DTDC Courier & Cargo Customer Care
DTDC Courier & Cargo Ltd.
Customer satisfaction rating: 1%
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4047
COMPLAINTS

DTDC Courier & Cargo Customer Care

DTDC Courier & Cargo Ltd.

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Address
DTDC House, No. 3, Victoria Road
Bangalore
Bangalore District
Karnataka
India - 560047

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 80 2536 5032
[Customer Care]
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277
+91 80 2536 5039
[Customer Care]
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162
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243

Fax:
Fax:
+91 80 2551 4461
[Customer Care]

Additional info
Customer satisfaction rating
1%
Complaints
4047
Pending
0
Resolved
54
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

DTDC Courier & Cargo related photos (922)

DTDC Courier & Cargo Complaints & Reviews

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DTDC Courier & Cargo — consignment delay and return after 15 days

 lnagaral on Jul 19, 2017
Booked a consignment containing an important document on 03-07-2017 from hyderabad to sullurpeta vide docket number h01819220, the consignment was not delivered till 18-07-2017, the consignee was tracking the document and made calls to dtdc numbers listed on the website but got no response, in process the consignee could not present the document in time to his clients losing valuable business and he also castigated me for choosing such a courier whose service is worst!!! I lost his trust and also put to embarressment. This is the third time dtdc has resorted to such deficient service even after...
Complaint comments  Read comments Complaint category Movement & Delivery

DTDC Courier & Cargo — my dispatch item lost/theft by dtdc staff

 Rupesh Nalawade on Jul 19, 2017
I have sent one box containing mobile phone from pune to hyderabad through dtdc courier (Consignment no p42210181) but dtdc staff has removed the mobile from that box and they have dispatched empty box at hydeabad. I lost rs 17000 mobile due to very bad service given by dtdc.

Dtdc service is very worst, i request all of you not to prefer dtdc for sending any type courier & parcel....
Complaint comments  Read comments Complaint category Postal & Delivery Services

DTDC Courier & Cargo — international courier

 jinishp on Jul 19, 2017
As promised 3 days delivery in the dtdc online site i have send an international courier from kalpetta kerala to newzealand. But even after a week my documents is in delhi. Even after contacting kalpetta office and connecting office in dwlhi (Aramex no action is takene) ifxit's not delivered in time.. I will not get admission​ i will file a legal proceedings against the company...
Complaint comments  Read comments Complaint category Other

DTDC Courier & Cargo — not delivery of product

 Daya Dayakar on Jul 19, 2017
Dear sir,
My confinement no is v99922939. I send it from kalkatha to rangareddy (Dist) of state (Telangana) through special delivery services of date 17/07/2017 as per your terms and conditions it is delivered with in 24hrs but until now my item was undelivered it was so bad to say that actually the item was very imp to us so that i request u to delivery my item as soon as possible & if i call to the sender's dtdc courier services they are totally negligencing my request so. I request to u that plz delivery my item quickly, and the main problem is if i check my tracking details my data was...
Complaint comments  Read comments Complaint category Electronics & Appliances

DTDC Courier & Cargo — my parcel is not found till now

 MD Abdul Hafiz Mughal on Jul 19, 2017
My parcel is not found till now consignment no is i02007209 please deliver. Dtdc courier of imphal say the parcel live in guwati but i call in guwati dtdc but not received my call. I request you please send me my parcel to my address paona bazar imphal dtdc branch office. T here is in happy so necessary action please. Xccbm xxxccccccvvvvhjkkllgh hello all klm bnmmnbvbbjnmkllllkmnbvccfhjkmnbvcfgjkkllknbbvgh...
Complaint comments  Read comments Complaint category Other

DTDC Courier & Cargo — reluctant/ irresponsible franchise at barmer, rajasthan

 rambabu.vrishika on Jul 18, 2017
Dear sir,
My consignment no. E73051119, booked on 12 jul 17 at barmer, rajasthan franchisee under prime time plus service. As per your terms and conditions it should have delivered by next business day. But, after restless attempts i could trace that my consignment is still not delivered.
When the same issue was bought to the notice of the franchisee where the consignment was booked they are so reclutant/carelessly replied and even threatened that the consignment will not be delivered and you can express the same to anybody.
If the consignment is not delivered to the destination...
Complaint comments  Read comments [1]Complaint category Products & Services

