I ordered a Creative Zen Stone Plus with speakers(#[protected] which is an mp3 player with built in speakers to be delivered to my brother as a birthday gift in April. He received the older version of the player without built in speakers! I complained immediately to take back the product but instead after 2 weeks of complaining they sent separate big speakers! The point of a small mp3 players is to listen to music anywhere without lugging around speakers.
After 1.5 months of mails, calls and even visiting their office(I am lucky enough to stay near their office in Bangalore), they picked up both the outdated player and speakers, again it took 5 weeks for them to respond saying the product appeared used. The first representative said there were mp3 songs on it but no scratches. The second rep said there were some scratches and the third rep said there ere many scratches. It took them 5 weeks to scratch the product! what incompetence...the product is now not available on the website...it is clear that the lack of stock has forced them to lie that the product has been used even though it has not been and send me an out dated product. I intend to follow this issue up in the consumer court soon unless i recieve my money back. Was this information helpful? | 
In continuation to your communication to our customer service, we regret to inform you that we will not be able to cancel this order for Creative 2 GB Mp3 Player Zen Stone Plus With Speaker. Please find the case history and the reason for the same.
We have shipped the correct ordered item Creative 2 GB Mp3 Player Zen Stone Plus and later we have sent the Speakers. After the delivery of the Creative 2 GB Mp3 Player Zen Stone Plus you came back claiming you thought the item would be with inbuilt speaker and you want to return back the item.
1. As per our returns policy Electronics item does not come under No Question Asked return policy.
We have taken a exception towards your satisfaction and we instructed our pickup partner Elbee courier to pickup the item from consignee. We knew that item was sent as gift and it might be a problem for the consignee to ship back the item. We have taken little longer to arrange the pickup and we apologize for the same.
2. As per our returns policy you need to send the item in unopened condition to get the refund.
We have received consignment in properly packed condition and without any tampering / external damage. On opening the package the item it is found in opened and used condition with lot of scratches on the item.
This item is not in condition to be sold as a new item and we do not sale any second hand product. Cancellation of the order means a total lose of the item cost for the company. Hence, we will not be able to cancel your order and refund can not be made.
As per your instruction, we have shipped back the item to your Bangalore address on 17th July 09 through DTDC courier consignment # B55063208. It was delivered to you on 18th July 09.
We will ensure that we provide better service to you in future. Please feel free to write to us for any issues with your future purchases and we will be glad to assist you.
Warm Regards,
Team Indiaplaza