DTDC Courier & Cargo Complaints & Reviews

Puthupally branch of DTDC in Kottayam District of Kerala (PIN 686011) is always playing the trick of calling me over phone and asking me to collect my consignments from their office. They try to impress upon me that my address (just 2 Km away from DTDC) is outside their delivery area and hence cannot be delivered. Every time I ask them to mark as my PIN Code 686021 is not coming under their delivery area so that my consignors will find other...

Complaint against
DTDC
(Courier people)
Mumbai

Delivery ref #[protected]
Delivery made on 3rd October 2025

Your message stands as follows.
I23082740 is delivered on 3/10/2025 to RK AGARWAL Share feedback tinyurl.com/2aok4tvy DTDC won't ask for any payment OTP

Our grievance stands as follows against your delivery man.

What sort of arrogant and...

I recently had a disappointing experience with a DTDC courier agent in Kharghar, Sector 35, Navi Mumbai. The agent failed to follow company guidelines and was rude to me. I strongly suggest that DTDC takes appropriate action against this agent to ensure better customer service. This incident reflects poorly on DTDC's overall reputation, and addressing it would help maintain their standards...

My parcel (Tracking Number: [ H[protected] has not been delivered for nearly 5 months, and I have received no proper response from your end despite multiple follow-ups.
It worth 12000rs ....

I have placed an order with makemydelivery on 13th Aug (AWB - D[protected]) and it was couriered through DTDC on the same day with an expected delivery date of 3-7 working days as per the policy. But I have not received the order yet even after raising the issue multiple times and after assuring I will be getting the order by 25th Aug. When I contacted the DTDC office I was informed that I will have the pickup the order from their office even...

Respected Sir/Madam,

I am writing this letter to formally lodge a serious complaint against DTDC Courier & Cargo Ltd., regarding an ongoing issue of non-delivery of my prepaid parcel, false tracking updates, and uncooperative behavior by their customer service team.

I placed an order through a seller and the item was shipped via DTDC with the full courier charges paid in advance. The parcel was supposed...

I, [Your Full Name], resident of [Your Full Address], hereby lodge a formal complaint against PaintWaint and DTDC Courier Services regarding undue delay, lack o[censored]pdates, and unsatisfactory delivery service which amounts to deficiency in service under Indian consumer laws.
Details of the Complaint:
Product Ordered From: PaintWaint (Online Order)
Order Date:[protected]
Dispatch Date:[protected]
Expected Delivery...

I am writing this email out of sheer frustration, anger, and utter disappointment. It has now been over 20 days since I placed a shipment with DTDC, and it still hasn’t been delivered. I have made repeated follow-ups — 5 to 10 calls — and every time, I’m either given vague responses or false promises. Absolutely nothing has been done. This level of negligence and indifference is appalling. To make matters worse, I’m...

My name is **Md Anas Anwar**, and I am writing to request urgent assistance regarding my DTDC shipment.

- **Tracking Number:** D[protected]
- **Original Delivery PIN:** 801108
- **Updated Self-Collection PIN:** 801503 (Gola Road, Patna, bihar)
- **Current Issue:** DTDC agents have refused delivery to my original address. I have requested to self-collect the parcel from your Gola Road branch, but I’ve...

I am trying to contact everyone whom so ever in DTDC, now nobody is answering my call!! Keshave CMO from PCMC, DTDC Akurdi office. My parcel is still not deliverred, Yesterday I called up everyone in DTDC and asked for in person pick up from the office in Ahemdabad but not got any feedback on it! I will take this very strongly now with legally!!

I have connected with customer care and now came to know that, return is initaited...

Review:

DTDC’s service in the Kanakapura region has been extremely disappointing. First, they delivered a damaged package, and instead of owning up to the issue, they conveniently blamed the online seller for poor packaging. However, it was clear that the damage occurred during transit – a sign of careless handling.

What makes it worse is their lack of basic customer service. I was told to collect my parcels from their office, which is around 8 km away, even though other delivery partners like Ekart and Delhivery deliver directly to my doorstep without any issues. Despite knowing they can't serve certain areas properly, DTDC still accepts packages, leading to delays and inconvenience for customers.

