IFB Industries Complaints & Reviews

Horrible experience with IFB,

My 25SC2 Microwave ( In Warranty) oven's Tray was not rotating . I logged the compliant on 23 march 2010. The customer care executive(IFB toll free No) told me that ,they will send the engineer with in 24HR. But the engineer named Mr. Issac come only after 3 days and he told that part is not available and intend the part to IFB and he told me that plastic part under the tray was burnt ,the customer should pay minimum 500 INR for that part replacement. With out any information the Service Engineer ( Mr.Issac) took the plastic part under the tray and went.!!!after 1week later I called Bangalore Service centre[protected] and talked to the In charge Mr.Niranjan and update the whole history.!! Again he sent the same engineer and he is brought some duplicate part from somewhere. he removed and opened the sealed Tray motor and fix some old gear on that and fix the motor on Owen ,while he switching on smoke come out from Owen.!! fortunately I ask him to stop the all junk work and bring brand new Tray motor .
The Engineer Mr.Isaac from Bangalore service centre Did not closs the machine and still my Owen is opened condition.!!!
After this incident I discussed with my engineer friends ,they told me a shocking story.
Actually this Tray motor is a Sealed combination of gear and a DC motor, any service engineer is not authorized to open this part ,some times the engineer bring some old part from second hand market and fix to warranty machines !! and they will sell the original parts from IFB.
And the engineers simply tells to poor customers that, some plastic parts will not cover warranty so customer should pay some amount even if it is under warranty.!!

Today 19 April 2010 I contacted again Bangalore service centre and talked to Mr.Niranjan he gave his Manager (Mr.Michel) Number ([protected]) and ask me to contact him.!!!

Anyway I am going to contact him. and I am planning to continue this writings..
please give your suggestions for me.

Regards,
Nyjil George
[protected]
www.aagneyam.com/blog

our washing machine is making big sound while in operation i complained to your
technician at kakinada .he visited the machine and told me that drum should be
replaced.i said ok and agreed to pay the charges.after this your engineer is postponing
the work.please follow up with your engineer to get the work done at an earliest date.

thanking you

To
The officials staff of IFB company
It gives me pain to write this note to you.


Fifteen days back, my machine went out of order for which complain was registered to local service centre in Bareilly city on the mobile no. [protected]). The machanic attended the complain and diagnose the panel of machine out of order. He has asked us that its panel had to be change after receiving from company. Till date the panel has not been changed and still the machine is out of order.

On the same day, I registered the complain at toll free no. ([protected]) and he gave me the one number i.e., 2717404 and also he asked us to contact at ghaziabad centre. After contacting at Ghaziabad, they told us that they have no our complain. Afterwards, I gave them the same number 2717404 which was given to me by help line. After wards, the officials of Ghaziabad gave the message to Mr. vipin the owner of service centre at Bareilly who has also reported them that he has no our complain .

Again I contacted one more officials of company Mr. samanta ( [protected]) and I explain him in detail. He asked us that this complain number is one year old and I have to take new ticket number from Helpline. Again I rang to help line and asked to give me new ticket number. he suggested that first I have to close first the complain number 271404 then new ticket number will be given.' I asked us to closed this number and give me new ticket number. He failed to give us ticket number and my family is in pain in getting repairing the machine.

I do not know how the machine will be repaired. Still my machine is under warranty. KIndly help us. My contact number is [protected] , [protected] abd[protected].

i registered request no. 4344581 on dated 4april,2010.( customer code 1064092 ) general service of our 6kg senator ifb washing machine.but it is regret that no one visited our house despite of calling a number of times at customer care number 39004321. please look into the matter.
from balram gupta. #1554 phase -2 , urban estate dugri road . ludhiana.
ph. [protected]
cel. [protected]

We purchaced IFB washing machine on 1993. We did not face much mechanical problems. In view excellent performance we purchased new washing machine IFB Senator on 22 Jan 2008. Warranty period expiring on 22 Jan 2010.
During the end of the period there was frantic calls by IFB authorised service centre ANTEK for free servive and renewal of maitenance contract which is around Rs. 2000+ for one year period. Finally it was allowed by my wife for inspection. We misunderstood the free service, We thought free service from IFB Rep. I Mr. Chandrahas Shetty was not present in India and my wife, who is a house wife allowed for free inspection. They were not invited and many frantic calls were made for this service followed by request for annual maintenace contract. After the service inspection we started getting problem with heavy sound during spinning. Then we lodged the complaint to call centre. Antek rep. came and told brake. brg and belt damaged. With our previous experince with IFB and technical knoledge such kind of mechanical problem not possible. We still feel foul play during free inspection which was allowed by service centre frequent request. We tried to bring this to IFB notice and we are getting positive response. Machine only little more than 2 year old and actual running time is very limited. We request for sme positive reply from IFB proffssional technical team.

