customer fool.

Ms. Rakhi: [protected]

with regd.
Anudesh Kesharwani
Mob. [protected]

That I had purchased the adove said Washing machine from Bansal Teleshop Ludhiana on 10/12/2008 & on the said date your represtative Gurbinderjeet Singh along with Service centre person Jasbir Sandhu installed it At about 7:30 pm & gave the demo & during the demo of washing the said machine torn the clothes & I immedieatly asked your reprentative Gurwindr jeet singh to take the machine back because it has technical and manufacturing defect but on the request of Gurwinder jeet singh Your company representative to kindly retain the machine & i would remove the fault tommorrow & on the next day Gurwinder jeet singh along with Jasveer Singh came & did something with the machine & removed the fault temporarily but i was not satisfied.After few day there was another problem i.e leakage of water from the washing machine along with the initial complaint for which the complaint was made to your service centre. Then after few days back there was blocking of the main supply of the water to the machine after that the machine gave electric sparking in the lower portion of the machine during the process of washing.

During the above said problems no. of complanints were made at your customer care with the following ref. nos.

[protected] dated 15/6/09

[protected] dated 05/10/09

[protected] dated 28/6/10

[protected] dated 30/8/10

[protected] dated 20/09/10



On dated 23/09/10 at about 7:30 pm your service centre representative Mr. Amandeep came & I told him about the leakage of water at the lower portion of the machine he checked the machine & after that told me to load the machine but I informed him that due to odd hours it is difficult so please come tomorrow morning at 10 am and at that time we will load the machine & check it out but he frankly refused to come in the morning.but from that date till today he has not attended the above said complaint 5135307/ dated 20/09/10 id no.1716117. & the same problem is sustaining in the machine.the matter was also brought into the knowledge of service centre incharge Sanjeev Mehra as well as Branch Manager Vishal Malhotra at Ludhinan but no fruitful result was there.

I further would like to inform you that your service centre at Ludhiana is giving very poor service to the customers including myself, your service center receptionist Pooja is nerver ready to listen the customer

Even Your service center incharge Poonan is not ready to listen the customer whenever any problem brought before her on the phone she frankly says to contact the customer care centre at Calcutta & dose not satisfy the customer & your mechanics Jasvir Singh, Vishal,Amandeep are inefficient & having very poor knowledge of their work & unable to satisfy the customer & only temporarily solves the problem after three or four days of the complaint for which the complainant have to suffer due to poor performance of your above said employess and this is my personal bitter experience

I request you that if you please send an efficient officer to verify the above said facts you will come know the poor functioning of your Ludhiana service centre . you will feel how I had to suffer an irrepairable loss & mental torture due to the above said defective machine during the above said period.

I would like to inform that I am your customer since 1997 & using lots of products of your company which are performing extraordinaly including the previous washing machine.

Please look in to the matter urgently & and an enquiery be conducted & my above said machine be replaced as early as possible.
thanks

A.S.NEEL(Advocate)

[protected]

Hi

I recently about a IFB washing machine. The first day it self it did not work and he opened some connections and tried to repair.

He said that some connection points are not good and we need to remove the parts and fix. I asked not to touch any part and asked him to replace the washing machine. But he said it is not his duty and left the location.

After spending 30,000 on a washing machine, I was idle for 15 days and lost my interest for the money I invested. Also I felt very tense and frustrated and got some medical problems and spent around 3000 rupees on medical treatment. I would like some one to take action IFB washing machines managment.

Then I had to fight with person who sold it to me and he gave me some IFB contact numbers. I spoke to them intially they did not respond properly, but when I told them that I will raise an issue in Consumer form, he was bit frightened and then told that he will get back to me after 2 days. However, he got back to me in week and told that your washing you will replaced in 2 working days. But the machine came after 7 days. So totally it took me around 15 working days to replace the product.

I would suggest every one to log complaints to get faster response.

Ref.: 23681171
Mrs. Niharika Asher - Washing Machine - Senator
Email dated 26th January 2011

Subj.: Reminder for the complaint mailed on 26th January 2011

This is to bring to your immediate attention that the no action has been taken from your side with respect to the complain made by me on January 26, 2011. This behaviour on the part of the Company and the management is just not acceptable.

The Company has not even bothered to respond to the complain emailed by me. I want to know the status of the complaint registered by me at the earliest.

If the company does not respond to my mail and take the relevant action i will be forced to approach the Directors of the Company i.e. Mr. Somen Bal, Mr. Radharaman Bradharaman, Mr. Bikramjit Nag.

Niharika Asher

From: [protected]@hotmail.com
To: [protected]@ifbglobal.com
Subject: Attn. Senior Management
Date: Wed, 26 Jan 2011 21:00:21 +0530


Ref.: 23681171

Mrs. Niharika Asher – Washing Machine - Senator


Subj.: Poor Service


This is to bring to your immediate attention that the after sales services provided by your company and your authorized franchisees have been extremely disappointing and frustrating. This is despite of being in the annual maintenance contract for 2 years beginning from 24th October 2010.


There is a water leakage from inlet water pipe which is joined to the machine. The leakage has occurred due to the repairs which were being carried out by the technicians. Note that prior to this there has never been any water leakage from the inlet water pipe of the machine.

The table top of the machine has got separated and yet needs to be stuck back to its place.


A complaint for the above was made at IFB’s customer care, complain no. 5733691. Technicians state that the inlet water pipe will have to be replaced. However, the technicians are not ready to take the responsibility of the same and have asked us to bear the cost of the same, Irrespective of the fact that the same has happened due to their negligence.