To top it off, when I questioned the service, a staff member sarcastically suggested not shopping online and buying offline instead. This kind of attitude clearly shows they don’t value customer feedback or care about improving their service.

Overall, a frustrating experience. DTDC seriously needs to improve both their delivery operations and customer support.

I am writing to express my deep dissatisfaction regarding a courier I booked with DTDC on 20 June 2025, from Chennai (600018) to Thane (401303) under tracking number C12636137. Despite the promised delivery timeline of 3 July 2025, the parcel remains undelivered as of today (09.07.25), and the last tracking update was on 29 June 2025 at Mumbai Sakinaka Apex hub.

Over the past several days, I have:

- Visited the local DTDC outlet multiple times
- Contacted the customer support team repeatedly
- Sent follow-up emails
- Raised multiple tickets

Yet, I have received no resolution, no update, and no delivery. This level of service is unacceptable, especially considering I paid ₹150 for what was expected to be a reliable courier experience.

I now formally request:

- Immediate delivery of the parcel or a clear explanation of its current status
- A full refund of ₹150 for the failed service
- Compensation for the inconvenience caused, if applicable
If I do not receive a satisfactory response within 48 hours, I will be compelled to escalate this matter further by:
- Filing a complaint with the National Consumer Helpline
- Posting the issue publicly on social media platforms and consumer forums
- Taking legal recourse if necessary
Please treat this matter with the urgency it deserves and respond promptly.

Sincerely,
Mohammed Ithreez N

Dear sir/Madam
On 24/04/2025 i booked a parcel from DTDC Office Elanthoor Pathanamthitta Kerala to Shillong Laitumkhrah Pin 793003 via DTDC but later i got to understand that the parcel has arrived in Agartala and the same is out for delivery at Agartala with pin 799003 whereas my booking was to 793003 the screen short of the tracking is attached along with my booking reference for your ready reference.When i contacted the Agartala...

I booked a shipment 6th may (H[protected], shipment had books documents and a phone inside it &i was curious to check, so i tried calling the phone i sent, and unfortunately it rang. someone at kolkata rajarhat apex lifted the call and spoke to me saying they'll return the phone back to origin instead of destination.

and booked a shipment on 17th May (H[protected] which never really arrived at the destination.

so...

I received the message of product delivered from DTDC but product not received...

I am filing this complaint against DTDC Courier for repeated delivery failures and false tracking status updates.

Over the past several weeks, DTDC has consistently marked my parcels as "delivered" or "recipient unavailable" despite:

1. No delivery attempts being made

2. No contact from delivery personnel

3. Parcels still being undelivered or misplaced
br...

After so many calls and mails no one is even bothered to reply back and share some update. Now calls are also disconnected from the support team. They are updating the status again and again over the tracking portal and making fool.
I think this is the habit of Dtdc now.
Need strict action on this
Or they should close the company and do not make the people fool.

This regarding DTDC consignment no Z54087393, It has to be delivered at my address but it has been delivered to wrong address as per tracking details updated on DTDC portal. I lodged complain but they shows that it has been delivered. while signature and mobile mentioned on receipt presented by DTDC is not matching with any of our family member. I want to know delivery boy to come at the address location and verify to whom and where he has...

Consignment no : D[protected]

With respect to the incident where the goods were not delivered on time where the due date of delivery was[protected], I have been continuously escalating the matter to DTDC Customer care and officials. There was no movement in the goods concerned indicating that it might be lost in transit.

Furthur, after 15 days, since they were not able to find the goods, they fakely updated in...

Dear Sir/Madam,

I am writing to file a formal complaint against DTDC, a courier service provider, regarding the loss of my shipment, which contained essential CA Final books. These books are crucial for my upcoming exams, and I am facing significant distress due to the unprofessional handling of my shipment by DTDC.

Details of the Incident:

Shipment Tracking Number: D[protected]
Date of...