[Resolved]  India Today Book Club — Non REceipt of Holiday Package - Misleading information

When I had received this offer from India Today Book Club, their representative had called in around the 23rd April 2009, to check if I was interested in the offer. Since I had already planned my vacation in Coorg during May 29th to 3rd June, I asked the representative that I would ONLY be interested if they can guarantee my hotel bookings for the said dates for May 29th to 3rd June. I even mentioned to the representative that if i cant get a booking for these dates, i was not interested as I dont have any plans for vaccation for the next one year. The representative confirmed to me that the bookings would be done & mentioned that all i I would need to do is make the payment through my credit card instantly & within a week they would be sending across the booking details.

True enough, I received the packet on 25th April 2009, but was quite shocked to find that it was not a confirmation of my booking at all. It only contained a booklet numbered 001090 alongwith a form with instructions to fill the same and send it to Premier Sales Promotions Pvt.Ltd., Post Box No.5042, Bangalore – 560 001. It was quite shocking for me to know that I had to send this to the above address & they would send a promo code confirmation letter within 10 days of receiving the packet.

I was quite apprehensive about sending it by Post, but unfortunately, I had no option but to send it ONLY by post as it only had a Post Box Number. I finally posted the same and sent it through Registered A.D No.A 7880 on 28th April 2009. I had hoped to receive a quick response from them and kept waiting. When I did not receive any response until 6th, I had enquired with the Toll free number of India Today Book Club and they provided me with the contact No. of Premier Sales Promotions Pvt.Ltd at Bangalore. I subsequently called up Premier Sales Promotions, but they kept giving promises that they would take it on priority I have since then been calling up both Premier Sales Promotions and India Today Book Club & the response has been the same. Finally, when I had called them on 15th, they informed me that they had received the packet only on 11th May 2009 and they would need 10 working days to process the same. I was quite Shocked – I had been calling in every day and finally this was the response that I had got. This effectively meant that i wont get my confirmation before i had started my vacation on 24th. I called up India Today book Club and complained and asked them to refund my money.

Thats when the representative of India Today Book Club with whom i spoke mentioned that to get a refund, i would need to send them a mail alongwith all the required documents. I had promptly sent them a mail alongwith a copy of my credit card statement (proof that i have paid the money), a copy of the Invoice & a copy of the Regd A.D Card.

I had vide the mail, requested to treat my Order No.OGA[protected] as Cancelled for the reasons that :
è I was mislead by your representative & a the product was not explained to me properly
è I had made this payment with the sole assurance that I would get a booking for May 29th to June 3rd at Coorg – which now is remote.

I seek your help to get my money back immediately & urge you to take steps to ensure that people are not fooled around by such false promises.
Thanks and regards//R Venkatraman