DTDC Courier & Cargo Complaints & Reviews

DTDC Consignment B33332319 Still not delivered. Booked on Jan 9, 2026 from Bangalore to Chennai, and today is Jan 21, 2026. The document reached Chennai on Jan 12 and still hasn't been delivered. You have obviously lost my parcel and don't have the courage to own up.!!!

If you have lost my document, be upfront and let me know. I even called Mr. Sundar at your SRP Chennai branch[protected]. He mentioned on Saturday that...

Puthupally branch of DTDC in Kottayam District of Kerala (PIN 686011) is always playing the trick of calling me over phone and asking me to collect my consignments from their office. They try to impress upon me that my address (just 2 Km away from DTDC) is outside their delivery area and hence cannot be delivered. Every time I ask them to mark as my PIN Code 686021 is not coming under their delivery area so that my consignors will find other...

I am writing to raise a serious concern regarding my shipment. The expected delivery date was 18th, but I have still not received the parcel. This delay has caused significant inconvenience.

Additionally, when I contacted your customer care team for assistance, the representative spoke rudely, used inappropriate words, and behaved in a harsh and unprofessional manner. This is completely unacceptable and not the level of service...

Tracking ID is 7D[protected], this is partially delivered. One of its shipment is still not delivered. Delivery date was 5 Nov 25. complained so many times but still it is not delivered. pathetic courier service and worst company. They even dont have the grievance cell to escalate issue. People please dont use DTDC....

Complaint against
DTDC
(Courier people)
Mumbai

Delivery ref #[protected]
Delivery made on 3rd October 2025

Your message stands as follows.
I23082740 is delivered on 3/10/2025 to RK AGARWAL Share feedback tinyurl.com/2aok4tvy DTDC won't ask for any payment OTP

Our grievance stands as follows against your delivery man.

What sort of arrogant and...

I recently had a disappointing experience with a DTDC courier agent in Kharghar, Sector 35, Navi Mumbai. The agent failed to follow company guidelines and was rude to me. I strongly suggest that DTDC takes appropriate action against this agent to ensure better customer service. This incident reflects poorly on DTDC's overall reputation, and addressing it would help maintain their standards...

I am writing to formally lodge a complaint regarding the non-delivery of my consignment, despite the tracking system showing it as “Delivered.”
• Tracking Number: R6465762
• Date Shipped: 12TH SEP 2025
• Declared Contents: Medicines (urgent in nature)
• Status as per DTDC: Delivered on 18TH SEP 2025
• Actual Situation: I never received the package.

I raised the issue with...

My parcel (Tracking Number: [ H[protected] has not been delivered for nearly 5 months, and I have received no proper response from your end despite multiple follow-ups.
It worth 12000rs ....

I have placed an order with makemydelivery on 13th Aug (AWB - D[protected]) and it was couriered through DTDC on the same day with an expected delivery date of 3-7 working days as per the policy. But I have not received the order yet even after raising the issue multiple times and after assuring I will be getting the order by 25th Aug. When I contacted the DTDC office I was informed that I will have the pickup the order from their office even...

Respected Sir/Madam,

I am writing this letter to formally lodge a serious complaint against DTDC Courier & Cargo Ltd., regarding an ongoing issue of non-delivery of my prepaid parcel, false tracking updates, and uncooperative behavior by their customer service team.

I placed an order through a seller and the item was shipped via DTDC with the full courier charges paid in advance. The parcel was supposed...

I, [Your Full Name], resident of [Your Full Address], hereby lodge a formal complaint against PaintWaint and DTDC Courier Services regarding undue delay, lack o[censored]pdates, and unsatisfactory delivery service which amounts to deficiency in service under Indian consumer laws.
Details of the Complaint:
Product Ordered From: PaintWaint (Online Order)
Order Date:[protected]
Dispatch Date:[protected]
Expected Delivery...

I am writing this email out of sheer frustration, anger, and utter disappointment. It has now been over 20 days since I placed a shipment with DTDC, and it still hasn’t been delivered. I have made repeated follow-ups — 5 to 10 calls — and every time, I’m either given vague responses or false promises. Absolutely nothing has been done. This level of negligence and indifference is appalling. To make matters worse, I’m...

Dear Sir/Madam,
I had booked a shipment from Chennai to Cuddalore on
15 July 2025 and the expected date was shown as 18 July 2025.