I HAV DONE THE COMPLAIN ABOUT MY ILL FUNCTIONING OF MY WASHING MACHINE BEFORE ALSO BUT THE TECNITIAN CAME WAS A RUBBISH ONE WHAO MADE FALSE CORRECTIONS AND WENT AWAY.PLEASE TAKE SOME IMMIDIATE ACTION OR I HAVE TO GO BACK TO THE SHOP(CAPITAL CHOURANGI) AND GIVE A WRITTEN COMPLAIN THERE AND GO TO CUSTOMER COMPLAIN DEPARTMENT.
SL NO:[protected]
MOD NO:-AW60-806
DATE OF PURCHASE:-20/12/08
TAKE IMMIDIATE ACTION.

I had registered a complaint no. 4362629 dated 8/4/2010 with IFB Appliances for washing machine which is not functioning properly and is under AMC. The complaint is not attended till today i.e. 15/4/2010. It is intentional on part of service vendor/franchise as the AMC is about to expire on 19/4/2010. As my complaint is well within AMC I request that company may please be directed for repair of washing machine well within AMC or after expiry and company may also be asked to pay a compensation for mental harrasment.


Regards,
RAJEEV JAIN
D-294, Vivek Vihar, Delhi-110095
(M) [protected]

I have a IFB Dishwasher. I called the customer care number to register a request for dishwasher salt, detergent and rinse aid. When I did not receive the supply for a week, I called the call centre again and they said they have escalated the issue. I again called after 3 days and same response. I was frustrated. For 10 days I was not able to use the machine for washing utensils. Then the gave me the Bangalore service centre's No. to coordinate directly with the centres incharge. He told me that the supply will be given in a day's time for sure and the technician is already out. He also said that I had already given the request to the technichian. He didn't come? Now the supervisor also doesn't keep track if the technician has attended to the compalaint or not! Despite repeated messages from the call centre, he didn't bothe to check or call me. I called again after a day as no one turned up. Then I was told that stock is not there. For 15 days, I have been calling here and there and no one ever told me that the stock is not there. I took the phone numbers of supervisor of the call centre inchare and the manager's number. But they never pick up their mobiles and not even call back after seeing so many missed calls. I am at the mercy of these people. I selected this machine as I was assured that detergent supply is easily available as compared to other imported brand. What is the use. I just keep waiting, washing utensils myself and calling these numbers! This is intolerable. They don't inform about the status, they don't supply the required materials, they don't pick up your calls. Higher authorities should take notice of this and ensure appropriate systems. You sell a machine worth 27000 with promises to take care of it but you don't. This is not acceptable and not done.

I cant find any of your service centers in tamilnadu.im greatly disapponted with your customer care services.i have bought IFb digital washing machine and i got a problem in opening the door.i strive hard to contact the sevice unit.but no one responded for my query.its a great unsatisfactory complaint on your part.being a such reputed firm its not at all fine on your part.i request you to take proper action for the same.

Dear Sirs,
I have made a complaint for our MICROWAVE OVEN POWER GRILL WITH COMBITEC (Model No.20PG1S) & Equipment Serial No. IFB0604/032/0446. There is a problem in the rotation of tray. In this connection I lodged a complaint 15 days back through your customer care. The next day an engineer visited my residence. But subsequently, the representative from your dealer did not visit and made the replacement. I'm also using home appliances of other products and I have never seen such poor services of IFB. In fact earlier I also used IFB Washing Machine. I never faced difficulties initially for a period of 8 years. Subsequently, I had given AMC & i faced the same difficulties of poor services extended to the customers. You are once again requested to advise your representative to rectify the fault without any further delay. It is mandatory for any company to provide satisfactory services to the customers after warranty period. I think IFB has completely failed to take care of this main issue. It is very important to provide good services to the customers which determines the standard of the company. Please look into my problem and resolve the issue.

