India Today Book Club Sweepstakes — Fraudulently Charged Credit card Twice

Hi Team,
I have ordered Reebok Kit(Shoes, Track Suit, Bag & Towel) worth Rs.3199. My member ID is ITBC09895607. My Credit Card has been processed/swiped twice. First swipe was done on 26th Feb’09 & then I even received sms regarding my transaction declined which states "Ur order with BookClub for Reebok Fitness Kit for 3199 failed on credit card. You can pay by Cash on Delivery. SMS RFIT to 567678. TnC apply". When I called to confirm, he informed that transaction has been declined and swiped 2nd time on 24th Mar’09.

I have received one set of my Reebok Kit. When I mailed them they replied me back stating:

"From: Response [mailto:[protected]@indiatodaybookclub.com]
Sent: Saturday, April 11, 2009 1:49 PM
To: Kapse, Prateek [CCC-OT_IT]
Subject: RE: Credit Card Charged TWICE

Dear Member,

We apologize for the inconvenience caused to you in this regard.

We would like to inform you that as we have received two payment for two order so we have updated your both the order in our database and both the order has been fully processed and dispatched from our end. So it is not possible to cancel your order and refund. Kindly refuse any one parcel if it arrives at your door steps and intimate us the same after a week's time along with your credit card statement we will do the needful as per your instruction.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best services always.

For any further query or assistance please feel free to get back to us or contact us on
[protected],[protected]toll free)

Thanks & Regards,
Zishan Ahmed
India Today Book Club"

I have been following up with them thru emails & Phone calls but since April’09 & Every time I call their executive has only one answer “OUR SYSTEM IS UNDER UPGRADATION, PLEASE CALL AFTER 30-40 mins.”