[Resolved]  India Infoline Limited — trading done without my concern Now no response from IIFL

Address:

West Bengal

Dear All,

I had an accont with IIFL clint 13215579 and user
name-CAL10003 opened on month of Aug'10 which was running fine but suddenly in the month of Sep-Oct'10 found that trade is happening without my concern.even my relationship manager Miss Priyanka was also not responding.There should be limit of everything IIFL played with my money,when i called Mr.Utpal Dutta mobile
no.[protected] for payout he said ok we are looking into it and disconnected the
call got no revertal,thereafter I sent a a/c closer from duly signed to Mumbai address od IIFL inthe month of Nov'10 also sent mails to Mr.Sounav(Branch Head) of IIFL Kolkata got no revertal, again i esclated the matter to [protected]@indiainfoline.com many times but got the same revertal that "we have escalated your issue
>>to investigation department and they have investigate your discrepancy, further
>>we require some more time to revert you the status"the mails were sent on 10th Nov,21st Nov,23rd Nov,05th Dec,26th Dec but thereafter they stop replying my mails also.At last I had sent mail to Mr.Rohit Kohli (ragional head) of IIFL kolkata but got the reply that "As usual I have no clue what issue is and why you forwarded this mail and what you want me to do??...I want the case to be resolved by final sattlement also the Compensation for mental harrasment from IIFL.

please find the attached mail sent to concern,who are also not bothered to reply..

Regards
Biswajit Paul
[protected]
[protected]@yahoo.co.in

Fri, 21 January, 2011 10:23:51 PM
Re: : FW: Re: Re: Re: Re: Re: trading done witout my concern-CAL10003
From: "[protected]@indiainfoline.com" <[protected]@indiainfoline.com>
Add to Contacts
To: BISWAJIT PAUL <[protected]@yahoo.co.in>
________________________________________
As usual I have no clue what issue is and why you forwarded this mail and what you want me to do

Little brief summary always helps
Sent from BlackBerry® on Airtel

-----Original Message-----
From: BISWAJIT PAUL <[protected]@yahoo.co.in>
Date: Fri, 21 Jan 2011 19:01:07
To: <[protected]@indiainfoline.com>
Cc: <[protected]@indiainfoline.com>
Subject: Re:: FW: Re: Re: Re: Re: Re: trading done witout my concern-CAL10003

Awaiting feedback n final resolution Sir. Regds

On Sun, 09 Jan 2011 11:59 IST BISWAJIT PAUL wrote:

