DTDC Courier & Cargo Customer Care
DTDC Courier & Cargo Ltd.
Customer satisfaction rating: 2%
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4826
COMPLAINTS

DTDC Courier & Cargo Customer Care

DTDC Courier & Cargo Ltd.

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Address
DTDC House, No. 3, Victoria Road
Bangalore
Bangalore District
Karnataka
India - 560047

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 80 2536 5032  [Customer Care]
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432
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423
+91 80 2536 5039  [Customer Care]
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217
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337

Fax:
Fax:
+91 80 2551 4461  [Customer Care]

Additional info
Customer satisfaction rating
2%
Complaints
4826
Pending
0
Resolved
74
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

DTDC Courier & Cargo related photos (1163)

DTDC Courier & Cargo Complaints & Reviews

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DTDC Courier & Cargo — delay in delivery

 Adeori on Apr 18, 2018
Consignment was booked on 11.04.2017 with DTDC Courier from Duliajan, Assam to Darjeeling, West Bengal. As per tracking consignment could not be delivered due to non-availability of receiver. The reason is not sustainable, since addressee is very much available in the address.
An email communication has been sent to Customer Care Service and banking on same a case has been registered vide No.11182906, however, no result till date.
As per tracking record subject consignment is lying in Darjeeiling only.
Hence, requested for early settlement of the issue....
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

DTDC Courier & Cargo — complaint about bad service of akola dtdc

 ppawar88755 on Apr 18, 2018
I had to send invitation on 16/04/18 to buldhana which is nearly 150 km from akola since firstly asked ti office will it delievered by today evening as my event is on 18/04/18 so the person office person assured me that it delievered today evening only therefore i had gave invitition card for delivery but since today is 18/04/18 but still my didnt delievered due to this inprofessional service by dtdc akola office i am suffering so please take immediate action against the dtdc office otherwise i am putting compliant at consumer form regarding same my consignment no is m63929999...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

DTDC Courier & Cargo — package not delivered [Resolved]

 gяαу “Kaidou shun” on Apr 18, 2018
My package was supposed to be arrived on 13th april it's 18th april now i have yet to know the where abouts of my package

The status went to not delivered and it stuck at that time now

There is no response from the courier office either

My consignment number is z41177902

Please try to send my package as soon as possible or else atleast give the address or contact number of the office i will pick it up myself...
Complaint comments  Read comments Complaint category Postal & Delivery Services

DTDC Courier & Cargo — consignment no. z58005924, dtdc refused to deliver courier at saifai village [uttar pradesh]

 shashank shekhar raj on Apr 17, 2018
When i courier the packet, dtdc franchise at receiving location said that courier will be delivered successfully at delivery location within 2 days, but today received a call from delivery location that dtdc could not provide delivery, what mentioned at courier.

Who will be answerable for this inconvenience.

Courier contains marriage cards which is very urgent for me....
Complaint comments  Read comments [3]Complaint category Postal & Delivery Services

DTDC Courier & Cargo — tracking status h80034661 is successfully delivered without actually delivering the courier

 Yuneela on Apr 17, 2018
H80034661 tracking status is showing successfully delivered without delivering or even giving a call to me (Customer) k yuneela chowdary.
On calling the office at kadapa (The courier address is kadapa andhra pradesh) they are not even responding properly and asking me to call after 1 hr as they also don't know and they have to know. How can status be changed even without giving customer a single call / without me actually signing on courier....
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

DTDC Courier & Cargo — courier not delivered

 kk# on Apr 17, 2018
Consignment no-a40658186 and a40658187
Booked from mundra dtdc dated 4-4-2018 to dalsingh sarai dist-samastipur, state-bihar, pin-848114
So many times call to patna and samastipur customare care but no response
I am tracking on dtdc website currently door /office close status found. On dtdc customare care person not receiveing call its birthday gift children are asking about gift kindly resolve this case....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

