IFB Industries Complaints & Reviews

Sir/Madam
Sub: Not responding to complaint launched since 13/08/2010
I have IFB fully automatic ,top loaded washing machine (model no 7233 )purchased two years back, after warranty period expiredI have AMC done with IFB.
My machine is not working from august ,have launched the complaint ( complaint no 4931722,13/08/2010 ),on 15 august person from IFB visited and found out that some part need to be replaced ,since then nobody came from IFB to replace that part.
I tried to contact service incharge of IFB Industries Mr.shrikant ([protected]),but got very bad response he never takes up call and if does so,he pass on all blaim to IFB industries .
Now I am frustuated from spending hours on phones so that atleast someone else picks up the call and listen to complaint .
Consumer court is my last hope ,I wish you guys would not dissapoint me and would take early action as soon as possible.
Thanks

I have given Annual Maint Contract to IFB for service and spare parts from 13th Nov., 2009 to 12th Nov., 2010 for my
Washing Machine (Front Load, IFB: MODEL-Sanetor 6 kg, Cust ID# 766187).
My machine is out of service and I have logged in complain to IFB for the same.
the details are as follow;
Comp # 4929350 Date: 12th of Aug 2010
Customer Service contact No.: 39004321.
I am in continues follow up with Dharmendra Dodia: [protected].

But, so far my machine is out of service and nothing is moving positive. They only gives me dates and excuses for not doing it.

I request you to take this complain and do the needful to take the approprite actions.
We are suffering a lot because of this problem.
Regards,
Bharatsinh Parmar - [protected]

We bought a washing machine 1 month back.But we used it for 2 weeks and after that its drier got complaint.We called the customer service center of the IFB.They took several days to come and look the machine.They asked to replace a board and take several days to come.Now we are requesting to replace the machine.But they are making many excuses.The machine has got 4years warranty.Please consider this.
We took the machine from:Pittappallil agencies ,angamaly,kerala
Invoice no:2200
Date of purchase:[protected]

We raised a complaint (No. 5035636) on 1-Sep-10 regarding our fully automated IFB Washing Machine with IFB Service Centre, Chennai. Even after several calls to Customer Care, Service Centre Manager (Landline & Mobile), the service is not closed till date (23-Sep-10). The product is covered under AMC. It is becoming painful to follow-up IFB Service, as either they don't provide necessary info. or they ask us to call the Manager. When we try to reach the Manager, he doesn't pick up the line at all. We are facing one of the poorest service from IFB.

Hi,

I have lodged an complaint with IFB customer care 5 months ago as the Water is leaking from the soap powder tray of my washing machine. Two days after a service person attended and suggested me to go for an AMC to resolve the issue. I have bought an AMC with IFB customer care immediately and from then on I was lieterally frusturated on calling this service persons, eventhough, i lodged a complaint they come after 1 or two week later (meanwhile, i would have called atleast 25 times). In each visit they try to post pond as if they dont have the parts and it needs to be procured as the mode is very old.
Till now my problem was not solved, but they have charged me more than what is required for the actual repair. Actually they force customers to by AMC and thereon, they leave them unattending. Something needs to be done against this.

Dear sir,

I purchase washing machine four months back, i am facing problem since 4 months. i give the complaint
Nellore service center two months back daily follow up but no use. They are not responding my complaint.
Pls rectify the problem ASAP.

Mobile no - [protected]
Nellore service center ph no-[protected]

I am mithilesh kumar singh customer of ifb.
My ifb washing machine is not working from 4st September and machine is under warranty.
My complain no[protected] registed on 4th of September till this date they have visited 4 times but till now our problem is unsolved.
I have called up jet services but they are not able to solve the problem instead of solving our problem they are not attending the call right now.
Jet service manager Mr akshay khade use a slang language when ever we call him.
Then we called up executive officer Mr shashank bushan
he is also not responding to our complain instead of solving our problem he just laugh on us.
After that we called up area service head amrin but once she picked our call after that she just reject our call and never pick our call.
Last to last we called up Mr mathur westen region service head of ifb but he is also not able to solve our problem not even giving us replacement of machine.
I am totally unsatisfied with ifb product and services.

i bought washing machine from ifb,its main board is not working properly ie switch etc,i complaint to ifb service centre they visited and says that whole board needs to be changed,it is now aweek gone away but no one come to change the board,on calling to service centre ,they response that it will take time,so please comply them to do nedfull action to repair my washing machine as earlier.
[protected]

I HAVE IFB WASHING MACHINE,SOME TIMES IT IS MALFUNCTIOING DURING OPERATION CYCLE,I AHVE COMPLAINED REGARDING THIS TO THE NEAREST IFB SERVICE CENTER HERE AT CUTTACK, BUT THEY ARE NOT ATTENDING.HERE AT CUTTACK IFB SERVICE CENTRE OFFICE TELEPHONE IS[protected], M NAME IS MANAS RANJAN BEHURA, MY MOBILE NO IS [protected]. PLEASE TELL ME HOW TO SOLVE THIS PROBLEM.I AM WONDERING THE SERVICE CENTER IS FOR WHAT PURPOSE ? JUST SITTING AT OFFICE AND TAKING SSALARY TO HOME,PLEASE ADVICE. THE SERVICE OF IFB IS REALLY POOR COMPARE TO OTHER COMPANIES.

Sir,
We had purchased a ifb microwave oven(20pg3s) in bajaj electonics,kphb hyderabad on 5th september.Its already 11 days happened without using oven,when we call the demonstrator for demo he is not giving us proper response.
He is just skkiping the demo by saying few hours more on the way coming and not lifting the call after some time,his mobile number [protected].
The next time if we call bajaj eloctronics the people saying that our demo is cancelled and again making a new request to the demonstrator.
how can we keep the product without knowing proper operation and without using it.

