[Resolved]  Indiaplaza — Order Cancelled Refund Not done

Address:

Chennai, Tamil Nadu

Hi,

This is with reference with Order #: I[protected] placed with Indiaplaza through the website Indiaplaza.com on Feb 2nd 2013. The item ordered is Samsung Metro Duos C3322. The item is expected to be shipped in 2-3 business days i.e. latest by Feb 6th 2013. I had called up the customer care on[protected] on Feb 7th 2013 and the response I got on this day was, ‘The item will be shipped max. by Monday, February 11, 2013’. In the meanwhile I had raised Online Query Ticket #: CNT[protected] on Feb 6th 2013 and again queried on Feb 12th 2013. Unfortunately, there was no response to this ticket and it is ‘Open’ till now. I tried reaching customer care on Feb 13th 2013 and the response I got is, ‘We are not operational due to maintenance, Sorry for the inconvenience caused’. This has been the case henceforth till today. I have never seen/ heard of a Customer care going down for maintenance for one week time.

I have received a mail on 17th February from customer care team that due to stock issues, order is cancelled and Refund will be processed in one business day. There has been no further response from anyone at Indiaplaza and the Customer Helpline number still says, 'We are not operational due to maintenance, Sorry for the inconvenience caused’.

Kindly refund the full amount of Rs 3150 within Friday, failing which I would go ahead with Legal proceedings against your company.

Regards,
Subramanian C V