>Dear sir, kindly interviene as customer grievance cell is not capable enough to solve the issue,even they stop replying my mail,this is nt expected from a big brand like IIFL.
>
>----Forwarded Message----
>From: [protected]@yahoo.co.in
>To: [protected]@indiainfoline.com
>Sent: Thu, 06 Jan 2011 20:50 IST
>Subject: Re: Re: Re: Re: Re: trading done witout my concern-CAL10003
>
>Dear All,
>
>Awaiting revert.
>
>Regards
>
>
>
>________________________________
>From: BISWAJIT PAUL <[protected]@yahoo.co.in>
>To: [protected]@indiainfoline.com
>Sent: Mon, 3 January, 2011 10:01:34 PM
>Subject: Re: Re: Re: Re: Re: trading done witout my concern-CAL10003
>
>Dear all, there should b limit to every thing,its more than a month passed, n
>always whn i'm sending mail,getting d same response.pls tell me whn n after hw
>many months d concrn wll revert and d settlemnt will be done. Regards
>
>On Mon, 27 Dec 2010 10:54 IST [protected]@indiainfoline.com wrote:
>
>>
>>Dear Sir/ Madam,
>>
>>As per the trialing mail for the login id CAL10003, we have escalated your issue
>>to investigation department and they have investigate your discrepancy, further
>>we require some more time to revert you the status.
>>
>>We request your kind cooperation.
>>
>>Regards,
>>
>>Customer Grievance Officer.
>>
>>Wish you Merry Christmas and Prosperous New Year.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>------- Forwarded Message --------
>> CASE :- 734998
>>From : [protected]@yahoo.co.in
>>Date : 26/12/2010 8:37:11 PM
>>Subject : Re: Re: Re: Re: trading done witout my concern-CAL10003
>>To : [protected]@indiainfoline.com
>>
>>Dear All,
>>
>>kindly update..no response since long......
>>
>>Regards
>>
>>
>> _____
>>
>>From: "[protected]@indiainfoline.com"
>><[protected]@indiainfoline.com>
>>To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
>>Sent: Tue, 7 December, 2010 11:52:01 AM
>>Subject: Re: Re: Re: Re: trading done witout my concern-CAL10003
>>
>>
>>Dear Sir/ Madam,
>>
>>This is with respect to your trailing mail and the telecon had with you, Kindly
>>note that as your complaint is escalated to the investigation team, we will get
>>back to you immediately on getting a revert from them. Until then, Kindly
>>cooperate with us
>>
>>Regards
>>Customer Grievance officer
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>------- Forwarded Message --------
>>CASE :- 725453
>>From : HYPERLINK "mailto:[protected]@yahoo.co.in"[protected]@yahoo.co.in
>>Date : 05/12/2010 6:57:33 PM
>>Subject : Re: Re: Re: trading done witout my concern-CAL10003
>>To : HYPERLINK
>>"mailto:[protected]@indiainfoline.com"[protected]@indiainfoline.com
>>
>>
>>Dear All,
>>
>>Almost 10 days past since last mail recieved from HYPERLINK "mailto:HYPERLINK
>>"mailto:[protected]@indiainfoline.com"[protected]@indiainfoline.com"HYPE...⇄
>>"mailto:[protected]@indiainfoline.com"[protected]@indiainfoline.com ,still
>>l awaiting for the final payout and feedback of my grievance.Kindly revert.
>>
>>Regards
>>Biswajit Paul
>>[protected]
>>Kolkata-110
>>
>>
>> _____
>>
>>From: "HYPERLINK
>>"mailto:[protected]@indiainfoline.com"[protected]@indiainfoline.com"
>> <HYPERLINK
>>"mailto:[protected]@indiainfoline.com"[protected]@indiainfoline.com>
>>
>>To: "HYPERLINK "mailto:[protected]@yahoo.co.in"[protected]@yahoo.co.in"
>><HYPERLINK "mailto:[protected]@yahoo.co.in"[protected]@yahoo.co.in>
>>Sent: Thu, 25 November, 2010 3:46:33 PM
>>Subject: Re: Re: Re: trading done witout my concern-CAL10003
>>
>>
>>Dear Sir,
>>
>>This is with respect to your trailing mail, we have escalated the matter to the
>>concerned department and waiting for a revert from them. Since you have
>>grievance related to unauthorized trades the case need to be investigated by the
>>concerned department which requires some time, we will get back to you
>>immediately on getting a reply from their end. Until then kindly cooperate with
>>us
>>
>>Regards
>>Customer Grievance Officer
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>------- Forwarded Message --------
>>CASE :- 719455
>>From : HYPERLINK "mailto:HYPERLINK
>>"mailto:[protected]@yahoo.co.in"[protected]@yahoo.co.in"HYPERLINK
>>"mailto:[protected]@yahoo.co.in"[protected]@yahoo.co.in
>>Date : 23/11/2010 10:36:36 AM
>>Subject : Re: Re: trading done witout my concern-CAL10003