Dear Sir/Madam,

Unsatisfactory customer with service the centre of your IFB company. My customer ID NO. 2218658, complaint no. 4143913. I would like to bring it to your kind notice that I had given complaint of my washing machine was in problem many times he came with the damaged drum, difference size of the drum & not a good blades inside the drum, so it took a month to repalce the drum finally along with that even i had orderd for the stand to get it. I paid the money of Rs. 1000/- (One thosand only) to the boy Mr. Altaf who is technician he took the money he didn't acknowledge for the same. He said that he will get the stand very next day, i waited from next I kept on calling his no. [protected] he is not responding to the call nor the the service Centre Contact No.[protected]/32942055, the head of the service centre Mr. Anjan, who is not taking responsible for this matter. There are lot of things to be complaint also

So I kindly request you to look into this matter & reply me on my Mob No. [protected]/[protected]. at the earliest.

Regards,

Shashikala

Sir,
permanent customer no.969822
complaint number 4316837
complaint date[protected]
this is to bring to your notice,that we have already registered on the above date stating that our machine in not running.On[protected],service engineer by name Mr.Arun came and told us that the operating belt was cut,and replaced it by charging Rs 541.When we started to run the machine immediately,it had the same problem.The same service engineer came again and rechecked the machine and said the motor in the washing machine has to be replaced.He also said the the motor has to arrive from chennai and this can happen in 1 or 2 days.
After waiting for three days,I visited the coimbatore [ganapathy] service office 3 times and called Mr.Nandakumar,Mr.Mariswaran and Arun several times.Each time their reply was the motor has not arrived.
I called[protected] several times and[protected] once,their reply was they would enquire the service personel and they would ask them to contact me,so long nobody contacted me and I am only calling or visiting them regularly,and they are telling the same story that the motor should come.
Already 10 days are over,so kindly do the needful to replace the motor at the earliest.I am AMC customer for 5 years
Thanking you,
M.Subramanian
[s/o S.Maruthachalam]
moblie no.[protected]

I had purchased ifb washing machine model senorita dx 5.5 kg from kings electronics, kharghar, navi mumbai, this machine from day one started leaking water, i registered several complaints with ifb care bu the problem was not resolved, finally i spoke to one mr. Abhu, he inturn finally reacted to my request & sent senior technician for testing, observed the defect & the same was replaced with a new machine, the new machine was dumped in my house & was lying un attended for 6 days, again i had to send message to abhu, he forwarded the message to ifb care & one echnician came on next day to install the machine.

The so called new machine too has a major defect it has started making a loud noise & vibrates a lot during spinning & drain, the noise generated from the machine sounds very dangerous & frighteneing to all family members, this defect was brought to the notice of ifb care, again one senior technician from franchise had come for inspection, had look & confimred that the weight mounted onthe drum is getting loosened & making noise, hence the drum has o be repalced. I have been put into huge inconvienece by buying this machine, the service level of ifb is pathetic & worst, there is no sensitivty towards customers, they are very much thick skinned staff & franchises.
Till date the problem in machine is not resolved & i am waiting for the earliest resolution.