Following are the list of events that occurred during the period which would give you a clear idea:


1. A complain was made at the IFB customer care in October 2010 for water leakage problem from my washing machine. Technicians from Elite Services i.e. your authorized franchisee were sent for checking the machine.


2. Those technicians mentioned that the inner drum/tub needs to be changed. The drum/tub was changed on 24th October 2010, cost for the same amounted to Rs. 2,750/- which has been duly paid. However, there was water leakage again on the next very day and the second time top hose and bottom hose were changed, amounting to Rs. 350/-.

At this point it I believe that the original drum/tub did not require any replacement.


3. Later there was problem with the timer which did not switch off automatically when the cycle of the machine would finish. Many reminders and calls were made over a period of two months at your authorized franchisor (Elite) for the same.

The circuit for the same was changed.


4. The next very day the machine’s water heater stopped working. The days prior to and on the day when the technician turned up to check the heater there was no water leakage from the machine. However, when the technicians were working on the machine there was water leakage. It was assumed that that was just for time being since the work was under process.

Later at night there was again water leakage and this time it was from the inlet water pipe.

We complained at the IFB customer care and also spoke to the Mr. Wasim, Manager of Elite Services, situated at Mahim, Mumbai – 400 016. I was informed that if the fault had occurred due to the technician then we would not be charged for the same. However, the technicians do not accept that fault happened while they were working on the machine. Temporarily the technicians have stuck “M-seal” on the inlet pipe though that has not served the purpose.


I may also mention that the staff at Elite Services has been very rude in communicating.


In view of the above incidences and the kind of services that have been provided up to date I am not wrong in thinking that the drum/tub did not require any change and that unnecessary expenses have been borne by me for the same. I am forced to think that the technicians of the company change the parts irrespective of the fact whether the problem will be solved or not, just because that the customer is going to bear the cost.


In case of the leakage from the inlet water pipe I decline to bear the cost (Rs. 450/- as mentioned by technicians at Elite Services) since that is not my fault. Just proves that how customer friendly is IFB Industries Ltd.


I am sure you will be aware that there are huge number of customers out there how are absolutely frustrated with the kind of services that they have been receiving from IFB. I am personally aware about 10 people who are have vouched to never purchase any IFB products in future.


Also note that we have been informed by the technicians that the customers are not given any “job card”.


Look into the matter at the earliest and get me a replacement done for the inlet pipe or I will have to go to the senior management.

I had contacted IFB for servicing my Senator Washing Machine in Nov 2010. Finally they sent someone and he made me change parts worth Rs 6230 saying the machine was perfect and would last another 5-10 years after the repair.

With-in 2-3 days the machine started leaking and I was told that the casing had got damaged and I had to shell out another Rs 1800 for it. So I was virtually inching towards spending the cost a new washing machine without any guarantee of how long it would last.

I then checked with dealers and realised that IFB had the WORST service in the industry and their servce centres have started conning people. I completely agree with them.

I have been calling Perfect Cool every day and they never land up. Till they get the money they are prompt.

PLEASE NEVER BUY IFB MACHINES AGAIN.

Sadly I am an IFB user for more than 15 years and now have to switch.

P. Mishra

: Problem in Microwave 17PG1S, Sr. No. 3615, complaint no. 5618540 dated 26 Dec’ 2010
Dear officer,
I am holding this product from last more than 3 years and recently this is not working in any other mode except GRILL mode, I have made a request as above:
1. On 28 Dec’10, Technicians Mr. Ravinder came from local service center (DIALUP Home service) and he checked the oven, unfortunately that time there were no electricity in house, his observations are as under:
a. Megatone is faulty
b. Reason for Megatone failure is Power fluctuation
c. It require regulated supply to run the IFB Microwaves due to power fluctuation in whole Faridabad
On requesting to put these observations on paper, he refused and walk away from house.
2. Again, after making so many request to local center, to send some senior technician, they again send the same fellow on 29 Jan’11 and that time electricity was available and he checked the oven after bypassing Megatone (as per him) and again declare that Megatone is faulty and its costing around Rs. 2000. This time also he refused to put these observations on paper.
In view of the above I am very much disappointed with this IFB product and feel that investing around Rs. 2000 on repairing of a Product of around Rs. 3000 is not worthwhile, moreover I need to purchase a Stabilizer specifically for IFB oven, whereas my other appliances like LCD, Refrigerator, Air conditioners etc. (other than IFB Brand) are working very smoothly without and regulated supply.
My sincere request is to please look into the matter very seriously as I am also an Electrical Engineer and am not fully convinced with the justification given by your technician.
Please advise me for further course of action, as I am not able to avail the facility of Microwave for more than 2 months.
Regards’
N S Tomar
Flat No. 9, Citizen Apartment
Sector 46- Faridabad
Mob: [protected]

My name is Jayadev from hyderabad & my contact No is [protected], i have registered a complaint against the not working IFB 5 kg washing machine on the 12 of jan 2011 and have been following up since then, you may have a look at the history of the call that i made referring to my mobile number. No action taken yet and I get to new advices daily from the jokers who call themselves service engineers. hope it reaches the hearing ears.

I am Pankaj Rathod from Arakkonam, Tamilnadu, India. I paid for Annual Maintenance Contract of my IFB Microwave Oven on 06.09.2010 to IFB service Person. My oven got faulty before three months and since then i have been lodging a complain online, and calling their customer care. The service person named Siva comes and makes me fool by telling that i will come with the spares next week and then he comes after a month, when complained for four to five times. IFB sevice department want to just pass the time so that my AMC period expires. The product they sold to me got faulty just in 14 months and now since three months i have been complaining and also paid for the AMC but they are not turning up for the repair. Purchasing a IFB product was one of the biggest mistake i made and suffering since then.