MAN KARTHIK,
BHEL,Township.
[protected].

dear sir,

for last 21 months my washing machine of ifb make not working. i have complained 10 times but nobody has atteneted the complaint. kindly look into the matter.

my complaint no. is 4844655 dt 27th july 2010

my cell no is [protected]

Sir / Madam, I have complained on line on 10 Sep 10 after getting fed up for almost three months for poor and pathetic service by Mr. Shiva, IFB technician.But to my surprise except a phone call from head office, Ambatore,no positive responce and service is provided tilldate. Is there no competive autority to direct a better after sales service to maintain a good image of the company.Thanking you in anticipation.

This is from Guntur. My IFB washing machine is under repair.In spite of the repeated request to the help line no service persons are attending the machine.the spare part-drum has to be replaced..It was reported dy the service person and informed that he shall replace it within 10 days..still they have not changed the parts within one month..the service persons are not responding the calls.we have the customer code:1633415..It was registered under the name of G.Ramanadha babu bearing mobileno: [protected].. am not able to under stand the reasons for this casual attitude.please respond to our request.

The IFB Washing machine complaint being registered to them still no response from them . Very bad service though taken AMC cost for 1 year but in return nil response


Name --- Chandra sekharam
In Chennai

I have purchased IFB washing machine Senator DX. From the beginning it is giving troubles. Service attendants attended several times. I came to know that this model is a flop one. We have spent a lot of money on this machine. It appears that there is a defect in manufacturing on this machine. Owners having Senator DX may advise me if they got redressal by any other means. I also appeal to the public not to purchase IFB washing machine by brand name.

Ref: AMC No. : IFB/ G/ 20269
We had first lodged our for the above mentioned IFB Washing Machine on the 1st of Sept 10 for which we given a complaint no. 5035266 dt. 1/9/09.
However, on nobody attending our complaint, we had to send a reminder by Email.
Following which, one IFB representative came to us on the 4th, checked the machine and told us that certain parts (that are readily available) need to be replaced and...

I was assure of job gaurantee for the program I enrolled in that was Post Graduation In Banking & Financial Services (PGDBFS).It was a six months course and I paid my hard earned money which was 60000/- + admission fees extra of 500/- .The institute just conducted fake interviews and said the joining would be after the completion of the course .Now its almost 2 months now they say the date of joining is postponed no appointment letter is given no confirmation is given on calling they are avoiding calls no response is there from their side no certificate of the course is given no proof is there that we have completed our course

My course started on 1st march 2010 and got completed on 1st aug 2010 .

Despite promising to service my complaint within 24 hours my complaint No 5073340 dt 9/9/2010 has not been resolved by the service provider Antek services-Malad-east on behalf of IFB Industries Ltd.
A have a AMC for 2 years for my Washing Machine model Supremeo.

Very poor response, the telephone of Mr Anil Divakaran -the Man in charge of this agency is always switched off.

Hemang Marfatia
A- 402 Krsna tower,
A S Marg Ashok Nagar
Kandivli east
Mumbai-400101
Tel-[protected]

I bought a IFB Microwave oven and unfortuantely it got repaired in augest. I raised a complaint and the company sent the executive. The executive on inspection informed that the MICROWAVE will be actively working now, but the same problem is being faced by myself , as the executive has also charged Rs 276 as maintenance charges but after that there is no response from the executive . Since then neither i am able to trace the executive nor any response from call centre is futile. Finally i was shocked last week that my complaint has been closed completely and i raised a fresh complaint.
My first complaint ID is [protected]

Its a shame for a company like IFB to offer such a poor service to customers

I am in new delhi and it will be great if someone can provide me the top level heads number in IFB so that i can escalate this issue ....

I have initially registered this compaint over phone on 28-AUG-2010 and complaint no. is 5013325. After several follow ups Technician turned up on 03-SEP-2010 and said the machine has to be taken to the workshop and he will be calling me in the evenign when they will be coming to take it but it never happened so far. The inital problem reported was Error E-04. When the technician came in on 03-SEP-2010, he further made a damage to door which is not even closing now (because of one loose screw). After that no one turned up to take the machine and i have been spending all my day (in office / home) to follow up IFB on the status and there is no response yet. All promises made by IFB customer support / team / managers tured out to be false. This is not at all acceptable. The complaint is registered on 28-AUG-2010 and it has been almost 14 days now and nothing has happened. Am going thru a lot of pain because of this and the daily expenses am incurring towards this and also the phone calls. Appreciate if you can look into the matter and resolve it ASAP. If IFB is not interested to resolve the complaint, i would urge them to take the product back and give me my money back. Whatever it is, i would expect it to be resolved by 17-SEP-10. So one more weeks of time i gave them and also putting my complaint here. The product is under 2 years warraty given by the company itself which is upto 29-SEP-2010. I have also taken 2 more years extended warranty on 31-AUG-09 by paying them Rs.2572/-. This is a digital 6kg washing machine from IFB. I have been following up calling the customer care and the local service center here (Raju / Naresh / Anupam / Gopi) but it is just left like that. Days are passing by but none of them seem to be interested in resolving this. Anupam (who is the escalation manager) told that he would be sending the senior technician on 08-AUG-2010 and so far could not able to. If being a manager he is not able to influence and get things done then whom should we approach. This is a nightmare. Am never ever going to recommend anyone to buy a product from IFB. Appreciate if this could be looked at as a priority,