DTDC Courier & Cargo Customer Care
DTDC Courier & Cargo Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
5014
COMPLAINTS

DTDC Courier & Cargo Customer Care

DTDC Courier & Cargo Ltd.

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Address
DTDC House, No. 3, Victoria Road
Bangalore
Bangalore District
Karnataka
India - 560047

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 80 2536 5032  [Customer Care]
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701
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568
+91 80 2536 5039  [Customer Care]
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304
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441

Fax:
Fax:
+91 80 2551 4461  [Customer Care]

Additional info
Customer satisfaction rating
2%
Complaints
5014
Pending
0
Resolved
92
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

DTDC Courier & Cargo Complaints & Reviews

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DTDC Courier & Cargo — regards delivery

 Naveen19912017 on Nov 21, 2018
I have couriered one important document (Bank documents) through DTDC Courier vide docket No. B60027584 on 12th November. By 17th November they are delivered it to some other place and not informed me also. Once i found this information and contact that service provider and he was informing that, area is not serviceable. Then i asked him why you have not informed me earlier itself and he is telling that somebody should go and collect from there where they had deliver it. What is the kind of service is this. He has booked as door delivery and now he is arguing with me that it is not possible to deliver....
Complaint comments  Read comments Complaint category Banks

DTDC Courier & Cargo — consignment not delivered

 nayanasyama on Nov 20, 2018
R31850137 is the reference number of my consignment send to Delhi. It has reached Delhi hub on 14/11/2018. After 15/11/18 tracking details are not available. The parcel is send to Devika Menon, girls hostel, SRCC, Maurice nagar, Delhi. It was an urgent parcel containing ayurvedic medicine for my daughter
Please take up the matter and do the needful...
Complaint comments  Read comments Complaint category Health & Beauty

DTDC Courier & Cargo — comsignment # r31136441

 priyaarun on Nov 20, 2018
Dear Sir,

We had booked a package to be couriered to Assam, India under the above consignment number. The package was charged @ Rs 850 though the weight of the package was only 1.23 Kgs. Though the shipment was booked on Oct 22, 2018, it reached the destination address only on Nov 6, 2018 and was completely damaged.

The recipient did not accept my package as the box was completely broken and the contents in it damaged.

I would like express disappointment in the way my package was handled and how I charged unreasonably for relatively lower weight. And...
Complaint comments  Read comments Complaint category Movement & Delivery

DTDC Courier & Cargo — not delivering courier

 Bobby Sahota on Nov 20, 2018
Hi dtdc office near bus stand near axis Bank malerkotla sangrur Punjab district sangrur ndia is not delivering my bank debit card I'm forcefully have to take a legal action against it company in the court of law and police complaint as it's a sensitive bank document plz look into matter mehboob sahota [protected] so plz look into matter with serious hand thank you...
Complaint comments  Read comments Complaint category Banks

DTDC Courier & Cargo — z76987579, parcel not delivered

 Deepak Tulsani on Nov 20, 2018
Parcel is not delivered in last 20 days. It has been lying with Bhopal office from 4th november. Tracking no is Z76987579. Not getting any satisfactory answer. I have been trying to call them but I am not getting any response. Please let me know what i need to do or how can i resolve this. They do not have any contact number listed and they are not taking any responsibility for the parcel...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

DTDC Courier & Cargo — never receipt the returned item (v49168924)

 t_swarup on Nov 20, 2018
One gift item has been dispatched on 23 rd August, 2018 by DTDC courier service. The address was clearly written on the parcel. This item was not delivered although DTDC has been charged for express delivery. It was sent for specific purpose to deliver it quickly. The receipt indicates the pin number clearly where to be delivered. However, the item has been returned in saying that the non-existence of the address. It seems to me that DTDC had made some mistake and i am suffering for that. After communication to DTDC told that it has been returned to me. However, till date i have not received any...
Complaint comments  Read comments [1]Complaint category Food

DTDC Courier & Cargo — not deliver the goods and musthafa nagar branch staff arrogant behavior