DTDC Courier & Cargo — one parcel (d41459432) is missing

 Makbul Hussain on Apr 17, 2018
My parcel (D[protected] is missing from last month 17/03/2018, i called to ghy offc more then 50 times and talk to c c asistanse nobody response from guwahati office, plz take action as soon as possible, otherwise i will go to consumer court against dtdc, my mob no [protected], and email address is, mcblfida@gmail.com, newmcblfida@gmail.com, your faithfully....
Complaint comments  Read comments Complaint category Postal & Delivery Services

DTDC — misplaced

 Team myGurukul on Apr 16, 2018
Dear Sir,
We had couriered a pack of Very expensive Indian Flutes to US through your courier service "Tracking number - N20021753"
In the tracking status the message is showing that the courier was left on front door, without ringing the bell or calling the customer. However customer has not received the courier. We have received following emails from customers please help us track this. This is a huge issue if the customer couriers are getting lost like this, no point in tracking details if the last man is making the courier disapper and there is no way to track"

Email...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

DTDC Courier & Cargo — many valuables missing from the courier

 Anant Gandhi on Apr 15, 2018
A courier on 28 th march, 2018 was sent from dtdc bhopalpura, udaipur, rajasthan to kolkata, as the parcel reached kolkata on 3 rd a pril, 2018, it was found that many items were missing and the items were all messed up definitely proving that the courier was messed by a third party, plastic bags were torn.

Items missing are:
1) black zara bag (New with tag)
2) gents tshirt zara (Brand new)
3) sport shoes
4) black shiny lady shoes
5) kids book (Brand new)
6) 4 boxes of flash cards
7) 3 boxes and baby book and flash card
8) tshirt
Complaint comments  Read comments Complaint category Products & Services

DTDC Courier & Cargo — samsung mobile j5 prime

 Oan Mohammad on Apr 14, 2018
My docket no z56378437
I send samsung j5 prime mobile from delhi to kolkata
But they delivered nokia 5233 to in same box and same accessories which is pack in front of me. Now i am complaining to get refund or same mobile but still helpless to find solution.
If there any help kindly provide me justice as soon as possible i know that someone theft my mobile it is dtdc duty to take pain and resolve my complaint as soon as possible....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

DTDC Courier & Cargo — courier not delivered (receiver shifted)

 Ruthu Sena on Apr 14, 2018
Dear sir,

My awb b53382092 was not delivered to me. The status entered in the website is "not delivered (Receiver shifted)". The address provided is the same as my aadhar card and passport and i have been staying here from past 20 years. When contacted the call centre, they give some contact number and that person gives another and so on... I have made 10 calls to atleast 7 of the dtdc people. All give excuse and say they are not responsible and drop the phone/ give another number.

The delivery boy has not contacted neighbors nor contacted us by mobile.
Complaint comments  Read comments Complaint category Movement & Delivery

DTDC Courier & Cargo — consignment is not delivered till now.

 adityapolymers on Apr 13, 2018
Dear sir/madam

Pls. Find below attached status of the above said docket no as of now. This status is not updated after 07 april 2018.

From 7 th april i am constantly checking the staus in ur website and get in touch with customer care executive. But they were saying everyday this consignment will be delivered today. I did contact with these two nos to ur customer care[protected],[protected], but till today
Neither consignment is delivered nor i got any appreciable reply from them. Interestingly from 11 april 2018 to till now, nobody is picking the call...
Complaint comments  Read comments Complaint category Other

DTDC Courier & Cargo — parcel not deliver

 Eng Mohammed Asif Qureshi on Apr 12, 2018
Reference consignemnt no. D29250356, sent from titwala, courier is not delivered. Booking done on 07th april 2018. Online it is showing delivered on 11 april 2018, dtdc service is very poor and the agent through which it is sent is not interested anymore to provide the customer satisfactory solution. The courier is a category lite in 2 peace. Delay delay delay. Bad service bad service service.

