[Resolved]  Iffco Tokio General Insurance Company Limited — Approval not received 16 days passed

Address:

Faridabad, Haryana

Hi,

I am an unfortunate customer of IFFCO TOKIYO General Insurace cmpany Ltd. I am having an Individual Medishield Policy of 200000/- and i am using this policy since 2006. i Have renewed this policy on 16 Jan-2010. I had planned to get myself operated for HERNIA, as suggested by a doctor, for this when i submitted my Policy document, I come to know it is not updated with the TPA PARAMOUNT HEALTH SERVICES LTD.

It took them 10 days to update their database, even after i submitted my Policy Document, Previous year TPA Card & Bank detail as an evidence for my payment.

After this, they are delaying in giving APPROVAL, one day they asked me about my Photo ID Proof,
The hospital and i myself mailed them but still nothing happened. First of all it's very difficult to access them as their Ph Numbers comes buusy all the time, rest the Call centre refuse to attend the DELHI Case. Even if i am lucky in placing the call, they assure me that the case is with the doctor and i should get the approval with an hour.

But all their promises turns fake. As i am still waiting for my approval.

I request if anyone can help me before its too late.

Policy Number - 52152840
PHS ID - 11975198

Delhi Paramount Office[protected]/95/96

I request not to fall prey of cunning agents who ask you to take insurance from them.

Regards
JOHN DANIEL
[protected]
sibi.[protected]@gmail.com