India Infoline Limited — Faulty Services

Gopi: Hello Sir.
Gopi: Good morning.
Gopi: Kindly let me know your query, so that I could assist you.
KKONDA84: hi
KKONDA84: im not able to access the trader terminal
KKONDA84: are u there?
Gopi: Yes,
Gopi: Request you to kindly intimate me the “Exact” error faced.
KKONDA84: it saystrader terminal access disabled
Gopi: Let me check the same, please be online.
Gopi: Sir, please note that your Trader Terminal has been deactivated by us due to you have not done a trade as very often for past three months.
KKONDA84: what?
KKONDA84: how can u do that?
KKONDA84: its not legal
Gopi: In order to activate the same we request you to maintain your ledger balance of Rs 25, 000 or maintain the stock value of above 1, 00, 000.
KKONDA84: why should i do that
KKONDA84: when i opened the account this was not there
Gopi: But this was due to market volatility.
KKONDA84: so hpw can u expect us to trade that much amount
KKONDA84: u cant change the rules as u wish
Gopi: You can use our web based Terminal.
Gopi: For Trading.
KKONDA84: i want access to the trader terminal
Gopi: It needs significant commitment of resources like servers and bandwidth. With a rising customer base these resources are put under tremendous strain by customers who just view rates and do not place much trades.
KKONDA84: i can do online trading with other banks
Gopi: Please note that the Trader Terminal is designed for high volume traders. We observed small and infrequent trading activity in your account and hence have shifted your account from the Trader Terminal to the browser-based terminal, the TT Browser.
KKONDA84: i dont care
KKONDA84: i have opened the acccount with u to use trader terminal
KKONDA84: now i[censored] do not give access to TT
Gopi: Sir, i will activate your Trader terminal right now.
KKONDA84: then what is the use of openeing the account with u
KKONDA84: i will have to take the necessary steps then
Gopi: But kindly transfer funds at the earliest.
KKONDA84: i will not transfer any funds
KKONDA84: why should i
KKONDA84: i was told the margin money was 2500 rs
KKONDA84: which i already have in the account
KKONDA84: this is not fair on the companies part
KKONDA84: to disable the account as and when they wish
Gopi: Sir, your account is in credit balance of Rs. 270
KKONDA84: what is the procedure to close the account and trasfer all the shares to my other depository
Gopi: Sir, we had already sent a mass mail regarding this issue.
KKONDA84: no no
KKONDA84: im not happy with ur services
KKONDA84: this is clear fraud on ur part
KKONDA84: i would like to close the account immediately
KKONDA84: and transfer all my shares to icicidirect
KKONDA84: can u let me know the procedure
Gopi: Sir, we apologize for the inconvenience caused to you.
KKONDA84: plz let me know the proedure
Gopi: I will activate your terminal right now.
KKONDA84: sir i request you to please let me know the procedure
KKONDA84: to close this account
KKONDA84: this is not fair i=on ur part
KKONDA84: and i have lost trust in ur services
Gopi: Sir, i will send the procedure to your email id.
Gopi: KARUNAKAR.[protected]@GMAIL.COM
Gopi: Right?
KKONDA84: yah
KKONDA84: when ??
Gopi: Now.
KKONDA84: ok
Gopi: Check your email id.
Gopi: Thank you for chatting with us.
Gopi: I would be concluding the chat session now.
Gopi: Bye. Have a nice day.
KKONDA84: no no
KKONDA84: let me get the mail
KKONDA84: i dont trust u people any more
Gopi: Ok, be online.
KKONDA84: i did not get any mail
Gopi: Sir, let me send please wait.
KKONDA84: send all the detail
Gopi: Sure.
KKONDA84: how to transfer the existing shares to icicidirect and also how to close the account completely