>>To : HYPERLINK "mailto:HYPERLINK
>>"mailto:[protected]@indiainfoline.com"[protected]@indiainfoline.com"HYPE...⇄
>>"mailto:[protected]@indiainfoline.com"[protected]@indiainfoline.com
>>m
>>
>>Dear All,
>>
>>The trade was done without my concern from mid of September to till date..trade
>>done on 17th Sep,21st Oct,22nd Oct 2010 etc.Please do not consider trade
>>whatever happend after 15th Sep 2010 and do the payout asap.
>>
>>Regards
>>
>>
>> _____
>>
>>From: "HYPERLINK "mailto:HYPERLINK
>>"mailto:[protected]@indiainfoline.com"[protected]@indiainfoline.com"HYPE...⇄
>>"mailto:[protected]@indiainfoline.com"[protected]@indiainfoline.com"
>>" <HYPERLINK "mailto:HYPERLINK
>>"mailto:[protected]@indiainfoline.com"[protected]@indiainfoline.com"HYPE...⇄
>>"mailto:[protected]@indiainfoline.com"[protected]@indiainfoline.com>
>>>
>>To: "HYPERLINK "mailto:HYPERLINK
>>"mailto:[protected]@yahoo.co.in"[protected]@yahoo.co.in"HYPERLINK
>>"mailto:[protected]@yahoo.co.in"[protected]@yahoo.co.in" <HYPERLINK
>>"mailto:HYPERLINK
>>"mailto:[protected]@yahoo.co.in"[protected]@yahoo.co.in"HYPERLINK
>>"mailto:[protected]@yahoo.co.in"[protected]@yahoo.co.in>
>>Sent: Mon, 22 November, 2010 1:40:04 AM
>>Subject: Re: Re: trading done witout my concern-CAL10003
>>
>>
>>Dear Sir,
>>
>>This is with respect to your trailing mail, kindly not that we were unable to
>>revert to your previous mail dated 9th November 2010 as the mail id mentioned in
>>your mail is wrong and we had not received the same. Kindly note that we have
>>forwarded your grievance related to unauthorized trade to the concerned
>>department. Kindly note that in order to resolve your grievance effectively we
>>require the exact details of the trade or transaction which you consider to have
>>happened unauthorized. Kindly forward us the details in order to resolve your
>>issue effectively from our end
>>
>>Regards
>>Customer Grievance Officer
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>------- Forwarded Message --------
>>CASE :- 718435
>>From : HYPERLINK "mailto:HYPERLINK "mailto:HYPERLINK
>>"mailto:[protected]@yahoo.co.in"[protected]@yahoo.co.in"HYPERLINK
>>"mailto:[protected]@yahoo.co.in"[protected]@yahoo.co.in"HYPERLINK
>>"mailto:HYPERLINK
>>"mailto:[protected]@yahoo.co.in"[protected]@yahoo.co.in"HYPERLINK
>>"mailto:[protected]@yahoo.co.in"[protected]@yahoo.co.in
>>Date : 21/11/2010 10:22:25 AM
>>Subject : Re: trading done witout my concern-CAL10003
>>To : HYPERLINK "mailto:HYPERLINK "mailto:HYPERLINK
>>"mailto:[protected]@indiainfoline.com"[protected]@indiainfoline.com"HYPE...⇄
>>"mailto:[protected]@indiainfoline.com"[protected]@indiainfoline.com"HYPE...⇄
>>K "mailto:HYPERLINK
>>"mailto:[protected]@indiainfoline.com"[protected]@indiainfoline.com"HYPE...⇄
>>"mailto:[protected]@indiainfoline.com"[protected]@indiainfoline.com
>>m
>>
>>Dear All,
>>
>>There should be lmit of everything as till date i have not recieved any
>>response/action from your side,also couriered the a/c closer from to Mumbai 8
>>days back and that revertal is also pending. Kindly do the needful else I have
>>to consult my lawyer for further action.
>>
>>Regards
>>Biswajit Paul
>>
>>
>>
>> _____
>>
>>From: BISWAJIT PAUL <HYPERLINK "mailto:HYPERLINK "mailto:HYPERLINK
>>"mailto:[protected]@yahoo.co.in"[protected]@yahoo.co.in"HYPERLINK
>>"mailto:[protected]@yahoo.co.in"[protected]@yahoo.co.in"HYPERLINK
>>"mailto:HYPERLINK
>>"mailto:[protected]@yahoo.co.in"[protected]@yahoo.co.in"HYPERLINK
>>"mailto:[protected]@yahoo.co.in"[protected]@yahoo.co.in>
>>To: HYPERLINK "mailto:HYPERLINK "mailto:HYPERLINK
>>"mailto:[protected]@indiainfoline.com"[protected]@indiainfoline.com"HYPE...⇄
>>"mailto:[protected]@indiainfoline.com"[protected]@indiainfoline.com"HYPE...⇄
>>K "mailto:HYPERLINK
>>"mailto:[protected]@indiainfoline.com"[protected]@indiainfoline.com"HYPE...⇄
>> "mailto:[protected]@indiainfoline.com"[protected]@indiainfoline.com
>>Cc: HYPERLINK "mailto:HYPERLINK "mailto:HYPERLINK
>>"mailto:[protected]@indiainfoline.com"[protected]@indiainfoline.com"HYPE...⇄
>>"mailto:[protected]@indiainfoline.com"[protected]@indiainfoline.com"HYPE...⇄
>>"mailto:HYPERLINK
>>"mailto:[protected]@indiainfoline.com"[protected]@indiainfoline.com"HYPE...⇄
>>"mailto:[protected]@indiainfoline.com"[protected]@indiainfoline.com
