India Plaza.com — Product not delivered

Address:

Jhansi, Uttar Pradesh

I had ordered a Philip hot cook top, which said that it will be delivered within 7 days. I ordered on the 24th of Feb and when I did not get it delivered in that time I tried looking it up and then on the website it just kept on saying that the order is with the vendor. Then when I tried sending a complaint i got a note that the item is delayed and suggested a date which kept on getting later and later. Then suddenly on the 20th of March I got an email that the shipment is scheduled and on the 21st of March it said that first flight couriers have been assigned to deliver it. The tracking number that was assigned with firstflight was for a shipment that was delivered for someone in Calicut by the name of Suresh on the 8th of March. I complaint and India Plaza conveniently then sent an email that the product is delivered and received by someone called Suresh at my address. Since then I have been trying to call them but never get through to speaking to any one as I am always on a message that says - you are caller number 4 -3- 2- 1 and then it just keeps playing the music without any one answering the call.
I have since lodged many complaints and have requested them to cancel my order and refund my money to the credit card as the credit card was charged on th e24th of february and i still do not have my product.

I have had similar experiences for the last few times but all the time I used to say maybe it was just a one of a kind and I should not be so worried.
But I think so now it is confirmed that INDIA PLAZA is a big scamming scheme website misleading customers.
Please make sure that some action is taken against them and other customers dont become a victim of their scamming scheme.
Thank you