DTDC Courier & Cargo — I haven't received my courier yet, inspiratie of repeated complaints

 satyanarayana.amarapinni on Jul 18, 2017
I have to receive my courier from dtdc (Helmet), tracking no: z10335296
I haven't received yet, inspite of calling many days and times, whenever they pickup (Very rarely) they use to take complaint and they use to tell your query will be solved. Both hyderabad and visakhapatnam branch people told the same thing. Hyderabad branch guys told that, we have already dispatched to visakhapatnam and suggested to contact visakhapatnam branch.
After trying many days a lady received call from vizag branch, she told we haven't received yet from hyderabad. This what i was fed up with their service....
Complaint comments  Read comments Complaint category Postal & Delivery Services

DTDC Courier & Cargo — extra charge before delivery.

 NiharPanigrahy on Jul 18, 2017
Hi, i had sent 3 packages through dtdc courier on 6th july 2017 from uk to india due to excess luggage. All the 3 parcels contain household goods only.
On 14th july, i got a call and subsequent mail from dtdc personal asking 13, 329 extra due to bill of entry. As per my declaration, the content of the packages are only household goods.
Also, i booked online for 70kg weight but the actual weight is 59.1 kg but they didn't return me the extra amount charged, which they supposed to as per the telephonic conversation.
The awb no. Of my packages is : 520900365602....
Complaint comments  Read comments Complaint category Postal & Delivery Services

DTDC Courier & Cargo — non deliver of consignment & willful wrong entry made in tracking

 gkkr53 on Jul 18, 2017
Can f13068118 was booked on 13/7 & is yet to be delivered to my address at new delhi. Trackibg showed it reached delhi on 13/7. Contacted all concerned franchisees, delhi main office as being guided by your executives. After 3 days of hectic follow, understand the the pkg. Is being shown as "delivered" on 17/7 which is a blatant lie. I regret i am yet to receive the consignment. Just didn't anticipate this from dtdc with the harressment it has caused....
Complaint comments  Read comments Complaint category Postal & Delivery Services

DTDC Courier & Cargo — person calling from dtdc office

 SaPan NaIk on Jul 18, 2017
Manerless employee at the calangute office of dtdc branch refuses to deliver parcel and talks rough to customers
My parcel had arrived yesterday but they are refusing to deliver and aaking me to come over to collect the parcel now it their work to deliver parcel but they want us to coem there what is this why is it called a courier service if they dont want to deliver parcels on top they say we cant come u come if u want
Not expected from such a reputed company
Very dissapointed...
Complaint comments  Read comments Complaint category Postal & Delivery Services

DTDC Courier & Cargo — parcel delayed by 7 days

 vikalp pathak vibhu on Jul 17, 2017
It's the fault of dtdc courier services to delayed my parcel to reached pune from varanasi.
My parcel was send on 08/07/2017 from varanasi and it's time to deliver in pune was 10/07/2017 but my parcel is delivered to patna, and all fault of dtdc courier services.
And m waiting for my parcel in last 8 days, and it's cost me to 1840rs. Penalty charge
And i want to refund my 1840rs. Which cost me for late service by dtdc courier....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

DTDC Courier & Cargo — unethical behavior and cheap tricks to let customer's products leave unconserned

 raajakumaara on Jul 17, 2017
This is the courier service address in rayagad:
Jyothi foundary lane, station road, rayagada - 765001

This the contact they gave that does not seemed to be responded at any time: 08025365032.

Most of the time dtdc shutters remain closed. Only two hours they do

The product is misleading to the lower category. Without my (The customer's) consent, the courier person (Sb called rohan) managed to confirm that the product is delivered. The dtdc contact number. That is provided through online for assistance is a useless no. Dtdc is the worst in rayagada....
Complaint comments  Read comments Complaint category Movement & Delivery

DTDC Courier & Cargo — parcel missing

 Kiruthiga Devi R A on Jul 17, 2017
I sent a parcel through st courier @thoraippakkan on 12thjul., from chennai to newdelhi.. Sterday i got a information that parcel is missing... I am very upset... I want to take action...
Parcel details:
Sender — kirthivijay (Chennai, 8438952721)

Recipient — samikshajaiswal (Newdelhi, chattarpur)

Parcel tracking no : v38583396
Sent from — st courier, thoraippakkam...
Complaint comments  Read comments Complaint category Airlines

DTDC Courier & Cargo — Unethical behaviour, no update since 3rd july.

 vidyshree on Jul 17, 2017
Shipment was about to reach by 3rd july but still didnt, when had a discussion with customer care and complaining over the mail got to know that the delivery has been done, but when asked the details the details were fake. Its been 12 days after the last update in the tracking tool.

