[Resolved]  Indiaplaza — Overcharged and Damaged product delivered

Address:

Pune, Maharashtra

Hi,

I had order LaOpala Diva 6 pcs Cup and Saucer (http://www.indiaplaza.com/laopala-diva-6-pcs-cup-and-saucer-set-appliances-app15092011opala02-10.htm) online. But I was very disappointed with the below points:

1. Over Charging: When I checked price in Market, it was Rs. 250 to 350 Max in retails but online they are charging Rs. 545 + Rs. 59 (My mistake, that I didn't checked market first). So they are over charging a lot online.

2. Local Tax extra: I have to pay local tax (Octroi) of Rs. 50 at the time of delivery. This is not acceptable. I have to pay Rs. 59 for delivery and also Rs. 50 as local tax. They should clearly mention that Local taxes will be extra at the time of delivery.

3. Received broken piece: I received the one cup as broken that I came to know once I opened the packing. When I called IndiaPlaza I got different answer when calling multiple times. First time they told me that they will replace the whole package. Second time when I called I was told that I will get only one piece replaced. I told them I don't need any replacement because then unnecessarily I have to pay local tax again, so I asked them if I can get the money back, but again surprisingly they told that I can but only for once piece worth and it will be credited to my account of IndiaPlaza and I can but a product again with that money again. This is most useless way of giving money back. Already I had enough of this website by overcharging, paying local tax, calling them 5 times for damaged product. So I asked them not to credit any money and close all my relationship with them.

Lesson's learn:
1. Compare price from local store before buying online
2. Ask how much local tax did I have to pay, before ordering
3. What is the replacement policy (It should be cash back, I mean cash not points credit back to your online account)