[Resolved]  India Infoline Limited — misguidance about investment

Address:Mumbai Suburban, Maharashtra

Dear Sir/Madam,

Dear Sir/Madam,
I opened my commodity account in April 11 in India infoline (IIFL). I informed IIFL managers that we dont have any exposure of commodity market as well as didnt get time to do direct trading. However IIFLmanagers informed us that there is no problem since they will handle all these trading and will give us profits. Hence I transfer a lac after opening of account. After some small trade, IIFL one OTHER manager advised me to buy one Silver on 30th April and keep upto Ist week of May to get gains of 4-5 k as there was festival of Akshatrithy. However Silven went down drastically and IIFL manager didnt put STOP LOSS also. Since we never did this speculation business as we cleared when we open account therefore this is big negligence of IIFL since managers are not trained properly to take care Clients money however they make big talk. WE LOST A LAC in SILVER.
After this episode, IIFL manager told me that take advance brokerage of Rs 1 L, in which brokerage amount will be very less and valid for 6 months hence your person will do trade for me in small difference to cover up my Silver losses and also recover brokerage from VAS. However over 6 months passed but your managers dont take interest, means my 1.1 L is also not used. THIS 1.1 L is also LOSS for me since brokerage is not used. I LOST over Rs 2 Lacs due to your manager big talk and negligence. I HAVE VOICE REGRDING ALSO OF OUR FEW MEETINGS. Therefore I am requesting to refund my brokerage amount atleast since it is not used and also whatever best you can do for LOST MONEY in SILVER.
Expecting positive response from you.
Regards,
Ankaj Sushil Banthia
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Aug 13, 2020
Complaint marked as Resolved 
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On behalf of IIFL, we express sincere regret at any inconvenience that may have been caused to you. To expedite the redressal we request you to share with us your complete contact details at iifl.[protected]@gmail.com clearly mentioning any issues you may have had. Assuring you of our best services


Jitesh Shah
IIFL Customer Care team.
Dear sir,
call me on [protected] for better uderstanding and experience

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