The shipment was out for delivery on 30th june from chennai and didnt reach till date to electronic city, bengaluru.

Request is a waste, now its a demand that dtdc should take care of these aspects....
Complaint comments  Read comments [1]Complaint category Other

DTDC Courier & Cargo — I am complaining about my product delivery

 Manami Basu on Jul 17, 2017
My assignment number - c76430309
From chennai to delhi

Delhi address:-

Arpita majumdar
1st floor, gali no 27-28 tughlakabad extn
Rz 1485. 1st floor (Kalkaji - near tara apartment)
New delhi, delhi 110019
India
Phone number: 9821158696

I have received very unprofessional and basically worthless support from dtdc delhi. My consignment should be delivered to tughalakabad ext but unfortunately it's returned back and i am totally surprised about dtdc delivery and behaviour of delivery person.

I dropped...
Complaint comments  Read comments [1]Complaint category Movement & Delivery

DTDC Courier & Cargo — dtdc did not deliver the package

 dhan82priy on Jul 17, 2017
I am writing this to register a complaint
Against dtdc courier for not being able to respond or suggest any solution to the problem they have caused. The package that had confidential and important documents along with a demand draft is missing along with other package's that left for delivery form gorakhpur dtdc office to reach jaipur on 30th june 2017, the status on etracking shows no update since 2nd july 2017. To counter the situation i had called up multiple customer care no. As per their website but hardly been able to reach any. Finally someone suggested to use the reg office customercare...
Complaint comments  Read comments Complaint category Postal & Delivery Services

DTDC Courier & Cargo — Parcel did not reach in 4 days as assured, status not changed for 2 days, also site showing wrong pin

 aspandit811 on Jul 16, 2017
I've sent a parcel on 11 jul 2017 tracking number m51777880. I was assured delivery in 4 days. Status is same since 14 jul evening till now 16 jul morning. When called dtdc on 14 jul, they confirmed it will reach destination on 15 jul but it has still not been delivered. Also site is showing wrong pin and when discussed this on phone call with local dombiwali ashwini travellers, they mentioned, don't worry about what is shown on site, parcel will reach destination at provided address in 4 days on 15 jul 2017....
Complaint comments  Read comments [1]Complaint category Other

DTDC Courier & Cargo — courier is asking to receive from their centre

 sudeb saha on Jul 15, 2017
Dear customer, your consignment with tracking number k00330904 has been booked. Track your parcel at https://goo.gl/AVazX5. the reference number for this transaction is 120003571341.-8th july 2017.
Same consignment is not delivered even after 7 days.
For the last 2 days, concerned person at your destination point is telling my son to come out of college campus to their centre to collect; in spite of telling them repeatedly that it is not possible to come out of college. And also why he should when you are supposed to deliver at address point. Already it is delayed and if it is not...
Complaint comments  Read comments Complaint category Other

DTDC Courier & Cargo — non delivery of shipment

 vinaykrishna75 on Jul 15, 2017
Sir/madam,
I am vinay krishna from j p nagara, 2nd phase bengaluru. I have sent a parcel to patna through dtdc courier & cargo cn num b45590945.
Recipient - vaishnavi real estate/9334122691
Date of booking-10/07/2017
Status - up to 15/7/2017 parcel not delivered
Sender - vinay krishna (9686579074)
Item-documents
Complaint - non delivery up 15/7/17
Pls help me...
Complaint comments  Read comments Complaint category Utility Services

DTDC Courier & Cargo — Unable to track product

 Vysakh M Nair on Jul 14, 2017
I prepiad for a product in amazon and the seller ahipped it via dtdc hongkong and its been 6 days since the item is shipped. From seller. But when ever i try to track my order in website it says no data available. I tried my luck in dtdc hongkong, dtdc.com and dtdc.in but all ended in vain. I emailed customercare exicutive 5 times in 4 days but they havnt even replied me once. Worst customer care responce ever.. My courier tracking id is x22077103. Now i hace even lost hope of getting my item.. Dtdc is now the worst courier service ever....
Complaint comments  Read comments Complaint category Movement & Delivery

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