India Plaza — Non Delivery of Product and no refund | |||
I had ordered a set of books costing Rs. 9930 on 14th Sep 2011 on India Plaza. My order number is IN[protected]. The status of my order in the site is ready to ship since 16th Sep 2011. Today is 28th October 2011. I have not received the shipment till date. I have constantly called up their customer service for the past 40days, and every time I get a reply stating that the shipment would be made in 2 days. I escalated the call to one Mr. Jithender Rao, who promised me an immediate shipment or full refund. This was as of last week. He also provided me his email ID jithender.[protected]@indiaplaza.in. I sent many reminders and kept calling their call-center, but Mr. Jithender Rao never came on call again, nor did he bother to reply to any of my e-mails. AS of yesterday, IndiaPlaza promised me a complete refund which should have been processed by yesterday evening and I was to be intimated about the same. That did not happen. Today they customer-service tells me that the books have been shipped via blue-dart and I should get it in 2 days. Basically India Plaza has been fooling around with my money and ensuring I neither get the shipment, nor do I get the money back. I have been losing interested on the large amount of goods purchased. I have waited enough for close to 40 days and I have totally lost my patience and my mind. I am planning to dispute the transaction on my credit-card and also take legal action against IndiaPlaza. Kindly help me in taking the legal route against IndiaPlaza. Was this information helpful? | |||
 3 Comments | |||
Comments
The amount of the order was Rs. 9973 and not Rs 9930 as mentioned
Dear Vinay,
Please accept our sincere apologies for the experience you had with us.
We regret to inform you that the ordered book ACK ( Amar Chitra katha ) Complete Collection had gone out of stock with our supplier and we were trying to source the same from our alternate suppliers. We had canceled your order to avoid further delays and the refund will be initiated to your bank account today.
We are also issuing a gift certificate of Rs.500/-, which can be redeemed for purchases on www.indiaplaza.com as a token of apology from our end. This gift certificate will be mailed to your registered E-mail id. I kindly request you to treat this case in isolation and provide us another opportunity to serve you better.
Once again, with apologies,
Warm Regards,
Team Indiaplaza.
Please accept our sincere apologies for the experience you had with us.
We regret to inform you that the ordered book ACK ( Amar Chitra katha ) Complete Collection had gone out of stock with our supplier and we were trying to source the same from our alternate suppliers. We had canceled your order to avoid further delays and the refund will be initiated to your bank account today.
We are also issuing a gift certificate of Rs.500/-, which can be redeemed for purchases on www.indiaplaza.com as a token of apology from our end. This gift certificate will be mailed to your registered E-mail id. I kindly request you to treat this case in isolation and provide us another opportunity to serve you better.
Once again, with apologies,
Warm Regards,
Team Indiaplaza.
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+91 80 4909 1234
2nd Floor, No: 21, Brigade Square, Cambridge Road, Halasuru, Bangalore, Karnataka, India - 560008
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INDIA PLAZA — neither deliver the order not refund the amount of advance
Dear Sir,I have booked an order for buying Swiss knife from India plaza in the 1st week of january2009.my order no was[protected], I have given Rs 3385 as 100%advance paonyment for item through SBI cheque no 225227 which was encashed by them on 29th january, 2009. The cheque was in favour of mercado online Pvt ltd, 1st floor, 673, 10th Main, 7th croo HAL 2nd stage, Indira nagar Bangalore 560008.according to the advice of India plaza.But Unfortunately Neither the item delivered to me nor the money returned to me.