 Ramu.vankayala on Nov 20, 2018
I courier (Consignment Number V[protected] gift from Hyderabad to Khammam on 19-Nov-2018 using DTDC Fast Courier and they promised next day deliver, for that they charged 450 rs (They charged 200 rs extra than regular courier charge) . Today 21-Nov-18 when i called Khammam branch (Musthafa Nagar) they are not responding properly and they are giving arrogant answers....
Complaint comments  Read comments [3]Complaint category Postal & Delivery Services

DTDC Courier & Cargo — delivery

 Goutham choudary on Nov 20, 2018
Why Dtdc vedayapalem branch, Nellore, Andhra Pradesh doesn't provide door delivery within 2kms radius to my house??? Every time they are telling the delivery radius is some 1km to one and half km. This is not the first time.. Every time I should go to the courier office and had to collect the item.. Then why are they taking delivery fees then??? I couldn't encounter this problem with a any of the delivery partners in the field.....
Complaint comments  Read comments [6]Complaint category Education

DTDC Courier & Cargo — product not delivered after 20 days being shipped

 ca1995 on Nov 20, 2018
My courier with tracking ID d47004479, has shipped on 27/10/18 and is still not delivered to me. I raised a complaint but still no resolution.The status is showing that product is out for delivery but When I contacted nearby office in my district, they told me that they have not received the parcel and also they refused to track it because they are not responsible for it and asked me to contact customer care, but there is actually no customer care no. For DTDC.please deliver my parcel soon...
Complaint comments  Read comments [3]Complaint category Postal & Delivery Services

DTDC Courier & Cargo — damage to the bag and the items

 sudha kodi on Nov 20, 2018
Incident Date - 19th Nov 2018
Shipment number[protected]
My bag got torn out when I see the bag delivered yesterday from DTDC. They taped all around the baggage so as not to identify that they caused the damage to the bag. Even the items in the bag got damaged.
My request is to refund the money for the following
1. Money that I paid to DTDC as a customs charge - Rs 11098.60
2. Price of the items in the bag - AUD 500
3. The bag cost
4. Insurance that I paid in online while booking DTDC from Australia - AUD 30 (approx)...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

DTDC Courier & Cargo — my courier yet not deliver at place

 Deepak Nadre on Nov 20, 2018
My consignment no: P48569322 yet not deliver (9 days)at place, even they don't contact the customer. DTDC courier service is very bad in Mumbai & nanded also.they don't give the correct information. Mumbai pm road office can't receive the call.
It's worst service in India & wo kahate hai ki wo bahar desh me Servis dete hai, pahile india me to dooo......
Complaint comments  Read comments Complaint category Products & Services

DTDC Courier & Cargo — not delivering courier

 Shashi Ranjan 2018 on Nov 20, 2018
To whom it may concern
Sir your branch in bargah not delivering my courier. He has different style of their service. When they receive any courier for delivery they make phone call to take the party his consignment. If concern party will not receive on his premises they are returning the document with heading PARTY NOT AVAILABLE ON DELIVERY TIME. Tomorrow I receive a phone call from mobile no [protected] to receive my document belongs to UTKAL AUTOMOBILES BARGARH. I told him to make delivery but they have return back document to concern company. It is a very shameful behavior and service provided...
Complaint comments  Read comments Complaint category Postal & Delivery Services

DTDC Courier & Cargo — courier delivered to unknown person, yet courier not received

 sameer4999 on Nov 20, 2018
Consignment no - X30075131

Date of sending - 15 Nov 2018

I havent received it yet and its 5th day. it is clearly seen on the receipt it is delivered to unknown person, no sign, name, relationship mentioned on the documents. Whats the use of word express then. nobody is picking phone and responding.
Why soo much is charged when you cant provide the service.
It has important docs in it which needs to be furnished to avoid fines.

Its really shame on your team to spoil the name of such firm.

And at last whatever will be...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

DTDC Courier & Cargo — intentionally damaged 55 inch tv screen as dtdc team was not handled the courier by professional manner!!

