[Resolved]  India Infoline Limited — Non following of instructions

Dear Gentlemen,

I have been your customer for last 4 months, and has moved to your Company from an existing renowned name in the market.

I had avoided to write to you in past also when it was required, assuming it will be resolved in due course, but today i thought it will be better to bring it to your knowledge. I have a holding of about INR 200,000 in 4 scrips and yesterday i bought 400 SBI (net), and today morning the relation ship manager called me told that i have exceeeded the 4 times limit and has to sell excess shares, which i have instructed him to sell SBI only ( telephonic records can be traced to check that). Today when i opened my login and saw they have sold all my old holdings and SBI 342 shares also and bring down my holding to cash holding.

I am trying to call them and understand why it has been done and why i have to suffer that losses, they are giving unacceptable answers.

Would you please inform, whats the point of having a trading account, wwhen i can trade only the cash value of my holdings................. ? My previous broker alowed me to trade till 4 - 6 times of my depoist / holdings vaalue.

Seeking your immediate response, and resolution and reversal of these unnecessary charges arising due to selling and buying of shares.

Thnaks

Hi Kadam Shah,

I have been prmoised that my query will be attended and resolved in 2 days, but unfortunately 10 days have passed since then. I haave called you about 3 - 4 times yesterday, you did not pick my call. I have called you today morning, again you disconnected the call ( i have trail of all calls i am making).

Any way its NO surprise for me, as that is the behaviour all Infoline guys i have met, have shown - whether it was you / Ms. Smita / Ms. Vinita - Ms. Alka refused to meet me - even when i was in your office on two occassions for more than 3 hours on each occassion ( i have record of dates and time i have spent in your office).

I hope you wont mind now if i am forced to escalate it to higher authorities in Infoline, and lodge a formal complaint.

Many thanks and kind regards

Dear Mr. Nirmal Jain

I am seeking a reasonable response from your staff for my query which is posted in the text of the trailing mails since last 1 month. Apart from writing 5 - 6 mails I have visited your office twice in Lower Parel and met customer care representatives and spent 3 and 4.5 hours on each occasion, meeting junior guys, as Ms. Alka has not met me even when i have spent so much time in your office waiting for her. The junior guys have passed the problem to regional office, and referred me to Mr. Kadam. Mr. Kadam has promised me 2 weeks back that the problem will be resolved in 2 days and he will maake sure some relation ship manager from Ville Parle office meets me and resolves the issue, but no action has been taken and he has stopped even taking my calls, as he is not able to keep his promise.

I know you are busy, but would request if you can put some body on this issue and we can settle it. I have stopped trading through your company for last 1 month, since this issue has been pending from your Company side.

Many thanks and kind regards