Well, i heading now for the legal action now...
Complaint comments  Read comments Complaint category Products & Services

DTDC Courier & Cargo — courier not received since 10 days

 Srikumar Kannan on Apr 12, 2018
V45494843
you have one bunch of useless people in your Aluva branch, and North paravur branch, even they dont have the courtesy to call the customer,
even when customer is ready to collect the courier they don't respond, they are in such a hurry to send the courier back which was sent in you express service due to urgency (which they don't understand)
i need the refund for the amount...
Complaint comments  Read comments Complaint category Hosting & Web Design

DTDC Courier & Cargo — extra charge when received parcel

 Anika1 on Apr 11, 2018
Worst experience with dtdc. I have sent parcel from london to india on 1/4/2018 and paid £4 per kg also £5 for service charge total i have paid £57 13 kg was my goods.in the parcel i have sent clothes only when parcel has been arrived to india hey are charging 1475 rs for the hendling charge. While asking them they are not answering the phone keeping on hold for 15 to 20 minutes and then cut the phone no one answered the phone....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

DTDC Courier & Cargo — non receipt of consignment

 Arjun Singh Cheema on Apr 11, 2018
My consignment if z58557999 booked from patiala on 31 mar 18 for hyderabad is shown as delivered at dtdc bowenpally on 2 apr. However on several calls the results are:-
1. The guy there speaks and understands only telugu.
2. The guy named madan says he does not have time to deliver.
3. After several efforts and requests, he agreed to deliver today but later switched off his phone and failed to deliver.
Since i am central govt officer and can not go to collect, kindly resolve else matter goes to consumer court on 13 apr.
Col arjun@ hyderabad...
Complaint comments  Read comments Complaint category Postal & Delivery Services

DTDC Courier & Cargo — courier - delay in honoring insurance claim

 Parthibaraj Rajasekar on Apr 11, 2018
I had couriered a laptop from Hosur to New Delhi on Feb 14th, 2018 with consignment number V44906793. I had asked to book the consignment with insurance. Rs.2900 was charged for courier and Rs.1400 was charged for insurance, which is 2% of the declared value (Rs.70000). A sum of Rs.4300 was charged totally by DTDC, Hosur. On 15th Feb 2018, the consignment reached Mr.Balaji at New Delhi. The parcel reached in late evening. A house wife received the parcel, who signed the receiver receipt as good condition. Being a lady alone at home, she did not have the time to open and check the parcel in presence...
Complaint comments  Read comments Complaint category Other

DTDC Courier & Cargo — courier mismanaged and manhandled

 mail rdstudio on Apr 11, 2018
We are a design studio based out of Gurgaon. We had sent a courier from Sohna road, Gurgaon DTDC branch to Raipur. The courier was not delivered on the site and reason given was "Customer Shifted". The courier came back to Gurgaon after more than two weeks.

The courier contained items in brass worth a lot of money. This was informed to the person sitting behind the desk at the counter. The overall parcel was managed in a horrible manner, the packing was changed and some items from the courier got lost on the way.

We want compensation as this is not acceptable.
Complaint comments  Read comments Complaint category Postal & Delivery Services

DTDC Courier & Cargo — fraud rate calculations and damaged goods

 Anirudh Suresh on Apr 10, 2018
I had made a parcel from bangalore to delhi with around 11 boxes. I gave all the items to local dealer near kaderanahalli, and his name is venkatesh - [protected]

They have charged me rs.13, 736 saying that the items were of 239 kgs i. E rs.57 per kg due to it being a bulk mail whereas in fact i weighed all the boxes after i received it in delhi and it was under 200 kgs. They have charged me very high rates and also told me a false weight to cheat me.

I used the dtdc over other services such as indiapost or professional courier thinking that dtdc is a company with...
Complaint comments  Read comments Complaint category Postal & Delivery Services

DTDC Courier & Cargo — shows delivered but I haven't received any product

 Kittyright on Apr 10, 2018
I kept calling all the branches but in vain my 2 parcels z57648087 worth 6650 and v44778862
Worth 5000 are showing status delivered in hyderabad hub on5th but today is 9th till now i haven't received anything there are valuables in it please help me get my parcels back i live in dubai can't even come in person i feel helpless nobody answers properly...
Complaint comments  Read comments [3]Complaint category Education

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