 Masud Hussain talukdar on Nov 20, 2018
Dear Sir,

I am raising this complaint regarding DTDC courier service .
On 10Th-Nov-2018 i have booked courier service by DTDC where their executive came to my home and packed 55 inch TV in wooden pack than the packet has been carried to their office by them only . They have charged INR 8500.00 (which is included the wooden box cost) for this shipment to deliver it to ASSAM, Dist: Dhubri, P.o-Gauripur, pin 783331. On 17th-Nov-2018 it is reached to the nearest station of gauripur and the recipient has got a call to collect the same box from office, inspite of paid for the service...
Complaint comments  Read comments Complaint category Other

DTDC Courier & Cargo — led tv received with broken screen

 Gaurav Jharia on Nov 20, 2018
I had booked a Sansui LED TV for transport from Nagpur to Bhopal on 13 Nov 2018, tracking number D47502859. It was finally delivered today received by my wife since I was in office. When the box was opened in evening and the TV was installed and turned ON, there is a big crack of the inner screen and nothing is visible. I am also attaching a photo of the same. I will also file a written complaint with the DTDC hub near Prabhat Pertol pump in Bhopal who has handled the parcel in Bhopal. I dont know what kind of delivery service is dtdc providing, after charging 1580 for sending a parcel 350 kms,...
Complaint comments  Read comments Complaint category Postal & Delivery Services

DTDC Courier & Cargo — all the contact numbers provided in dtdc website are fake/not working

 ashu.1july on Nov 19, 2018
What ever contact numbers have provided in website all are faked.
i have searched the 24*7 customer care number of DTDC, none of the numbers are in service.

please take an action against DTDC, why they are cheating with customer
i am attaching the screenshot of all faked numbers.

These two numbers they have provided, none of them are working.
91-[protected] or +91-[protected]....
Complaint comments  Read comments Complaint category Other

DTDC Courier & Cargo — dtdc is not delivery product and updating wrong status

 ashu.1july on Nov 19, 2018
DTDC courier is the worst courier.
Date of Incident:[protected]
Consignment No: V47372708
DTDC office: DTDC Express Ltd, Bommasandra Industrial Area.

Incident Description:
1. Their delivery person is not coming to place to delivery the product and updating wrong status in their portal.
2. Delivery person is not even calling if not able to find out the Address.
3. There is no any working contact no they have provided.
This is not the first experience with DTDC courier, they are doing always.
last time they have not delivered...
Complaint comments  Read comments Complaint category Other

DTDC Courier & Cargo — package not delivered

 shweta anurupa on Nov 19, 2018
Shipment no z77131278
I got a message from dtdc saying package is delivered "your shipment no z77131278, by dtdc is delivered on 19-nov-18+16:04, received by sign" it hasn't been delivered to me! No courier guy called me! And what delivered by sign? Your courier guy forged my sign? I'll sue you.
Stupid courier company doesn't even have an customer support email address or number....
Complaint comments  Read comments Complaint category Postal & Delivery Services

DTDC Courier & Cargo — my consignment is diverted to wrong pin code to kerala instead to odisha

 Sunil Moharana on Nov 19, 2018
My consignment delivery pin code was 763008 but in online the destination pin code is showing 673008 and my consignment is diverted to wrong pin code to kerala instead to odisha and not delivered yet.

I am giving daily mail and reminder to dtdc but they are not taking any action and not also not replying.

I have the more expensive item in this....
Complaint comments  Read comments [1]Complaint category Movement & Delivery

DTDC Courier & Cargo — this complaint is regarding my consignment which is still not received

 Bhanu Saini on Nov 19, 2018
Hi team,
I am not able to describe the lost. I am taking courier service on 10-nov from Indrapuram gyan khand 2—to Gwalior with my consignment no Z78574533 today is 19th November and I still don’t know where is my parcel . Every time when I tracking my parcel it showing in Vaishali ..the parcel included window train tickets of my parents without these tickets they are not able to travel ..they travel plan cancelled due to this when I call to DTDC they told me that the parcel lost ..who is responsible for all this who fill my loss they give me fir copy of lost item ..I need proper action...
Complaint comments  Read comments Complaint category Postal & Delivery Services

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