Sir/ Madam

1.i had purchased IFB Top Loading Washing Machine AW 7233 in the mid of January 2010. my machine is registered in the name of Shri Vikas Aggarwal, my husband. we are residing at C-9/78, Sec-7, Rohini, Delhi -110085.
2.in the start of month of march, one day when i plugged in the machine, it started making a loud sound by itself. i switched off the machine.
3.i lodged the complaint with customer care.
4. technician arrived and set right the machine. the fault was that some screw was left loose by manufacturer itself.
5. after a week, the machine did not start after plugging in. it started giving problem such that on its display panel, the numbers just blinked and the machine switched off by itself. it started after two - three seconds itself again and again switched off by itself. since then my machine is dead.
6. customer care was approached again. technician arrived in and made complaint that PCB of the machine needs to be changed. it has happened due to voltage fluctuations at my residence.
7. it has been three years of my marriage and i have not seen any voltage fluctuations in rohini where i am residing.
8. then also, we lodged a complaint with NDPL. their technician arrived three times at out place and arrived at the conclusion that voltage was right at 230V till meter installed at home. their responsibility is till the meter. on persuasion, the NDPL technician checked the voltage at the switch where machine is installed. the voltage was perfect at that point also. this was done by NDPL technician on courtesy call basis.
9.IFB technician was called again and it was explained to him that we have no problem of voltage here at the residence.
10. IFB technician told a new story that u have a leakage of earth or there is no earthing at this switch.
11. it is pertinent to mention here that the second floor where we are residing was constructed in the month of Aug 2009 and at that time all the earthing was made again by digging 30 mtrs in the ground and earthing was made with copper wire, salt and coal as required.
12.electrician was called and he confirmed that the earthing was right at the point at which the machine is installed and also at all points at the residence.
13. we again talked to the IFB technician for replacement of the machine.
14. he gave us the contact number of Shri Sandeep Sharma who is the Area Manager of West Delhi. we tried to tell him the whole story but he was so rude and impatient that instead of listening to the customer, he just told that the machine could not be replaced and he cannot help us in any regard.
15. i am sorry to mention here that his attitude was really not appreciable and he was just not listening to us at any cost. we telephoned him two times and the response was same. the attitude of him was very shameful and i will take this matter separately.
16. now you are requested to suggest me a way so that my machine is reached with a new one.
17. we are two people at home, myself and my husband. not much clothes are being washed and since the mid of march, the machine is dead.
18. if in two months of working with the machine and keeping in mind that only clothes of two people are being washed, it goes in such a state that its main part i.e. PCB needs to be changed, i donot find any valid reason to go with this machine.
19. the only resort is either IFB returns my money or IFB replaces the whole machine.
20.the other way would lie only in legal action against IFB in consumer court

Hi This is Saravanan.

Do have a worst experiance with IFB service quality.

My machine is under AMC. I had booked a complaint before 10days. No one. attend the call so far.

Everytime i called them, they have given a service centre number along with manager Mr Durai Mobile Number.

i literally tired by trying that number.

some 2 months back i got a regular call for taking up AMC and with the high torture i have taken AMC.

Now no one is there to attend the call.

CAN SOMEBODY FROM IFB HELP ME

OR ELSE YOU WILL LOOSE YOUR CRDEITABILITY.

You can reach me at[protected]

Sir,
i purchased a washing machine from autorised Delaer i e Tushar electronics at latur at that time they told me you have got a scrach card coupan from the company after near about 10 days after 10 days i went to the shop then the shopkeeper said me if you get a diccount then you have not eligble for scrach card coupan but sir at the time of purchase the shopkeeper not tell me that you have option that eighter get a discount or coupan
so sir wehter there is a scheme of company or the delear cheating me

I have a diferent and unique experiance with IFB product. I got Microwave Oven in aug, 2008. After just 3 months it stopped warming and after complaining it got fixed by replacing a fuse. Again after sometime it had the same problem and this time i had to go out of station for sometime and I planned to get it fixed after coming back. When i checked it again it worked fine. After some few months it stopped again warming, I lodged a complaint with service center and suggested them to get it fixed properly as the product was under warranty. they assuered me that the product is good and it needs fuse change. I insisted why is fuse getting worn out, there is some problem that is why fuse gets used up. They didn't listen to me and changed the fuse again.
This time again same thing happened and the product is 1 and half year old I don't use it heavily, just for warming the food that even sometimes. Warranty is expired this time. To my surprise when the customer service checked it, they told me of replacing some part worth Rs. 2000/=. I told them all story about this product why wasn't it replaced when under warranty, that time the problem was there and you were replacing fuses only. They aren't able to answer me.

If this is the problem with every IFB product then its OK I will agree IFB products are like this. If not then why was defective product sold to me and not serviced when under warranty.