But still now i did not received the product, it was about 10 days from the date of delivery still not able to get the product.

Daily i am calling DTDC Customer care they are telling they had escalated this but there is no improvement yet....

My name is **Md Anas Anwar**, and I am writing to request urgent assistance regarding my DTDC shipment.

- **Tracking Number:** D[protected]
- **Original Delivery PIN:** 801108
- **Updated Self-Collection PIN:** 801503 (Gola Road, Patna, bihar)
- **Current Issue:** DTDC agents have refused delivery to my original address. I have requested to self-collect the parcel from your Gola Road branch, but I’ve...

I am trying to contact everyone whom so ever in DTDC, now nobody is answering my call!! Keshave CMO from PCMC, DTDC Akurdi office. My parcel is still not deliverred, Yesterday I called up everyone in DTDC and asked for in person pick up from the office in Ahemdabad but not got any feedback on it! I will take this very strongly now with legally!!

I have connected with customer care and now came to know that, return is initaited...

Consumer ID:-699701
Complaint against Agency:- Fair Deals, D-18, DDA Mrkt - 110065

Agency mere naam se kahi aur gas deliver kar rahi hai, bohut baar agency ko complaint karne ke baad bhi same chiz ho rhi hai, 2022 se 2025 tak sirf 7-8 gas book ki hai, but 10 se jyada baar kisi aur ko cylinder diya jaa rha hai, yeh log black me kisi aur ko de rahi he, aur aaj 20.07.2025 me jab mera cylinder khatam hua, toh online book...

Review:

DTDC’s service in the Kanakapura region has been extremely disappointing. First, they delivered a damaged package, and instead of owning up to the issue, they conveniently blamed the online seller for poor packaging. However, it was clear that the damage occurred during transit – a sign of careless handling.

What makes it worse is their lack of basic customer service. I was told to collect my parcels from their office, which is around 8 km away, even though other delivery partners like Ekart and Delhivery deliver directly to my doorstep without any issues. Despite knowing they can't serve certain areas properly, DTDC still accepts packages, leading to delays and inconvenience for customers.

To top it off, when I questioned the service, a staff member sarcastically suggested not shopping online and buying offline instead. This kind of attitude clearly shows they don’t value customer feedback or care about improving their service.

Overall, a frustrating experience. DTDC seriously needs to improve both their delivery operations and customer support.

I am writing to express my deep dissatisfaction regarding a courier I booked with DTDC on 20 June 2025, from Chennai (600018) to Thane (401303) under tracking number C12636137. Despite the promised delivery timeline of 3 July 2025, the parcel remains undelivered as of today (09.07.25), and the last tracking update was on 29 June 2025 at Mumbai Sakinaka Apex hub.

Over the past several days, I have:

- Visited the local DTDC outlet multiple times
- Contacted the customer support team repeatedly
- Sent follow-up emails
- Raised multiple tickets

Yet, I have received no resolution, no update, and no delivery. This level of service is unacceptable, especially considering I paid ₹150 for what was expected to be a reliable courier experience.

I now formally request:

- Immediate delivery of the parcel or a clear explanation of its current status
- A full refund of ₹150 for the failed service
- Compensation for the inconvenience caused, if applicable
If I do not receive a satisfactory response within 48 hours, I will be compelled to escalate this matter further by:
- Filing a complaint with the National Consumer Helpline
- Posting the issue publicly on social media platforms and consumer forums
- Taking legal recourse if necessary
Please treat this matter with the urgency it deserves and respond promptly.

Sincerely,
Mohammed Ithreez N

Sir, I have booked consignment at Kurnool dist A.P to Bangalore on 04/07/2025 vide Premium charge of Rs 350/- as per their premium customer guidelines it consignment has to be reach within 48 hrs. but so far as on date 09/07/25 also not reached so far in spite of requesting to DTDC customer care team also but in vain. . Attached complaint mail for your reference. In this connection i request you to kindly look in to this matter and justice...

I booked my parcel on 26th June 2025 at vasai but the parcel has travel around Mumbai but not taken to the mentioned address on the parcel.

First the parcel was sent to Bhandup then it was directly to some place know as Tulsidham. Now the parcel is back to the processing center.

The parcel has been everywhere but nowhere close to the address mentioned. They also changed the Pincode when I clearly mentioned...