[Resolved]  India Today Magazine — Non receipt of magazine and poor response

india today magazine — Non receipt of the Magazine

My Subscription no is ITE1727108 . This subscription is in continuity of subscription paid for the year 2008-09. I have not received copy of my magazine for last two months.
A complaint was lodged with customercare[protected] . There has been no result. I am now trying for last two days to contact them on phone but everytime the executive appears to be busy and the recorded message says I need to call back later
Most disgusting cutomercare set up. I want my subscription to be refunded immediately
Bajaj

india today magazine — Non Receipt Of Magazine

I have subscribed for India Today Magazine through my Credit Card . Payment ID is MHCC[protected]
on dated[protected], but no response is recd by the Company.

India Today — Non Receipt of Issues for over 2 months

Hello,

I have subscribed to India Today weekly magazine for 1 year and paid the money in advance. I have not received my issues for over 2 months now and when I complained about the same to India Today customer care, they just kept promising that they will take actions but have not done anything yet.

I have already communicated this to India Today about a month back, and they have replied to my mail once saying they are trying to "resolve" the issue, and still asked for 2 more weeks.

This is utterly incompetent way of handling the problem. I have subscribed to a "weekly" magazine and I am not interested in receiving 10 copies of past issues at one go.

I am fed up with India Today.

Please advise what actions can I take against them.

Regards,
Tejas Shah
Ahmedabad

India Today — AGAINST NON RECEIPT OF MAGAZINE

I HAVE REMITTED THE ANNUL SUBSRIPTION TO THE MAZGINE & IUSSUES SENDING FROM06-09-10 & AFTER THAT RECEIVED THE COPY OF 20-09-10 IS IT CORRECT , IS THE WEEKLY IS BIWEEKLY OR NOT IF SO HOW FOR ANNUM 52 COPIES WILL BE SUPPLIED PLEASE CLARIFY, I HAVE NOT YET RECEIVED THE GIFT ARTICAL OF MOBILE TILL-TO-DATE PLEADE EXPIDIATE =VENUGOPALARAO DOSA

RIGHT

india today magazine — Non Receipt of issues & Non recognition of complaints

Hello,

It is very sad to see that a good Magazine like India Today who has itself highlighted issues like the Rights of Consumers is not even bothering to give me a complaint number.

My Subscription number is ITE365534 & it is till 2014. Unfortunately after every 2 months I do not receive the copies of the magazine. Then a regular process starts where I contact [protected]@intoday.com. Then they have a template mail which they will send for apologies & then after following up for a month I get the issues.

It is extremely irritating that as a permanent customer they are giving least importance.

From last month it is even worse. They are not even recognizing my complain & have not even given me a complaint number.

The people who are delivering are courier boys who are under extreme load to deliver the books. The magazine appears on the newsstands every Friday. But we receive it on the following Thursday. Just want to know how all of this is justified?

Earlier around 10 years back they use to send the magazine by post & it was dot on target. We used to get it on Monday in those days. I don't understand why aren't they using the post if it is more efficient.?

I would never subscribe to the magazine again after this current subscription is over.

Yes, I completely support this. I am 100% sure that Prevention (Rather India Today) are capable of making these kinds of frauds. I had taken a 2 yr subscription in the month of Nov 2009. There was a juicer free with the 2yr subscription plan. I tried mailing them several times. Their customer care is pathetic. The call never gets connected. The mailing facility is worse than the call facility. It's like there's a competition as to which service is more pathetic. I get lame answers each time I mail them. Everytime I get an automated response to the mail which says I will get my 'free gift' within 3-4 weeks from the day I receive their mail. It's been 1.5 yrs and i have still not received the gift. If it is dispatched, are the courier companies gulping it down or it's vanishing. Once, I get an automated response saying the above and then I get the response saying that the free gifts are over and that they are arranging one especially for me ( like hell i believe these fraudsters) and then again when I send a firing mail, they send me the same response saying its dispatched and I will be getting the gift within 3-4 weeks.

It's waste of time to go behind these people. Prevention people don't care about their customers. I even mailed the editor-in-chief and I still didn't get any reply. This shows how much they value their customers.

The wise thing to do is take the issue from the magazine stands than to subscribe if you don't want to loose your cool.

It's so sad and incompetent that a group like INDIA TODAY the cosumers are being subjected to mental tension every month wait wait and wait then file a complaint and then onl;y get the issues. I'm very sure if I don't file complaint I'll never get to see any of the three subscriptions of cosmopolitan business today and goodhousekeeping and tahat too a metro like Delhi