Please suggest what needs to be done.

complaint No. 4279434

Tanveer
[protected]

Just 2 months back I got my washing machine serviced by M/S.Lisanth Appliance Services.,(IFB's Authorized Service Dealer), HOSUR.
They came only after 2 week's time (after getting my complaint) and asked me to send the machine to their shop as they could not do it here in my place. They had charged Rs.1930/- vide their Invoice No:029 dtd.,26.01.2010 for servicing.(Parts replaced according them : Bearing Set,Oil seal,Tub Hose,Timer). But the very next day machine did not run.
Again I called them repeatedly but they did not come. After registering an online complaint they came after a week's time and told that Rubber Sleeve got damaged. Changed the same at a cost of Rs.659/- (Inv. No:491 - Dtd .,02.02.2010).
Now the M/C is not working once again for the past 10 days.
After making a complaint with IFB's present local representative M/S.Vigneshwar Enterprises today a technician came and say that belt and PCB got damaged. The estimated charges for repairing is Rs.2750/-(approx) I really could not understand what is going on. Why they were not able to analyze the problem and rectify the same at first time itself? Even after spending Rs.3200/- (including Rs.600/- towards transportation) machine is not made to work and now they are asking another Rs.2750/- and I do not know what will be the fate of M/C even after spending this amount.
I really feel very bad for having bought an IFB machine and suffering like this with out getting proper service.
The service agents are only concerned about making money and least bothered about customer satisfaction.
I want somebody from IFB customer Support to intervene and solve my problem once for all.

S.Swaminathan.

Dear Sir,
I have purchased IFB washing Machine digital 5 kg. from Arvindra Electrnics Pvt. Ltd., SCO 1112, Sector 22-B, Chandigarh on 21.9.2009 at a total cost of Rs. 16000/- under exchange scheme. This machine is warntee for four years i.e. 23.9.09 to 22.9.13.The machine develpe some technical fault within 3 days and Sh. Sunil of S.S.Automation, SCO 303, Ist Floor, Sector 38-D, Chandigarh informed that its software required to be changed. I requested the dealer Arvindra Electronics Pvt. Ltd to exchange my washing machine. He sent one Sh. Gobinderjeet Singh, Branch Service Incharge, phone No. [protected], who alongwith an engineer made my whasing machine in working order and convienced us that it is o.k. Thereafter the machine again develped some snag and Sh. Kanhiya, Phone No. [protected] and Sh. Rajinder Kumar, phone No. [protected], visited to check the machine after great persuation, telephones and requests. They informed that the machine's drum needs to be replaced alongwith its software. The replaced the things whereas I pleaded with Sh. Gobinderjeet Singh, Branch Service Incharge Incharge to replace the piece and may change its model and I am ready to pay the difference, but all in vain and he refused to entertain my request. The replaced the drum and its other necessary parts, though the machine was purchsed 1 months before. The machine worked for 3-4 months smoothly, but the same again developed some snag and I have requested your toll free number [protected] a number of times and every time they informs that the engineer will visit within 24 hours, but I am sorry to inform you that these 24 hours are yet to come even after 4 days. I even tried to contact Sh. Gobinderjeet Singh, Branch Service Incharge but he failed to lift his telephone, and if you say I am ready to show my call detail or may request the call detail of phone of your Service Incharge. Even I tried to contact on phone Sh. Rajinder Kumar, and Sh. Kanhiya but they also did not attended my phone call. It is understood that when their senior used to avoid the phone call of customers, then they are not at fault. Through this mail I would request you to kindly either replace my washing machine or the model may be replaced and I am ready to pay the difference if there is any. I would further inform you that your service of Chandigarh is below average and no body care to hear the customer whereas the customer is treated as king by other companies like Samsung, LG etc. In the meanwhile you are requested to direct your staff to attend this complain immediately as we are struck off for the past many days to wash our clothes. Since we are a working couple, so it is better if the engineer come to our house in the evening i.e. after 5.00 p.m.
Kiran

I have an IFB Neptune dishwasher, purchased in April 2007. It is out of guarantee period and I do not have an AMC. The machine is not functioning and i complained on 19 Feb 2010. I was told that it will be set right within 24 hours.For three weeks there was no response. The mechanic come last week to replace the defective part, he brought an open old looking piece. I brought this to the notice of the customer care people.On repeated complaints one senior service pers Vijay Wagle contacted me and said that the mechanic will bring a new piece but today it was again an old piece. I have called the customer care a number of times today. Each time I am told that their seniors are in a meeting but someone will call in 15 mins time. No one has called. Its a over a month now. What do I do?