>>Sent: Wed, 10 November, 2010 9:30:51 PM
>>Subject: trading done witout my concern-CAL10003
>>
>>
>>Dear All,
>>
>>Please lok into as I have an accont with IIFL clint 13215579 and user
>>name-CAL10003 which was running fine but suddenly in the month of Sep-Oct found
>>that trade is happening without my concern.even my relationship manager Miss
>>Priyanka is also not responding.There should be limit of everything you all are
>>playing with my money,altough the amount was not big but i want the payout which
>>is also not happening,yesterday when i called Mr.Utpal Dutta mobile
>>no.[protected] for payout he said ok we are looking into it and disconnected the
>>call got no revertal yet.Kindly arrange the payout whatever was there in the
>>moth of August and the trade which happend without my concern not to be
>>included.Awating for your reply.
>>
>>Regards
>>Biswajit Paul
>>[protected]
>>clint 13215579
>>user name-CAL10003
>>
>>
>>
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>>sender, which includes India Infoline Limited and its group companies, will not
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>>and should not be construed as a solicitation or offer to buy or sell any
>>securities or related financial
>instruments.
>>
>>
>>
>>
>>Confidentiality & Disclaimer: This message contains confidential information and
>>is intended only for the individual named. If you are not the named addressee
>>you should not disseminate, distribute or copy this e-mail. Please notify the
>>sender immediately by e-mail if you have received this e-mail by mistake and
>>delete this e-mail from your system. E-mails are notencrypted and cannot be
>>guaranteed to be secured or error-free as information could be intercepted,
>>corrupted, lost, destroyed arrive late or incomplete, or contain viruses. The
>>sender, which includes India Infoline Limited and its group companies, will not
>>be liable for any errors or ommissions in the contents of this message which
>>arise as a result of e-mail transmission. If verification is required please
>>request a hard-copy version. This message is provided for informational purposes
>>and should not be construed as a solicitation or offer to buy or sell any
>>securities or related financial
>instruments.
>>
>>
>>
>>
>>Confidentiality & Disclaimer: This message contains confidential information and
>>is intended only for the individual named. If you are not the named addressee
>>you should not disseminate, distribute or copy this e-mail. Please notify the
>>sender immediately by e-mail if you have received this e-mail by mistake and
>>delete this e-mail from your system. E-mails are notencrypted and cannot be
>>guaranteed to be secured or error-free as information could be intercepted,
>>corrupted, lost, destroyed arrive late or incomplete, or contain viruses. The
>>sender, which includes India Infoline Limited and its group companies, will not
>>be liable for any errors or ommissions in the contents of this message which
>>arise as a result of e-mail transmission. If verification is required please
>>request a hard-copy version. This message is provided for informational purposes
>>and should not be construed as a solicitation or offer to buy or sell any
>>securities or related financial
>instruments.
>>
>>
>>
>>
>>Confidentiality & Disclaimer: This message contains confidential information and
>>is intended only for the individual named. If you are not the named addressee
>>you should not disseminate, distribute or copy this e-mail. Please notify the
>>sender immediately by e-mail if you have received this e-mail by mistake and
>>delete this e-mail from your system. E-mails are notencrypted and cannot be
>>guaranteed to be secured or error-free as information could be intercepted,
>>corrupted, lost, destroyed arrive late or incomplete, or contain viruses. The
>>sender, which includes India Infoline Limited and its group companies, will not
>>be liable for any errors or ommissions in the contents of this message which
>>arise as a result of e-mail transmission. If verification is required please
>>request a hard-copy version. This message is provided for informational purposes
>>and should not be construed as a solicitation or offer to buy or sell any
>>securities or related financial
>instruments.
>>
>>
>
>
>